Annual Report 2023_FINAL_2

2023
ANNUAL REPORT
“Excellent Service, Excellent Stewardship”
SAFETY COURTESY QUALITY EFFICIENCY

Contents
To our Partners 3
Texas Tech Leadership 4
Operations By the Numbers 6
Major Projects 8
Presidential Forum Projects 10
Partnerships 12
Employee Spotlight 14
Safety 16
Efficiency Initiatives 18
Texas Tech Tree Planting Initiative 20
What’s New 22
Custodial 24
Athletics 26
National Awards 27
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Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
To our Partners
Sean Childers
Associate Vice President
for Operations
What a banner year this has been for
the Texas Tech community and the
Operations Division! The Centennial
experience has resonated throughout
campus and several Operations Division
teams were honored to assist with
various events and celebrations. Whether
it was planning, setup, cleanup, parking,
grounds beautification, setting up
electrical needs, stringing lights, handing
out keys or even the creation and printing
of Centennial ID cards, the division was
privileged to be able to assist with the
university’s historic celebration.
Even as Centennial excitement was
the highlight across campus, the
Operations Division was mindful of its
mission of providing “Excellent Service,
Excellent Stewardship” to the Texas
Tech community, campus and partners.
This shared vision aided in creating
many points of excellence throughout
the year. Working with campus partners,
we developed and created spaces
where students would feel engaged
and supported in their educational
journey. We continued renovations and
construction of classrooms, class labs
and research areas. We worked with
campus leadership on the realignment
of departments. We resurfaced parking
lots and rebuilt Canton Avenue. We also
supported the Lubbock Community
through programs with Lubbock
Independent School District, the Shriner’s
Children Hospital of Texas and a
back-to-school supply drive.
The division continued its focus on
providing a safe campus with the
installation of a new weather siren, as well
as new security cameras at largely visited
areas on campus. Our commitment to
efficiency and sustainability led us to
conduct multiple outdoor lighting audits
and implement the installation of LED
lighting in several locations around Texas
Tech. The division also undertook a major
tree-planting initiative in partnership with
University Student Housing to replace
older and weather-damaged trees which
further enhanced the overall landscape
on campus.
I am honored to share that Grounds
Maintenance, the Office of Sustainability
and several Custodial Services
employees were nationally recognized by
their peers this year for their outstanding
contributions to their respective
industries. I know that all division team
members are fully dedicated to their
areas and this serves to bring more
recognition to not only the division, but
also the university.
I am grateful for all the team members
within the Operations Division, partners
around campus and the city for the
opportunities they bring that allow the
division to be a part of elevating the
Red Raider experience. Knowing we are
members of Texas Tech University and
being given the opportunity to serve, we
accept the charge President Schovanec
put forth during his 2023 State of the
University address and will “continue to
work together to address the changing
needs of our world, to broaden our
impact and to always strive for honor.”
Wreck ‘Em!
“I am grateful for all the team members within the Operations
Division, partners around campus and the city for the opportunities
they bring that allow the division to be a part of elevating the
Red Raider experience. ”
3

Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
Texas Tech
Leadership
Dr. Tedd L. Mitchell
Dr. Lawrence Schovanec
Noel A. Sloan
4
Chancellor of the Texas Tech
University System
Tedd L. Mitchell, M.D., was
named the fifth chancellor of the
Texas Tech University System on
Oct. 25, 2018. As chancellor,
Mitchell is the CEO of a
$3 billion, five-university higher
education enterprise consisting of
Texas Tech University, Texas Tech
University Health Sciences Center,
Angelo State University, Texas
Tech University Health Sciences
Center El Paso and Midwestern
State University. Collectively,
the TTU System enrolls more
than 63,000 students, has an
endowment valued at more than
$1.7 billion and operates at 26
academic locations in 22 cities.
President of Texas Tech University
Dr. Lawrence Schovanec began
his role as the 17th President of
Texas Tech University in August
2016. He joined the Texas Tech
family in 1982 as a faculty member
in the Department of Mathematics
& Statistics. Now serving in his
fourth decade as a Red Raider, his
tenure is marked by record levels
of enrollment, student retention,
graduation rates, degrees awarded
and research expenditures. As
an administrator, he has been a
strong advocate for educational
and outreach activities in areas of
science, technology, engineering,
arts and mathematics.
