Abdulrahim Al-Ibrahim - The Pearl-Qatar Community Portal

Letter from the
TCAD Director
Dear Residents,
Welcome to the third edition of our
resident’s newsletter, , during
which we will be exploring the many
services available to Residents of The
Pearl-Qatar and how best to utilise them.
We are committed to making life on
The Pearl-Qatar luxurious, enjoyable,
and simple. To this end, we provide a
comprehensive range of services to you
as Residents. We hope that you enjoy
learning about them and make use of all
that we offer here.
Our newsletter is now available online
(http://community.thepearlqatar.com/
English/LivingExperience/Documents/
PearLiving-Newsletter), enabling you to
check the latest news and information at
your convenience.
Here at the TCAD office, we have taken
a proactive approach by extending our
working hours from 8 a.m. until 7 p.m. on
Sundays and Mondays, making it more
convenient for our Residents to come and
visit us.
We have recently launched our
Community Coordination Department
which will be playing a major role in
liaising with you, dealing with any queries
and furthering community iniatives.
Abdulhameed Al Yousef is our new
Community Relations Manager so please
stop by and welcome him on board.
So sit back and enjoy learning a bit
more about this unique and luxurious
destination and the services available to
you as a resident.
I wish you all the best for the upcoming
months,
Abdulrahim Al-Ibrahim
Issue 3
A Day at The Pearl-Qatar
As The Pearl-Qatar continues
to add new services to its
already comprehensive list
of offerings, life becomes easier
and more enjoyable for Residents
who have an extensive range
of possibilities available at their
fingertips.
This issue, we have spent the day
in the life of a Resident, exploring
the variety of services available and
discovering just how the life of luxury
is lived.
“I like to start the day with a good,
healthy breakfast, and luckily there
is a wide variety of places to buy
my morning coffee and some fresh
bread on the island, which I can
enjoy with a copy of my favourite
newspaper, delivered to my door
every day.
Then it’s on to the daily chores,
but I need not worry as the Magic
Laundry Service can deal with
my washing, while the Qatar
Maid Service will provide me with
assistance with my other housework and
cleaning requirements.
As I have only moved into the apartment
recently, I decide to pay a visit to TCAD to
discuss any queries or assistance I may
require.
A representative from UFMCO also
visits my home to carry out proactive
maintenance at my convenience, as
part of their role in providing facilities
management for the island.
For lunch, I decide to visit Spinneys to
purchase a selection of groceries, and
return to my appartment, happy to find my
latest delivery from Sabeel Water.
This evening, I am going to celebrate my
neighbour’s birthday by enjoying a meal at
one of the many world-class restaurants at
the island, so I call the concierge to assist
me in making a reservation for dinner.
Then I go and browse the large selection
of shops on the island, enjoying my
session of top quality retail therapy, before
availing of the gift-wrapping service on 6
La Croisette to make the gift look special
before heading out for dinner.
We take a walk along the boardwalk and
watch people enjoying the newly installed
carousel before I order a taxi for my
guest from the Prestige Limousine at the
concierge.
And then it is back to my freshly cleaned
appartment, ready for another day of
luxury living here on The Pearl-Qatar.”
Services Contact Details:
TCAD – 44953535
UFMCO – 8006222
General Services:
Magic Laundry – 44503084/55652174
Sabeel Water – 66834102/55801215
Flux Service – 55312065/55834487
Qatar Maid Service –
33924942/30244937/44413462
Newspaper Subscription –
66834102/55721499
Retail Concierge – 44953851/3876
Water Taxi – 44953851
Lost and Found – 44953851
(24/7 – 33202946)
Courier Services – 44953851
Prestige Limousines – 44953851
Lost Child Services – 44953851
Business Services – 44953851
Courtesy Wheelchair Hire – 44953851
Spinney’s – 44953870/ Ext 6663

IN BRIEF ShaREd RESpoNSIBIlIty
ResiDenTs in The sPoTLighT
Jessica Gollnow, 32
I
have been living in Qatar for two and
a half years, and for one and a half of
those I have been living at The Pearl-
Qatar. I have to say that compared to
where I lived before, I really love living on
the Pearl – there are a lot of things to do
and the services are great.
One thing that I really like about living
here is the fact that you can actually walk
around. It is difficult to find many nice
places to walk or run around in Qatar, but
it is lovely to walk around the Pearl, and
there is always something nice to see.
