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Companies boost morale post-Katrina - New Orleans City Business

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To cure sometimes. To relieve often. To comfort always.<br />

This is the Motto of West Jefferson Medical Center, the one our hospital family lives by.<br />

Today, and proudly for the third year in a row upon this honor, we wish to publicly<br />

acknowledge the members of our hospital family for the quality care and comfort provided<br />

to our patients at West Jefferson Medical Center community hospital and health system year<br />

round. Thank you, employees, doctors, Board of Directors, volunteers, and business partners.<br />

Our community, our patients and their loved ones express gratitude and admiration for<br />

your compassion and skills in ordinary times. During and since Hurricane <strong>Katrina</strong>, it has<br />

been our pleasure to respond to the many individuals and groups who commend your<br />

extraordinary work especially during that immediate crisis and throughout these days,<br />

weeks and months following. Some of those compliments came locally and others nationally<br />

and internationally. We join them in saluting your professionalism, resolve and optimism in<br />

the face of the community’s worst natural disaster in our collective memory. You made a<br />

positive difference in the lives of the more than 50,000 persons for whom we have offered<br />

care or comfort since the storm.<br />

Our patients choose West Jefferson Medical Center for their healthcare needs with confidence<br />

secure in the knowledge that quality care will be delivered by a staff dedicated to giving<br />

their best. Your bright spirit, your abilities and your belief in our motto contribute greatly to<br />

West Jefferson Medical Center being one of the <strong>New</strong> <strong>Orleans</strong> Publishing Group’s Top 10 Best<br />

Places to Work in our region. Congratulations! We appreciate that <strong>New</strong> <strong>Orleans</strong> <strong>City</strong><br />

<strong>Business</strong> also recognizes your commitment.<br />

Today, we thank you for naming West Jefferson Medical Center as the place you call home<br />

and the team you call family.<br />

Sincerely,<br />

A. Gary Muller, FACHE<br />

President and CEO<br />

Charlotte Roussel<br />

Chairman<br />

Board of Directors<br />

Carlos Rodriguez-Fierro, M.D.<br />

Chief of Staff<br />

1101 Medical Center Boulevard, Marrero, LA 70072 • (504) 347-5511 • www.wjmc.org<br />

A. Gary Muller, F.A.C.H.E.<br />

President/CEO<br />

Board of Directors:<br />

Charlotte Roussel<br />

Chairman<br />

Frank C. Di Vincenti, M.D.<br />

Vice-Chairman<br />

Louis H. Thomas<br />

Secretary-Treasurer<br />

Richard L. Bagnetto, M.D.<br />

Barry Bordelon<br />

James Cramond<br />

Timothy Kerner<br />

B. H. Miller, Jr.<br />

Julie Van Dervort<br />

Jim Ward


C o n t e n t s<br />

Introduction 4<br />

Ochsner Clinic Foundation 5<br />

Adams and Reese 8<br />

Kenner Regional Medical Center 11<br />

West Jefferson Medical Center 15<br />

Zehnder Communications 17<br />

East Jefferson General Hospital 20<br />

Albert-Garaudy and Associates 22<br />

Ralph Brennan Restaurant Group 24<br />

Omni Bank 26<br />

Deveney Communications 30<br />

Deutsch Kerrigan & Stiles 32<br />

Hibernia National Bank 32<br />

FARA 33<br />

Apogen Technologies 33<br />

St. Tammany Parish Hospital 33<br />

Keating Magee 33<br />

McGlinchey Stafford 34<br />

River Marine Management 34<br />

Landscape Images 35<br />

Free Gulliver 35<br />

List of Top 20 companies 36-37<br />

ON THE COVER:<br />

Ochsner nurses and<br />

doctors on the<br />

orthopedic staff<br />

Photo by:<br />

Tommy Santora<br />

Published by<br />

<strong>New</strong> <strong>Orleans</strong> Publishing Group<br />

111 Veterans Blvd, Ste. 1440<br />

Metairie, LA 70005<br />

President & Publisher - - - - - - - - - - - D. Mark Singletary<br />

Associate Publisher- - - - - - - - - - - - - - - - Lisa Blossman<br />

Editor - - - - - - - - - - - - - - - - - - - - - - - - Terry O’Connor<br />

Associate Editor - - - - - - - - - - - - - - - - - Tommy Santora<br />

Director of Sales/Custom Publishing<br />

and Industry Reports - - - - - - - - - - - - Ann Bower Herren<br />

Art Director - - - - - - - - - - - - - - - - - - - - - - - AlexBorges<br />

Production Manager - - - - - - - - - - - - - - - - Julie Bernard<br />

Photography for<br />

Best Places to Work 2005 - - - - - - - - - - Tommy Santora<br />

You’ve come a long way since the gold star.<br />

Congratulations to all the best places to work.<br />

z-comm.com<br />

December 19, 2005 3


4 2005 Best Places to Work<br />

<strong>Companies</strong> <strong>boost</strong> <strong>morale</strong> <strong>post</strong>-<strong>Katrina</strong><br />

By Tommy Santora, Associate Editor<br />

WHEN THE CITYBUSINESS editorial staff returned to the drawing<br />

board <strong>post</strong>-<strong>Katrina</strong> to decide how to relaunch our special projects, the<br />

annual Best Places to Work rating needed updating.<br />

What constituted an employee-friendly, Best Place to Work before <strong>Katrina</strong><br />

could have become a completely different workplace <strong>post</strong>-<strong>Katrina</strong>.<br />

In years past, <strong>City</strong><strong>Business</strong> ranked the Top 20 Best Places to Work on<br />

total employee satisfaction, tallying a company’s score out of 100 points,<br />

based on 10 questions asked to random employees and weighing their<br />

responses on a 1 to 10 scale.<br />

While our “<strong>morale</strong> index” has been an effective means in the past, we<br />

added a new twist to rank this year’s class: To what degree did employers<br />

step up during and after <strong>Katrina</strong> to help their employees?<br />

The final rankings compiled by the <strong>City</strong><strong>Business</strong> editorial staff analyzed<br />

applications companies sent in and combined the traditional “<strong>morale</strong> index”<br />

with the employee services companies provided during and after <strong>Katrina</strong>.<br />

We asked each company to send us Hurricane <strong>Katrina</strong> stories. We were<br />

utterly impressed by the many stories of employers reaching out to workers<br />

in a time they needed help the most.<br />

They were stories of companies sheltering employees, their families, children<br />

and pets during <strong>Katrina</strong>, followed by providing housing for their<br />

employees after <strong>Katrina</strong> through Federal Emergency Management Agency<br />

trailers, purchased and rented houses and condominiums, and paying living<br />

expenses for elongated hotel stays.<br />

All top companies continued to pay displaced employees who struggled<br />

to return to work immediately after the storm and were in great need of<br />

financial support. Hurricane disaster relief funds were also instituted and<br />

several top employers raised $1 million. Additional compensation was given<br />

in the form of cash grants days after <strong>Katrina</strong> and bonuses to employees who<br />

returned to work quickly.<br />

Some companies supplied clothing and housing, as well as free garage<br />

sales with merchandise spread out for the taking for employees in need.<br />

The common theme for all of our Top 20 companies was finding ways<br />

to rebuild businesses <strong>post</strong>-<strong>Katrina</strong>, by taking care of their most important<br />

asset — their employees. “Treat them like family” was no cliché during the<br />

most trying times this city has ever seen and the biggest hurdle this city has<br />

ever endured.<br />

Congratulations to the Top 20 Best Places to Work companies in 2005.•


1<br />

By Jaime Guillet, Contributing Writer<br />

Ochsner Clinic<br />

Foundation<br />

After the destructiveness of Hurricane<br />

<strong>Katrina</strong>, Ochsner Clinic Foundation<br />

has emerged as a shining beacon for its<br />

employees.<br />

Within hours of the storm, Ochsner<br />

instated a host of relief programs for its<br />

employees including a call center at its Baton<br />

Rouge clinic for employees to call and report<br />

their status and home condition. Employees<br />

were matched up with various resources<br />

such as Adopt A Family, hurricane-relief<br />

funds and critical housing programs.<br />

In the Adopt A Family program, external<br />

companies adopted more than 60 displaced<br />

Ochsner employees’ families with 40 boxes<br />

of supplies delivered to the hospital through<br />

the initiative. Peggy Williams, a regular<br />

donator to local charities in Santa Rosa,<br />

Calif., contacted Ochsner and coordinated a<br />

donation drive for employees, sending<br />

truckloads of clothing, food, hygiene items,<br />

diapers, blankets and sheets to the hospital.<br />

Ochsner transformed its deli into OchMart,<br />

where employees could select any of the<br />

donated items they needed.<br />

Ochsner nurses and doctors from the ninth floor, orthopedics staff pose in a patient’s room.<br />

See OCHSNER continued on page 6<br />

Ochsner social worker Jennifer Gullo consults with Dr. Renee Meadows.<br />

December 19, 2005 5


6 2005 Best Places to Work<br />

OCHSNER CLINIC FOUNDATION<br />

KATRINA HIGHLIGHTS<br />

• $2-million hurricane-relief fund.<br />

• Child care, pet care, complimentary meals.<br />

• Housing onsite at Brent House hotel; 500<br />

employees are being housed in three hotels<br />

across <strong>New</strong> <strong>Orleans</strong>.<br />

• Onsite fitness center open 24 hours a day.<br />

• Shuttle service to and from Baton Rouge.<br />

• OchMart — truckloads of clothing, food,<br />

hygiene items, diapers, blankets and other<br />

housing supplies set up for free distribution<br />

inside hospital.<br />

• Out Reach newsletter — daily newsletter to<br />

communicate company information.<br />

• Adopt a Family — external companies<br />

adopted more than 60 displaced families.<br />

Source: <strong>City</strong><strong>Business</strong> staff research<br />

Ochsner doctors perform daily consulting roundtables to update each other on patient progress reports.<br />

The Ochsner pharmacy team made green Hurricane <strong>Katrina</strong> shirts for their employees to honor them for their<br />

work during and after the storm.<br />

OCHSNER from page 5<br />

An Ochsner hurricane relief fund<br />

amounted to $2 million, with more than 800<br />

applications received from employees greatly<br />

impacted by <strong>Katrina</strong>. The Ochsner Red<br />

Cross staff completed another 800 applications<br />

that resulted in $1 million more funds<br />

to employees.<br />

Housing assistance for employees came<br />

in the form of three hotels across the city,<br />

including the onsite Brent House Hotel.<br />

Currently, 500 employees are still living in<br />

hotels and working in the hospital. The hospital<br />

also collected more than 200 Federal<br />

Emergency Management Agency trailer<br />

applications to expedite the process for<br />

employees’ private use.<br />

“Ochsner worked with FEMA to get us<br />

all housing,” said registered nurse Aurita<br />

Ponsaa. “If it wasn’t for the housing,<br />

(Ochsner) wouldn’t be operational. I think<br />

they are just always there for us, just like a<br />

family.”<br />

Meryll Sartin, a three-year human<br />

resources staffer at Ochsner, lived in eastern<br />

<strong>New</strong> <strong>Orleans</strong> and lost her home and possessions.<br />

