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UALITY 2011 - Univerzitet u Zenici

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U N I V E R S I TA S<br />

U N I V E R Z I T E T U Z E N I C I<br />

S T U D I O R U M Z E N I C A E N S I S<br />

BOSNIA & HERZEGOVINA<br />

7 th Research/Expert Conference<br />

with International Participation<br />

1 1<br />

1<br />

<strong>UALITY</strong><br />

<strong>2011</strong><br />

st th<br />

June 01 - 04 , 20 11.<br />

Hotel “Stella” Neum<br />

Bosnia and Herzegovina<br />

SUPER SPONZOR


UNDER THE AUSPICES OF:<br />

Government of the Federation of Bosnia and Herzegovina<br />

Chamber of Economy of Bosnia and Herzegovina<br />

Federal Ministry of Energy, Mining and Industry<br />

Federal Ministry of Development, Entrepreneurship and Crafts<br />

Federal Ministry of Education and Science<br />

Government of the Zenica –Doboj Canton<br />

City Zenica<br />

SUPER SPONZOR<br />

INTERNATIONAL SCIENTIFIC/REVIEW COMMITTEE<br />

Bojan Ačko (Slovenia)<br />

Izet Alić (B&H)<br />

Almir Alihodžić (B&H)<br />

Slavko Arsovski (Serbia)<br />

Vesna Babić-Hodović (B&H)<br />

Senad Balić (B&H)<br />

Slobodan Bakula (B&H)<br />

Branimir Barišić (Croatia)<br />

Hazim Bašić (B&H)<br />

Ana Beroš (B&H)<br />

Marko Bešker (Croatia)<br />

Farzet Bikić (B&H)<br />

Sonja Bjeljac (B&H)<br />

Miroslav Bobrek (B&H)<br />

Tunc Bozbura (Turkey)<br />

Nenad Brkić (B&H)<br />

Miodrag Bulatović (CG)<br />

Faruk Ćaklovica (B&H)<br />

Refik Ćatić (B&H)<br />

Fuad Ćatović (B&H)<br />

Ilija Ćosić (Serbia)<br />

Franci Čuš (Slovenia)<br />

Sedad Dizdarević (B&H)<br />

Slavko Dolinšek (Slovenia)<br />

Jusuf Duraković (B&H)<br />

Mehmet Durman (Turkey)<br />

Smajil Durmišević (B&H)<br />

Ejub Džaferović (B&H)<br />

Rifet Džogić (B&H)<br />

Elma Ekinović (B&H)<br />

Sabahudin Ekinović (B&H)<br />

Nihad Fejzić (B&H)<br />

Firenzo Franceschini (Italy)<br />

David de la Fuente (Spain)<br />

Faris Gavrankapetanović (B&H)<br />

Šefket Goletić (B&H)<br />

Dr. Safet Brdarević, (B&H) - president<br />

Dr. Albert Weckenmann, Co-President (Germany)<br />

Radoslav Grujić (B&H)<br />

Halil Gutošić (B&H)<br />

Csaba Gyenge (Romania)<br />

Miodrag Hadžistević (Serbia)<br />

Adam Hamrol (Poland)<br />

Nađija Haračić (B&H)<br />

Edita Hekelova (Slovakia)<br />

Nedim Hodžić (B&H)<br />

Jasna Horvat (Croatia)<br />

Nenad Injac (Croatia)<br />

Mustafa Imamović (B&H)<br />

Ishak Mešić (B&H)<br />

Sabahudin Jašarević (B&H)<br />

Vid Jovišević (B&H)<br />

Simo Jokanović (B&H)<br />

Emir Kabil (B&H)<br />

Petro Kalyta (Ukraina)<br />

Bato Kamberović (Serbia)<br />

Stanislav Karapetrović (Canada)<br />

Smail Klarić (B&H)<br />

Živko Kondić (Croatia)<br />

Janez Kopač (Slovenia)<br />

Zdravko Krivokapić (CG)<br />

Vjera Krstelj (Croatia)<br />

Seka Kugler (Croatia)<br />

Damir Kukić (B &H)<br />

Ivan Kurić (Slovakia)<br />

Halid Kurtović (B&H)<br />

Samir Lemeš (B&H)<br />

Leon Maglić (Croatia)<br />

Vidosav Majstorović (Serbia)<br />

Vlado Majstorović (B&H)<br />

Zlatan Meškić (B&H)<br />

Mirjana Milošević (Serbia)<br />

Vedran Mudronja (Croatia)<br />

Sulejman Muhamedagić (B&H)<br />

2<br />

Sahib Muminagić (B&H)<br />

Nagib Neimarlija (B&H)<br />

Murćo Obučina (B&H)<br />

Mirsada Oruč (B&H)<br />

Ercan Oztemel (Turkey)<br />

Edward Pajak (Poland)<br />

Mugdim Pašić (B&H)<br />

Zijad Pašić (B&H)<br />

Milan Perović (CG)<br />

Darko Petković (B&H)<br />

Senad Rahimić (B&H)<br />

Vjekoslav Selak (B&H)<br />

Nino Serdarević (B&H)<br />

Hajrudin Skender (B&H)<br />

Mirko Soković (Slovenia)<br />

Jovan Sredojević (B&H)ž<br />

Dragutin Stanivuković (Serbia)<br />

Muharem Šabić (B&H)<br />

Refik Šahinović (B&H)<br />

Aziz Šunje (B&H)<br />

Marko Tadić (B&H)<br />

Mihail Titu (Romania)<br />

Stefano Tornincasa (Italy)<br />

Veljko Trivun (B&H)<br />

Džemo Tufekčić (B&H)<br />

Faik Uzunović (B&H)<br />

Ratko Uzunović (Serbia)<br />

Joan Vivancos Calvet (Spain)<br />

Nermina Zaimović-Uzunović<br />

(B&H)<br />

Dževad Zečić (B&H)<br />

Dragana Živković (Serbia)<br />

Edina Vejo (B&H)<br />

Ivica Veža (Croatia)<br />

Nedjeljko Vukojević (B&H)


Dr. Sabahudin Jašarević, Secretary (B&H)<br />

Dr. Sabahudin Ekinović (B&H)<br />

Dr. Nermina Zaimović-Uzunović (B&H)<br />

Teresa Werner (Germany)<br />

ORGANIZING COMMITTEE<br />

Dr. Safet Brdarević, President (B&H)<br />

PROGRAM COMMITTEE<br />

3<br />

Dr. Darko Petković (B&H)<br />

Dr. Tunc Bozbura (Turkey)<br />

Dr. Samir Lemeš (B&H)<br />

M.Sc. Ibrahim Plančić (B&H)<br />

- Nermin Nikšić, Premijer Vlade Federacije B&H,<br />

- Erdalj Trhulj, Ministar za energetiku, industriju i rudarstvo FBiH,<br />

- Damir Mašić, Ministar za obrazovanje i nauku FBiH,<br />

- Mr. Fikret Plevljak, Premijer Vlade ZE-DO Kantona,<br />

- Dr. Jusuf Duraković, Ministar privrede Ze-Do Kantona,<br />

- Bernadeta Galijašević, Ministrica obrazovanja, nauke, kulture i sporta Ze-Do kantona,<br />