Of course there are so many nice
restaurants and shops here as well, and
it is really nice to be able to bring guests
here to stay. Whenever I have visitors here
they love it, as there is so much for them to
do and keep them entertained.
If I was trying to describe living on The
Pearl-Qatar to one of my friends at home, I
would say that it has a flavour of European
living in Qatar, with a good community of
people from all over the world and plenty
to see and do.
It is also nice having a large number of
services available to us as Residents, for
instance, being able to get laundry done
here and use the various other services
on offer is a major benefit of living at The
Pearl-Qatar.
Markus Bikker, 31
I came to Qatar in March 2009. I am
working with Vodafone Qatar as a Senior
Product Manager. Before coming to Qatar
I was already with Vodafone in Germany.
When the opportunity came up to go to
Qatar, build a new Vodafone company
from scratch and bring competition into the
former monopolistic telecommunications
market in Qatar I couldn’t pack my bags
quickly enough!
I moved into my apartment in April 2011,
so roughly a year ago.
I was living in a compound before I came
here, and although it was quite a nice
compound, living in The Pearl-Qatar is just a
whole class better. Starting with the quality
of the interior, the facilities like the pool
and gym and finally the nice surroundings
with a great promenade to walk and lots of
restaurants and cafes to visit.
I love the proximity of cafes, restaurant
and the recently added shopping options
like Spinney’s and Carrefour just outside in
front of The Pearl-Qatar.
I also really like the cleaning service in my
tower: every week a team of professional
cleaners come along and leave my
apartment just an hour later in a perfectly
clean state!
When I describe where I live to my friends
back in Germany, I tell them that it is a big
and very comfortable apartment with great
and convenient facilities in proximity. A
few of my friends have already visited and
stayed with me for a couple of days - their
favorite thing was actually the pool.
Looking to the future, I hope that a lot
of the currently empty places will be filled
soon with more shops and perhaps even
more cafes. And I hope for more exciting
events like the bungee jumping, motor show
and the boat racing that already happened
during the last year.
new
Community
Relations
Manager
Abduhameed Al Yousef
Dear Residents,
In my job role as the Community Relations
Manager at The Pearl-Qatar, I will be
working alongside the Residents to assist
them in any queries they may face. I will also
be proactive with initiatives to nurture the
development of the wider community on the
island.
Please feel free to visit me at any time in the
TCAD office, and I look forward to hearing
from you as we continue to improve life on
The Pearl-Qatar for all our Residents.
I will also be answering any questions that
you may have about life on The Pearl-Qatar
in this section of the newsletter.
TCAD Number - 44953535
have a query?
Feel free to ask.
Q - I have noticed that contractors
have been working at really inappropriate
times outside of normal working
hours. Is there anyone we can contact to
look into this and raise a complaint?
A – All the contractors on the island have
been issued with specific hours during which
they are allowed to carry out their work, and
work noise is not permitted between 7 p.m.
and 7 a.m.Any companies making excessive
noise by conducting work outside these
hours will be penalised by the Health, Safety
and Environment department (HSE). Please
contact the OCCC on 8006222 to raise any
specific issues, and they will dispatch HSE
officers to investigate the case.
Q - Are there any rules regarding
speeding on the island?
A – Safety is of the utmost importance to
us all at The Pearl-Qatar. We have speed
cameras on the island with speed limits of
60km/h on Porto Drive and Pearl Boulevard
and 40km/h on Marina Way, as well as a police
patrol which has already been issuing
fines for speeding violations. We can assure
you that our HSE department is cracking
down on any traffic and speeding issues
in line with municipality traffic fines.
environmental services
Qatar national sports Day
The Pearl-Qatar participated
in the first ever National
Sports Day on February 14
by organising a number of different
sports and activities to mark the
new holiday in Qatar.
UDC, the developers of The Pearl-
Qatar, believes that the National
Sports Day is a wonderful national
initiative, providing an opportunity
to promote healthy living and the
benefits of physical activity, as
well as the values of teamwork
associated with sports.
Teams made up of members of
all departments and subsidiaries
of UDC played football, basketball,
cricket, volleyball and tug of war
with all those involved competing
to emerge the strongest and best
department in the company.
The day also involved a “Mini Olympics”
including a number of fun races and
activities which was eventually won by
the Marketing and Communications
department.