Sartin and her family inhabited the<br />

Ochsner campus during and after the storm.<br />

She now resides in the downtown Sheraton<br />

Hotel, along with 270 other Ochsner<br />

employees.<br />

“All of the programs helped me,” Sartin<br />

said. “It was good to know when I came<br />

back to work that I had a place to stay. The<br />

hurricane relief fund really assisted me<br />

because I lost everything. It really helped me<br />

and my family.”<br />

For employees who stayed in Baton<br />

Rouge immediately after <strong>Katrina</strong>, Ochsner<br />

provided free shuttle service to and from<br />

work seven days a week. For those who<br />

did not want to commute, a redeployment<br />

office was set up in Baton Rouge to deploy


employees to various departments with<br />

open positions.<br />

Inside the hospital as employees worked<br />

and lived in extreme conditions during the<br />

storm and its aftermath, Ochsner supplied<br />

three meals a day for the entire staff and provided<br />

child and pet care. The child care program,<br />

known as Ochsner Camp, remained<br />

open for three months following <strong>Katrina</strong>,<br />

while the pet care center remained open for<br />

seven weeks following the storm. Pets were<br />

fed by Ochsner.<br />

An onsite fitness center opened 24 hours<br />

for employees to relieve stress, and the<br />

human resources department also held a<br />

movie night for children and adults living at<br />

Ochsner. An “Out Reach” newsletter also<br />

became a daily tradition as important information<br />

concerning payroll and employee<br />

status was relayed to the staff.<br />

Before and even after <strong>Katrina</strong>, many<br />

Ochsner employees raved about the open<br />

communication between management and<br />

staff. The hospital has monthly town-hall<br />

meetings, informal walk-arounds and breakfasts<br />

or dinners. There are also periodic<br />

nurse-recruiting parties, opportunities for<br />

continued training and on the lighter side,<br />

annual hoedowns for employees.<br />

“The workplace culture (Ochsner) created<br />

is (about) specific people strategies<br />

and employee development from the top<br />

down,” said Joan Mollohan, vice president<br />

of human resources. “We have very generous<br />

retirement and health plans. But I don’t<br />

think the money and benefits are really<br />

what makes Ochsner great. It’s about the<br />

actual workplace they’ve created.<br />

“I’ve never worked in an organization<br />

that people strategies were the company’s<br />

biggest focus.”•<br />

An Ochsner hurricane relief fund amounted to $2 million to assist employees impacted severely<br />

by Hurricane <strong>Katrina</strong>.<br />

Peggy Williams, a regular donator to local charities in Santa Rosa, Calif., contacted Ochsner and coordinated a<br />

donation drive for employees, shipping truckloads of housing supplies.<br />

December 19, 2005 7<br />

Ochsner employee Sandy Daunie strolls a co-worker’s daughter,<br />

Isabella Lipscomb, through OchMart.<br />

Ochsner pharmacist tech Sonja Miller fills a prescription<br />

for a patient.


8 2005 Best Places to Work<br />

2Adams<br />

& Reese<br />

By Fritz Esker, Contributing Writer<br />

Adams & Reese, a multidisciplinary law<br />

firm, has barely missed a beat since<br />

Hurricane <strong>Katrina</strong>.<br />

Two weeks after <strong>Katrina</strong> made landfall,<br />

Adams & Reese employees were back at<br />

work in a building the partners secured<br />

across the street from the firm’s Baton<br />

Rouge offices.<br />

For some employees who lost everything,<br />

such as legal assistants Gwyn Cassou<br />

and Dale Zibilich, who, respectively, lived<br />

in Chalmette and Slidell, the mere fact that<br />

they still had jobs was a huge relief.<br />

Zibilich, who took up temporary residence<br />

in Norco after <strong>Katrina</strong>, commuted<br />

with two employees to the Baton Rouge<br />

offices, taking two hours to get there in the<br />

mornings and two hours to return in the<br />

evenings. “None of us minded because it was<br />

the only normalcy we had,” said Zibilich.<br />

While employees were grateful for still<br />

having jobs and receiving a paycheck for<br />

the missed two weeks because of <strong>Katrina</strong>,<br />

the partners at Adams & Reese did not<br />

stop there. The law firm set up a charitable,<br />

tax-free disaster-relief fund totaling<br />

$200,000 and partners offered to match<br />

additional funds as needed. Cassou and<br />

Zibilich received the maximum amount<br />

available, $2,500.<br />

In addition to these donations, part-<br />

ADAMS & REESE<br />

KATRINA HIGHLIGHTS<br />

• Set up a $200,000 disaster-relief fund for<br />

<strong>New</strong> <strong>Orleans</strong> employees; partners offered<br />

to match additional funds as needed.<br />

• Two Nashville, Tenn., partners drove to<br />

Baton Rouge with a truck full of housing<br />

supplies.<br />

• Offered relocation assistance to other<br />

branches of the firm.<br />

Source: <strong>City</strong><strong>Business</strong> staff research<br />

From left, Charles Cerise, Adams and Reese <strong>New</strong> <strong>Orleans</strong> office partner in charge, consults with Gwyn Cassou, legal secretary; Teresa Lauga, events<br />

manager; Linda Soileau, human resources director; and Morris Green Sr., facilities manager.


Adams and Reese set up a $200,000 hurricane disaster relief fund to assist employees and the firm’s partners<br />

also promised to match more funds if needed.<br />

ners at the firm’s Nashville, Tenn., and<br />

Baton Rouge offices collected donations<br />

of clothing and home supplies for affected<br />

employees. Two partners in the firm’s<br />

Nashville office drove overnight to Baton<br />

Rouge with a U-Haul truck full of supplies.<br />

Once those items arrived, Adams &<br />

Reese held a “free garage sale” for its <strong>New</strong><br />

<strong>Orleans</strong> employees.<br />

“It had everything you could imagine<br />

you needed in your house,” said Cassou.<br />

Fellow legal assistant Zibilich was moved<br />

to tears at the time and became emotional<br />

even recounting the event. “It was just so<br />

wonderful,” Zibilich said.<br />

A pizza party was held at the Baton<br />

Rouge office to welcome workers back.<br />

Seminars were held for employees on the<br />

most efficient ways to deal with insurance<br />

companies and government organizations<br />

such as the Federal Emergency Management<br />

Agency.<br />

Adams & Reese moved back into its<br />

offices Nov. 5 at One Shell Square in downtown<br />

<strong>New</strong> <strong>Orleans</strong>. Charlie Cerise, partnerin-charge<br />

of the <strong>New</strong> <strong>Orleans</strong> office, estimated<br />

50 to 60 employees helped load files<br />

from the Baton Rouge office back onto<br />

trucks to be taken to <strong>New</strong> <strong>Orleans</strong>. Cerise<br />

states said an experience like <strong>Katrina</strong><br />

“either brings people together or tears them<br />

apart ... It brought us closer together.”<br />

Even before <strong>Katrina</strong>, Adams & Reese<br />

employees said the firm was a popular<br />

place to work.<br />

“The atmosphere is a little looser than<br />

you would think for a law firm. People<br />

know who they’re working with, about<br />

their families, and care about each other,”<br />

Cerise said.<br />

Adams & Reese employees also reach<br />

out to charity in the HUGS program,<br />

which donates times and money to more<br />

than 50 charities in the Greater <strong>New</strong><br />

<strong>Orleans</strong> area.<br />

Zibilich, who has worked as a legal assistant<br />

for 30 years and with Adams & Reese<br />

for seven, says of her current workplace,<br />

“On a scale of 1 to 10, it’s about a 12.”<br />

In 2004, Adams & Reese became the<br />

first Louisiana law firm to be featured in<br />

The American Lawyer’s “AmLaw 200” for<br />

annual revenue. The firm is also a past<br />

winner of “<strong>Business</strong>-Education Partner of<br />

the Year” from the University of <strong>New</strong><br />

<strong>Orleans</strong> <strong>Business</strong> Alliance and WDSU.•<br />

December 19, 2005 9<br />

From left: Mark Surprenant, <strong>New</strong> <strong>Orleans</strong> office senior partner in charge, discusses a case with Stefini Salles,<br />

litigation partner; Deborah Rouen, partner and executive committee member; and Mark Beebe, partner and<br />

litigation practice group leader.


10 2005 Best Places to Work<br />

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3<br />

The Kenner Regional Medical Center operating room staff steps away from the surgical table.<br />

By Tommy Santora, Associate Editor<br />

Kenner Regional<br />

Medical Center<br />

With no running water, air conditioning or<br />

electricity and room temperatures topping<br />

110 degrees in extreme cases, Kenner<br />

Regional Medical Center temporarily<br />

closed and evacuated approximately 1,000<br />

employees, family members, patients and<br />

even pets three days following Hurricane<br />

<strong>Katrina</strong>. Patients were airlifted out of the<br />

hospital or transported by pickup trucks,<br />

SUVs and military vehicles to Tenet<br />

Healthcare hospitals along the Gulf Coast.<br />

The corporation also stepped up behind<br />

the scenes, catering to more than 500 Kenner<br />

employees who were leaving the hospital<br />

after working during the peak of the storm or<br />

were displaced nationwide.<br />

Tenet, which owns and operates 73 acute<br />

care hospitals in 13 states, paid all employees<br />

10 weeks of disaster relief pay, with the first<br />

two checks equaling full salary and the last<br />

three totaling 50 percent of regular pay.<br />

Tenet also established a disaster relief<br />

fund, asking for donations and pledges to<br />

Kenner employees. It raised $1 million. Tenet<br />

matched $2 for every $1,raising the total relief<br />

funds to $3 million. Employees applied for<br />

grants from that fund, ranging from $500 to<br />

See KENNER REGIONAL continued on page 12<br />

December 19, 2005 11<br />

Kenner Regional Medical Center admit representative Kristy Moore, right, assists Becky Richards in the outpatient<br />

diagnostic center.


12 2005 Best Places to Work<br />

KENNER REGIONAL<br />

MEDICAL CENTER<br />

KATRINA HIGHLIGHTS<br />

• $3-million disaster relief fund for all impacted<br />

employees in which Tenet matched $2 for<br />

every $1 raised<br />

• 10 weeks of disaster relief pay; first two<br />

checks consisted of full weekly pay; last three<br />

checks equaled 50 percent of normal pay<br />

• Relocation assistance to other Tenet hospitals<br />

Source: <strong>City</strong><strong>Business</strong> staff research<br />

The Kenner Regional Medical Center Engineering<br />

Department team was critical to running the<br />

hospital during and after Hurricane <strong>Katrina</strong>.<br />

Registered nurse Erica Bellocq and Kenneth Custard, supervisor of endoscopy, treat patient Agnes White.<br />

KENNER REGIONAL from page 11<br />

$3,000, based on need.<br />

“Tenet committed to <strong>New</strong> <strong>Orleans</strong> early.<br />

They were one of the first corporations to<br />

immediately state their intentions of returning<br />

here,” said Jack Khashou, Kenner Regional<br />

Medical Center’s director of business development.<br />

“They wanted to show the city and<br />

its employees they were committed for the<br />

long haul and make it work. It was nice to see<br />

corporate make such an important decision<br />

fast and cater to their employees’ needs.”<br />

Kenner Regional first reopened its emergency<br />

department Sept. 24. Employees who<br />

could not return to work in Kenner were<br />

offered relocation assistance to other Tenet<br />

hospitals. Khashou estimates the hospital has<br />

about 50 percent of its original employees<br />

back with 15 to 20 employees living in the<br />

hospital rooms because they had extensive<br />

damage to their homes.<br />

Vivian Reed, a laboratory phlebotomist at<br />

Kenner Regional, lost her home near the<br />

Industrial Canal and lived in the hospital for<br />

a period of time before moving in with a family<br />

member.<br />

“We had sheets, towels, uniforms, pretty<br />

much everything we needed at our disposal,”<br />

Reed said. “It was like an extended family,<br />

getting to know employees you really weren’t<br />

used to talking at length to, and everybody<br />

was asking each other if they could help each<br />

other out in any kind of way.”<br />

Reed said the hospital staff brought<br />

portable air-conditioning units to each<br />

department and provided food and water<br />

throughout the day for employees.<br />

Debbie LeBlanc, a registered nurse for<br />

eight years at Kenner Regional, said the ability<br />

for the hospital to reopen as fast as they<br />

did “restored some normalcy to our lives.”<br />

LeBlanc said her husband did not receive<br />

continued pay through his job after <strong>Katrina</strong>,<br />

so the nonstop payroll helped the LeBlancs<br />

pay bills.<br />

“I don’t know what we would have done<br />

if it weren’t for that. Most bills were deferred,<br />

but you still have to pay them,” she said.<br />

Debbie Alongia, a registered nurse in the<br />

infection control and employee health department,<br />

worked at the hospital during <strong>Katrina</strong>.<br />

Alongia said the camaraderie among employees<br />

was heightened to a degree she has never<br />

seen in her 20 years at Kenner Regional.<br />

“We worked very hard and were proud of<br />

what we did during the storm,” she said. “We<br />

put our best foot forward. There was not any<br />

job that was too low for any of us to do and we<br />

did whatever was needed to be done to get us<br />

through everything.”<br />

The acts of employer kindness from<br />

<strong>Katrina</strong> were not surprising to many Kenner<br />

Regional employees, who said the hospital<br />

has always been an employee-friendly place<br />

to work because of its small hospital atmosphere<br />

and an administration that is often visible<br />

catering to each department’s needs.<br />

Standard Kenner Regional employee<br />

benefits include Tenet stock at a discounted<br />

price; lump-sum accumulation of sick leave;<br />

vacation days that never expire; full-time<br />

benefits beginning for employees who average<br />

32 hours weekly; a free fitness center; and<br />

a student loan repayment program.<br />

In 2004, Kenner Regional was ranked<br />

No. 2 in patient satisfaction among Tenet<br />

hospitals nationwide.•


CAME SO FAR. GOT A LONG WAY TO GO.<br />

— GUITAR GABRIEL —<br />

This year, our collective spirit has been confronted by a national tragedy. The nation asks how<br />

our wondrous city will respond to the challenge. Here at Apogen Technologies,<br />

we accept the challenge of helping others and building the future.<br />

Still got a long way to go <strong>New</strong> <strong>Orleans</strong>. Together, with our company values<br />

as our foundation — Employee Focus, Customer Focus, Integrity, Teamwork,<br />

and Innovation... we will get there.<br />

AIMING HIGHER<br />

www.apogen.com<br />

Rights to Guitar Gabriel’s lyrics were secured through a donation to the <strong>New</strong> <strong>Orleans</strong> Musicians Fund. For more information, go to www.musicmaker.org