- Mr. Amir Jerlagić, JP Elektroprivreda BiH dd,Sarajevo,<br />

- Enisa Hodžić, JP Elektroprivreda BiH dd, Sarajevo,<br />

- Nihad Kadić, JP Elektroprivreda BiH dd, Sarajevo,<br />

- Mr. Nedžad Rešidbegović, BH TELECOM dd Sarajevo,<br />

- Adnan Mujagić, BH TELECOM dd Sarajevo,<br />

- Mr. Akif Šabić, BH TELECOM dd Sarajevo,<br />

- Zlatko Mujezinović, BH TELECOM dd Sarajevo,<br />

- mr. Nedim Džaferović, BH TELECOM dd Sarajevo,<br />

- Mr. Mirsad Pojskić, JP Elektroprivreda BiH dd, Elektrodis. Zenica,<br />

- Mr. Mirsad Begić, Asocijacija za kvalitet u BiH,<br />

- Mr. Petar Milašinović, Republički zavod za standardizaciju i metrologiju, Banjaluka,<br />

- Dr. Željko Kovačević, Ministar industrije, energetike i rudarstva u Vladi Republike<br />

Srpske<br />

- Dr. Mihajlo Stojčić, dipl. inž.-KOMING d.o.o, Gradiška,<br />

- Mr. Dragan Praštalo dipl. inž.- MIKROELEKTRONIKA, d.o.o, Banjaluka,<br />

- Dr. Simo Jokanović, dipl. inž. – Mašinski fakultet, Banjaluka,<br />

- Anđelko Grahovac, dipl. inž.- PETROL a.d, Banjaluka,<br />

- Slavko Kovačević, dipl. fizičar- ODP „ORAO“, Bijeljina,<br />

- Mr. Fuad Klisura, IPI d.o.o., Zenica<br />

- Dr. Hajrudin Skender, Mljekara Zenica ,<br />

- Mr. Edin Arslanagić, Bosnalijek Sarajevo,<br />

- Eduard Kinčić, Bosnalijek Sarajevo,<br />

- Mr. Asim Gradinčić, Privredna komora SB kantona,<br />

- Goran Tešanović, Institut za standardizaciju BiH<br />

- dr. Žarko Petrović, Institut za akreditaciju BiH,<br />

- Lidija Vignjević, Institut za intelektualno vlasništvo Bosne i Hercegovine,<br />

- Mahir Hadžiahmetović, Vanjskotrgovinska komora BiH,<br />

- Milan Lovrić, Vanjskotrgovinska komora BiH,<br />

- Midhat Ćehajić, Vanjskotrgovinska komora BiH,<br />

- Mr. Ismet Pašalić, dipl.inž. PK Unsko-sanskog kantona,<br />

- Amir Abazović, dipl.inž., Ministarstvo privrede ZE-DO kantona,<br />

- Šefkija Botonjić, Privredna Komora ZE-DO Kantona


TEMATIKA SKUPA<br />

Naučno stručni skup će raditi na sljedeći način: plenarna sjednica (uvodni i pozivni radovi<br />

za globalne teme), simpozij (radovi po temama skupa) i po potrebi workshops (radni<br />

sastanci).<br />

1. KVALITET U PRIVREDI<br />

Upravljanje kvalitetom (koncept, principi, alati i filozofija); Mjerenje karakteristika kvaliteta<br />

sistema i procesa; Metrologija; Kvalitet proizvoda i procesa; Kvalitet u održavanju;<br />

Upravljanje lancem snabdijevanja; Kvalitet i zaštita okoline; Inženjering kvaliteta;<br />

Ekonomika kvaliteta; Upravljanje rizicima; Troškovi kvaliteta i upravljanje troškovima<br />

kvaliteta.<br />

2. KVALITET U OBRAZOVANJU<br />

Pedagoški standardi i norme; Metode i postupci provjere i praćenja znanja studenata<br />

(učenika); Metode i postupci ocjenjivanja kvaliteta nastavnog osoblja; Samoevaluacija<br />

institucija u obrazovanju; Bolonjski proces; Akreditacija i certifikacija nastavnih programa i<br />

institucija; Zakonska regulativa u području obrazovanja; Preporuke za kvalitet u<br />

obrazovanju IWA2; Akreditacija i certifikacija u visokom obrazovanju;<br />

3. KVALITET U JAVNOM SEKTORU<br />

Kvalitet u javnoj upravi; Kvalitet u zdravstvu; Kvalitet u komunalnim preduzećim; Kvalitet u<br />

poljoprivredi; Kvalitet u proizvodnji hrane; Saobraćaj i kvalitet, Aspekti kvaliteta u procesu<br />

pridruživanja BiH EU<br />

4.NORMATIVNA REGULATIVA U KVALITETU<br />

Međunarodni standardi ISO 9000 - Sistemi upravljanja kvalitetom, Međunarodni standardi<br />

ISO 14000 - Sistemi okolinskog upravljanja; Međunarodni standardi, OHSAS 18000 -<br />

Obezbjeđenje zdravlja i sigurnosti; HACCP, ISO 16949, ISO 22000-Upravljanje sigurnošću<br />

hrane, ISO 27000 - Zaštita informacija, SA 8000 - društvena odgovornost, Stanje i trendovi<br />

u razvoju standarda. Informacioni sistemi kvaliteta; Međunarodne nagrade kvaliteta;<br />

Standardizacija; Državni program kvaliteta; Modeli TQM-a i njegova evolucija<br />

PREZENTACIJE<br />

Prezentacije su ograničene na 10 minuta + 5 minuta za diskusiju.<br />

Autori-prezentatori za prezentacije mogu koristiti Power point aplikaciju.<br />

VRIJEME I MJESTO ODRŽAVANJA SKUPA<br />

Skup će se održati od 01. do 04. juna <strong>2011</strong>. godine u Hotelu Stella u Neumu - BiH.<br />

Hotel Stella nalazi se u Neumu, gradiću smještenom na području turističke regije južnog<br />

Jadrana i jedinog izlaza Bosne i Hercegovine na more, mjesta posebnog mediteranskog<br />

ugođaja i šarma. Sam hotel smješten je u mirnoj uvali blizu obali mora, mjesto je<br />

posebnog primorskog ugođaja i raznih ugostiteljsko turističkih privlačnosti.<br />

4


CONFERENCE TOPICS<br />

The Research/Expert Conference will be performed as follows: plenary session (Key<br />

papers concerned global topics), symposium (papers according to the conference topics)<br />

and workshops, when needed.<br />

1. Q<strong>UALITY</strong> IN BUSSINES<br />

Quality management (Concept, Principles, Tools and Philosophies); System and Process<br />

Performance Measurements; Metrology; Quality of product and process; Quality in<br />

maintenance; Supply chain management; Environment protection quality; Quality<br />

Engineering; Quality Economics; Risk Control;<br />

2. Q<strong>UALITY</strong> IN EDUCATION<br />

Pedagogical standards and norms; Methods and procedures of students knowledge<br />

accompany and control; Methods and procedures of educational staff quality control;<br />

Occupational institutions self evaluation; Bologne process and quality; IWA2; Education<br />

programs and institutions accreditation and certification; Law regulation in educational<br />

field;<br />

3. Q<strong>UALITY</strong> IN PUBLIC SECTOR<br />

Quality in public institutions; Quality in health institutions; Quality in community<br />

enterprises; Quality in Agriculture; Quality in Food Processing Industry; Aspect of Quality<br />

in Process Accesion Bih in EU<br />

4. STANDARDS REGULATION IN Q<strong>UALITY</strong><br />

International standards ISO 9000 - Quality Management System; International standards<br />