Chief Financial Officer and
Vice President for
Administration & Finance
As the Chief Financial Officer and
Vice President for Administration
and Finance, Noel Sloan partners
with university leaders to support
growth and strategic initiatives
while ensuring accountability for
financial operations is maintained
and risk is minimized. Sloan
came to Texas Tech University
in 2006. Prior to being selected
as the Chief Financial Officer in
January 2014, Sloan served in
the role of Managing Director for
Financial Services & Tax. She has
also served as an adjunct faculty
member in the Rawls College
of Business.

5

Operations by
the Numbers
790
Restrooms Cleaned by
Custodial Services
on Campus
507,157
Thousand lbs.
Steam Produced
on Campus
125,016
Gallons
of Fuel Sold
35,539
Work Orders
Processed
147
Completed
Elevator
Inspections
404
Current
Projects
24,177
Active Parking
Permits
6,204
Keys Created
9,508
Card Access
Requests
504
TTU Fleet
Vehicles
6
499
Operations Division Employees

Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
$3,052,681
1,811
Developed
Acres
Campus
Water/Sewer
Usage
6.2
$15,368,249
Campus
Electricity
Usage
287
Total
Buildings
7,000
Pieces of Mail
Received
Million Institutional
Supported
Square Feet
$178
Million in
Project Value
10.7
Million Gross
Square Feet
1,289
Maintained
Acres
13
Remote
Campuses
6,920
Surplus
Items
Picked-Up
6,934,234,375
Gallons
Campus
Chilled Water
Produced
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Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
Major Projects
“TEXAS TECH UNIVERSITY
IS A VERY IMPORTANT INSTITUTION.
THE FUTURE OF OUR STUDENTS
IS CRITICAL TO THE HEALTH
OF OUR NATION”
- EVELYN DAVIES
8
Electrical Engineering Class Lab 007 - Davies Lab
Funded by Texas Tech patron Evelyn Davies, renovations of the robotics
class lab included a complete demolition and reconfiguration of the space.
Designers were able to bring in new lab benches, lighting, cabinetry,
finishes and technology. One of the highlights of the new space includes
a demonstrative robotic track that circles the room, allowing students to
utilize in-house robotic vehicles with cameras for testing documentation.
The Operations Division had the privilege to provide regular updates to
Ms. Davies on the project status.
Sustainability efforts were also considered in this remodel as several
elements that were removed from this class lab were able to be repurposed
elsewhere in the building and other classrooms across campus.

PSYCHOLOGY CLINIC MCOM LAB 167 AIR HANDLERS
Approximately 10,800 square feet
on the first floor of the Texas Tech
Plaza building was renovated to
create a new Psychology Clinic.
The space includes a lobby area,
therapy rooms, offices, break
rooms, restrooms, storage, a
classroom and conference room.
The project required a total
renovation which included a new
layout of the space, cosmetic
upgrades, new Mechanical/
Electrical/Plumbing (MEP)
systems, new LED lights and
an accessible lift.
Medial Communication Lab 167
was renovated to provide Texas
Tech students a full eSports
experience. This project included
demolition, additional electrical
and data lines for the upgraded
AV packages, new finishes, LED
lighting, HVAC modifications and
new furniture to enhance the
Esports environment. This project
was funded by the College of
Media and Communication.
Residence halls Hulen/Clement
and Wall/Gates all received new
air handlers during FY23. An air
handler is a large A/C unit that
uses chilled and hot water coils
to produce cooled and heated
air. Each residence hall received
three new air handlers - 12 in
total. University Student Housing
contracted the services of
Operations Division to install and
maintain the equipment. The typical
life span of these specialized air
handlers is around 40 years.
HUMANITIES
The Operations Division Planning and Administration
team worked to identify a new campus home
for the History Department; slated to vacate Holden
Hall. Under collaborative efforts, a solution was proposed
to collocate History with the English and the
Philosophy departments in the respectively named
building. English, Philosophy and History elected
to rename the building and it’s been approved by
The Board of Regents to become the Humanities
Building to blend their three disciplines. Programming
and design for the project supported a mix of
collaborative and private office space with influence
from all three departments.