14 2004 Best Places to Work<br />

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4<br />

Registered nurse Christina Rabb looks over a patient’s chart in West Jefferson Medical Center’s stroke unit.<br />

By Fritz Esker, Contributing Writer<br />

West Jefferson<br />

Medical Center<br />

West Jefferson Medical Center has the<br />

distinction of being one the few <strong>New</strong><br />

<strong>Orleans</strong>-area businesses that never closed<br />

during Hurricane <strong>Katrina</strong>.<br />

The hospital paid employees disaster pay<br />

and allowed one paid day off for each 24<br />

hours worked during the storm, while<br />

employees who could not stay were granted<br />

90-day leaves of absence.<br />

The hospital set up a child care center<br />

and pet kennel for up to 60 pets to meet<br />

employee needs during the storm.<br />

Registered Nurse Charline Talamo, who<br />

has worked at West Jeff for more than 30<br />

years, was particularly grateful for this setup.<br />

She had a 7-year-old daughter the hospital<br />

looked after while she performed her duties<br />

during the storm. The facilities helped keep<br />

the children calm and happy during a tense,<br />

difficult time, said Talamo.<br />

“All the little children really didn’t<br />

know what was the end result of <strong>Katrina</strong>,”<br />

Talamo said.<br />

Talamo, whose home in Harvey received<br />

significant wind damage from <strong>Katrina</strong>, was<br />

allowed to stay at the hospital and receive free<br />

meals for two weeks. Then the hospital<br />

lodged her and other West Jeff employees at<br />

a nursing home across the street so they<br />

could walk to work.<br />

Because many West Jeff employees lost a<br />

large amount of possessions during the<br />

storm, the hospital collected donations for<br />

their employees. West Jeff has collected more<br />

than $400,000 and set up a 6,300-squarefoot<br />

employee distribution center where<br />

employees are allowed to shop for free once a<br />

week to pick up essential items.<br />

For someone like Talamo, whose bedrooms<br />

and kitchen were destroyed in the<br />

storm, the service has been invaluable and<br />

has allowed her to obtain important items<br />

such as a microwave, bed sheets and other<br />

household supplies.<br />

“We intend to continue this for several<br />

months because donations keep coming in,”<br />

said Gary Muller, West Jeff president and<br />

CEO. He expects the amount of donations to<br />

top $1 million.<br />

In addition to the employee distribution<br />

center, West Jeff has helped employees apply<br />

for assistance from the Federal Emergency<br />

See WEST JEFF continued on page 16<br />

WEST JEFFERSON<br />

MEDICAL CENTER<br />

KATRINA HIGHLIGHTS<br />

• 24-hour-per-day disaster pay and one paid-day<br />

off for every 24 hours worked to employees who<br />

worked at the hospital through <strong>Katrina</strong>.<br />

• Employee hurricane relief fund topped $400,000.<br />

• Opened 6,300-square-foot hurricane relief store<br />

for employees to obtain home supplies for free.<br />

Source: <strong>City</strong><strong>Business</strong> staff research<br />

December 19, 2005 15<br />

Dr. Richard Paddock, right, discusses the mechanics of West Jefferson Medical Center’s daVinci surgical system,<br />

a surgical robot that assists doctors with 3D surgery images. From left: Dr. Frank DiVincenti, Regina Allen,<br />

certified surgical technician, and Dr. Daryl McKinney.


16 2005 Best Places to Work<br />

West Jefferson Medical Center paid employees who<br />

stayed at the hospital during and after <strong>Katrina</strong> 24hour<br />

a day disaster pay and gave them one paid day<br />

off for every 24-hours worked.<br />

WEST JEFF from page 15<br />

Management Agency and for food stamps.<br />

The hospital also set up an American Red<br />

Cross relief station on its grounds where<br />

employees could apply for Red Cross assistance.<br />

Such stations were very hard to come<br />

by in the <strong>New</strong> <strong>Orleans</strong> area in the initial<br />

weeks after <strong>Katrina</strong>.<br />

Even before <strong>Katrina</strong>, West Jeff did as<br />

much as possible to make its employees’<br />

existences there as pleasant as possible.<br />

“The people here have a very positive<br />

culture and the leadership supports it by<br />

having things that make people want to come<br />

to work,” said Muller.<br />

Every quarter, West Jeff has celebrations<br />

in its cafeteria with free music, food and a different<br />

theme. Parties also are held to celebrate<br />

employees’ birthdays.<br />

West Jeff values the input of its employees.<br />

Every week, five different hospital executives<br />

go to a different department to give<br />

employees a hospital status report and solicit<br />

the department’s opinion on various matters<br />

regarding the hospital.<br />

“Communication is the key to employee<br />

satisfaction,” Muller said. “Employees have<br />

an opportunity to express themselves.”<br />

West Jeff has an employee suggestion hotline<br />

where workers can call and voice concerns,<br />

suggestions, and opinions regarding<br />

the hospital.<br />

Perhaps the greatest testament to the positive<br />

atmosphere of West Jeff is Talamo, who<br />

has stayed with the hospital for over 30<br />

years. When asked why it is such a good<br />

place to work, she said, “It’s like a family.”•


5 Zehnder<br />

Communications<br />

By Jaime Guillet, Contributing Writer<br />

When Hurricane <strong>Katrina</strong> battered <strong>New</strong><br />

<strong>Orleans</strong>, Jeff Zehnder, president of 10year-old<br />

Zehnder Communications, was<br />

plagued by one concern: Were his employees<br />

and their families safe?<br />

“Finding everybody after the storm was a<br />

big problem,” said Zehnder. “We were trying<br />

to find everyone and make sure they and<br />

their families were safe. Secondly, we wanted<br />

to get the business up and running so they<br />

would have a job to come back to.”<br />

Zehnder staff members say they recognized<br />

the firm’s concerns and efforts in the<br />

storm’s aftermath to be copiously aligned<br />

with the Zehnder philosophy.<br />

“It’s one thing to communicate next steps<br />

and a plan to your staff,” said Amy Mahfouz,<br />

public relations director at Zehnder. “It’s yet<br />

another to communicate that plan with compassion<br />

and true understanding.”<br />

Shea Duet, art director and information<br />

technology manager, helped return Zehnder<br />

to its feet in Baton Rouge weeks following<br />

the storm.<br />

“With the storm and everything that was<br />

happening, Jeff was honest and continually<br />

sent daily updates about the status of the<br />

agency, employment and where we would be<br />

See ZEHNDER continued on page 18<br />

December 19, 2005 17<br />

Zehnder employees Mike Rainey, standing, and<br />

William Gilbert work on a project for a client.<br />

Jeff Zehnder, president and CEO of Zehnder Communications, left, and Mike Rainey helped establish temporary<br />

office space for the company in Baton Rouge weeks following <strong>Katrina</strong>.


18 2005 Best Places to Work<br />

Zehnder Communications employees take a break from work and play the Ms. Pac Man/Galaga video game machine. From left: Melissa Izor, Joann Habisreitinger, Marica<br />

Mackenroth and Amy Mahfouz.<br />

ZEHNDER from page 16<br />

setting up our offices,” said Duet.<br />

Zehnder paid each employee $1,000<br />

regardless of their situation. He said he<br />

intended to secure his employees’ jobs<br />

through the “worst-case scenario.”<br />

After the storm, Zehnder staffers were<br />

spread in various cities across the country.<br />

This enabled satellite offices to spring up in<br />

Nashville and Baton Rouge, with a potential<br />

office in Dallas. Zehnder said he considers<br />

the expansion to be the silver lining of<br />

<strong>Katrina</strong> and will give his company the chance<br />

to diversify geographically.<br />

The experience solidified Mahfouz’s<br />

motivation for being part of the Zehnder staff.<br />

“The agency’s philosophy has never been<br />

more true for me than during those initial<br />

weeks: ‘Make a Difference, Do Great Work,<br />

Earn a Profit, Have Fun’,” said Mahfouz.<br />

“Jeff committed to this philosophy with<br />

regard to his team, after <strong>Katrina</strong>, more than<br />

he has ever committed to it in the years since<br />

he started the agency.”<br />

Zehnder said his workplace-philosophy<br />

was shaped from reviewing previous<br />

employers and scrutinizing principles he<br />

ZEHNDER<br />

COMMUNICATIONS<br />

KATRINA HIGHLIGHTS<br />

• Every employee received $1,000, regardless<br />

of situation<br />

• Continued payroll through two periods<br />

• Open-door policy for employees to return<br />

Source: <strong>City</strong><strong>Business</strong> staff research<br />

Zehnder employee Larry Hamburger talks to a Zehnder<br />

client.<br />

liked, disliked and policies that resulted in<br />

production.<br />

Internal Zehnder luxuries include a Ms.<br />

Pac-Man/Galaga video game machine available<br />

for play in the middle of the office,<br />

improptu hackey-sack matches among staff,<br />

quarterly retreats and, at one time, a citywide<br />

scavenger hunt in limousines.<br />

“My philosophy on running a company is<br />

to create a place where people enjoy coming<br />

to, but still creates the opportunity for a very<br />

productive environment,” said Zehnder. “To<br />

be the best, I hire the smartest and best people<br />

and then get out of the way.”•


December 19, 2005 19<br />

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20 2005 Best Places to Work<br />

6<br />

East Jefferson<br />

General Hospital<br />

By Tommy Santora, Associate Editor<br />

Cheryl Carter, director of East Jefferson General Hospital’s<br />

emergency room, summed up working and living at the hospital<br />

for a week during and after Hurricane <strong>Katrina</strong>.<br />

“It makes you realize how bad you miss clean underwear,”<br />

she said.<br />

“But in all seriousness, it changed the dynamics of how people<br />

worked together and brought people closer, just doing the small<br />

things to get through everything,” said Carter.<br />

Carter was one of about 800 employees who stayed and<br />

worked at East Jefferson during the brunt of the storm, and hos-<br />

Dr. Dan Fertel, radiologist, discusses a mammogram with employees Caprice Gioia, left, and Darlene Landry.<br />

