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Error Descriptions FAQ Frequently Asked Questions ... - Kayser.

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N u s s w a l d g a s s e 7<br />

A - 1 1 9 0 W i e n<br />

Sodasiphons<br />

<strong>Error</strong> <strong>Descriptions</strong><br />

<strong>FAQ</strong> <strong>Frequently</strong> <strong>Asked</strong> <strong>Questions</strong><br />

Cream whippers<br />

Sodasiphon Sahneboy Symphonie Gastronomie<br />

Soda chargers<br />

Cream chargers<br />

10 pcs 10 pcs 10 pcs 24 pcs 50 pcs<br />

erstellt: ST geprüft: JCB freigegeben: ST Datum: 26.11.2010<br />

Nr.:KAG.D003.2E<br />

Page 1 of 5<br />

Allways refer to the operating instructions and safety instructions of your KAYSER Siphons, whippers and chargers.


N u s s w a l d g a s s e 7<br />

A - 1 1 9 0 W i e n<br />

<strong>FAQ</strong> <strong>Frequently</strong> <strong>Asked</strong> <strong>Questions</strong><br />

Device Possible error possible cause<br />

all devices<br />

The charger can’t be pierced.<br />

Gas escapes between head and<br />

bottle when screwing in the<br />

charger.<br />

A wrong charger was used.<br />

The piercing pin was damaged.<br />

Head was not screwed on tightly<br />

enough.<br />

Head seal is missing.<br />

Head seal is damaged.<br />

Seal seat of the bottle is damaged.<br />

<strong>Error</strong> solution<br />

Nr.:KAG.D003.2E<br />

Page 2 of 5<br />

Only use <strong>Kayser</strong> one-way chargers.<br />

Never use reusable chargers.<br />

Send device to <strong>Kayser</strong>.<br />

Screw head tightly onto the bottle<br />

thread.<br />

Insert head seal into the head.<br />

Replace damaged seal with a new<br />

seal.<br />

Send device to <strong>Kayser</strong>.


N u s s w a l d g a s s e 7<br />

A - 1 1 9 0 W i e n<br />

<strong>FAQ</strong> <strong>Frequently</strong> <strong>Asked</strong> <strong>Questions</strong><br />

Device Possible error possible cause<br />

Sodasiphon<br />

Water escapes via piercing unit<br />

when unscrewing the charger.<br />

Soda water escapes from the<br />

spout without the lever being<br />

pushed.<br />

Despite proper operation no soda<br />

water comes out.<br />

Non-return valve damaged.<br />

The bottle was overfilled, leading to<br />

activation of the pressure control<br />

valve. No measuring tube inserted?<br />

Piston seal is damaged.<br />

Obstruction!<br />

<strong>Error</strong> solution<br />

Nr.:KAG.D003.2E<br />

Page 3 of 5<br />

Send Sodasiphon to <strong>Kayser</strong>.<br />

Insert measuring tube before filling<br />

the bottle. If the measuring tube<br />

does not seal properly in the bottle,<br />

exchange it.<br />

Send Sodasiphon to <strong>Kayser</strong>.<br />

CAUTION: Do not tamper with the<br />

Sodasiphon. In any case send in to<br />

<strong>Kayser</strong> in filled condition.


N u s s w a l d g a s s e 7<br />

A - 1 1 9 0 W i e n<br />

<strong>FAQ</strong> <strong>Frequently</strong> <strong>Asked</strong> <strong>Questions</strong><br />

Device Possible error possible cause<br />

Sahneboy<br />

The charger can’t be pierced; the<br />

piercing unit is not visible.<br />

Cream escapes from the nozzle.<br />

The position of the charger holder and<br />

the nozzle were interchanged after<br />

cleaning.<br />

The valve rod is missing.<br />

Valve rod was inserted the wrong way<br />

into the head.<br />

Valve seat in the head is damaged.<br />

Ingredients used (powdered sugar,<br />

cream stiffener, etc.) did not dissolve<br />

completely and prevent valve from<br />

sealing.<br />

The device was shaken too much, so<br />

that crumbly cream prevents proper<br />

sealing.<br />

<strong>Error</strong> solution<br />

Nr.:KAG.D003.2E<br />

Page 4 of 5<br />

Fix the nozzle onto the plastic thread<br />

and the charger holder onto the<br />

metal thread.<br />

Insert the valve rod properly -spring<br />

first- into the head.<br />

Insert the valve rod properly with<br />

the spring in front into the head.<br />

Send device to <strong>Kayser</strong>.<br />

Only use ingredients which dissolve<br />

completely. Stir up well before fixing<br />

the head.<br />

Empty the device, restart preparing<br />

the cream and shake less.


N u s s w a l d g a s s e 7<br />

A - 1 1 9 0 W i e n<br />

<strong>FAQ</strong> <strong>Frequently</strong> <strong>Asked</strong> <strong>Questions</strong><br />

Device Possible error possible cause<br />

Cream<br />

Whippers<br />

Cream remains liquid and gas<br />

hisses out of the charger holder<br />

during screwing in the charger.<br />

Cream stays liquid.<br />

The charger holder was screwed in too<br />

slowly, so that gas escaped alongside<br />

the rod hole.<br />

The device was shaken too little.<br />

The fat content of the cream used is<br />

too low.<br />

Light or long-life cream were used.<br />

The cream is too stiff or crumbly. The device was shaken too much.<br />

Despite proper operation, no<br />

cream comes out of the cream<br />

whipper<br />

Obstruction! Due to cream turning into<br />

cheese or something similar.<br />

<strong>Error</strong> solution<br />

Nr.:KAG.D003.2E<br />

Page 5 of 5<br />

Screw the charger holder to the nozzle<br />

thread until a slight resistance is<br />

felt. Then continue turning about a<br />

3/4 turn further quickly.<br />

Shake 3x. If the cream is still liquid,<br />

shake another 3x.<br />

Use cream with higher fat percentage<br />

(~35%).<br />

Cool light or long-life cream to at<br />

least 6 degrees Celsius and shake<br />

about 10x. The device should not be<br />

shaken before each further dispensing.<br />

First check the consistency of the<br />

cream and shake again if too liquid.<br />

Do not shake before EACH extraction!<br />

CAUTION: Do not tamper with the<br />

Cream Whipper. In any case send in<br />

to <strong>Kayser</strong> in filled condition.

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