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Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
Presidential
Forum Projects
MATH 112
• New flooring
• New paint
• New ceiling
• New wall coverings
• Updated HVAC system
• New lights
• New technology
• New furniture
• New glassboards
• Room orientation changed
CHEM LAB 221
• New flooring and base
• New wall finishes
• New 2x2 lay-in ceiling and grid
• New LED lighting
• New HVAC unit
• New glassboards
• New furniture
• Room orientation changed
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PRESIDENTIAL FORUM
2016 ORIGINAL REQUESTS CURRENT PROJECTS
Total Requests: 166 - $30,957,970
Classrooms: 54 - $9,551,223
Class Labs: 30 - $3,111,648
Classrooms: 33 - $9,840,227
Class Labs: 21 - $9,793,502
HUMAN SCIENCES 226
• New flooring and base
• New wall finishes
• New ceiling grid and tiles
• New LED ceiling design
• New glassboards
• New furniture
• New technology
• New doors security Access
• New window blinds
• Room orientation changed
CMS DANCE SPACE
• Created loft for light and sound equipment
• New lighting system
• New dance floor system
• New paint
• New ceiling
• New curtains
• Motorized risers in Spring 2024
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Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
Partnerships
TOYS FOR TICKETS
In December 2022 Texas Tech
Transportation and Parking
Services wrapped up their annual
Toys for Tickets drive. This drive
provides students the opportunity
to donate new toys and in return,
have their unpaid parking citations
dismissed. During the drive, 192
toys were collected and donated
to the Shriner’s Children’s
Hospital of Texas.
STUDENT GOVERNMENT
ASSOCIATION
The Operations Division Planning
& Administration team worked with
SGA and the Teaching Space Sub-
Committee to solidify language for
“Furniture, Fixtures and Equipment”
in the Space Management Usage
Guide that is used to support
teaching space standards. In
addition to the ADA component,
there are now provisions for those
who need additional seating
support but not accommodations.
The new language encourages
function, longevity and inclusivity.
TEXAS TECHSPO
The Operations Division
participated in Texas Techspo,
a Student Engagement event
in February 2023. This event
showcases the on-campus
services and resources available
to students. Three areas of
the Operations Division were
highlighted as they directly impact
student life- Transportation and
Parking, Copy Mail and the
University ID Office.
LUBBOCK ISD AGRI-STEM
The Lubbock ISD Agri-STEM
complex was created in partnership
with Texas Tech. The facility
offers industry-based certification
and experience in agriculture for
Lubbock ISD students. Operations
Division’s participation on this
project included providing and
inspecting the sewer lines and
sewer lift for the new building.
TRANSPORTATION &
PARKING CAR CLINIC
In March 2023, Transportation and
Parking Services hosted a free car
clinic on campus. Students, staff
and faculty were invited to have their
vehicles inspected by mechanics at
no charge. Attendees were provided
with free food and entered to win a
free ePermit.
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Operations Division Staff Members Make Contributions
to the Texas Tech Centennial Exhibit
Two Operations Division staff members made contributions to the Texas Tech Centennial Exhibit at the Museum of
Texas Tech University.
Gary Hatfield, project manager for Planning and Design, created an electronic 3D model of the Administration Building
which was used to create the 3D printed model that is on display at the exhibit. Hatfield used the original plans from
1924 to create the model. With limited dimensions to follow, he took his own measurements of the Administration
Building to ensure an accurate model. Once the electronic model was complete, Zoyes Creative created the 3D printed
model of the building.
Don Roulain, assistant director for Grounds Maintenance, worked with representatives from the library and the museum
to gather materials for the exhibit. Terrazzo stone, roof finials, clay roofing tiles and decorative stone were collected and
are now on display in the exhibit.
BACK TO SCHOOL FIESTA
The Operations Division Warehouse team partnered with Texas Tech’s
College Connect for the 24th Annual “Back to School Fiesta Drive”
in August 2023. This event provides area K-12 students with free
backpacks and school supplies. This year the warehouse staff were able
to help process 16 pallets of supplies instead of the normal 5-6 pallets.
Staff members set up workstations and spent two days putting supplies
in backpacks for distribution.
In addition, the central warehouse aided in the storage of materials,
delivering backpacks to the pass-out location, breaking down of the
pallets and boxes, removing trash and any other requests from the
College Connect team during the event.
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Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
Employee Spotlight:
Bill Adling
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DISCOVERING
TEXAS TECH UNIVERSITY
In 1964, Bill Adling wasn’t quite sure
where he wanted to attend college.
The rest of his friends had enrolled at
Texas A&M University, but he knew
that wasn’t where he was meant to be.
It took just one flip through a Texas
Technological College catalog to be
intrigued by the architecture program
and it was decided: He was going to
Texas Tech. But the first two years of
the architecture program threw him into
unfamiliar territory.