EAST JEFERSON<br />

GENERAL HOSPITAL<br />

KATRINA HIGHLIGHTS<br />

• 24-hour per day disaster relief pay to<br />

employees who worked at hospital during<br />

and immediately after <strong>Katrina</strong>.<br />

• $200,000-hurricane relief fund available for<br />

greatly impacted employees.<br />

• 72 FEMA trailers; 70 rooms at downtown<br />

Sheraton; rooms at Inn on Bourbon and a<br />

furnished double-wide trailer available for<br />

employees on hospital property.<br />

Source: <strong>City</strong><strong>Business</strong> staff research


pital administration returned the favor for their hard<br />

work and dedication.<br />

Employees who worked at the hospital received<br />

24-hour per day disaster pay, and East Jefferson’s<br />

humanitarian relief fund raised $200,000 to benefit<br />

severely impacted employees.<br />

The hospital also housed employees’ families,<br />

children and pets. Housing came in the form of 72<br />

Federal Emergency Management Agency trailers, 70<br />

hotel rooms at the downtown Sheraton, rooms at the<br />

Inn on Bourbon, a furnished double-wide trailer on<br />

hospital property and resources available to expedite<br />

the FEMA trailer process for private property.<br />

East Jefferson General Hospital raised $200,000 through its humanitarian fund for employees severely impacted by the storm.<br />

December 19, 2005 21<br />

East Jefferson General Hospital president and CEO Dr. Mark Peters<br />

estimated about 800 hospital staff worked during and immediately<br />

after Hurricane <strong>Katrina</strong>.<br />

“It was all well deserved with the effort put forth<br />

by our team members,” said East Jefferson CEO and<br />

President Dr. Mark Peters. “It’s not a fair request to<br />

ask these people to work and not take care of their<br />

personal needs and families at the same time.”<br />

Carter had severe damage to two homes from<br />

<strong>Katrina</strong> and stayed at the hospital for a period of time<br />

before living with a co-worker and then renting an<br />

apartment from another co-worker.<br />

She said East Jefferson performed numerous tasks<br />

in the aftermath of the storm to accommodate<br />

employees. Boxes of housing supplies were available<br />

to employees, and food was always present, coming<br />

from places like Jason’s Deli and Domino’s.<br />

“We’re always pleased when they go a step farther,<br />

but it’s what their philosophy is all about for their<br />

employees,” Carter said. “We would have been more<br />

surprised if they didn’t step up. It’s the reputation of<br />

East Jefferson.”<br />

Monica Campbell, unit secretary in the emergency<br />

room, said routine morning announcements from<br />

hospital administration was one of the more comforting<br />

tasks they did.<br />

“We got up and looked forward to them because<br />

communication was so tough through everything;<br />

nobody knew what was going on,” Campbell said.<br />

East Jefferson employees said they were not surprised<br />

by the hospital’s generous responses through<br />

<strong>Katrina</strong>. Several programs were already in place to<br />

recognize employee performance like team member<br />

and volunteer of the month and physician or leader of<br />

the quarter.<br />

The hospital also puts on wellness challenges that<br />

can reward employees up to $100 to main exercise<br />

activity and remain in good health.<br />

“People should feel good about what they’re doing<br />

in every aspect of working here,” Peters said. “Our<br />

commitment is to the best quality care and patient<br />

safety; our team members see that as our number-one<br />

priority and they like being in that kind of professional<br />

and caring environment.”•


7By Tommy Santora, Associate Editor<br />

Albert-Garaudy<br />

and Associates<br />

22 2005 Best Places to Work<br />

Glenn Garaudy made the task of relocating<br />

100 Metairie employees to Houston during<br />

Hurricane <strong>Katrina</strong> sound simple.<br />

Albert-Garaudy and Associates, a multi-disciplined<br />

consulting engineering company serving<br />

the petroleum, chemical and refining industries,<br />

has offices in Metairie and Houston. So when<br />

<strong>Katrina</strong> struck, Garaudy and his partner, Garth<br />

Albert, contacted their Metairie employees and<br />

asked them to reconvene in Houston, where the<br />

company already had a working branch office.<br />

“Once we got to Houston, we looked at each<br />

individual case to see what we could do for our<br />

employees,” Garaudy said.<br />

Garaudy said the company immediately<br />

rented a block of apartments for its staff, for<br />

about $300,000 and set up a new floor of office<br />

space in the Houston building to accommodate<br />

From left: David Garaudy, electrical and instrumentation specialist, consults with Bradley Bruff, mechanical engineering manager and Jim<br />

Myers, project manager.


From left: Walter Stenhouse and Joseph Klimas, mechanical engineers,<br />

look over plans with Neal Christoph, project manager, and AGA client<br />

Wayne Lolan, engineering manager for Louisiana Offshore Oil Port.<br />

ALBERT-GARAUDY<br />

AND ASSOCIATES<br />

KATRINA HIGHLIGHTS<br />

• Continued payroll<br />

• Relocation of 100 Metairie employees to its<br />

Houston office; rented a block of apartments<br />

in Houston at an approximate cost of<br />

$300,000<br />

• Houston employees collected pots, pans,<br />

clothing and other housing supplies to<br />

donate to Metairie staff<br />

Source: <strong>City</strong><strong>Business</strong> staff research<br />

the Metairie staff. Houston employees collected clothes, pots,<br />

pans and other housing supplies to donate to incoming<br />

Metairie employees. Garaudy and Albert returned with their<br />

Houston IT staff to Metairie, escorted by Causeway Police,<br />

to retrieve company servers. They brought the servers to<br />

Houston, reinstalled the company data and got everything<br />

back up and running in a week’s time.<br />

Garaudy said employee payroll continued uninterrupted.<br />

Some employees were given raises to equate to what employees<br />

in Houston regularly received.<br />

“We had some emotional ups and downs but people were just<br />

thrilled they had a job to fall back on,” he said. “They were safe<br />

and they were healthy.Management always associates its own personal<br />

lives with our employees. We say, ‘What would I want done<br />

to us? How would we want a business to react to us?’”<br />

Through the relocation process, AGA lost one Metairie<br />

employee from the original staff.<br />

AGA reopened its Metairie office in October. Garaudy estimates<br />

about 50 employees have moved back. Plans are in place<br />

to move the other 50 back as projects dictate. Apartments in<br />

Houston still are on monthly leases, and Garaudy estimates by<br />

the time all Metairie employees return, expenses for AGA will<br />

come close to $500,000.<br />

“It’s worth it to take care of our employees,” Garaudy said.<br />

The option of keeping AGA in Houston was never entertained,<br />

said Garaudy.<br />

“It’s an emotional thing. My partner and I were both born<br />

and raised here and have deep roots here,” he said. “And more<br />

importantly, clients in Houston and even in <strong>New</strong> <strong>Orleans</strong> are<br />

always complimentary of the quality of work that comes out of<br />

this Metairie office. It was important to us to keep this office and<br />

the employees here.”<br />

Garaudy said AGA performs routine employee surveys<br />

to gauge what’s important to the staff. Their No. 1 response<br />

was personal relationships with management, followed by<br />

qualifications of staff and experience and qualifications of<br />

management staff.<br />

“They value that we’re always communicating with them<br />

and we have management who they can learn from and keep<br />

them challenged in their work,” he said.<br />

Garaudy said AGA offers continued training for employees,<br />

3-D design technology programs and memberships in professional<br />

trade organizations to keep employees afloat on the latest<br />

industry trends and developments.<br />

AGA was listed in the Top 10 of the ZweigWhite Hot Firm<br />

list and among the top 100 engineering firms in the nation by<br />

Consulting-Specifying Engineer, an industry journal.• The Albert-Garaudy and Associates Structural Engineering Department has returned to the Metairie office on Causeway Boulevard.<br />

December 19, 2005 23


24 2005 Best Places to Work<br />

8<br />

Ralph Brennan<br />

Restaurant Group<br />

By Fritz Esker, Contributing Writer<br />

The Ralph Brennan Restaurant Group, long an<br />

important fixture of <strong>New</strong> <strong>Orleans</strong> dining, remains<br />

a vital part of that scene even after <strong>Katrina</strong>.<br />

The first state-sanctioned health permit issued<br />

after the storm to a <strong>New</strong> <strong>Orleans</strong> restaurant was<br />

issued to the Red Fish Grill, which makes up the<br />

Ralph Brennan Restaurant Group, along with Bacco<br />

and Ralph’s on the Park<br />

The Red Fish Grill reopened Sept. 30 on<br />

Bourbon Street. Bacco reopened Oct.1 and Ralph’s<br />

on the Park reopened Nov. 9 on <strong>City</strong> Park Avenue in<br />

a section of town that received considerable damage<br />

from the storm.<br />

According to Charlee Williamson, executive vice<br />

president of the Ralph Brennan Restaurant Group,<br />

her company viewed these openings as a first crucial<br />

step to rebuilding <strong>New</strong> <strong>Orleans</strong>.<br />

“It put people back to work and began to restore<br />

some semblance of normalcy to the French Quarter,”<br />

The Red Fish Grill reopened Sept. 30 at its Bourbon Street location. Owner Ralph Brennan sits in the forefront.<br />

Bacco executive chef Chris Montero cooks up chicken rigatoni.<br />

she said. “While many businesses were forced to<br />

make cutbacks in their work force, we’re very proud<br />

that we didn’t lay anybody off because of the storm.”<br />

The Brennan Group tried to make the chaos of<br />

<strong>post</strong>-<strong>Katrina</strong> life as easy as possible on its employees.<br />

Brennan restaurants management teams were paid<br />

throughout the evacuation period and hourly<br />

employees received a stipend.<br />

Employees of Brennan’s The Jazz Kitchen at<br />

Disneyland in Anaheim, Calif., helped establish a nonprofit<br />

called California Cares,which will bestow grants<br />

to affected Brennan’s employees and their families.<br />

In addition to these perks, Brennan’s employees<br />

were granted a leave of absence until Jan. 31, 2006,<br />

with a benefits schedule and tenure uninterrupted.<br />

Roy Barre, general manager of Bacco and a resident<br />

of eastern <strong>New</strong> <strong>Orleans</strong>, had 10 feet of water in<br />

his home and “lost everything.” After the storm,<br />

Barre and other Brennan’s general managers were<br />

sent cell phones with out-of-state area codes, which<br />

were vital in establishing communication.<br />

Once Barre returned to <strong>New</strong> <strong>Orleans</strong>, Brennan<br />

arranged for him and several other employees to<br />

receive lodging at the W Hotel in the French Quarter.<br />

An employee chat room also was set up on the<br />

Internet for employees to check in and inform each<br />

other of their whereabouts. Regarding the Brennan<br />

Group’s treatment of its employees after the storm,


RALPH BRENNAN<br />

RESTAURANT GROUP<br />

KATRINA HIGHLIGHTS<br />

• Continued payroll; hourly employees<br />

received stipends<br />

• Brennan’s California restaurant, Jazz<br />

Kitchen, established “California Cares,”<br />

which bestowed grants to <strong>New</strong> <strong>Orleans</strong><br />

employees and families<br />

• Paid for employees to stay at the W hotel<br />

Source: <strong>City</strong><strong>Business</strong> staff research<br />

Williamson said, “On Aug. 29, 2006, we want to look back and be<br />

proud of the way we treated our people and learn from the experience<br />

so we can be even better prepared next time.”<br />

Aside from its willingness to accommodate its employees and<br />

put them back to work after <strong>Katrina</strong>, the Ralph Brennan Group<br />

provides several benefits to its workers, including<br />

development/management classes, a 401k plan, health club memberships,<br />

two annual parties and free meals during shifts.<br />

The meals before the start of the shift are called “family meals,”<br />

where the restaurant’s employees gather and dine together before<br />

the day or evening shift.<br />

Brennan’s also provides opportunities for growth, as two of<br />

its general managers started as bartenders and another started as<br />

a food runner.<br />

What is most important to the Ralph Brennan Restaurant<br />

Group is the way it treats its employees.<br />

“The way they take care of their employees is what makes<br />

them want to come back,” Barre said.•<br />

Left: Bacco bartender Shane Dudley mixes a martini.<br />

Below: Bacco waitress Holly Reaux serves from left, Julie<br />

Jacob, Sharon Salisbury and Julie Blais.<br />

“Is Kenner Regional Medical Center among<br />

<strong>New</strong> <strong>Orleans</strong>' Best Places to Work?"<br />

YES<br />

December 19, 2005 25<br />

Kenner Regional Medical Center, part of NOLA Health Network, has been named by <strong>New</strong> <strong>Orleans</strong> <strong>City</strong><strong>Business</strong> as one of the city’s Best Places<br />

to Work. We are proud of this latest accolade. For years, we’ve been renowned as a place where not only our patients are satisfied, but our<br />

employees, as well. We provide every employee with the resources and freedom to pursue their career to its fullest.<br />

We currently have the following positions open for Nursing & Allied Health Professionals:<br />

• RN/ICU: 12 hr night<br />

• RN/ER: 10a-10p<br />

• RN/MED SURG: 12 hr day or night<br />

• CNA: 12 hr day or night<br />

To apply, please visit: www.kennerregional.com or call (504) 464-8012.<br />

EOE<br />

• Physical Therapist (inpatient): FT<br />

• Housekeeper: day or evening<br />

• Floor Tech: day<br />

Part of NOLA Regional Health Network<br />

We Hear You.