ISO 14000 - Environmental Management System; International standards ISO 18000 -<br />

Occupational Health and Safety Zone; HACCP, ISO 16949, ISO 22000-Food safety<br />

management system, ISO 27000-Information security management standards, SA 8000-<br />

Social Accountability, Status and trends in development standards; Quality information<br />

systems; Quality awards; Standardization; State quality programs; TQM models and their<br />

evaluation<br />

PAPER PRESENTATION<br />

Presentation is limited to 10 minutes + 5 minutes for discussion.<br />

Presenters can use PowerPoint slide shows.<br />

CONFERENCE DATE AND VENUE<br />

The conference will be held from 01 st to 04 th June <strong>2011</strong> at the Hotel "Stella", Neum,<br />

Bosnia and Herzegovina.<br />

Hotel Stella is situated in Neum, little mediterranean town on the southern coast of the<br />

Adriatic Sea, at the outskirts of the pearl of medieval architecture, the town of Dubrovnik..<br />

Neum is the only town in Bosnia and Herzegovina which has sea exit and it is a town of<br />

special mediterranean ambient and charm.<br />

Hotel Stella itself, is situated near the beach, in the quiet part of Neum, about 500 meters<br />

away from the town center.<br />

5


KOTIZACIJA - CONFERENCE FEE<br />

Kotizacija za autore i učesnike Skupa je 150.00 EURO (300 KM) (uključujući i članove naučnog<br />

odbora i predsjedavajuće sekcija). Kotizacija obuhvata: zbornik radova sa skupa sa pratećim<br />

materijalima, prisustvo svim sekcijama i prezentacijama, osvježenje i piće dobrodošlice.<br />

The conference fee for authors and participants is 150,00 EUR (including members of the<br />

Scientific Committee, and session chairmen). The conference fee includes the following: a copy<br />

of conference proceedings and accompanying materials, admission to all sessions and<br />

presentations, refreshments, and welcome drink. The conference fee should be sent to:<br />

Raiffeisen Bank dd Bosnia and Herzegovina<br />

71000 Sarajevo, Danijela Ozme 3<br />

Branch Office Zenica<br />

S.W.I.F.T.: RZBABA2S<br />

IBAN: BA391610655000034874<br />

In favour of: “INSTITUT ZA PRIVREDNI INZINJERING ZENICA”<br />

Fakultetska 1, 72000 Zenica, B&H<br />

Account no.: 502012000 0550141<br />

Payment Method: OUR<br />

With remark: Registration fee for Q<strong>UALITY</strong> <strong>2011</strong>, paper No Q11-xxx, name and surename)<br />

Učesnici i autori iz Bosne i Hercegovine svoje kotizacije mogu uplatiti na sljedeći račun<br />

(300,00 KM):<br />

Institut za privredni inženjering Zenica, račun kod:<br />

IK Banka d.d. Zenica, 134-0100000-195769<br />

Općina: 103<br />

sa naznakom "Kotizacija za KVALITET <strong>2011</strong> „<br />

(na uplatnici navesti ime i prezime i oficijelni broj rada Q11-xxx)<br />

KORESPODENCIJA - CORRESPONDENCE<br />

Dr. Safet Brdarević<br />

Dr. Sabahudin Jašarević<br />

Address:<br />

Mašinski fakultet<br />

Fakultetska 1, 72000 Zenica<br />

Bosnia and Herzegovina<br />

Phone: 00387 32 449 143<br />

Dear Colleague(s),<br />

Organizing Committee want to inform all<br />

possible participants and passengers to<br />

Neum, that BISS Tours travel agency is<br />

offering them following hotels for<br />

accommodation: „HOTEL STELLA“ Neum<br />

All reservation as well as additional<br />

information can be found on:<br />

6<br />

00387 32 449 145<br />

Fax: 00387 32 246 612<br />

http://www.mf.unze.ba<br />

http://www.quality.unze.ba<br />

E-mail: sjasarevic@mf.unze.ba<br />

sabahudinjasarevic@yahoo.com<br />

sbrdarevic@mf.unze.ba<br />

SMJEŠTAJ - ACCOMMODATION<br />

www.biss-tours.ba<br />

e-mail: ekskurzije@biss-tours.ba<br />

tel: +387 32 442-160<br />

+387 61 713 392


CITY NEUM<br />

HOTEL STELLA<br />

HOTEL STELLA<br />

7


SCHEDULE OF EVENTS<br />

SRIJEDA - WEDNESDAY June 01 st<br />

18.00 – 20.00 Registracija učesnika i piće dobrodošlice<br />

Registration and Welcome Drink<br />

ČETVRTAK - THURSDAY June 02 nd<br />

08.30 – 09.30 Registracija učesnika<br />

Registration of Conference Partcipant<br />

09.30 – 10.00 Otvaranje Skupa - Conference Opening<br />

10.00 – 11.00 Uvodni referati - Keynote Paper Presentation<br />

11.00 – 11.30 Kafe pauza - Coffee Break<br />

11.30 – 13.30 Prezentacija radova u tri paralelne sekcije<br />

Three Parallel Sessions of Presentations<br />

13.30 – 15.00 Pauza za ručak - Lunch Break<br />

15.00 – 17.00 Prezentacija radova u tri paralelne sekcije<br />

Three Parallel Sessions of Presentations<br />

17.00 – 17.30 Kafe pauza - Coffee Break<br />

17.30 – 19.30 Prezentacija radova u tri paralelne sekcije<br />

Three Parallel Sessions of Presentations<br />

20.00 – Večera - Dinner<br />

PETAK - FRIDAY June 03 rd<br />

09.00 – 11.00 Prezentacija radova u tri paralelne sekcije<br />

Three Parallel Sessions of Presentations<br />

11.00 – 11.30 Kafe pauza - Coffee Break<br />

11.30 – 13.00 Prezentacija radova u tri paralelne sekcije<br />

Three Parallel Sessions of Presentations<br />

13.00 – 15.00 Pauza za ručak - Lunch Break<br />

15.00 – 17.00 Prezentacija radova u tri paralelne sekcije<br />

Three Parallel Sessions of Presentations<br />

8


SCHEDULE OF PAPER PRESENTATIONS<br />

ČETVRTAK- THURSDAY, June 02 nd<br />

09.30 — 10.00 Otvaranje Skupa - Conference opening<br />

10.00 — 11.00 Uvodni referati - Keynote Paper Presentation<br />

Chairmen: S.Brdarevi}, S.Klarić, N.Zaimović-Uzunović<br />

1. Kvaliteta u visokom obrazovanju – različiti koncepti, europski model i<br />

primjena u Bosni i Hercegovini<br />

Quality in Higher Education – Different Concepts, European Model and its<br />

Implementation in Bosnia and Herzegovina<br />

Fejzić Nihad, Ćurković Boris (Bosnia and Herzegovina)<br />

2. Unapređenje poslovnih procesa implementacijom modela Šest sigma<br />

Improvements of Business Process by Implementing Six Sigma Model<br />

Habul Aida, Pilav-Velić Amila, Kremić Emir (Bosnia and Herzegovina)<br />

3. Prostor za prezentaciju sponzora - Time for presenting sponsors<br />

ČETVRTAK- THURSDAY, June 02 nd (Kvalitet u privredi)<br />

11.30 — 13.30 SESSION I (Quality in Economy)<br />

Chairmen: H.Bašić, N.Štrbac<br />

1. Mehanizam uticaja sistema menadžmenta kvalitetom na performanse preduzeća<br />

The Mechanism of the Quality Management System Influence on Firm Performance<br />

