Thrive Annual Report for customers 2022-2023
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Our safety approach<br />
We are committed to ensuring<br />
<strong>customers</strong> can feel and be<br />
safe in their homes, so we’ve<br />
published our approach to<br />
building safety on our website.<br />
Doing what we said we would,<br />
we kept <strong>customers</strong> up to<br />
date with the latest safety<br />
in<strong>for</strong>mation in our newsletters<br />
and provided a number of<br />
opportunities to meet with our<br />
safety team.<br />
Knowing the latest<br />
safety advice could save<br />
your life, we partnered<br />
with Buckingham Fire<br />
and Rescue Service to<br />
develop some of our<br />
communications.<br />
“<strong>Thrive</strong>’s communications about fire<br />
safety in the home strongly reflects<br />
their commitment to resident safety.<br />
It follows the national best practice<br />
guidance and they have an effective<br />
safety team available to answer any<br />
questions or concerns.”<br />
Jonathan James<br />
Primary Authority Manager<br />
Buckinghamshire & Milton Keynes<br />
Fire Authority<br />
PLAY VIDEO<br />
<strong>Thrive</strong> Customer Voice members<br />
suggested using film and animation<br />
in safety messaging, so we developed<br />
a video about fire door checks which<br />
resulted in a 5% increase of views.<br />
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