“I was totally green,” Adling said. “The
first two years of architecture school, you
take the same classes as art majors.”
At his high school in Cisco, Texas, art
was not a subject Bill had ever been
exposed to.
“We didn’t have drafting, or anything
like that,” he said. “So, I’m here at Texas
Tech, taking art classes with students
who are majoring in art. I started at
ground zero.”
But Adling was up for the challenge.
“I surprised myself,” he said. “I held my
own and I passed all my art classes. In
fact, I did pretty well in them.”
Adling had discovered a talent for art he
never knew he had, a talent that would
eventually lead to an enduring passion
for something you might not expect from
an architect: watercolor.
In his free time, Adling enjoys painting
greeting cards for friends and family and
has even shown his watercolor paintings
at galleries in Santa Fe, New Mexico.
“It’s something I really enjoy doing,”
he said. “It’s kind of a release.”
ARCHITECTURE CAREER
As a part-time architect in the Operations
Division, Adling is now using his talent as
an artist to benefit Texas Tech.
“I love the Texas Tech campus,” he said.
“I love the organization of the campus
and the Spanish Renaissance style.”
And it is this love for the iconic campus
style that led to Adling’s current role
creating and evaluating design standards
for new construction projects.
NOTABLE PROJECTS
A few of his notable projects include
what was then known as the Food
Science Tower, but is now part of the
College of Human Sciences; the Texas
Tech University School of Law Library
addition; the Flint Avenue Parking
Garage; the Visitors Center addition at
West Hall; the Stangel/Murdough dining
hall renovation; the McKenzie-Merket
Alumni Center; the Bayer Plant Science
Building; and the National Ranching
Heritage Center north addition.
Perhaps the most memorable project
for Adling was the renovation of the
President’s Office, located in the
Administration Building, in 1996 for
President Donald Harrigan.
“It had an elegant Spanish Renaissance
interior with nice columns,” Adling said.
“Over the years, they had covered all of
that up.”
During the renovation, Adling removed
the drywall to reveal beautiful wooden
beams in the ceilings and intricate handcarved
columns. An artisan was brought
in to patch and recarve the columns
where damage had occurred and
alcoves were created to emphasize these
previously hidden gems.
From designs carved in stone, to designs
made with water, Adling has contributed
to the beauty and history of the campus
in ways that will endure into the next
century and beyond.
DESIGNING THE OPERATIONS
DIVISION ORNAMENT
Each year, the Operations Division
creates an ornament that is given to
employees for the holidays. When Adling
was approached with a request to
design the 2022 ornament, he was
happy to help.
The vision was to create a watercolor
painting of the Double T Bench and
Governor Preston Smith statue located
in the Administration Building Courtyard.
Using a drone image of the area as
his guide, Adling first sketched out the
design, then added watercolor to bring
the painting to life.
Over 500 ornaments were produced
and shared for all Operations Division
employees to enjoy.

Bill Adling showcases his
watercolor painting of the
Double T Bench and Gov. Preston
Smith Statue.
2022 Operations Division Ornament
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Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
Safety
EMERGENCY COMMAND CENTER
The Operation Division redesignated
Physical Plant room 009 to be a general
use Emergency Operations Center (EOC)
room. Upgrades to the room included new
technology, tables, chairs, whiteboard and
wall coverings. The primary purpose for the
room will be to use as EOC space as needed
and the secondary purpose is for general
meetings within the Operations Division.
NEW CAMERA INSTALLATION
The Grounds Maintenance team worked this
past year to add video cameras to several
parking lots and widely accessed locations on
campus. The main goal of having cameras
in these public spaces is to provide safety
and security to the Texas Tech community.
Another added benefit of cameras is the
additional support to claims of activities in the
area. Once installed, all cameras fall under the
purview of the Texas Tech Police Department
with Operations Division providing support
where needed. Installation this fiscal year
included two new cameras in the R-2 parking
lot rebuild, new cameras in the R-9 parking
lot and a camera overlooking the Broadway
Ave. main entrance. Plans for FY24 include
new cameras around the Academic Sciences
Building and at the School of Veterinary
Medicine in Amarillo.
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NEW NATURAL WEATHER SIREN
The Operations Division installed a new siren
system on campus over the summer that
ties in with the City of Lubbock’s Outdoor
Warning System. The new siren is located
on top of the Mechanical Engineering
building and will serve as notice for the
campus in the event of an outdoor weather
emergency. The new siren replaces older
equipment and will be monitored by the City
of Lubbock with assistance offered from the
Operations Division when needed. The siren
will be tested, along with all of the city’s
sirens, on the second Friday of each month.