Zozo Eba won the basketball competition,
G, S and HSE took top spot in the football,
The Shield won the volleyball, UFMCO
were victorious in the cricket competition,
and Here For Fun proved their strength by
Taking care of the environment is one of the main
priorities for the authorities at The Pearl-Qatar,
and the UDC Environmental Affairs Department
(EAD) provides The Pearl-Qatar with a special
environmental monitoring service to ensure that The
Pearl-Qatar and the waters surrounding it are being
protected effectively.
This involves taking two ecological surveys of The
Pearl-Qatar every year: one during the summer, and
the other one in the winter. A team of specialised
scientists carry out this work, testing the sea water
quality and the sea bed, taking samples and identifying
all the small creatures that live within.
They also swim underwater with a video camera,
recording how many and which type of fish they find.
Their findings are then compiled into a comprehensive
report, which can tell us about the quality of the water
here.
The news is good and the reports indicate that the
water quality around The Pearl-Qatar is as good as
anywhere else in the Gulf region and our marine life is
flourishing. We now have a richer, more diverse marine
life than ever, and a larger population and diversity of
marine life will encourage more marine species to the
waters around The Pearl-Qatar.
As well as our biannual surveys, we conduct fortnightly
sea water sample tests for bacteria and hydrocarbons,
some of which are tested in-house and others which go
to a third party laboratory for analysis. This is to ensure
that no one is polluting the sea from the land.
Five-star living is guaranteed at The Pearl-Qatar;
and to help provide the best level of services to the
Residents, guests and the island as a whole, we are
doing our part to ensure that the environment remains
a top priority and a part of everything we do here.
winning the tug of war.
All participants enjoyed the special
occasion, while our team of volunteers
helped to ensure that the day ran smoothly
and was a memorable celebration of the
country’s first National Sports Day.
2 3

SERvIcES calENdaR
Commercialbank now in two
locations at The Pearl
Commercialbank has a two-branch presence at The Pearl offering an
extensive line of products and services with dedicated areas for the premium
members of Sadara and Diners Club International. With Commercialbank
keeping its commitment to offer superior customer service, The Pearl Branches
run extended working hours for all its customers from 9:00 am to 9:00 pm with only
one hour closure from 3:00 pm to 4:00 pm, in addition to also being available on Fridays from 4:00 pm to 9:00 pm.
Customers visiting our branches can carry out all banking requirements including opening accounts, applying for credit cards
and loans, as well as carry out any day to day transactions required. More sophisticated financial solutions are also available
such as investments, insurance and wealth management solutions.
The privileged members of Sadara are offered private and exclusive access to dedicated Relationship Managers within
each Branch, offering customers one-on-one financial support and expert relationship banking services. While, Diners Club
International customers can also expect to be welcomed into their exclusive lounges and being served by dedicated Diners
Managers.
By being conveniently close to residents of The Pearl Qatar, Commercialbank secures a personalised banking experience that
is accessible and comfortable. Further network expansion plans are also to take place on The Pearl as the bank recognises the
need for strong infrastructure, primary located networks, excellent customer service and a broad product range.
Commercialbank, is committed to creating unique banking solutions that best fit our customers’ evolving needs. We see the
branch as a critical part of our distribution network which symbolises the continued community presence of Commercialbank,
offering world-class products and services in a spacious and convenient location.
Commercialbank’s state-of-the-art designed Pearl Branches location details an on-site 24-hour ATM services.
The Pearl - I (Porto Arabia) Branch Telephone: +974 4449 5473 Sat-Thurs:
Porto Arabia - Parcel 18/19 / 4449 5477 9.00am to 3.00pm
Fax: +974 4449 5513 4.00pm to 9.00pm
Branch Manager: +974 4449 5470 Fridays
4.00pm to 9.00pm
The Pearl - II Branch Telephone: +974 4449 5378 Sat-Thurs:
Porto Arabia - 10 La Croisette / 4449 5477 9.00am to 3.00pm
Branch Manager: +974 4449 5377 4.00pm to 9.00pm
Fridays
4.00pm to 9.00pm
Ronautica services
Ronáutica Middle East offers
a range of services and
activities to Residents of
The Pearl-Qatar, as well as visitors,
to create five star experiences on
the waters surrounding the island.
