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Where is the monkey? - NEAS

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acqu<strong>is</strong>ition to h<strong>is</strong> menagerie. Of course, <strong>monkey</strong>s<br />

can be trained not to move <strong>the</strong> wrong leg. But it<br />

<strong>is</strong> easier to prevent <strong>the</strong>m from straddling backs in<br />

<strong>the</strong> first place.<br />

Who Who <strong>is</strong> <strong>is</strong> working working for<br />

for<br />

whom?<br />

whom?<br />

To make what follows more credible, let us<br />

suppose that <strong>the</strong>se same four subordinates are so<br />

thoughtful and considerate of <strong>the</strong> manager’s time<br />

that <strong>the</strong>y are at pains to allow no more than three<br />

<strong>monkey</strong>s to leap from each of <strong>the</strong>ir backs to h<strong>is</strong> in<br />

any one day. In a five-day week, <strong>the</strong> manager will<br />

have packed up 60 screaming <strong>monkey</strong>s—far too<br />

many to do anything about individually. So he<br />

spends <strong>the</strong> subordinate-imposed time juggling h<strong>is</strong><br />

“priorities.”<br />

Late Friday afternoon, <strong>the</strong> manager <strong>is</strong> in h<strong>is</strong><br />

office with <strong>the</strong> door closed for privacy in order to<br />

contemplate <strong>the</strong> situation, while h<strong>is</strong> subordinates<br />

are waiting outside to get a last chance before <strong>the</strong><br />

weekend to remind him that he will have to “f<strong>is</strong>h<br />

or cut bait.” Imagine what <strong>the</strong>y are saying to each<br />

o<strong>the</strong>r about <strong>the</strong> manager as <strong>the</strong>y wait: “What a<br />

bottleneck. He just can’t make up h<strong>is</strong> mind. How<br />

anyone ever got that high up in our company<br />

without being able to make a dec<strong>is</strong>ion we’ll never<br />

know.”<br />

Worst of all, <strong>the</strong> reason <strong>the</strong> manager cannot<br />

make any of <strong>the</strong>se “next moves” <strong>is</strong> that h<strong>is</strong> time <strong>is</strong><br />

almost entirely eaten up in meeting h<strong>is</strong> own bossimposed<br />

and system-imposed requirements. To<br />

get control of <strong>the</strong>se, he needs d<strong>is</strong>cretionary time<br />

that <strong>is</strong> in turn denied him when he <strong>is</strong> preoccupied<br />

with all <strong>the</strong>se <strong>monkey</strong>s. The manager <strong>is</strong> caught in<br />

a vicious circle.<br />

But time <strong>is</strong> a-wasting (an understatement).<br />

The manager calls h<strong>is</strong> secretary on <strong>the</strong> intercom<br />

and instructs her to tell h<strong>is</strong> subordinates that he<br />

will be unavailable to see <strong>the</strong>m until Monday<br />

morning. At 7:00 p.m., he drives home, intending<br />

with firm resolve to return to <strong>the</strong> office tomorrow<br />

to get caught up over <strong>the</strong> weekend. He returns<br />

bright and early <strong>the</strong> next day only to see, on <strong>the</strong><br />

nearest green of <strong>the</strong> golf course across from h<strong>is</strong><br />

office window, a foursome. Guess who?<br />

That does it. He now knows who <strong>is</strong> really<br />

working for whom. Moreover, he now sees that if<br />

he actually accompl<strong>is</strong>hes during th<strong>is</strong> weekend<br />

what he came to accompl<strong>is</strong>h, h<strong>is</strong> subordinates<br />

morale will go up so sharply that <strong>the</strong>y will each<br />

ra<strong>is</strong>e <strong>the</strong> limit on <strong>the</strong> number of <strong>monkey</strong>s <strong>the</strong>y will<br />

let jump from <strong>the</strong>ir backs to h<strong>is</strong>. In short, he now<br />

sees, with <strong>the</strong> clarity of a revelation on a<br />

mountaintop , that <strong>the</strong> more he gets caught up, <strong>the</strong><br />

more he will fall behind.<br />

He leaves <strong>the</strong> office with <strong>the</strong> speed of a man<br />

running away from a plague. H<strong>is</strong> plan? To get<br />

caught up on something else he hasn’t had time<br />

for in years: a weekend with h<strong>is</strong> family. ( Th<strong>is</strong> <strong>is</strong><br />

one of <strong>the</strong> many varieties of d<strong>is</strong>cretionary time.)<br />

Sunday night he enjoys ten hours of sweet,<br />

untroubled slumber, because he has clear-cut<br />

plans for Monday. He <strong>is</strong> going to get rid of h<strong>is</strong><br />

subordinate-imposed time. In exchange he will<br />

get an equal amount of d<strong>is</strong>cretionary time, part of<br />

which he will spend with h<strong>is</strong> subordinates to see<br />

that <strong>the</strong>y learn <strong>the</strong> difficult but rewarding<br />

managerial art called, “The Care and Feeding of<br />

Monkeys.”<br />

The manager will also have plenty of<br />

d<strong>is</strong>cretionary time left over for getting control of<br />

<strong>the</strong> timing and content not only of h<strong>is</strong> bossimposed<br />

time but of h<strong>is</strong> system-imposed time as<br />

well. All of th<strong>is</strong> may take months, but compared<br />

with <strong>the</strong> way things have been <strong>the</strong> rewards will be<br />

enormous. H<strong>is</strong> ultimate objective <strong>is</strong> to manage h<strong>is</strong><br />

management time.<br />

Getting Getting rid rid of of <strong>monkey</strong>s <strong>monkey</strong>s<br />

<strong>monkey</strong>s<br />

The manager returns to <strong>the</strong> office Monday<br />

morning just late enough to permit h<strong>is</strong> four<br />

subordinates to collect in h<strong>is</strong> outer office waiting<br />

to see him about <strong>the</strong>ir <strong>monkey</strong>s. He calls <strong>the</strong>m in,<br />

Management Time; Who’s Got The Monkey? — Page 3 of 6

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