FIRE EXTINGUISHER
TRAINING
Operations Division employees are required to
complete multiple educational safety trainings
throughout the year on various topics. One
such safety briefing occurred this summer
when all Operations Division employees were
invited to participate in fire extinguisher safety
training. The training was conducted by the
Texas Tech Fire Marshall’s office and gave all
participants hands-on experience in using a
fire extinguisher. The training also included tips
and tricks, an explanation of the importance
of annual inspections, as well as knowledge
of the basic P.A.S.S. acronym for safety - Pull,
Aim, Squeeze, Sweep.
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Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
Efficiency
Initiatives
RED RAIDER TRADER DAY
Red Raider Trader Day is an annual
event hosted by the Office of
Sustainability and Procurement
Services with the goal of reducing
waste across Texas Tech
departments. This event allows
departments to save funds by
trading unused office supplies and
equipment. All remaining items
are picked up by the Property
Surplus team. Red Raider Trader
Day was hosted in September
2022 in the Student Union Building
Ballroom and had over 100 people
in attendance. Red Raider Trader
Day is a great opportunity for Texas
Tech students, staff and faculty to
implement sustainable practices
on campus.
FLOWER BED CONSERVATION
The Operations Division continually
works to decrease the amount
of runoff, or water waste, around
campus. This can be achieved by
preventive maintenance, reworking
numerous flower beds around
campus for increased workload
efficiency and utilizing materials
to get the most out of each gallon
of water used in the flower beds.
Some tactics include reducing
irrigation drip lines, installing mulch
and rock to reduce evaporation,
using well water to reduce strain
on our municipal water supply and
changing the time of day when we
water to increase infiltration.
LIGHTING
The Operations Division oversees
the Exterior Lighting Advisory
Committee (ELAC) on campus
which serves as an advisory body
to address exterior lighting needs
and safety concerns. A full audit of
all 13 lighting zones was completed
over the summer to identify lights
in need of repair and address any
new light-related safety issues.
Over the summer nine fixtures
were updated to LED lights along
18th Street from West Village to
the Commons. The Chitwood/
Weymouth/Coleman parking lights
were also evaluated and six new
30 foot poles, 24 heads and 20
new pathway lights were installed
to provide on-campus residents
well-lit parking lots. There was also
an LED upgrade to the Satellite
Parking A (S-1) lot which will
increase safety for soccer, football
tailgating, basketball games and
overall student parking. LED lights
are long lasting, more energy
efficient and ecologically friendlier
than traditional fluorescent lights.
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19

Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
Texas Tech University
Tree Planting Initiative
w
COMMITMENT TO CAMPUS
BEAUTIFICATION
Over the past few years, unprecedented
freezing temperatures has
caused significant damage to several
trees on the campus, resulting in
many being removed. In addition to
weather-related losses, some trees on
campus are older and are no longer
thriving due to their age. With Texas
Tech being in its centennial year,
some trees have been on campus for
100 years and have reached their
full lifecycle.
Lance Rampy, associate managing
director for Grounds Maintenance,
explained that as campus expands,
some trees must also be removed
to allow space for new construction.
In these situations, the grounds
team tries to relocate the trees to
other areas on campus, but this isn’t
always possible.
Associate Vice President for
Operations, Sean Childers, explained
that because of these factors causing
a decline of trees and vegetation
on campus, the Operations Division
is committed to enhancing the
landscaping on campus for all
to enjoy.
20
“The Operations Division will be
focusing heavily on rejuvenating and
replenishing not only what was lost,
but adding to the beautiful landscape
around campus,” he said.
The Grounds Maintenance team has
set a goal of planting 300 new trees
on Texas Tech campus this year. The
tree planting began in March 2023
and is expected to be completed by
August 2023.
FINDING THE RIGHT TREES
Before planting could begin, months
of planning and preparation took
place. In September 2022, Mike
Quartaro, arborist at Texas Tech,
began searching for the perfect trees
to bring on campus.
“We’ve had some hard winters and
some of the nurseries have lost quite
a few trees, making ithard to find the
sizes that you want,” Quartaro said.
“Finding the right variety that you
want,and the sizes is a challenge.”
Quartaro traveled to Stephenville,
TX and Glen Flora, TX to locate the
desired tree species for the project.
