2024 Catalog OEnoscience_1

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1. Opening Hours
The Laboratory is open Monday to Thursday from 8h30 AM to 5h30
PM and from 8h30 AM to 3 PM on Friday. An extended schedule is
in place during harvest. A summer schedule is in place from June
24 th to Labor Day. Please contact us for details.
2. Sample Submission
The acceptance of the conditions described in this catalog
constitutes a binding contract. The Client agrees to provide a clear
sample submission form as well as any other relevant information
as to enable the laboratory to fulfill its mandate. The Client also
agrees to use sampling units provided by
. The
Client may use, at his discretion, other sampling units, however
disclaims all liability as to the validity of the
results if the container is non-compliant, contaminated or leaking.
The Client will be notified if such is the case and should decide
whether to proceed with the analysis or not.
3. Volume Discount
A 10% discount may be offered when 5 samples or more are
submitted for the same analytical test, 15% on 10 samples or more.
This discount is not applicable to yearly subscription, RACJ and IGP
testing or third-party tests.
4. Receiving Samples
Samples may be submitted for analysis in person or by your
oenologist. Samples may also by shipped by overnight courier.
Shipping charges are borne solely by the Client. Packaging, content,
and identification of samples are also the customer's responsibility.
will not be held liable for damages caused by
improper packaging or mishandling. Samples received after 3 p.m.
will be processed the next business day. Analytical results and
comments apply solely to samples received. The minimum sample
volumes required are specified in the laboratory's catalog.
Special care should be given to sample quality and
representativeness during sampling as well as storage conditions
during shipping. Analytical testing invalidated by poor sampling
remains payable to the Laboratory.
It is the Laboratory’s prerogative to refuse a sample that does not
appear to have the qualities or characteristics required for the
analysis.
The Client is solely responsible for the choice of analyses to be
carried out and the proper identification of samples submitted for
analysis. The Laboratory will provide empty sample bottles for
sampling on request.
5. Result Transmission
In agreement with the customer, the analytical results will be sent in
the form of certificate of analysis by email. If the Client wishes to
receive results by regular mail, additional fees will apply. On
customer request, preliminary results may be exceptionally provided
by email. However,
disclaims any liability if the
analytical value, upon issuing the official certificate, is modified as
a result of our internal review process.
Only the original analytical bulletin shall prevail.
6. Turnaround Times
Turnaround times are listed in the catalog and are for information
purposes only. The Laboratory will not be held liable for longer
turnaround times. Similarly, failure to comply with these deadlines
cannot result in the termination of this contract, nor the refund of the
price paid or the payment of damages.
7. Use of Analyses
The Client agrees to use the analyses solely for the purposes for
which they were established. The Laboratory disclaims any liability
to the Client and / or third parties for the consequences of misusing
the analyses.
8. Accreditation Symbol
The accreditation symbol is for the exclusive use of the Laboratory
and the customer is not authorized to use it. This means that
reproduction of analysis certificates and reference to the laboratory's
accreditation by the customer are prohibited.
9. Reissue of Analytical Certificates in Multiple Copies
Upon sample reception, the client may ask the Laboratory to issue
multiple copies of the analytical certificate. Each copy will be
issued with a distinct certificate number. Additional charges will
apply to reissue an analytical certificate once it has been delivered.
Similarly, reports complementary to analytical certificates will be
billed extra.
10. Validity Period of Analytical Reports
The analysis report relates to the sample at the date of the analysis.
11. Confidentiality and Non-Disclosure
treats as strictly confidential all information and
documents belonging to the Client. The Client must notify the
Laboratory in writing of persons authorized to receive test results.
The Laboratory will not divulge any test results or analytical
certificate to unauthorized personnel.
12. OEnologists from ŒnoQuébec
OEnologists from OEnoQuébec are at your service. They provide
professional and personalized advice on winemaking, blending,
aging and bottling. They can also advise you on strategic planning
and marketing and offer counsel on the specific tests you require.
Additional charges may apply.
13. Quality Assurance
A "Quality Manual" describing the operation and organization of the
Laboratory is available to customers for consultation. Similarly,
customers may, upon request, visit and / or audit the laboratory.
14. Outsourcing
Analytical tests that can not be handled in-house may be outsourced.
The client will be informed and will have to provide consent. The
Laboratory will select the external supplier and will keep
responsibility for the testing. If the client wishes to suggest and
external supplier, he or she will bear the responsibility for the
analytical testing.
15. Claims
Clients may direct their concerns or claims to the Laboratory. They
will be logged, and corrective actions will be implemented. Claims
and concerns help improve our quality assurance system and our
commitment to quality service.
16. Pricing