26 2005 Best Places to Work<br />

9Omni<br />

Bank<br />

By Patrick Strange, Contributing Writer<br />

When Rose Ellison left her home in eastern <strong>New</strong><br />

<strong>Orleans</strong> in anticipation of Hurricane <strong>Katrina</strong>, she<br />

thought she packed more than enough provisions for<br />

what she believed to be a brief evacuation.<br />

Little did the six-year Omni Bank employee know just<br />

how much she would need in the coming weeks or just<br />

how swiftly her employer would rush to her aid.<br />

Evacuating to Baton Rouge and unable to return<br />

home, Ellison, who works as a bookkeeping manager<br />

for Omni, suddenly was without housing, clothing and<br />

necessities such as cookware and medication. However,<br />

Omni Bank located her and other displaced employees<br />

to address their immediate needs.<br />

“Omni found an apartment my husband and me in<br />

Baton Rouge,” said Ellison. “They told me if I needed<br />

anything just to let them know and they would provide<br />

it for me.”<br />

After finding apartments and hotel rooms for approximately<br />

120 employees who needed housing, Omni<br />

Bank then set out to clothe those who basically had nothing<br />

more than the shirts on their backs. With companywide<br />

cooperation, the bank staged a clothing drive in<br />

The Omni Bank Metairie branch reopened <strong>post</strong>-Hurricane <strong>Katrina</strong> in a trailer stationed on the Ridgelake property.<br />

Omni Bank Metairie branch teller Madelyn<br />

Wainwright counts cash for a customer.


which employees and their families donated<br />

everything from socks to bed sheets.<br />

“People brought all types of things — bedding,<br />

clothing, housing supplies — and the<br />

employees who did not have anything got the<br />

first preference of whatever they needed or<br />

wanted,” Ellison said. “I was able to get a lot of<br />

things that I did not have, like linens, spreads<br />

and not to mention clothing. I truly have to say<br />

that I am very thankful to everyone at Omni.”<br />

Roberta Fink, a mortgage loan representative<br />

who has worked at the bank for 17<br />

years, also experienced major losses as a<br />

result of <strong>Katrina</strong>. While her home in<br />

Lakeview sustained severe flooding and<br />

many of her personal effects were destroyed,<br />

Fink is grateful for the stability Omni Bank<br />

provided her and her family.<br />

OMNI BANK<br />

KATRINA HIGHLIGHTS<br />

• Kept payroll in place for two periods.<br />

• Bonus checks to employees who returned to<br />

work.<br />

• Hotels and apartments were found for 120<br />

employees; 11 trailers were set up in<br />

Omni’s Kenner branch parking lot, known<br />

as “Omniville.”<br />

Source: <strong>City</strong><strong>Business</strong> staff research<br />

Omni kept payroll in place for two periods<br />

and gave bonus checks — ranging from<br />

$750 to $2,000 to employees who returned<br />

to work. The American Community<br />

Bankers Association also donated $10,000<br />

to Omni employees who lost their homes.<br />

“Omni Bank has been the one constant<br />

thing during the hurricane,” Fink said.<br />

“They have been wonderful. They have<br />

been the one thing that has been somewhat<br />

certain for me.”<br />

Like Ellison, Fink received needed materials<br />

from fellow employees and Omni even<br />

helped her locate a room at Hotel Le Cirque<br />

once she returned to <strong>New</strong> <strong>Orleans</strong>.<br />

For Kenner employees, Omni set up 11<br />

trailers in back of the bank’s property in the<br />

parking lot, labeling the site as “Omniville.”<br />

Fink and her family plan to move from their<br />

hotel room into one of the trailers in the<br />

coming weeks.<br />

“We try to treat each and every employee<br />

as we would like to be treated,” said Omni<br />

Bank President and CEO Jim Hudson. “We<br />

thought it was important to get our employees<br />

back to work and try to take any burden<br />

off of them.”<br />

The importance of returning to work is<br />

also a consistent theme for many Omni<br />

employees. Ellison and Fink were able to<br />

resume their work duties only weeks following<br />

<strong>Katrina</strong> and both feel comfort in knowing<br />

that Omni was there when they needed<br />

it the most.<br />

“I don’t think anyone here ever worried<br />

about their job,” Fink said. “I was working<br />

in LaPlace about two weeks after the storm<br />

... and it was good to get something back to<br />

normal.”<br />

Post-hurricane incentives, staff relocation<br />

and the sheer goodwill of its employees have<br />

paid great returns for Omni Bank. It is<br />

December 19, 2005 27<br />

Omni Bank acquired 11 Federal Emergency Management Agency trailers to set up for employees at the Kenner<br />

branch on West Esplanade Avenue. From left: Brandy Moss, teller, and Roberta Fink, mortgage loan representative.<br />

already operating 11 of its 13 original locations<br />

and has started construction on a new<br />

branch in the French Quarter. The bank has<br />

rehired 17 of the 20 employees lost during<br />

<strong>Katrina</strong>.<br />

“Our existence depends on having highquality<br />

people,” Hudson said. “When we<br />

hire, we really do hire for life.”•


28 2005 Best Places to Work<br />

OMNI BANK<br />

A trusted tradition in Louisiana banking.<br />

Thanks to the team<br />

that keeps us on the ball &<br />

makes OMNI BANK one of<br />

the top 20 places to work.<br />

Jim Hudson<br />

Kerry Grieff•Susan Sandusky•Maritza Bartholomew<br />

Roberta Fink•Debbie Landry•Charlotte Vigier•Michelle Hudson<br />

Annette Glahn•Fred Lay•Ivette Gauthreaux•Jayne Ainsworth•Jennifer Creger<br />

Angie Naquin•Brenda Lemoine•Sharol David•Anne Shaffer•Ken Levine•Gasper Morici<br />

Deb Ream•Pauline Richard•Colleen Muhoberac•Andy Ankesheiln•Eve Gremillion•Sidney Payne<br />

Valerie Lobue•Brice Howard•Kellee Pomet•Annette Bishop-Brown•Joe Cassesi•Joyce Sambola<br />

Pat Starnes•Summer Woodburn•George Dupuy•Erin Robert•Phil Callahan•Dolly Punch•Judy Howle<br />

Alix McCabe•Rae Ponze•Frank Martinez•Suzette Michelet•Mae Donovan•Stephanie Schwab•Rosetta Dufrene<br />

Rose Ellison•Elizabeth Stevens•Todd Murphy•Margaret Lawson•Danielle Martin•Sara Bugbee•Cheryl Barranco<br />

Keith Merritt•Charlene Bruce•Michelle Akin•Terry Guillot•Deidre Bates•Yvonne Billiot•Donna Payadue•Helen Trahan<br />

Kevin De La Hunt•Mark Maheu•Mark Graziani•Dana Gaulden•Jeannie Rotolo•Billy Stevens•Lori Kurtz•David Pritchett<br />

Cherie Oestriecher•Rhett Gonzales•Melissa Pepperman•Frank Monzon•Patrick Ainsworth•Stephen Winstine•Brian Behlar<br />

Mike Lopez•Renee Hogh•Gary Guidry•Annette Gray•Danielle Hullfish•Stephanie O'Brien•Kim Fehrenbach•Tom Tappan<br />

Wanda Luccioni•Cruz Lizarraga•Robert Griffin•Wayne Theall•Rick Sanchez•Lynn Hoak•Kianta Ceasar•Beth Arnold<br />

Charlene Lemon•Virginia Boudreaux•Liza Berkley•Michelle Slayton•Jack Finn•Elmire Lascala•Erin Ducote•Natasha Adams<br />

LaToya Charles•Lisa Troulliet•Desiree Baird•Meri White•Stacy Linden•Jennifer Otolara•Michael LaRocca•Larry Boudreaux<br />

Pablo Rener•Sue Berlier•Tom Smith•Nicholas Cavalier•Carla Ringuette•Brigitte Riche•Angela Bua•Natalie Guthrie•Patricia Templet<br />

Diane Wahl•Vicky Tamplain•Gelisha Powell•Renee Michael•Bob Stone•Cynthia Hall•John Ammerman•Amelie Landry<br />

Joshua Whitener•Sarah Castillo•Linda Miller•Shawn Hubert•Tiffany Chabert•Barbara Ducorte•Aleana Roussell•Crystal Castro<br />

Nohelia De Laneuville•Sharon Blache•Rhonda Wolkart•Gayle Farrens•Christi Gabriel•Adam Haines•Elizabeth Alfortish<br />

Angie Calamari•Yolanda White•April York•Jason Sentilles•Sonja Page•Madelyn Wainwright•Gary Doss•Rebeca Juarez<br />

Elise Kiser•Renee King•Billy Schmidt•Bradley Jongbloed•Maurer van Voorthuysen•Stacey Perret•Melissa Klibert<br />

Veronica Paz•Amy Carrington•Denise Reed•Amy Little•Cathie Britt-Whitney•Stephanie O'Callaghan•Mary Catania<br />

Lynn Martin•Robert Lott•Louis Freshley•Rebecca Prine•Raquel Juarez•Nancy Rowland•Kyla Sholar<br />

Brittany Blauvelt•Joan Granata•Laura Marshall•Allen David•Rhonda McManus•Kimberly Woodburn<br />

Patricia Hill•Tricia Smith•Jason Dussel•Amy Stevens•Jennifer Simon•Hope Bell•Julie Maratea<br />

Erica Land•Brian Arceneaux•Patty Waddel•Jan Sanders•Mike Chessher•Stacey Furr<br />

Tanya Paloade •Jolie Sekinger•Erica Story•Dianne Berger•Alicia Plaideau•Erin Jeanes<br />

Michelle Champagne•Rhonda Boudreaux•Renee Roussell•Shonte James<br />

Cathy Denson•Carolyn Metzger•Marlene Rolfsen•Emma Romero<br />

Angie Cooper•Stephanie Frisella•Jennifer Williams<br />

Grace Rogers<br />

(504) 833-2900 www.omnibk.com<br />

<strong>New</strong> <strong>Orleans</strong> • Metairie • Kenner • Elmwood • Harvey<br />

Gretna • LaPlace • Mandeville<br />

Member FDIC


OCHSNER EMPLOYEES,<br />

HERE’S TO YOU!<br />

Ochsner has been named one of <strong>New</strong> <strong>Orleans</strong>’ top employers by <strong>City</strong><strong>Business</strong><br />

for 2005. Congratulations to each and every one of you!<br />

Throughout this extraordinary year—both before and after Hurricane <strong>Katrina</strong>—you<br />

have shown uncommon commitment, courage and character in delivering on our<br />

mission of putting patients first everyday. It has only been with your help that Ochsner<br />

has been able to continue to care for the <strong>New</strong> <strong>Orleans</strong>, North Shore and Baton Rouge<br />

communities without interruption. What better testament to all you have done than<br />

the recognition that together we have made Ochsner one of the top places to work in<br />

<strong>New</strong> <strong>Orleans</strong>?<br />

As we continue to face the challenges of rebuilding the <strong>New</strong> <strong>Orleans</strong> region, we are<br />

steadfast in our dedication to you—our employees—who make it possible for Ochsner<br />

to be a vital part of the <strong>New</strong> <strong>Orleans</strong> and Louisiana healthcare community.<br />