The species selected consist of:
Chinese Pistache, Cedar Elm,
Red Oak, Redbud, Crepe Myrtle,
Crabapple trees and more. The trees
selected for the project are native
to the area to ensure they thrive
once planted.
After the trees were located and
brought to Lubbock, a detailed
tagging process took place. Quartaro
examined the branch patterns of the
trees and hand-selected the trees
that would be planted.
The trees will be planted throughout
the Texas Tech campus.
UNIVERSITY STUDENT
HOUSING GIVES BACK
The tree planting initiative has been
a team effort with University Student
Housing getting involved. According
to Tanya Massey, senior managing
director of Housing at Texas Tech,
the former director of housing, Sean
Duggan, noticed the loss of several
trees after a freeze in 2019 and
wanted to contribute to revitalization
efforts. Duggan recently retired in
2022 before the planting began.

Saddle Tramps planting
trees on Tech campus
Massey is committed to honoring
Duggan’s plans to contribute to campus
revitalization and is excited to play a
part in the new trees being planted
this year.
“He was very forward-thinking about
giving back to the university,” Massey
said. “He allocated $25,000 to go
toward tree replacement.”
With the $25,000 contribution from
housing, 60 trees will be planted
around several residence halls on
campus. Massey hopes planting these
trees will increase color and curb
appeal on campus as well as make
campus welcoming and comfortable for
students.
“This is our way to say we are part
of the Texas Tech community,” said
Massey. “Our students spend 90 percent
of their time here on campus because
they live here, they work here, they go
to class. We want to make sure we are
contributing to the campus culture.”
A MONUMENTAL
PLANTING EFFORT
A tree planting of this size is not typical.
According to Rampy, 25-100 new trees
are planted on campus each year. This
planting will be triple that amount.
“This is the first time I have seen
something of this magnitude” Rampy
said. “I think it’s a pretty lofty goal and
it’s a great goal for campus.”
While preparing for this planting
effort, it was essential for the Grounds
Maintenance team to remain forwardthinking.
“Our biggest obstacle is looking ahead
to the future and what administration
has in store for the campus,” Rampy
said. “If there’s a new building going up,
we have to make sure trees are planted
in the right spot, so they don’t have
to relocate or take down any trees in
the future.”
Those involved in this project have
high hopes for what the trees will
bring to the campus. Childers hopes
these enhancements will be enjoyed
by members of the Texas Tech and
Lubbock community.
“With the many Texas Tech community
members that enjoy the campus
outdoors, it is important to maintain
the aesthetics of the campus while
promoting wellbeing through
landscape and tree enhancements,”
Childers said.
“The Operations Division is committed
to maintaining the utmost visually
appealing and sustainable outdoor
landscape and features. This commitment
is not only for appearance,
but for the enjoyment and pleasure
of Texas Tech, Lubbock and visiting
community and guests to the campus.”
The Operations Division is excited to
bring a monumental planting initiative
to the Texas Tech campus during a
monumental, centennial year.
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What’s New
23 @ SNEED
Funded by Hospitality
Services, renovations to this
dining operation included
complete demolition and
expansion of the facility,
new configuration of food
service areas, seating areas,
ADA improvements, as well
as relocation of laundry
services and restrooms within
Sneed Hall. This Hospitality
renovation will now serve the
Bledsoe, Gordon and Sneed
areas of campus.
RAIDER RED
STATUE
The Raider Red Statue was
originally debuted during
Homecoming 2022, but
our work wasn’t complete.
Now officially part of the
newly renamed Red Raider
Plaza, the area has received
new brick and stone pavers
representing the creator of
Raider Red and past Raider
Red mascots. The project was
a partnership between the
Texas Tech University Alumni
Association and Texas Tech
Credit Union.
22

Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
T&P/ID COMBINED
The University ID/RaiderCard Office
has officially been realigned under
the Transportation and Parking
umbrella. The new alignment will
aid in a campus wide customer
service initiative to better serve
the Texas Tech community. The ID
Office and Transportaiton & Parking
will be combing offices to a new
location in the Student Union Building
next year to utilize an openconcept
office model.
BOTTLE FILLER
The Operations Division had the
opportunity to work directly with
senior nutritional sciences student,
Emily Corona, regarding water
bottle refill stations this past
summer. Ms. Corona suggested
allowing students to inform
Operations Division when filters
needed to be changed and in turn,
Facilities Maintenance created a
QR code that allows users to
create a work order request to
have the refill station serviced.