Ušćumlić Dušanka, Babić Jasna, Pešalj Biljana (Serbia)<br />

2. Od osiguranja kvalitete do certifikata - put od pet koraka - Od certifikata do<br />

kulture kvalitete - dan za danom (temeljeno na primjeru visokog obrazovanja)<br />

From Quality Assurance to the Certificate – A Five Steps' Way - From the Certificate<br />

to a Quality Culture – Day After Day (based on higher education example)<br />

Glumac Dejan, Luić Ljerka (Croatia)<br />

3. Research of Interdependency Between Success of Business and<br />

Business Intelligence System<br />

Bašić Hazim, Bajgorić Nijaz, Mujković Dževida, Šegrt Biljana (B&H)<br />

4. Sistemi upravljanja kvalitetom prema zahtjevima standarda EN ISO 9001:2008.<br />

kao menadžerski alat za spriječavanje nastanka i prevazilaženje kriznih situacija<br />

privrednih organizacija<br />

Quality Management Systems, in Accordance with the Requirements of EN ISO<br />

9001:2008 as a Management Tool for Preventing and Resolving the Crisis in<br />

Business Organisations<br />

Gutošić Halil (B&H)<br />

9


5. The Implementation of the Quality Management Systems in Small and<br />

Medium-Sized Enterprise Sector in Poland<br />

Korniejenko Kinga (Poland)<br />

6. Postupak i specifičnosti poslovnika kvalitete u malim i srednjim preduzećima -<br />

Primjer iz prakse<br />

Specific Rules of Procedure and Quality Small and Medium Enterprises Case Study<br />

Brdarević Safet, Sušić Mensura (B&H)<br />

7. Uvođenje, primjena i održavanje integriranog sustava upravljanja (ISO 9001,<br />

ISO 14001 & OHSAS 18001) u graditeljskoj organizaciji<br />

Introduction, Implementation and Maintenance of Integrated Management System<br />

(ISO 9001, ISO 14001 & OHSAS 18001) in Construction Organization<br />

Lisičar Josip (Croatia)<br />

8. Značaj uvodjenja sistema kvaliteta u Elektrolizi bakra u Boru<br />

The Importance of Introducing the Quality System in the<br />

"Elektroliza" Factory in Bor<br />

Štrbac Nada, Mihajlović Ivan, Živković Dragana, Budjelan Slaviša (Serbia)<br />

9. Integrated Quality Management System Implemented in a Mine<br />

Bialy Witold, Maruszewska Ewa Wanda (Poland)<br />

10. The ISO QMS Implementation in the Printing House<br />

Milčić Diana, Borković Jakov, Donevski Davor (Croatia)<br />

11. Quality as a Vision of the Future<br />

Milovanović Ružica (Serbia)<br />

ČETVRTAK- THURSDAY, June 02 nd (Kvalitet u obrazovanju)<br />

11.30 — 13.30 SESSION II (Quality in Education)<br />

Chairmen: S.Klarić, M.Bobrek<br />

1. Razvoj i standardizacija sistema kvaliteta u institucijama visokog obrazovanja<br />

Development and Standardization of Quality System in Higher Education Institutions<br />

Miroslav Bobrek (B&H)<br />

2. Kvalitetom do boljeg obrazovanja - Model kvaliteta za budućnost (KzP)<br />

Quality Leads to Better Education Quality for the Future of Education Model (KzP)<br />

Zavrl Sonja*, Salković Alisa (*Slovenia, B&H)<br />

3. Integrirani sistem kvaliteta u visokom obrazovanju<br />

Integrated System of QualityiIn Higher Education<br />

Klarić Smail, Bajramović Esad, Islamović Fadil, Hodžić Atif (B&H)<br />

4. The process of Evaluation and Accreditation as instruments of<br />

Quality Assurance in Higher Education in Macedonia<br />

Jashari Hasan (Macedonia)<br />

10


5. Developing Standards for Internal Quality in Higher Education<br />

(Case of Albania and Macedonia)<br />

Loca Semiha, Xhaferi Besa* (Albania, *Macedonia)<br />

6. Konstrukcija HEDEQUAL instrumenta za mjerenje glavnih<br />

faktora usluge visokog obrazovanja u Bosni i Hercegovini<br />

HEDUQUAL Instrument Construction for Measuring Main Factors of<br />

Higher Education Service in Bosnia and Herzegovina<br />

Klarić Smail, Kulašin Džemal (B&H)<br />

7. Doprinos tumačenju i implementaciji europskih standarda i smjernica<br />

(ESG) u visokom obrazovanju u BiH<br />

Contribution to the Interpretation and Implementation of European Standards<br />

and Guidelines (ESG) in Higher Education in B&H<br />

Plančić Ibrahim, Abazović Alim (B&H)<br />

8. Contemporary Trends in Setting Standards for Educational<br />

Assessment; Application to Statistical Education<br />

Draganovic Velid (B&H)<br />

9. Rekonstrukcija studentske ankete – prilog razvoju kvaliteta<br />

evaluacije univerzitetskog nastavnog procesa<br />

Reconstruction of Student Survey – Contribution to the Development of<br />

Evaluation Quality of University Teaching Process<br />

Pehlić Izet, Hasanagić Anela (B&H)<br />

10. Razvoj sistema upravljanja kvalitetom u visokom obrazovanju kroz<br />

izvođenje internih i eksternih evaluacija nastavnih planova i programa<br />

Development Quality Management System at the Higher Education Through<br />

using Self-Evaluation and External Evaluation Study Plans and Programs<br />

Bokonjić Dejan, Petković Darko, Trbojević Stevan (B&H)<br />

11. Percepcija kvalitete u visokom obrazovanju – osvrt na studente<br />

Sveučilišta u Mostaru<br />

Perception of Quality in Higher Education - An Overview on<br />

Students of University of Mostar<br />

Mabić Mirela (B&H)<br />

12. Comparsion between QA system at University of Zenica and University<br />

Din Brasov Transilvania<br />

Oruč Mirza, Plančić Ibrahim, Muminagić Sahib, Petković Darko,<br />

Dascalu Adina* (B&H, *Romania)<br />

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ČETVRTAK- THURSDAY, June 02 nd (Normativna regulativa)<br />