The company offers a wide
selection of quality and enjoyable
nautical activities ranging from
luxury yacht charters through to
fishing trips and watersports such
as wakeboarding.
Customers can charter a range
of yachts to enjoy luxury living on
the water, and the charter can be
tailored to suit their needs, making
a Ronáutica yacht a wonderful
place to mark a special occasion.
Similarly, we also have boats
available for charter, with five
different types of boats available
to hire.
We can also create a family fun
day for our customers, taking
a powerboat out into the warm
waters of Doha and providing a
selection of inflatable toys to enjoy.
This service can be chartered for
30 minutes up to 6 hours.
Or take a trip to Al Safliyah island
on one of our water shuttles,
departing from the marina at noon,
12:45 p.m. and 1:30 p.m. every day.
For the more adventurous
customer, seeking their adrenaline
rush at sea, we offer a range of
wake sporting activities, such
as wake boarding, waterskiing,
wake skating and knee boarding,
providing all the equipment
necessary for you to enjoy the day.
Or for a more relaxing session
on the waves, we can arrange
fishing charters, catered to suit the
specific needs of our customer.
For more details about all the
services on offer at Ronáutica
Middle East, browse our brochure
online which includes information
about prices and activities, at
http://www.thepearlqatar.com/
RME/ or call 44953894
events and openings
As always, March and April are
busy months on the island,
with a number of top quality
retails stores and restaurants opening
their doors to customers for the first
time. There have also been numerous
events organised for Residents and
guests to enjoy and to get involved in
the community at The Pearl-Qatar.
EVENTS – March/April
March 24 - Fishtopia – Beginning
at 5 a.m., the day brought together
fishing enthusiasts from throughout
the country to participate in the first
Boston Whaler Fishtopia event to take
place at The Pearl-Qatar.
March 23/24 and 30/31 – Hundreds
of children came to The Pearl-Qatar
to participate in an art project, using
plastic bottle tops which were recycled
by Residents. The project showed how
beautiful creations can be made from
items which would usually be thrown
away, highlighting the importance of
Dedicated Facility Management for TPQ
To assist in providing and managing
key services for Residents of The
Pearl-Qatar, TCAD, managed by
Madinainova has signed an agreement
with the United Facilities Management
Company (UFMCO)
UFMCO will be providing facility
management services to Madinainova,
which manages TCAD and The Pearl-
Qatar Master Community, meaning that
they will be charged with ensuring that
the community’s assets, infrastructure
and environment are maintained to the
very highest standards.
Services include engineering and
infrastructure maintenance, irrigation
and landscaping, and cleaning of roads,
public areas and beaches. UFMCO
recycling and reusing.
March 31 – The island celebrated
Earth Hour and contributed to
raising awareness of environmental
issues by turning off all the lights at
The Pearl-Qatar for one hour in the
evening. Everyone at The Pearl-
Qatar is committed to developing
environmental awareness and this was
a clear indication of this commitment.
April – Carnival on the Boardwalk.
Come and get into the carnival spirit
as the boardwalk hosts a number of
street performers and other activities
throughout the month.
April 6 - Bayliner Day – An event
for Bayliner owners, to gather for a
tour of the island and the surrounding
waters, and various activities on the
water. The boats will remain in the
marina overnight, giving visitors the
chance to see the impressive vessels
up close.
May 12 - Residents’ Open Day, 7 La
Croisette next to TPQ Carousel a great
opportunity for Residents to meet
will also be responsible for cleaning
coastal waters and canals, maintaining
fountains and water features, lighting of
public areas, waste collection and pest
control.
TCAD Director, Abdulrahim Al Ibrahim
explained that UFMCO will ensure a
smooth transition of services, helping to
improve the quality services on offer to
Residents and guests alike.
“As our island community grows,
UFMCO will seamlessly integrate all of
our Master Community services which
enable The Pearl-Qatar to continue to
be a five-star living experience,” he said.
General Manager of Master Community
management at TCAD, Francis Giani
shared similar sentiments, explaining
the team responsible for making The
Pearl-Qatar the top luxury destination
in the Middle East and to learn more
about the Island.
New Openings:
Midori Sushi - Japanese restaurant
specialising in sushi, sashimi, tempura
and other delicacies.
Emporio Armani Café - Salads,
Panini sandwiches, pastas and other
tasty Italian specialties by the famous
house of Giorgio Armani. Elegant
terrace-dining with spectacular views
of the Marina.