With enormous thanks,<br />

Patrick J. Quinlan, MD Warner L. Thomas<br />

Chief Executive Officer President and COO<br />

www.ochsner.org<br />

December 19, 2005 29


30 2005 Best Places to Work<br />

10<br />

By Jaime Guillet, Contributing Writer<br />

Deveney<br />

Communications<br />

John Deveney, owner of Deveney Communications,<br />

acknowledges his firm’s atypical “utopian ideals” probably<br />

would not succeed in a larger organization.<br />

“My goal was to create a company that people would want<br />

to work at for the rest of their life,” said Deveney, of his fiveperson<br />

public relations firm. “Our type of human-resource<br />

policies wouldn’t work if we had 150 employees.”<br />

Deveney’s boutique public relations firm has been guided<br />

by uncommon ideals such as unlimited sick days, no hierarchy<br />

or titles, a percent-of-profit employee bonus system and a<br />

cubicle-free environment. Deveney also provides an annual<br />

planning retreat, an excursion to a vacation-like destination in<br />

which the staff discusses successes for that year, goals for the<br />

coming term and additions to policy that make Deveney an<br />

enjoyable place to work overall.<br />

“The more that business can support life, rather than vice<br />

versa — that’s the best place to work,” said Deveney.<br />

Following Hurricane <strong>Katrina</strong>, Deveney executed its strategic<br />

plan and emergency protocol, which allowed the firm to never<br />

Deveney Communications employee Kara Kortman said the team was able to work remotely through their laptops after Hurricane <strong>Katrina</strong>.<br />

The Deveney Communications staff consists of bottom,<br />

from left: Lindsay Glatz and Kara Kortman.<br />

Top: owner John Deveney, Chris Costello and Jeffrey Ory.<br />

DEVENEY COMMUNICATIONS<br />

KATRINA HIGHLIGHTS<br />

• Daily conference calls among staff members,<br />

who used wireless-access computers and<br />

never missed a day of work<br />

• Set up first media center downtown, dining<br />

on meals-ready-to-eat, bathing with baby<br />

wipes and working 12 hours a day, seven<br />

days a week<br />

• Continued payroll<br />

Source: <strong>City</strong><strong>Business</strong> staff research


miss a day of work and its clients to never miss<br />

a day of communication support, despite<br />

staffers being scattered around the country.<br />

Deveney said his priority was to “protect<br />

each team member’s safety and financial stability.”<br />

Payroll was uninterrupted and “a mobile<br />

work environment” with team members hav-<br />

Owner John Deveney, left, and Jeffrey Ory look over client information.<br />

ing wireless Internet access and conducting<br />

daily conference calls was enacted.<br />

“It is amazing that despite the disaster our<br />

work was never interrupted,” said Lindsay<br />

Glatz, a one-year Deveney staffer. “While we<br />

all evacuated to different locations across the<br />

United States, we were all in constant com-<br />

2005<br />

women<br />

year<br />

of<br />

the<br />

Awards Luncheon<br />

Friday, January 13th | The Sheraton Hotel | NOON<br />

It has been a tough year. Now, more than ever, is the time<br />

to honor those women in our community that have<br />

always strived to make this a better city.<br />

For more information on advertising or ticket, please call<br />

Ann Bower Herren at 504-293-9296 or email her at ann.herren@nopg.com<br />

A portion of our net proceeds will benefit the first<br />

annual UNO scholarship<br />

and endowment fund, created to help the<br />

next generation of women in business.<br />

Sponsored by:<br />

����<br />

munication with each other reaching out to<br />

our local clients and continuing work for<br />

clients (while we) were outside of Louisiana.”<br />

Deveney returned to <strong>New</strong> <strong>Orleans</strong> Sept. 18<br />

and established the first media center in downtown<br />

<strong>New</strong> <strong>Orleans</strong>.The team was bathing with<br />

baby wipes, dining on meals-ready-to-eat and<br />

working 12 hours a day, seven days a week.<br />

Deveney assisted the <strong>New</strong> <strong>Orleans</strong><br />

Metropolitan Convention and Visitors<br />

Bureau in its work with more than 2,000<br />

media outlets in <strong>New</strong> <strong>Orleans</strong>.<br />

“We worked daily with major media out-<br />

December 19, 2005 31<br />

The Deveney Communications team meets with representatives from the <strong>New</strong> <strong>Orleans</strong> Metropolitan Convention<br />

and Visitors Bureau.<br />

lets like CNN, NPR, The Wall Street Journal,<br />

<strong>New</strong> York Post, and countless others to provide<br />

essential support for the city,” Glatz said.<br />

“We served as ambassadors for the city.”<br />

Deveney said his practice of treating his<br />

employees like he treats his clients keeps the<br />

firm happy and productive, which helps<br />

clients and the city of <strong>New</strong> <strong>Orleans</strong> flourish.<br />

“Everyone on our team works extremely<br />

hard to go the extra mile for clients,” Glatz<br />

said. “(We) have a lot of fun while we work.<br />

Starting my career at Deveney was one of the<br />

best decisions I ever made.”•<br />

We work together.<br />

We play together.<br />

When challenges arise,<br />

we pull together.<br />

No matter what,<br />

we’re in it together.<br />

We are proud of our DKS<br />

family and extremely<br />

pleased to be voted one of<br />

the Best Places to Work<br />

2005.<br />

Deutsch, Kerrigan & Stiles, L.L.P.<br />

755 Magazine Street<br />

<strong>New</strong> <strong>Orleans</strong>, LA 70130<br />

504-581-5141<br />

www.dkslaw.com


32 2005 Best Places to Work<br />

11<br />

Deutsch, Kerrigan<br />

& Stiles<br />

THOMAS SANDERS, an administrative<br />

assistant with the <strong>New</strong> <strong>Orleans</strong> law<br />

firm Deutsch, Kerrigan & Stiles, was getting<br />

too comfortable in his rented<br />

Lafayette house.<br />

“It was spacious; we had five bedrooms and only three of<br />

us living there. I really got comfortable there to tell you the<br />

truth and miss the accommodations.”<br />

But Sanders said he is happy to be home.<br />

Following Hurricane <strong>Katrina</strong>, Deutsch, Kerrigan &<br />

Stiles maintained payroll for its employees. The firm<br />

established temporary offices in Baton Rouge, Monroe,<br />

Houston and Hattiesburg, Miss., and a makeshift headquarters<br />

in Lafayette.<br />

The firm purchased and rented several homes in<br />

Lafayette to house evacuated employees and set up offices in<br />

cities where other employees had evacuated.<br />

Monica Kindscher, a legal secretary for 23 years with the<br />

firm, evacuated with her family to Houston. She rode a bus<br />

an hour and a half each way, five days a week to be the legal<br />

secretary for 10 <strong>New</strong> <strong>Orleans</strong> attorneys at Beirne Manard &<br />

Parsons, a firm from which Deutsch, Kerrigan & Stiles was<br />

renting office space.<br />

Deutsch, Kerrigan & Stiles officially reopened its downtown<br />

<strong>New</strong> <strong>Orleans</strong> office just one month after <strong>Katrina</strong>.<br />

Don Champagne, the firm’s director of administration,<br />

said the first thing they did upon their return was buy<br />

employees lunch and hang out for two hours to catch up on<br />

everything.<br />

“We’re all close here and it was so important for everybody<br />

to take time out of work and reunite,” Champagne said.<br />

Deutsch, Kerrigan & Stiles employees are volunteering<br />

their time on the weekends to clean out, gut and renovate<br />

other employees’ homes severely impacted by <strong>Katrina</strong>. The<br />

firm also set up a grants foundation through the Tarrytown,<br />

N.Y.-based Network of Trial Law Firms to help employees<br />

receive financial assistance.<br />

The firm’s employee-friendly events include quarterly<br />

socials, summer snowball parties, Lenten fish fries, anniversary<br />

recognition programs and most recently, the annual<br />

tree-trimming party.<br />

“It’s all the little things that say let’s show you how much we<br />

appreciate you that makes us appreciate the firm,” said Kelle<br />

Cortez, who works in the information technology department.<br />

12<br />

Hibernia National Bank<br />

BEFORE HURRICANE KATRINA,<br />

Hibernia National Bank was preparing<br />

for the biggest step in the company’s history<br />

— a merger with Capital One.<br />

<strong>Katrina</strong> delayed the blockbuster<br />

merger for three months. Hibernia<br />

regrouped on the homefront, dealing with the relocation<br />

and assistance for 3,100 evacuated employees.<br />

Hibernia maintained payroll for its employees and sent<br />

each a $1,000 grant. A total of $3,000 for each employee was<br />

then provided for housing assistance in September, followed<br />

by $1,500 in October to employees still needing financial<br />

help. Employees received $525 a week for living expenses in<br />

September, followed by $175 a week in October for those<br />

The Deutsch, Kerrigan & Stiles staff holds its annual Christmas tree trimming party.<br />

Hibernia personal banker Katherine Shelton assists customers Erik Arnold and his wife, Kathryn Gsell.<br />

still evacuated.<br />

“We wanted to make them feel as comfortable as possible,”<br />

said Hibernia CEO Herb Boydstun. “They had so<br />

many things to worry about and we figured if we could just<br />

provide a little financial support, then it was a few things less<br />

they had to worry about.”<br />

Hibernia also had 600 employees evacuate from the Lake<br />

Charles area during Rita. They also received payments for


housing and living expenses.<br />

Boydstun said Hibernia employees evacuated to mainly<br />

four cities, Houston, Dallas, Baton Rouge and Shreveport.<br />

Some worked in Hibernia branches in those cities, while<br />

others have returned to <strong>New</strong> <strong>Orleans</strong> as Hibernia<br />

reopened the majority of its branches and corporate downtown<br />

office.<br />

Hibernia started free bus service from <strong>New</strong> <strong>Orleans</strong> to<br />

Baton Rouge and from the North Shore to Baton Rouge to<br />

accommodate some employees.<br />

Hibernia has provided Federal Emergency Management<br />

Agency and Small <strong>Business</strong> Administration assistance to<br />

employees in question-and-answer sessions about different<br />

available programs. Employees also have been able to receive<br />

on-site tetanus and Hepatitis A shots.<br />

13<br />

FARA (F.A. Richard<br />

& Associates, Inc.)<br />

CAMILLA DAVIS, vice president of<br />

Mandeville-based FARA, became a real<br />

estate investor overnight in the aftermath<br />

of Hurricane <strong>Katrina</strong>.<br />

Days after the storm, Davis returned to the Covington<br />

area, found 17 condominiums for sale, ran the purchase by<br />

FARA president and CEO Todd Richard and bought all the<br />

condominiums to house displaced FARA employees.<br />

“It was mainly designed for our employees in the benefit<br />

services department at Lakeway III in Metairie, and they<br />

have really been put to good use by people who needed<br />

them,” Richard said.<br />

FARA, a third-party insurance services provider of risk<br />

management solutions and administration, maintained payroll<br />

and asked employees to return to work after <strong>Katrina</strong> to<br />

offices in Jackson, Miss., Baton Rouge and Nashville, Tenn.,<br />

as FARA worked to reopen its Mandeville and Metairie<br />

offices. Richard said the organization never ceased operations<br />

as it established a data center and call of command for<br />

employees in the Baton Rouge office.<br />

Employees who returned to work within the first two weeks<br />

after <strong>Katrina</strong> were given additional compensation,said Richard.<br />

“We can’t pay them enough for returning to work as<br />

quickly as they did,” he said. “Our clients were blown away<br />

by the service level.”<br />

FARA is paying living expenses until Christmas break for<br />

employees’ families who evacuated and enrolled their children<br />

in out-of-state schools.<br />

Richard estimates FARA has spent more than $2 million<br />

in housing efforts since <strong>Katrina</strong>.<br />

14<br />

Apogen Technologies<br />

AFTER APOGEN Technologies instituted<br />

a Gulf Coast Employee Relief<br />

Fund, raising $615,000, the national<br />

security and federal technology firm<br />

uniquely put funding distribution in<br />

the hands of <strong>New</strong> <strong>Orleans</strong> employees.<br />

Apogen’s 156 employees were<br />

allowed to choose from partial or full share grants from the<br />

fund. Since 33 opted not to receive grants, full shares<br />

amounted to $6,200 for the remaining staff members who<br />

needed them.<br />

Apogen also worked with the Washington, D.C.-based<br />

Community Foundation for National Capital Region to<br />

make the grants tax-free.<br />

“We got a lot of positive feedback from letting employees<br />

self-select,” said Dave Mize, senior vice president of Apogen<br />

Technologies, headquartered in McLean, Va., with nine offices<br />

nationwide. “It meant a lot to them that we trusted them to<br />

make a decision with the money that was raised for them.”<br />

Apogen Technologies maintained payroll during and<br />

after <strong>Katrina</strong> and did not lay off any <strong>New</strong> <strong>Orleans</strong> workers.<br />