11.30 — 13.30 SESSION III (Standards regulation)<br />

Chairmen: M.Bulatović, S.Borkowski<br />

1. The improving the Total Quality Management concept<br />

Milosan Ioan (Romania)<br />

2. Certificates and Trademarks Confirming the High Quality of Wooden Products<br />

Stasiak-Betlejewska Renata, Borkowski Stanisław (Poland)<br />

3. Energetska efikasnost u ISO standardima<br />

Energy Efficiency in ISO Standards<br />

Bulatović Miodrag (Montenegro)<br />

4. Sistem energetskog upravljanja kao model energetske efikasnosti<br />

u industriji – analiza standarda EN16001 i ISO 50001<br />

Energy Management System as a Model of Energy Efficiency in Industry –Analysis<br />

of Standards EN16001 and ISO 50001<br />

Ćurković Boris, Kapetanović Izudin, Hivziefendić Jasna (B&H)<br />

5. ISO sustav u poduzetničkim inkubatorima<br />

ISO System in Business Incubators<br />

Vukoša Marija, Čovo Petar (Croatia)<br />

6. Savremeni evropski standardi za auditiranje sistema upravljanja kvalitetom<br />

The Latest European Standards for Auditing of Quality Management Systems<br />

Haračić Emira (B&H)<br />

7. Razvoj nacionalne nagrade za kvalitet u Republici Srbiji<br />

National Quality Award Development in the Republic of Serbia<br />

Jelić Miloš, Trajković Vladimir (Serbia)<br />

8. First Application of Total Quality Management in<br />

Ottoman Empire: AHI Organization<br />

Karatop Buket, Karahan Aynur Gül, Kubat Cemalettin (Turkey)<br />

9. Pojmovne odrednice kvaliteta transformacija brownfield lokacije<br />

Determining Brownfield Transformation Quality Terminology<br />

Serdarević Sanjin (B&H)<br />

10. Održavanje populacije tasmanijskih pademelona thylogale<br />

billardierii u Jock Marshall rezervatu<br />

Management of a Population of Tasmanian Pademelons Thylogale<br />

Billardierii in The Jock Marshall Reserve<br />

Riđanović Sanel, Riđanović Lejla (B&H)<br />

12


ČETVRTAK- THURSDAY, June 02 nd (Kvalitet u privredi)<br />

15.00 — 17.00 SESSION I (Quality in Economy)<br />

Chairmen: S.Brdarević, B.Ćorović<br />

1. Implementacija zahtjeva za okolinskim upravljanjem u sistem<br />

upravljanja kvalitetom implementiran prema ISO 2001:2008<br />

Implementation of Requirenments for Environmental Management System in<br />

Quality Management System in Accordance with ISO 9001:2008<br />

Džaka Rejhana (B&H)<br />

2. Implementacija integrisanog sistema upravljanja u BSI d.o.o. Jajce<br />

Integrated Management System Implementation in BSI d.o.o. Jajce<br />

Keran Nihad, Jašarević Sabahudin, Keran Husein (B&H)<br />

3. Balanced Score Card Measurement Applications at a Car Manufacturer<br />

Supplier Company<br />

Antreter Ferenc (Hungary)<br />

4. Model povezivanja uravnotežene karte poslovanja (UKP) sa strategijom preduzeća<br />

Model of Aligning Balanced Scorecard (BSC) with Organization Strategy<br />

Lisica Alan, Petković Darko, Jašarević Sabahudin (B&H)<br />

5. Tehnička kompetentnost internih auditora, kao preduslov za efikasno i<br />

efektivno provođenje internih audita sistema upravljanja kvalitetom, u<br />

organizacijama koje se bave veleprometom lijekova u BiH<br />

Tehnical Competency of Internal Auditors, as a Precondition for Efficient<br />

Auditing of Quality Management System in the Organisations Dealing with<br />

Wholesale of Medicines in BiH<br />

Gutošić Halil, Gutošić Maho (B&H)<br />

6. Benčmarking ljudskih resursa kao instrument upravljanja totalnim kvalitetom<br />

Benchmarking of Human Resources as an Instrument of Total Quality Management<br />

Ćorović Branislav, Šekularac-Ivošević Senka (Montenegro)<br />

7. Obuka i razvoj ljudskih resursa kao ključni faktor u postizanju<br />

kvaliteta i konkurentnosti preduzeća na međunarodnom tržištu<br />

Training and Human Resources Development as a Key Factor in Achieving<br />

Quality and Competitiveness of Enterprises in the International Market<br />

Delić Neira, Oruč Mirsada (B&H)<br />

8. Prikaz procesa upravljanja ciljevima kvaliteta, okoline, sigurnosti i zaštite<br />

na radu u ENERGOINVEST-IEE<br />

Overview of the Process Management with Quality, Environment,<br />

Occupational Health and Safety Objectives in the ENERGOINVEST-IEE<br />

Tafro Haris (Bosnia and Herzegovina)<br />

9. Assessment of use of Information Obtained from QMS Audit, for the<br />

Purpose of Improvement Processes and Products<br />

Scierski Jerzy (Poland)<br />

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10. Tipične neusklađenosti prilikom certifikacijskog audita u malim i srednjim<br />

preduzećima u BiH<br />

Typical Nonconformities during the Certification Audit in the Small and<br />

Medium Enterprices on B&H<br />

Peljto Muamer, Klarić Smail, Bajramović Esad (B&H)<br />

11. Upravljanje promjenama: Uticaj na kvalitet ERP projekta<br />

Change Management: Impact on ERP Project Quality<br />

Delismajlović Denis, Brdarević Safet (B&H)<br />

ČETVRTAK- THURSDAY, June 02 nd (Kvalitet u obrazovanju)<br />

15.00 — 17.00 SESSION II (Quality in Education)<br />

Chairmen: D.Petković, E.Vejo<br />

1. Prilog razvoju informacionog sistema za podršku internom osiguranju<br />

kvaliteta na univerzitetu “Džemal Bijedić“ Mostar<br />

Contribution to the Development of Information Systems for Internal Quality<br />

Assurance Support at the University “Džemal Bijedić“ Mostar<br />

Tiro Dragi, Junuz Emina, Abazović Alim (B&H)<br />

2. Informaciono-komunikacione tehnologije kao podrška u evaluaciji<br />

kvaliteta nastavnog procesa na <strong>Univerzitet</strong>u u Istočnom Sarajevu<br />

Information and Communication Technologies as a support for Evaluation of<br />

Teaching Process at University of East Sarajevo<br />

Mijić Danijel (B&H)<br />

3. Potencijalni značaj web stranica za brendiranje univerziteta<br />

University Web Pages Importance for University Brending<br />

Petković Branka, Petković Darko, Kukić Damir (B&H)<br />

4. E-Learning – New Approach in Quality Education of CNC Machine Programmning<br />

Čuboňová Nadežda, Kardoš Jan (Slovakia)<br />

5. Creating of Contents for Robots Programming Field in E-learning Study Form<br />

Kumičáková Darina, Jakubčík Martin (Slovakia)<br />

6. Uticaj sistema menadžmenta kvalitetom na unapređenje procesa<br />

obrazovanja u pomorstvu<br />

Effect of Quality Management System on Improving Educational Process<br />

in Maritime Affairs<br />

Ivošević Špiro, Šekularac-Ivošević Senka (Montenegro)<br />

7. (Ne)prikladnost paradigmatskih polazišta za elemente vrednovanja<br />

znanstveno-nastavnog procesa u visokom obrazovanju<br />

(No) The Suitability of the Paradigmatic Elements of the Starting Points for<br />