Following further testing, QR codes
for all bottle refill stations will be
rolled out later in FY24. For her
initiative to use her voice to make
the campus community better,
Emily was awarded the inaugural
Operations Division “Red Raiders
Making a Difference” award.
LAW SCHOOL REMODEL
The Law classrooms 105 and 109
were renovated during the summer
of 2023. The renovation included
new flooring, new suspended
ceiling and LED lighting, fixed
floor-mounted swing-away
seating system with powered
worksurfaces, projection glass
markerboards, new wireless video/
audio presentation and technology
packages. These rooms will be a
prototype for future Law School
classroom designs.
Academic Science
Building (ASB)
Opening
Summer 2024
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Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
Departmental Highlight:
Custodial Services
HISTORY OF A JANITOR
The word “janitor” has its roots in
Roman Mythology. Janus was the
Roman god of doors, gates and
portals. Janitors were once a revered
occupation, known to be the “keeper
of the keys.”
Early pictures of the cleaning crew
at Texas Tech University give us a
glimpse of what this trade initially
looked like- it was predominately
male employees whose focus was
on basic tasks to keep the university
looking its best. In the early years of
our history, cleaning our campus was
easier- fewer buildings and
fewer students meant less spaces
to keep clean.
As our campus has grown both in
area and number of students and
employees, the custodial staff has
also had to adapt and grow to keep
up. In response to this need, Texas
Tech Custodial Services implemented
the (OS1) cleaning method. This is a
comprehensive cleaning system that
simplifies cleaning by introducing
in-depth training, standardization
and the concept of team cleaning
which helps employees have a more
balanced workload.
(OS1) THE FUTURE OF
CUSTODIAL SERVICE
James Peel, associate managing
director over Custodial Services,
said that the (OS1) cleaning model
on campus is working to change the
perception of what custodial work is;
that this is a legitimate trade and
that the employee must have
knowledge about chemicals and
the cleaning process.
“It is almost an art the way they do it
[clean]” Peel said.
To be a certified custodian under
the (OS1) model, employees must
complete a day and a half orientation
that goes over chemicals, equipment
use and processes for proper and
safe cleaning on campus. For
example, employees learn about the
standardized color-coded cleaning
process the type of space is being
cleaned will dictate which color mop,
rag and cleaning product is used.
Charles Leatherwood, senior
managing director with the
Operations Division praised the
custodial staff ’s efforts with (OS1)
and stated that the department
continues to benefit from the ongoing
training provided by the program.
“They exemplify professionalism,
knowledge of their skill, organization
and standardized procedures which
helps keep our campus healthy and
clean” Leatherwood said.
The team has also implemented an
equipment check-in and check-out
process for all cleaning machines.
This has ensured that broken parts
and equipment are replaced as
soon as possible so the staff can be
successful in their job responsibilities.
(OS1) CLEANING APPROACH
One way the (OS1) cleaning approach
is different from other programs is
through their philosophy of cleaning.
The (OS1) cleaning philosophy
goes beyond mops and cleaning
supplies to the holistic view of the
employee. One of the bedrocks
of the program is “Treat Cleaning
Workers as First Class Citizens.”
Texas Tech works to achieve this by
creating a professional workspace for
the custodial staff. This shows that
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1956 Custodial Training 2020 Custodial Training
1962 Custodial Training
we value them and their important
work on our campus; that we do not
underestimate how hard they
work everyday.
Another core philosophy of (OS1)
is “Clean for Health First, Then
Appearance.” This is a departure
from the original days of Texas Tech
where appearance would have been
the most important factor of cleaning.
But now, with the emergence of the
COVID-19 pandemic, health is the
forefront goal of our custodial staff.
It was the implementation of (OS1)
that helped the custodial staff
during the early days of the
pandemic as they already had
built up a bulk storage of cleaning
supplies that would have been
otherwise hard to obtain during the
supply chain shortages.
CLEAN SYNDROME
Another guidepost of the (OS1)
cleaning process is known as “Clean
Syndrome.” The (OS1) class explains
this as, “things that are clean tend to
stay clean because people get the
psychological cues to keep it that
way.” If you walk into a clean room,
you tend to pick up after yourself
because of the desire to maintain
the clean appearance. If a space
looks like nobody cares about it,
then no one will appreciate it; but
the stewardship and dedication of
our custodial staff ensures a clean
environment for all of us.
