YMAC Annual Report 2022

• Dr Tracy Westerman AM shared her knowledge
on cultural competency and intergenerational
trauma via a virtual presentation in March 2022.
• Lawyers and relevant professional staff
maintained their continuing professional
development obligations.
• Field staff continued to refresh their skills in
four-wheel-drive training.
• Select staff attended the Biodiversity
Conference 2021.
• First-aid certifications increased from Provide
First Aid to Remote First Aid, ensuring staff
have appropriate knowledge when in the field.
• Perth staff trained in first aid were taught how
to use the defibrillation unit stored on-site.
• Inductions were held across the organisation
(in person and remotely).
• Staff continued to be trained in-house on
GIS systems.
• Select staff attended the AIATSIS Conference
in June 2022.
• Continued support of staff in relevant
role-based training.
Note: The annual all-staff conference and cultural
awareness training were postponed in 2021–2022
due to COVID-19.
Organisational planning
YMAC’s corporate 2021–2025 Strategic Plan,
endorsed in December 2020, has continued
to inform a fresh approach to the development
of annual business plans for all business units
and regional offices.
Complaints and enquiries
YMAC did not register any formal complaints
during the reporting period.*
Consultancy services
Throughout the past financial year, YMAC
engaged the services of 285 consultants
and contractors to undertake work at a cost
of $2,648,468.
Key performance indicators
Despite ongoing uncertainty throughout the year,
YMAC continued to achieve high productivity and
successfully navigated a complex environment.
Key performance indicators, corporate measures
and transformations included:
• Restructuring our Corporate Services Unit into
Business, Information Technology Support
(BITS), capturing business support, information
technology and information management in the
one unit, enhancing the level of support to staff.
• Stable revenue figures, despite a complex
operating environment.
• Increased staffing, providing an improved level
of service to clients.
• Undertaking an organisation-wide review of
policies and procedures.
• A suite of new information management policies
was introduced to improve records management,
including an information governance framework,
records disposal assessment, procedures and
classifications.
• Adopting a new ICT (information and
communications technology) Security Audit
Best Practice and Checklist and Disaster
Recovery Plan.
• Introducing a new cyber security policy to
mitigate threats.
• New data breach action plans and policies
to provide significant protection.
• Adding multi-factor authentication to provide
heightened secure access to systems.
• Introducing a new staff retention policy.
• Bargaining new favourable service agreements
for information technology, travel and
telecommunications.
• Delivering a favourable new lease agreement for
the Perth office.
• Purchasing a new office in Port Hedland and
completed renovations, including a new
boardroom.
• Leasing new office space in Carnarvon, providing
additional facilities to improve YMAC’s services.
• Ensuring business continuity during COVID-19
lockdowns and restrictions.
• Undertaking strategic and business planning.
*Formal complaints to YMAC are
addressed pursuant to our policies and
procedures, available at ymac.org.au .
Yamatji Marlpa Aboriginal Corporation | Annual Report 2022 | 21