Evaluating Scientific and Educational Process in Higher Education<br />

Vejo Edina, Dizdarević Sedad (B&H)<br />

14


8. Prisutnost metodičkog egzibicionizma u nastavi Islamskog<br />

pedagoškog fakulteta u <strong>Zenici</strong><br />

Presence of Methodical Exhibitionism in Teaching of the Islamic<br />

Pedagogical Faculty in Zenica<br />

Zukić Melisa, Rašitović-Avdić Benisa (B&H)<br />

9. Mjerenja u odgoju i obrazovanju<br />

Measurements in Education Process<br />

Haurdić Senad, Bećiragić Ismet (B&H)<br />

10. SPN-obrasci u funkciji monitoringa i evaluacije u primarnom i<br />

sekunadarnom obrazovanju u BiH<br />

SPN Forms in Function of Monitoring and Evaluation in Primary and<br />

Secondary Education in Bosnia and Herzegovina<br />

Bećiragić Ismet, Haurdić Senad (B&H)<br />

11. Prepoznavanje procesa kvaliteta u univerzalnim religijskim porukama<br />

Recognition of the Quality Proces in Universal Religious Messages<br />

Mukić Haris (B&H)<br />

12. Possibilities of Quality Management System Application at the University<br />

Hekelová Edita (Slovak Republic)<br />

ČETVRTAK- THURSDAY, June 02 nd (Zdravstvo)<br />

15.00 — 17.00 SESSION III (Health care)<br />

Chairmen: R.Šofranac, S.Durmišević<br />

1. Accreditation and ISO 9001 Norm as Systems of Medical<br />

Services Quality Assurance in Poland<br />

Rosak-Szyrocka Joanna, Borkowski Stanisław (Poland)<br />

2. Exploring the Hospital Inpatients Satisfaction: An Analysis on<br />

Factors, Demographics and Patient Rights<br />

Yildirim Nihan, Yildirim Hakan, Çimen Mecit Seval (Turkey)<br />

3. Primjena standarda ISO 9001:2008 u zdravstvenim ustanovama<br />

Implementation of Standard ISO 9001:2008 in Health Care Facilities<br />

Šofranac Rajko, Šofranac Milica (Montenegro)<br />

4. Prednosti i nedostaci uspostavljanja sistema upravljanja kvalitetom prema<br />

zahtjevima standarda EN ISO 9001:2008., u zdravstvenim organizacijama u BiH<br />

Establishing the Quality Management System in Accordance with the<br />

Requirements Of EN ISO 9001:2008 Standard in Health Organisations in<br />

BiH – Strengths and Weaknesses<br />

Turković Samir, Trninić Slobodan (B&H)<br />

15


5. Kompatibilnost sistema upravljanja kvalitetom, prema zahtjevima<br />

međunarodnog standarda EN ISO 9001:2008., sa zahtjevima standarda<br />

1G AKAZ-Upravljanje kvalitetom na nivou doma zdravlja u FBIH<br />

Compatibility of the Quality Management System, as per Requirements of the<br />

International Standard EN ISO 9001:2008, with the Requirements of the<br />

Accreditation Standard 1G-AKAZ - Quality Management at the Level of Health Care<br />

Centres in the Federation of Bosnia and Herzegovina<br />

Turković Samir, Trninić Slobodan (B&H)<br />

6. Definicija kvaliteta zdravstvene zaštite<br />

Definition of the Health Care Quality<br />

Šofranac Rajko, Šofranac Milica (Montenegro)<br />

7. Uticaj nematerijalnih motivatora na kvalitet pružanja<br />

zdravstvenih usluga u JU „Domovi zdravlja“ Kantona Sarajevo<br />

Influence of the Non-Material Motivators to the Quality of Health Services<br />

Provided in the Public Institution “Domovi Zdravlja” of Canton Sarajevo<br />

Trninić Slobodan, Turković Samir (B&H)<br />

8. Kvaliteta u zdravstvu – percepcija pacijenta Doma zdravlja Mostar<br />

Quality in Healthcare - Patients' Perception in Health Care Center Mostar<br />

Mabić Mirela, Bevanda Arnela, Zalihić Amra (B&H)<br />

9. Uloga zdravstvenih menadžera u poboljšanju kvaliteta zdravstvene zaštite<br />

Role of the Health Care Managers in Inproving Quality of Health Care<br />

Antonić Darijana, Mijić-Dmitrašinović Biljana, Antonić Bogoljub (B&H)<br />

10. Opredijeljenost zdravstvenog menadžmenta za standarde kvaliteta<br />

Dedication of Health Care Managment Towards the Quality Standards<br />

Šofranac Rajko, Šofranac Milica (Montenegro)<br />

11. Uticaj kontinuiranog sanitarnog nadzora na zdravstvenu sigurnost životnih medija<br />

The Influence of Regular Sanitary Control on Health Security of Life Media<br />

Durmišević Smajil, Durmišević-Serdarević Jasminka, Sivić Suad, Šabović Fadil,<br />

Durmišević Jasmin (B&H)<br />

ČETVRTAK- THURSDAY, June 02 nd (Kvalitet i troškovi, Informatika)<br />

17.30 — 19.30 SESSION I (Quality and Cost, Informatics)<br />

Chairmen: S.Klarić, R.Jablan-Stefanović<br />

1. Metodologija registrovanja troškova kvaliteta<br />

Methodology for Registration of Quality Costs<br />

Klarić Smail, Pobrić Senada (B&H)<br />

2. Cost Accounting as a Factor of Quality Business<br />

Decision Making in Modern Company<br />

Jablan Stefanović Radmila (Serbia)<br />

16


3. Računovodstvena analiza – upravljačko računovodstvo i knjigovodstvo<br />

dugotrajne materijalne imovine<br />

Mulahasanović Remzija (B&H)<br />

4. Utjecaj računovodstvenih informacija u povečanju kvaliteta proizvoda i usluga<br />

Impact of Accounting Information in Increasing Quality<br />

Iseni Etem (Macedonia)<br />

5. Uticaj koncepta upravljanja troškovima kroz lanac vrednosti na<br />

troškove kvaliteta proizvoda<br />

The Influence of the Concept of Cost Management through the Value<br />

Chain on Product Quality Costs<br />

Jovanović Dejan, Janković Marina (Serbia)<br />

6. Mjerenje razine kvalitete usluge na bazi korisničke percepcije u<br />

financijskom sektoru Federacije Bosne i Hercegovine<br />

Measuring the Level of Service Quality Based on user's Perception of Financial<br />

Sector in the Federation of Bosnia and Herzegovina<br />

Bevanda Arnela, Mabić Mirela, Mahmutović Hasan (B&H)<br />

7. Uspostava IT management framework-a u Raiffeisen Bank dd BiH u<br />

skladu sa ITIL, COBIT i ISO normama<br />

Establishing it Management Framework into Raiffeisen Bank BiH dd in<br />

Accordance with ITIL, COBIT and ISO Standards<br />

Korić Edin, Hadžimahmutović Sead (B&H)<br />

8. Primjena softverskog paket AUTOPIPE za proračun parovoda visokog pritiska<br />

Application Software Package Autopipe for Calculation of High Pressure Steam Line<br />

Vukojević Dušan, Rimac Milenko, Tica Dino, Zečić Dževad (B&H)<br />

9. Određivanje stupnja primjene intraneta u upravljanju proizvodnim procesima<br />

Determining the Level of Application of the Intranet in the Management of<br />

Production Processes<br />

Papić Sejfo, Jašić Midhat (B&H)<br />

ČETVRTAK- THURSDAY, June 02 nd (Ekologija)<br />

17.30 — 19.30 SESSION II (Ecology)<br />

Chairmen: Š.Goletić, F.Bikić<br />

1. Uloga društvene odgovornosti i zelenog marketinga u suvremenom gospodarstvu<br />

The Role of Social Responsibility and Green Marketing in the Modern Economy<br />

