North Hampshire Lifestyle Mar - Apr 2024

Work for an organisation
you can be proud of
After dedicating more than 30 years to
his position, Ken decided to take a step
back to reflect on what he wanted to do
next. As someone who thrives on engaging
with people, he discovered he really
missed interacting with customers and
helping them to resolve their problems.
When he popped into the Society to open a new savings
account, Ken realised they were advertising for people to
work in his local branch. He went for an interview, and the
rest, as they say, is history!
We caught up with Ken to find out about what a day in his
work life looks like, what he enjoys most about his job, and
whether he’d recommend it to others.
What do you like most about your role at the Society?
“I wanted a role where I could speak and deal with people,
and my role is perfect for that – I get to build rapport and
relationships with our customers, especially our regular
ones who have been coming into the branch for years. I’ve
also built some brilliant friendships with my colleagues over
the years and have even maintained friendships with people
who no longer work in the branch.”
What skills do you need to work in a branch?
“Definitely adaptability – it’s an old cliché but no two days
are the same! Being able to adapt to the busier periods,
such as ISA season, as well as the quieter times, is a helpful
skill. Getting on with people and building relationships with
people of all ages is also really key. Our customers love us
because they get to know the people who work here.”
What would surprise people about working for the
Newbury?
“It’s such a personal place to work. I was made to feel very
welcome when I first started, and even Phillippa, our CEO,
makes an effort to learn your name and welcome you to the
Society. It’s a really friendly atmosphere.”
How does your role at the branch fit into your life?
“I have now been working part-time after nearly 40 years of
working full-time. This has been a big change for me which I
am slowly adapting to, but having a supportive and adaptable
manager in Lisa has really helped with the transition.
Branch roles can be flexible nowadays, so it’s great for students,
people who have maybe been off or away from work
for a long time, or even people with young children.”
What piece of advice would you give to people who are
unsure about a role in finance?
“Definitely to not be afraid if you’ve not got a finance background.
I hadn’t worked in finance before either. Newbury
provides great training and it’s all about the journey and
learning.”
Working for Newbury Building Society
We strive to make the Society a great place to work and
offer a range of benefits including personalised training
anddevelopment, a community-focused organisation with
the chance to support local charities, 2 paid volunteering
days per year, and your birthday off.
To find out about roles in your area, visit
www.newbury.co.uk/careeers/.
Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority (Financial Services Register number 206077). English Law applies and we will communicate
with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will
provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service. 9391
Newbury
Building Society