DM Jan-Feb 2024

Dm CASE STUDY: SAILPOST
Pushing the envelope
Italian postal operator Sailpost is relying on PFU (EMEA) solutions to assist with a
reliable and accurate returns digitisation process
Sailpost is an Italian company that has
been operating in the postal and
logistics sector for more than 20 years.
The company boasts widespread coverage
of the territory, with more than 140 post
offices and more than 300 mail points
within businesses throughout Italy. In July
2018, Sailpost acquired 100 percent of the
national courier Hermes Italia, now HR
Parcel, with the aim of expanding its
distribution network and increasing
opportunities in the logistics and e-
commerce sectors.
Thanks to the two networks, today
Sailpost can boast a distribution network
capable of covering the entire country,
offering both postal and courier service.
Sailpost, moreover, was the first private
postal operator to obtain a special national
licence for the delivery of court documents
and fines, attesting itself as the only
concrete alternative to Poste Italiane for this
type of communication.
THE CHALLENGE OF RETURNS
In the complex processing cycle that
characterises this type of activity, a critical
component is the need to define and
implement proper management of returns
while trying to find the right balance
between practicality and ease of handling.
If all returns are sent to the CSR (Regional
Service Centre) where they are digitised
and made available, an additional level of
complexity in the operation is the format
of the envelopes.
In fact, the envelopes that are received
and digitised are of a myriad of different
formats, from the classic AR coupon to
envelopes with ad hoc formats for different
postal products, which is why Sailpost was
looking for a scanning solution that could
quickly digitise items while offering great
flexibility in both formats and thicknesses.
Before implementing PFU (EMEA)
Limited's solutions, Sailpost was using
other scanners, but they had a significant
limitation related to envelope thickness. In
fact, when they had to handle particularly
thick envelopes, the scanners ran into
great difficulty and the scanning
procedure was thus particularly
cumbersome and time-consuming.
Sailpost then turned to PFU (EMEA)
Limited to find the ideal solution to
properly, quickly, and easily manage the
digitisation of returns. After an initial
implementation of the Ricoh fi-7700 and
Ricoh fi-7600 models (with Ricoh fi-760prb
endorser), the company also installed the
new Ricoh fi-8190 and Ricoh fi-8290.
UNPARALLELED PRODUCTIVITY
With a 100-sheet ADF (Automatic
Document Feeder) and a duplex scanning
speed of 90 ppm, the Ricoh fi-8290 and
Ricoh fi-8190 scanners offer unparalleled
productivity, easily scanning documents
that vary widely in size - from 20gsm to
465gsm, papers or booklets up to 7mm
thick - responding perfectly to Sailpost's
requirements.
On all Ricoh fi-8000 devices, PFU's new
Clear Image Capture technology ensures
exceptional image quality, far exceeding
the capabilities of current CIS or CCDs.
Aiming to set new standards, PFU Clear
Image Capture ensures the best levels of
OCR accuracy in the industry, as well as
the ability to capture the widest range of
documents.
PFU (EMEA) Limited's scanners have
enabled Sailpost to define and implement a
reliable and accurate returns digitisation
process that ensures significant time savings
as well as the ability to offer faster and
more accurate feedback to customers.
"All this translates into ease of use of the
tool by our employees and, consequently,
an increase in productivity. The time savings
are really significant, we are happy to be
able to count on such high-performance
devices," enthused Caterina Castelli,
marketing manager of Sailpost.
"For a future implementation we are
looking with interest at the Ricoh fi-8040,
which thanks to its 10.9-cm touch screen
and large working buttons, guarantees a
simple and intuitive user experience, but
above all, the sensitivity of the paper takeup
roller, which even allows scanning of
documents less than 80 gsm thick, is of
great interest to us."
More info: www.pfu-emea.ricoh.com/engb/case-studies/
20 @DMMagAndAwards January/February 2024 www.document-manager.com