Presentation to Analysts - CMC Limited
Presentation to Analysts - CMC Limited
Presentation to Analysts - CMC Limited
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he global ITES and BPO industries are growing at a rapid pace<br />
World-wide ITES market breakout by process area<br />
World-wide BPO market (Total US$ 208 bn)<br />
breakout by Process Area 1999<br />
Finance &<br />
Accou n tin g<br />
6%<br />
Adminis tration<br />
4%<br />
Sales/Mktg./<br />
Cus<strong>to</strong>mer Care<br />
5%<br />
Payment<br />
Services<br />
HR 8%<br />
13%<br />
Source: Gartner Dataquest<br />
Distribution/<br />
Logistics<br />
15%<br />
World-wide ITES market breakout by geography<br />
World-wide BPO market (Total US$ 208 bn)<br />
breakout by Geography 1999<br />
Canada<br />
4%<br />
Asia/Pacific<br />
5%<br />
Europe<br />
32%<br />
Japan<br />
4%<br />
Source: Gartner Dataquest<br />
La tin Am e ric a<br />
2%<br />
Rest of the<br />
Wo rld<br />
1%<br />
Mfg.<br />
Services<br />
49%<br />
United States<br />
52%<br />
World-wide BPO market (Total US$543bn)<br />
breakout by Process Area 2004<br />
Finance &<br />
Accounting<br />
7%<br />
Ad min is tration<br />
4%<br />
S ales /Mktg ./<br />
Cus<strong>to</strong>mer Care<br />
5%<br />
World-wide BPO market (Total US$543bn) `breakout by<br />
Process Area 2004<br />
Latin America<br />
Japan<br />
2%<br />
Rest of the<br />
3%<br />
Canada<br />
4%<br />
World<br />
1%<br />
Asia/Pacific<br />
5%<br />
Europe<br />
31%<br />
HR<br />
14%<br />
Payment<br />
Services<br />
9%<br />
Distribution/<br />
Logis tics<br />
15%<br />
Mfg.<br />
Services<br />
44%<br />
United States<br />
54%<br />
<strong>CMC</strong> <strong>Limited</strong>
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