Employees are scattered at five temporary offices, two in<br />

Mandeville and Baton Rouge and one in Luling, while the<br />

<strong>New</strong> <strong>Orleans</strong> office is renovated after rainwater and mold<br />

damage. Mize said the site on Lakeshore Drive should be<br />

ready by late March or early April.<br />

Mike Goff, president of Apogen Services, said the hurricane<br />

response was just an extension from the already<br />

employee-friendly environment.<br />

“Our relationships here go beyond work and we followed<br />

that mechanism through all of this,”Goff said.“We had a chance<br />

to step up and walk the walk after talking the talk all these years.”<br />

Apogen offers nationwide company relocation assistance<br />

and regularly recognizes employees through an Awards and<br />

Recognition program, in which managers recognize individuals<br />

or teams with financial contributions, and a Milestone<br />

awards program for time with the company.<br />

15<br />

St. Tammany<br />

Parish Hospital<br />

PRESIDENT AND CEO Patti Ellish<br />

transformed St. Tammany Parish<br />

Hospital into more than just a hospital<br />

during and immediately after<br />

Hurricane <strong>Katrina</strong>.<br />

“We were a bank, Laundromat, grocery, clothing center,<br />

home away from home — any service we had to provide we<br />

December 19, 2005 33<br />

just adjusted to do it each and every day because we had to<br />

take care of our employees,” Ellish said.<br />

St. Tammany Parish Hospital paid employees who stayed<br />

disaster pay and paid evacuated employees “engaged to<br />

work” pay, or minimum wage. The hospital raised $350,000<br />

in donations for a hurricane relief fund, distributed in grants<br />

ranging from $250 to $3,000 based on need.<br />

The hospital cashed employees’ checks, bought seven<br />

washers and dryers for employees and their immediate families<br />

to do laundry in the hospital and worked with the Federal<br />

Emergency Management Agency to get gasoline to employees<br />

so they could commute to the hospital.<br />

A church in Texas and hospital in Alabama donated<br />

trucks full of housing supplies to STPH employees.<br />

“We took care of our employees, and in turn, they provided<br />

tremendous care to our patients during the brunt of everything,”<br />

Ellish said.<br />

Regular employee-driven programs at St. Tammany<br />

Parish Hospital include “Ambassador of the Quarter,” town<br />

hall meetings, gift cards to employees who go the extra mile<br />

and birthday lunches where employees are invited to lunch<br />

with senior management to talk about their jobs.<br />

“Employees are the heart of the hospital,” Ellish said.<br />

16<br />

Keating Magee<br />

AFTER HURRICANE KATRINA,<br />

<strong>New</strong> <strong>Orleans</strong> marketing firm Keating<br />

Magee found a rallying point for its<br />

employees in the form of what they do<br />

best — marketing.<br />

The firm relaunched its “<strong>New</strong><br />

<strong>Orleans</strong> Proud to Call it Home” campaign, an idea developed<br />

a decade ago in a partnership with the Young<br />

Leadership Council to support the city’s economic development.<br />

The <strong>post</strong>-<strong>Katrina</strong> campaign will tour nine cities along<br />

See 17-20 continued on page 34<br />

Keating Magee staff includes bottom from left: Melissa Guidry and Katherine Staiano. Middle: Reneiri Turcois, Betsie Gambel, Holly McCollum, Justin<br />

Bonura and Carrie Fox. Back row: Angela Daviston, Karen Rupp, Janet Fabre Smith and Libby Wunsch.


34 2005 Best Places to Work<br />

17-20 continued from page 33<br />

the Gulf Coast, targeting evacuees to convince them to come<br />

back home and rebuild.<br />

“Our vice president of public relations, Betsie Gambel,<br />

was really responsible for engineering this new effort,” said<br />

Jennifer Magee, CEO of Keating Magee. “It has the core<br />

value of giving back to the community and helping rebuild<br />

<strong>New</strong> <strong>Orleans</strong>’ image after everything that happened.”<br />

Keating Magee, in its 25th year of business, maintained<br />

payroll for its employees and allowed them to work from<br />

home remotely, staying in contact with weekly conference<br />

calls. Employees are scattered in four offices in Greenville,<br />

Miss., Houston, Baton Rouge and <strong>New</strong> <strong>Orleans</strong>.<br />

“It was amazing to me that our employees, no matter what<br />

they were going through, were contacting clients and always<br />

thinking about the group,” Magee said. “They deserved<br />

everything we did.”<br />

Several staffers said one of the best parts about working at<br />

Keating Magee is the scenery. The <strong>New</strong> <strong>Orleans</strong> office is<br />

located on the fifth floor in the Jackson Brewery Millhouse,<br />

with balconies overlooking the Mississippi River.<br />

“Both our clients and staff feel it’s the best office space in<br />

town,” Magee said. “It lends itself to creativity; we go out on<br />

the balcony and brainstorm and just hang out with each<br />

other overlooking the city.”<br />

17<br />

Cody Jackson, top, and Jason<br />

Vicknair, River Marine Management<br />

employees, anchor a loaded barge.<br />

McGlinchey Stafford<br />

AFTER HURRICANE KATRINA,<br />

McGlinchey Stafford managing partner<br />

Rudy Aguilar secured Baton<br />

Rouge office space for his <strong>New</strong> <strong>Orleans</strong><br />

law firm employees and rented 80<br />

River Marine Management employees David Rousau, left, and Milton Brown tie wire fixing to connect two barges.<br />

apartments to accommodate them with housing needs.<br />

The firm also raised $50,000 in a disaster-relief fund for<br />

severely impacted employees and maintained payroll for all<br />

staffers.<br />

Through an effort organized<br />

and coordinated by the 12-yearold<br />

son of a member in the firm’s<br />

Cleveland office, donations of<br />

more than 300 boxes of clothing,<br />

food and other useful items were<br />

made to the displaced <strong>New</strong><br />

<strong>Orleans</strong> staff.<br />

“We cherish what all of our<br />

employees bring to work and we<br />

just did things for them as if you<br />

would do it for anybody in your<br />

family,” Aguilar said. “It was a<br />

matter of everybody coming<br />

together to help each other out.<br />

Though McGlinchey Stafford<br />

reopened its <strong>New</strong> <strong>Orleans</strong> office<br />

in November, several employees<br />

remain in Baton Rouge because<br />

they can’t return to their homes.<br />

Some are still stationed in<br />

Jackson, Miss., Dallas and<br />

Houston.<br />

Aguilar said the firm paid<br />

mileage allowance, enabling<br />

employees to commute from<br />

their homes to Baton Rouge<br />

if they were in that position.<br />

As every December rolls<br />

around, McGlinchey Stafford<br />

holds a “Secret Santa” drive for<br />

underprivileged kids through the Baton Rouge Bar<br />

Association. Aguilar said this year there is a different addition<br />

as employees are conducting a “Secret Santa” drive<br />

for children of staffers who had substantial losses.<br />

“It’s just a way of giving back and getting people to realize<br />

that McGlinchey is not just a place to work but a place to<br />

help people out, including the families of our own employees,”<br />

Aguilar said.<br />

18<br />

River Marine<br />

Management<br />

WHILE BARGE LINE SERVICE<br />

may involve strenuous and tedious<br />

work, River Marine Management president<br />

and CEO Shawn O’Daniels call<br />

his business “just one laid-back family<br />

who knows how to have fun.”<br />

Located in Garyville with an office in the World Trade<br />

Center building, River Marine Management employs 34<br />

workers.<br />

After Hurricane <strong>Katrina</strong>, the company maintained payroll<br />

for 60 days, got 11 FEMA trailers for employees and assured<br />

employees who could not return immediately they had jobs<br />

when they returned.<br />

O’Daniels cashed checks for employees and forwarded<br />

checks to workers out of state.<br />

O’Daniels said business resumed a month after <strong>Katrina</strong><br />

and was fully operational to pre-<strong>Katrina</strong> status 50 days after<br />

the storm.<br />

“The atmosphere is as if the hurricane never hit; it’s<br />

business as usual and the same family feeling as before,”<br />

he said.


River Marine Management employees have routine cookouts,<br />

lunches and company parties, and all new employees<br />

receive free uniforms.<br />

19<br />

Landscape Images<br />

THE HUSBAND-WIFE TEAM<br />

Marianne and Alan Mumford have<br />

leveled the playing field at Landscape<br />

Images — literally.<br />

The Jefferson-based landscape<br />

architect firm introduced an openbook<br />

management program five years ago, allowing employees<br />

to see where every dollar and cent goes throughout the<br />

company. Employees can earn a profit-sharing bonus based<br />

on the company’s performance at the end of every quarter.<br />

“It’s become a philosophy here, not just a bonus system,”<br />

said Alan Mumford. “Down through everybody, we all are on<br />

the same page and working for the better of the business<br />

because we all have personal stakes.”<br />

Landscape Images also provides employees with two regularly<br />

stocked Swann’s ice cream freezers so they can cool off<br />

either before, during or after shifts.<br />

Mumford said Landscape Images reopened one week<br />

after Hurricane <strong>Katrina</strong>. He and a couple of employees slept<br />

overnight on Airline Highway days after the storm waiting for<br />

Jefferson Parish to reopen so they could fix the nursery.<br />

Mumford said they did direct deposit for employees and<br />

also offered vacation time to employees who could not return<br />

when they reopened.<br />

Landscape Images employees, from left: Vincent Gable, Bruce Tillman and Mike Oldag load plants onto the truck.<br />

Landscape Images employee Joe Farry reaches into the freezer for a Swann’s ice cream.<br />

20<br />

Free Gulliver<br />

FREE GULLIVER OWNER Tripp<br />

Friedler says the most important piece<br />

of capital any business has is human<br />

capital and he lives by that motto with<br />

the way he treats his employees.<br />

The small <strong>New</strong> <strong>Orleans</strong> investment,<br />

life planning and financial consulting firm kept pay-<br />

December 19, 2005 35<br />

roll in place, allowed employees to<br />

work from home and helped one<br />

employee relocate after she lost<br />

everything in Lakeview from<br />

Hurricane <strong>Katrina</strong>.<br />

Employee Denise Guttenberg<br />

moved to an Uptown apartment,<br />

and the firm helped her furnish the<br />

place with a bed, clothes, housing<br />

supplies and cable television.<br />

“Our job is to consult with businesses<br />

about increasing productivity<br />

and in doing that, taking care of<br />

employees. It would be hypocritical<br />

not to eat my own cooking,”<br />

said Friedler. “We take teamwork<br />

seriously.”<br />

Free Gulliver gives employees<br />

four weeks of paid vacation a year<br />

from moment of employment and<br />

promotes continuing education. In<br />

the last three years, two employees have gone back to school<br />

and received their master’s degrees.<br />

Friedler also holds a unique interviewing process for<br />

incoming candidates. They interview first with the last person<br />

hired on the Free Gulliver team and then the rest of the<br />

employees before lastly meeting with Friedler.<br />

“We make sure we integrate the right people into our<br />

team.”<br />

— Stories compiled by Tommy Santora


36 2005 Best Places to Work<br />

<strong>New</strong> <strong>Orleans</strong>’ Best Places to Work<br />

(Ranked according to employees’ answers to survey questions (<strong>morale</strong> index) and employer efforts from Hurricane <strong>Katrina</strong>)<br />