Bijakšić Sanja, Jelčić Sandra (B&H)<br />

2. Ispunjenje zahteva standarada ISO 14001 u organizaciji koja se bavi<br />

servisiranjem hidrauličnih uređaja<br />

The Fullfilment of the Requirements of Standards ISO 14001 in an<br />

Organization which Deals with Servicing of Hydraulic Equipment<br />

Nikšić Petar, Trifunović Aleksandar (Serbia)<br />

17


3. Centralni sistem za prečišćavanje otpadnih voda (SIPOV) grada Zenica<br />

The Central System for Cleaning Wasted Waters (SIPOV) in the City Zenica<br />

Duhovnik Jože*, Balić Senad, Goletić Šefket (*Slovenia, B&H)<br />

4. Praćenje sadržaja teških metala u tlu i biljkama u okolini Željezare u <strong>Zenici</strong><br />

Monitoring the Content of Heavy Metals in Soil and Plants in<br />

Environment Ironworks in Zenica<br />

Goletić Šefket, Bukalo Esad, Trako Ejub (B&H)<br />

5. Rezultati mjerenja zagađenosti zraka u <strong>Zenici</strong> u periodu od 1. 11. 2010.<br />

do 31.03.<strong>2011</strong>. godine<br />

Results of Air Pollution Measurements in Zenica in the Period from<br />

1.11.2010 to 31.03.<strong>2011</strong>. Year<br />

Duraković Jusuf, Duran Fahrudin (B&H)<br />

6. Tretman mulja iz procesa proizvodnje pitke vode<br />

Treatment Sludge from the Production Process of Drinking Water<br />

Avdić Nurudin (Bosnia and Herzegovina)<br />

7. Fugitive Emissions Zenica's Coke Plant<br />

Goletić Šefket, Bikić Farzet (B&H)<br />

8. Directions for Reducing the Emission of Pollutants from Motor<br />

Vehicles in Pristina Region<br />

Bashkim Baxhaku, Lajqi Naser, Tytyri Hajredin (Kosovo)<br />

9. Mogućnost ocene ekološkog rizika pri prevozu opasnih materija<br />

Posibility Determination Ekological Risk the Transport of Dangerous Goods<br />

Krstić Vojislav, Krstić Božidar (Serbia)<br />

10. Ekološko-ekonomski efekti sanacije deponije industrijskog otpada "RAČA"<br />

Ecologic and Economic Effects of Remediation of Industrial Waste<br />

Landfill „RAČA“<br />

Sredojević Jovan, Krajišnik Maja (B&H)<br />

11. Mogući ekološki i ekonomski efekti uspostavom sistema upravljanja<br />

električnim i elektroničkim otpadom u Bosni i Hercegovini<br />

Possible Ecological and Economic Effects as a Result of the Establishment of<br />

Management Electric and Electronic Waste Systems in Bosnia and Herzegovina<br />

Polić Adis, Ćatić Adis (B&H)<br />

ČETVRTAK- THURSDAY, June 02 nd (Javni sektor)<br />

17.30 — 19.30 SESSION III (Public Sector)<br />

Chairmen: F.Otajagić, R.Ćatić, L.Maglić<br />

1. Sinergija rada ,umora i odmora<br />

Work,Tiredness and Rest Synergy<br />

Ćatić Refik (B&H)<br />

18


2. Kvalitet upravljanja javnim sektorom u Bosni i Hercegovini<br />

Quality Management in the Public Sector of Bosnia and Herzegovina<br />

Otajagić Ferid (B&H)<br />

3. Kvalitet pružanja usluga u Poreznoj upravi Federacije Bosne i Hercegovine<br />

The Quality of Service Providing in the Tax Administration of Federation<br />

of Bosnia and Herzegovina<br />

Brkić Nenad, Nikšić Nadija, Berberović Denis (B&H)<br />

4. Primjena sustava upravljanja potpunom kvalitetom u Primorsko-goranskoj županiji<br />

Implementation of Quality Management Systems in Primorsko- Goranska County<br />

Vrtodušić Hrgović Ana-Marija, Avelini Holjevac Ivanka, Jerončić Marija<br />

(Croatia)<br />

5. Provođenje ISO 9004:2000 sustava upravljanja kvalitetom<br />

u jedinicama lokalnih samouprava u RH<br />

Implementation of ISO 9004:2000 Quality Management System in Local<br />

Government Units in Croatia<br />

Štajduhar Hrvoje, Čovo Petar (Croatia)<br />

6. Upravljanje kvalitetom u javnoj upravi s posebnim<br />

osvrtom na lokalnu samoupravu<br />

Quality Management in Public Administration with Special Reference to<br />

Local Governments<br />

Marinac Antun (Croatia)<br />

7. Importance of Human Resource Management Quality for Public<br />

Administration Reform in Bosnia and Herzegovina<br />

Značaj kvaliteta upravljanja ljudskim potencijalima za reformu javne uprave u BiH<br />

Jeftić Alma (B&H)<br />

8. Parametri kvaliteta javnog gradskog putničkog prevoza<br />

Quality Parameters of City`S Public Passenger Transportation<br />

Kulović Mirsad, Drašković Danislav (B&H)<br />

9. Sustav upravljanja kvalitetom u gradskoj knjižnici<br />

Quality Management System in Public Library<br />

Maglić Leon, Vuleta Sanja, Samardžić Ivan (Croatia)<br />

10. Marketing modeli rješavanja problema bezbjednosti<br />

Marketing Models of Solving of the Security Problems<br />

Mitrić Saša (B&H)<br />

11. Marketing policijskih agencija u funkciji veće bezbjednosti i boljeg društva<br />

Marketing of the Police Agenciesin Function of Greater Safety and Better Society<br />

Mitrić Saša, Tihi Boris (B&H)<br />

12. Suvremeni utjecaj logistike u maloprodaji<br />

Modern Logistic Mission at Retail Trade<br />

Pantalon Dragan, Čovo Petar (Croatia)<br />

19


PETAK - FRIDAY, June 03 rd (Kvalitet u privredi)<br />

09.00 — 11.00 SESSION I (Quality in Economy)<br />

Chairmen: D.Petković, I.Mešić, S.Vujić<br />

1. Savremeni pristup sistemu kvaliteta i upravljanju lancem<br />

dobavljača u automobilskoj industriji<br />

Modern Approach to Quality System and Supply Chain Management in Automotive<br />