Alberta Ferritti - Italian fashion
store offering exclusive clothing and
accessories.
Anima Gallery - a high end
contemporary art gallery featuring
work from local, regional and
international artists, committed to
offering art education and playing
a major role in the burgeoning art
scene in Qatar.
that the new agreement will ensure that
public areas of The Pearl-Qatar will be
maintained to this highest standards.
“The Pearl-Qatar is a unique community
with a pristine and safe environment.
This agreement with UFMCO will enable
us to continue to provide an exclusive
living environment for Residents and
visitors,” said Giani.
General Manager of UFMCO, Brad
Robbins said that the company aims
to provide the highest quality facilities
management services to high end
clients such as The Pearl-Qatar.
“This provides a single point of contact
and taking responsibility for its clients’
property portfolio maintenance and
upgrade needs,” he noted.
4 5

yoUR coMMUNIty
6
Your Opinion Matters Know Your Rules
Here at The Pearl-Qatar we are committed to providing five star
luxury to all our Residents. As part of this process, you will be aware
that we have partnered with world renowned pollsters, Gallup to
launch our first Residents Engagement Survey in December. This
survey is an important part of our work, helping us on the road to
becoming the top luxury destination in the Middle East, and we would
like to personally thank all of you who provided your responses.
Your feedback has been vital in providing us with the necessary
information to develop short and strategies and identify the areas in
which we need to make improvements.
The survey identified a number of positive areas, such as the general
sense of security and cleanliness on the island, but it also pinpointed
issues which need to be worked on to ensure our commitment
to excellence in the future.
We will be working on these issues, and we intend to update you
on a different area of improvement in each edition of ,
informing you about the changes we have introduced to make life on
the island even more luxurious for our Residents.
The initial analysis has provided the UDC Excellence team with the
necessary “immediate” actions to undertake in the coming weeks,
primarily:
• Providing timely and clear communication with regards to auxiliary
charges
• Refocussing our maintenance services and solidifying a “right
first time, every time” approach to our work, reducing call out
time and the number of required visits for problem resolution.
• Focussing on clearer communication and direction from our Call
Centre facilities
We are preparing to launch our second resident Engagement Survey
from May 15 to June 15, 2012, and we would like to encourage
every Resident to participate. Your feedback is vital as we continue
this journey together to achieve our vision, and further enhance your
experience at The Peal-Qatar.
External Appearance
In a large Master Community such as The Pearl-Qatar,
external appearance is of the utmost importance to maintain
high market value of properties, and so strict visual
control must be enforced to ensure that Residents do not
alter the outside appearance of their property.
As per Rule 6.3.3., nothing may be attached to the exterior
of the building without the approval of the Master Community
Management. Such items may include awnings,
pergolas, shade cloth, shade or protective sheeting, permission
for which will only be granted according to the
technical guidelines decided by the Master Developers
Technical Committee.
For a detailed set of Master Community Rules and Regulations
please visit:
http://community.thepearlqatar.com/English/LivingExperience/ResdientInformation/RulesAndRegulations/Pages/
default.aspx
Important Numbers
24/ 7 Call Center: 800 6222 - 4495 3891
Lift Maintenance during Office Hours
4442 6938 – 4442 1485 – 4447 9357
Lift Maintenance after Office Hours
6655 8828 – 5569 2239 – 5509 1264 – 6675 4216
TCAD Office: 4495 3535
Email: TCAD@thepearlqatar.com
Residential leasing: 4495 3838
Concierge Desk: 4495 3851
Concierge Desk Mobile: 3354 2193
Retail Outlets: 4495 3876
Oyster (The Pearl-Qatar Sales Office): 4495 3888
Master Community: 4496 1811
The Pearl Owners Corporation: 7720 6608
Transportation Services:
• Prestige Cars Limousine Service:
• 5547 4242 / 4495 3851 (24hrs)
• Karwa Taxi Service is available at
• 6 La Croisette (2pm – 10pm)
Contact us - pearlliving@udcqatar.com
is the community newsletter of The Pearl-Qatar and
is sponsored by TCAD. Its purpose is to provide the Island’s residents
with views and news of local interest. Opinions expressed
herein do not necessarily reflect those of TCAD, The Pearl-Qatar
or UDC.