(OS1)’S GOAL
The (OS1) cleaning system is about
50% rolled out across campus and
there are plans for its continued
growth. In FY23 two new buildings
were converted over to this cleaning
model - Admin Support, including
the University Police Department
and Media and Communications.
The goal is to have all buildings on
campus converted to this (OS1)
cleaning system by 2025.
CUSTODIAL STAFF
The custodial team have staff on
shift seven days a week, 24 hours a
day. They even cover holidays as not
all offices close, such as the Police
Department. They work tirelessly
after most major events on campus.
During football season, for example,
they work to clean all interior spaces
and suite balconies before, during
and after the season ends. They
also have worked to change the
hours they are visible on campus.
In the past, they would only come
in to clean after hours when offices
were closed. Now, they work when
people are around, so they are more
recognizable to the building staff.
“When people know their custodian it
makes things better” Peel added.
Changing their working shifts has
also helped with the completion of
work orders. Now when the custodial
staff receive work orders during the
day, they have staff on hand who can
complete them quickly. The custodial
staff is thankful to have support for
the (OS1) program from leadership
across campus, as it creates a
healthy and safe environment.
Sean Childers, associate vice
president over the Operations
Division, appreciates that the program
places more focus on the employee
rather than the task. He believes
this creates “a more conducive and
supportive work environment not
only enhancing the experience of the
team member, but the facilities we are
privileged to maintain.”
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Excellent Service
Excellent Stewardship
Operations Division Annual Report - FY23
Athletics
CORKY OGLESBY
TRACK & FIELD
OFFICES
A new addition to the
Sports Performance Center
was constructed for the
Corky Oglesby Track &
Field offices. The space
includes coaches’ offices,
a conference room, large
break room with a custom
shuffleboard, storage and
restrooms. The new addition
has direct connection
to the existing Sports
Performance Center through
a new doorway and multiple
windows that allow the
coaches to view practice
from their offices and
break room.
JOHN WALKER
SOCCER FIELD
This project focused on
renovating the turf field and
consisted of removing the
existing synthetic turf and
underlying rock drainage
system. A new irrigation
system was installed, along
with approximately 100,000
square feet of earth fill
and mature sod. The work
also included installation
of synthetic turf covering a
concrete pad for the home
and visiting team benches
extending the length of the
grandstands on the west side
of the field. Congratulations to
the women’s soccer team for
their successful season.
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National Awards
THE PEDESTRIAN MALL RENOVATION AIMS TO
INCREASE PEDESTRIAN SAFETY ON CAMPUS
The Operations Division grounds team was honored
to receive a Green Star Award from the Professional
Grounds Management Society (PGMS) for their renovation
of the R07 parking lot. The updated parking lot and
pedestrian mall was designed to create a safer walkway
for pedestrians between the Student Union Building and
the Administration Building by reducing vehicle traffic in
the area. The construction began by diverting bus traffic
away from Memorial Circle, expanding the R07 parking lot
and reducing the number of entrances to the parking lot.
In addition, other welcome improvements for the area are
the new trees and landscaping, new lighting in the area,
outdoor seating and an updated drainage system.
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OFFICE OF SUSTAINABILITY
STAR SILVER AWARD
Texas Tech University Office of Sustainability has completed
the Sustainability Tracking, Assessment & Rating System
(STARS) reporting process and has earned a STARS Silver
Rating by The Association for the Advancement of Sustainability
in Higher Education. STARS is a comprehensive
sustainability rating system for higher education campuses
that addresses the environmental, social and economic factors
of sustainability. During this rating period, The Office of
Sustainability worked closely with Accounting Services and
the Office of Research Services to ensure all contributing
factors were accounted for to reach this new goal.
It is obvious through this recognition that sustainability
is an important initiative to all members of the
Texas Tech community.
OUTSTANDING CUSTODIAL WORKER
OF THE YEAR
Four Operations Division custodial staff members received
the Outstanding Custodial Worker of the Year Award during
the 21st Annual Simon Institute Symposium. Pictured
here with James Peel, associate managing director over
Custodial Services, the Texas Tech recipients were Modesta
Diaz, Aracely Corona, Angel Montes and Edgardo Berrios.
Each recipient was recognized for their hard work and
dedication to following the (OS1) cleaning procedures. We
are thankful for their dedication to keeping our campus
clean and sanitary. Congratulations Angel, Edgardo,
Modesta and Aracely.
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operations.ttu.edu