Name<br />

Address<br />

Nature of business<br />

Ochsner Clinic Foundation<br />

1414 Jefferson Hwy.<br />

<strong>New</strong> <strong>Orleans</strong> 70121<br />

Health care<br />

Adams and Reese<br />

701 Poydras St., Suite<br />

4500<br />

<strong>New</strong> <strong>Orleans</strong> 70139<br />

Law firm<br />

Kenner Regional<br />

Medical Center<br />

180 W. Esplanade Ave.<br />

Kenner 70065<br />

Health care<br />

West Jefferson Medical<br />

Center<br />

1101 Medical Center Blvd.<br />

Marrero 70072<br />

Health care<br />

Zehnder Communications<br />

650 Poydras St., 2450<br />

<strong>New</strong> <strong>Orleans</strong> 70130<br />

Advertising agency<br />

East Jefferson<br />

General Hospital<br />

4200 Houma Blvd.<br />

Metairie 70006<br />

Health care<br />

Albert-Garaudy<br />

and Associates<br />

3500 North Causeway<br />

Blvd.<br />

Metairie 70002<br />

Consulting<br />

engineering<br />

Ralph Brennan<br />

Restaurant Group<br />

550 Bienville St.<br />

<strong>New</strong> <strong>Orleans</strong> 70130<br />

Restaurant<br />

Omni Bank<br />

2900 Ridgelake Dr.<br />

Metairie 70002<br />

Banking<br />

Deveney Communications<br />

2406 Chartres St.<br />

<strong>New</strong> <strong>Orleans</strong> 70117<br />

Public relations<br />

Phone<br />

Fax<br />

842-2714<br />

842-3716<br />

581-3234<br />

566-0210<br />

464-8700<br />

464-8062<br />

347-5511<br />

349-2057<br />

558-7778<br />

558-7779<br />

454-4000<br />

889-7114<br />

846-6400<br />

838-8955<br />

539-5515<br />

539-5538<br />

833-2900<br />

263-5310<br />

949-3999<br />

949-3974<br />

Morale<br />

index<br />

(based on<br />

employee<br />

answers<br />

to survey<br />

questions<br />

Avg.<br />

starting<br />

salary<br />

Median<br />

salary<br />

92 $11.50/<br />

hour<br />

$18.35/<br />

hour<br />

90.7 $35,000<br />

per year<br />

$44,000<br />

per year<br />

95.3 $38,480<br />

per year<br />

$37,169<br />

per year<br />

87 $35,000<br />

per year<br />

$33,134<br />

per year<br />

95.3 $37,500<br />

per year<br />

$48,00<br />

per year<br />

87.95 $22,887<br />

per year<br />

$32,780<br />

per year<br />

95.5 $20,000<br />

per year<br />

$70,000<br />

per year<br />

93 $32,000<br />

per year<br />

$38,000<br />

per year<br />

83 $27,437<br />

per year<br />

$30,070<br />

per year<br />

95.1 $31,000<br />

per year<br />

$59,800<br />

per year<br />

Employment<br />

length for<br />

benefit<br />

eligibility<br />

1 st of the<br />

month after<br />

one month<br />

Number<br />

of<br />

workers<br />

one month 240<br />

(<strong>New</strong><br />

<strong>Orleans</strong>)<br />

Daycare options<br />

Paid maternity<br />

Health care benefits<br />

Continuing education<br />

Relocation assistance<br />

401(k) (% match)<br />

Telecommuting<br />

Dental<br />

Vision<br />

Flexible hours<br />

Prescription<br />

Job sharing<br />

Subsidized meals<br />

Employee recognition program<br />

Fitness program<br />

<strong>Katrina</strong><br />

highlights<br />

7,238 • • • • • • • • • • • • • • • Housing<br />

assistance;<br />

pet, child<br />

care;<br />

complimentar<br />

y meals; free<br />

garage sale;<br />

$2 million<br />

relief fund<br />

• • • • • • • • • • • • • Free garage<br />

sale; $200,000<br />

in disaster<br />

relief fund<br />

one month 615 • • • • • • • • • • • • $3 million<br />

Tenet relief<br />

fund; 10<br />

weeks<br />

disaster relief<br />

pay;<br />

relocation<br />

immediate 1,975 • • • • • • • • • • • • • 24-hour per<br />

day disaster<br />

pay; hurricane<br />

relief<br />

shopping<br />

store; relief<br />

fund totaled<br />

help<br />

$400,000<br />

two months 20 • • • • • • • • Employees<br />

received<br />

$1,000;<br />

continued<br />

One monththree<br />

months<br />

payroll<br />

3,121 • • • • • • • • • • • 24-hour per<br />

day disaster<br />

pay; housing<br />

assistance;<br />

pet, child<br />

30 days 150 • • • • • • • • • • • Continued<br />

payroll; rented<br />

apartments in<br />

Houston;<br />

housing<br />

supplies<br />

donated<br />

three months<br />

– one year<br />

581 • • • • • • • Housing<br />

assistance at<br />

the W hotel;<br />

continued<br />

care<br />

payroll<br />

30 days 225 • • • • • • • • • • Bonus checks<br />

for returned<br />

employees;<br />

housing<br />

Medical –<br />

immediately;<br />

salary<br />

increase – one<br />

year<br />

assistance<br />

5 • • • • • • • Continued<br />

payroll;<br />

mobile work<br />

environment


<strong>New</strong> <strong>Orleans</strong>’ Best Places to Work<br />

(Ranked according to employees’ answers to survey questions (<strong>morale</strong> index) and employer efforts from Hurricane <strong>Katrina</strong>)<br />

Name<br />

Address<br />

Nature of business<br />

Deutsch, Kerrigan &<br />

Stiles<br />

755 Magazine St.<br />

<strong>New</strong> <strong>Orleans</strong> 70130<br />

Law firm<br />

Hibernia National Bank<br />

313 Carondelet St.<br />

<strong>New</strong> <strong>Orleans</strong> 70161<br />

Banking<br />

FARA<br />

1625 W. Causeway<br />

Approach<br />

Mandeville 70471<br />

Insurance services<br />

Apogen Technologies<br />

2219 Lakeshore Dr. 300<br />

<strong>New</strong> <strong>Orleans</strong> 70122;<br />

4561 Dunham Pl., Suite<br />

A<br />

Baton Rouge 70186<br />

Technology<br />

solutions<br />

St. Tammany<br />

Parish Hospital<br />

1202 S. Tyler St.<br />

Covington 70433<br />

Health care<br />

Keating Magee<br />

600 Decatur St. 5 th floor<br />

<strong>New</strong> Ortleans 70130<br />

Marketing<br />

McGlinchey Stafford<br />

643 Magazine St.<br />

<strong>New</strong> <strong>Orleans</strong> 70130<br />

Law firm<br />

River Marine<br />

Management<br />

P.O. Box 657<br />

Garyville 70051<br />

Maintenance/repair<br />

Landscape Images<br />

655 Central Ave.<br />

Jefferson 70121<br />

Horticulture<br />

Free Gulliver<br />

809 Octavia St.<br />

<strong>New</strong> <strong>Orleans</strong>, La 70130<br />

Financial<br />

Planning/Consulting<br />

Phone<br />

Fax<br />

593-0625<br />

566-4076<br />

533-2814<br />

533-2856<br />

985-624-<br />

8383<br />

(Temp.)<br />

225-295-<br />

5981<br />

985-898-<br />

4015<br />

985-898-<br />

4000<br />

299-8000<br />

525-6647<br />

586-1200<br />

596-2800<br />

985-535-<br />

9497<br />

985-535-<br />

9496<br />

734-8380<br />

734-8493<br />

899-0300<br />

680-6702<br />

Morale<br />

index<br />

Avg.<br />

starting<br />

salary<br />

Median<br />

salary<br />

92.66 $43,627<br />

per year<br />

$57,154<br />

per year<br />

85.4 $24,833<br />

per year<br />

$36,595<br />

per year<br />

91 $34,321<br />

per year<br />

$40,830<br />

per year<br />

89.5 $60,000<br />

per year<br />

$70,600<br />

per year<br />

79.2 $21/hour<br />

$46,654<br />

per year<br />

90 $25,000<br />

per year<br />

$44,000<br />

per year<br />

80.42 $35,000<br />

per year<br />

$39,000<br />

per year<br />

93.3 $48,000<br />

per year<br />

$55,000<br />

per year<br />

90.1 $18,720<br />

per year<br />

$35,000<br />

per year<br />

91.87 $24,000<br />

per year<br />

58,000<br />

per year<br />

Employment<br />

length for<br />

benefit<br />

eligibility<br />

Number<br />

of<br />

workers<br />

Daycare options<br />

Paid maternity<br />

Health care benefits<br />

Continuing education<br />

Relocation assistance<br />

401(k) (% match)<br />

Telecommuting<br />

Dental<br />

Vision<br />

Flexible hours<br />

Prescription<br />

Job sharing<br />

December 19, 2005 37<br />

Subsidized meals<br />

Employee recognition program<br />

Fitness program<br />

<strong>Katrina</strong><br />

highlights<br />

One month 126 • • • • • • • • • • • • Continued<br />

payroll;<br />

housing<br />

assistance;<br />

relocation<br />

immediately 6,243 • • • • • • • • • • • • Living<br />

expenses<br />

and grants<br />

paid; bus<br />

help<br />

service<br />

three months 494 • • • • • • • • • • • • Purchased<br />

condos for<br />

employees;<br />

paid for<br />

evacuee<br />

rental<br />

immediately 156<br />

(<strong>New</strong><br />

<strong>Orleans</strong>)<br />

0-30 days<br />

depending<br />

on benefit<br />

expenses<br />

• • • • • • • • • • • • • • Relief fund<br />

totaled<br />

$615,000;<br />

continued<br />

payroll<br />

1,511 • • • • • • • • • • • • • • • Cashed<br />

employee<br />

checks;<br />

monetary<br />

grants<br />

totaled<br />

$350,000; set<br />

up resources<br />

for<br />

pharmacy,<br />

grocery,<br />

equipment<br />

immediately 27 • • • • • • • • • Continued<br />

payroll;<br />

relaunched<br />

‘Proud to Call<br />

it Home’<br />

One month –<br />

one year,<br />

depending on<br />

benefit<br />

needs<br />

campaign<br />

185 • • • • • • • • • • • • Kept payroll<br />

in place;<br />

offered<br />

relocation;<br />

household<br />

items and<br />

money<br />

donated from<br />

other firm<br />

branches<br />

90 days 36 • • • • • • • • • • Kept payroll<br />

in place;<br />

offered<br />

trailers;<br />

cashed<br />

employee<br />

checks<br />

90 days 29 • • • • • Missed one<br />

week of work;<br />

offered<br />

vacation<br />

time,<br />

Vacation –<br />

immediately;<br />

health –<br />

one month;<br />

401K –<br />

one year<br />

housing<br />

6 • • • • • Kept payroll<br />

in place;<br />

allowed<br />

employees to<br />

work from<br />

home;<br />

offered<br />

relocation<br />

*To be considered for this list in the future, contact us at 834-9292, or by mail at 111 Veterans Memorial Blvd., Suite 1440, Metairie, LA 70005.


38 2005 Best Places to Work<br />

RIVER MARINE MANAGEMENT<br />

WORLD TRADE CENTER<br />

2 CANAL STREET, SUITE 2200<br />

NEW ORLEANS, LOUISIANA 70130<br />

(985)-535-9497<br />

Thank you <strong>City</strong><strong>Business</strong> for recognizing us as one of the<br />

20 Best Places to Work in <strong>New</strong> <strong>Orleans</strong>.<br />

BRADLEY ALFARO BUDDY BOUDREAUX WILLIAM BROWN<br />

NORMAN BYCHURCH NATHON CHANDLER RAYMOND EVANS<br />

JIM MASCAIR BEN NOLAN LARRY RUDESILL<br />

ALVIN STORTZ ROBERT STRECKFUS ERIC VAUGHAN<br />

DANIEL VARNADO GERALD EAST DAVID ROUSAU<br />

CODY JACKSON ANTHONY MASCAIR MILTON BROWN<br />

KACEY BOWEN DEXTEN WEBER JAMES WAGAR<br />

MIKE MAYRONNE JOSH FALGOUST STEVE MCGUERTY<br />

JASON VICKNAIR KENNETH BEEMER CHRISTOPHER SMITH<br />

DAVID CASANOVA KENNY DAVIS KEVIN R. ODANIELS<br />

SHAWN M. ODANIELS<br />

PRESIDENT & CEO


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