Industry<br />

Alagić Ismar (B&H)<br />

2. Assessing Work Quality, Motivation and Rewarding of<br />

Employees in Leasing Services Sales<br />

Vujić Slobodan, Vujić Saša (B&H)<br />

3. Kvalitet lučkih usluga kao ključna komponenta satisfakcije korisnika<br />

Quality of Seaport Services as a Key Component of Customer Satisfaction<br />

Šekularac-Ivošević Senka , Ćorović Branislav (Montenegro)<br />

4. Sustainability: The Management System Property<br />

Afgan Naim Hamdia, Andre Paul* (Portugal, *USA)<br />

5. Teoretsko istraživanje razvoja sistema kvaliteta Studentskog centra Zenica<br />

Theoretical Investigation of the System of Quality Student Center Zenica<br />

Bašić-Buzaljko Miralema (B&H)<br />

6. Istraživanje zadovoljstva korisnika usluga Studentskog centra Zenica (SCZ)<br />

Customer Satisfaction Survey Services Student Center Zenica (SCZ)<br />

Bašić-Buzaljko Miralema (B&H)<br />

7. Communication Techniques Meant to Ensure Clients’ Satisfaction in the Knowledge<br />

-Based Organisations which have Implemented a Quality Management System<br />

Titu Aurel Mihail, Oprean Constantin, Grecu Daniel (Romania)<br />

8. Primijenjene strategije i modeli rasta malih i srednjih preduzeća<br />

Applied Strategies and Models of Growth of Small and Medium Enterprises<br />

Isaković Suvad (B&H)<br />

9. Marketing koncept u funkciji unapređenja konkurentnosti u trgovačkim<br />

preduzećima u BiH<br />

Marketing Concept in Function of Improvment of Competitiveness in Trade<br />

Companies in BiH<br />

Mešić Ishak, Babić Dijana (B&H)<br />

10. The Factors of Self-Assessment in a Quality Management<br />

System-within a Client Orientation Criterion<br />

Wolniak Radoslaw (Poland)<br />

20


PETAK - FRIDAY, June 03 rd (Kvalitet u privredi-Drvoprerada)<br />

09.00 — 11.00 SESSION II (Quality in Economy- Wood Processing)<br />

Chairmen: N.Zaimović-Uzunović, S.Borkowski<br />

1. Leadership Management Styles in Woodworking Industry<br />

Borkowski Stanisław, Stasiak-Betlejewska Renata (Poland)<br />

2. Quality Improvement Ways of Wooden Products<br />

Stasiak-Betlejewska Renata, Borkowski Stanisław (Poland)<br />

3. Sistem kvaliteta u funkciji unapređenja održivog gospodarenja šumama<br />

Quality System in Function of Sustainable Forest Management Improving<br />

Granić Ernad, Brdarević Fikret (B&H)<br />

4. Drvna industrija u BiH-kvalitet, standardi, tržište<br />

Wood Industry nn BiH- Quality, Standards, Market<br />

Softić Almira, Šorn Štefo (B&H)<br />

5. Uticaj kvalitetne klase drvene građe na krovne konstrukcije<br />

Effect of Timber’s Class Quality on Roof Structures<br />

Meta Sulejman, Muharemi Ardrita (Macedonia)<br />

6. Kontrola kvaliteta izrade drvenih krovnih konstrukcija<br />

The Quality Control of Processing Timber Roof Structures<br />

Meta Sulejman (Macedonia)<br />

7. Kvalitet ljepljenja lameliranog drveta - parametar kvaliteta u proizvodnji prozora<br />

Gluing Quality of Laminated Wood-Parameter of Quality in Wood Industry<br />

Šorn Štefo, Softić Almira (B&H)<br />

8. How to Achieve Excellence and Innovation and Quality in the<br />

Wood Processing Industry in B&H<br />

Alagić Ismar (B&H)<br />

9. Funkcionalna analiza dizajna okova za masivni namještaj<br />

Functional Analysis of the Bed Hinge Design<br />

Mrđanović Elma, Lemeš Samir, Zaimović-Uzunović Nermina (B&H)<br />

10. Estetsko-ergonomski faktor kvaliteta oblikovanja računarskih komponenata<br />

Aesthetics and Ergonomics Factor for the Quality Design of Computer Components<br />

Marković Svetislav, Lazović Tatjana, Marinković Aleksandar, Josifović Danica<br />

(Serbia)<br />

21


PETAK - FRIDAY, June 03 rd (Kvalitet u privredi)<br />

09.00 — 11,00 SESSION III (Quality in Economy)<br />

Chairmen: D.Živković, S.Lemeš<br />

1. Odnos između upravljanja kvalitetom i upravljanja inovacijama<br />

u uslovima ekonomske tranzicije<br />

The Relation between Quality Management and Innovation Management under<br />

Transitional Economic Conditions<br />

Živković Dragana, Živković Živan, Štrbac Nada, Mihajlović Ivan, Manasijević<br />

Dragan, Kostov Ana (Serbia)<br />

2. Značaj kvaliteta i imidža menadžera za korporativni imidž kao element poslovne<br />

uspješnosti bosanskohercegovačkih građevinskih kompanija<br />

The Importance of Quality and Image of Managers for the Corporate Image as an<br />

Element of Business Success of B&H Construction Companies<br />

Šehanović Senija (B&H)<br />

3. Is QMS Capable of Supporting the Company's Innovativity? – Research Results<br />

Scierski Jerzy, Habek Patrycja (Poland)<br />

4. Quality thinking in LEGOstics Laboratory Innovations<br />

Bajor Péter, Bódis Tamás, (Hungary)<br />

5. Upotreba teorije korisnosti u teoriji odlučivanja<br />

A use of the Utility Function in the Decision Making Theory<br />

Bedak-Tahirović Adeleta, Zečić Dževad (B&H)<br />

6. Socio-tehnički sistemi<br />

Socio-Technical Systems<br />

Milekić Mile (B&H)<br />

7. Measuring of Innovation Activities in Bulgarian Industry and Reaching<br />

the Parameters of the Strategy 2020 of EU<br />

Blagoev Dimitar (Bulgaria)<br />

8. Quality of Managing Markets in Crisis (Bulgarian Experience)<br />

Shterev Nikolay (Bulgaria)<br />

9. Alati i tehnike za analizu problema, tokom testa dokazivanja tehničke<br />

sposobnosti odlagača A2Rs5200<br />

Tools and Techniques for Problem Analyses, during the Technical Availability Test<br />

on the Spreader A2Rs5200<br />

Ašimović Faruk (Germany)<br />

10. Fuzzy Estimations of Process Incapability Index<br />

İhsan Kaya (Turkey)<br />

11. Kulturalno-pluralističko naličje interkulturalnog susretanja u organizaciji<br />

Culturally-Pluralistic Aspect of the Intercultural Encounters within an Organization<br />

Alić Amel (B&H)<br />

22


PETAK - FRIDAY, June 03 rd (Kvalitet u privredi)<br />

11.30 — 13.00 SESSION I (Quality in Economy)<br />

Chairmen: N.Zaimović —Uzunović, A.Štrukelj<br />

1. Changing the Design Philosophy to Improve the Quality and Safety<br />

of Traffic on Bridging Structures<br />

Štrukelj Andrej, Ciglarić Iztok* (Slovenia, *Austria)<br />

2. Prilog analizi dinamičkog ponašanja izvoznih postrojenja<br />

primjenom numeričkih i eksperimentalnih metoda<br />

Contribution to Analysis Dynamic Behavior of the Mine Hoisting Applied Numerical<br />

and Experimental Method<br />

Hadžalić Mustafa, Vukojević Dušan, Vukojević Nedjeljko (B&H)<br />

3. In-Line Metrology of Semi-Finished Products by the Optical Bi-Sensor-Method<br />

Weckenmann Albert, Bernstein Johannes (Germany)<br />

4. Kalibracija dinamičke sile u visokofrekventnom pulzatoru<br />

Calibration of Dynamic Force in High-Frequency Pulsator<br />

Lemeš Samir, Emruli Derviš, Muminović Branka (B&H)<br />

5. Interne kalibracije i međuprovjere kalibracije u industrijskoj metrologiji<br />

In-House Calibrations and Intermediate Checks of Calibration in Industrial<br />

Metrology<br />

Lošić Birman, Iličić Marko, Rebihić Mirsad (B&H)<br />

6. Međulaboratorijsko poređenje kao način dodatnog osigurnja<br />

kvaliteta rezultata ispitivanja<br />

Interlaboratory Comparison as a Way of Additional Quality Assurance of Test<br />

Results<br />

Muminović Branka, Beganović Omer, Emruli Derviš (B&H)<br />

7. Developing Measurement Technologies for Improving<br />

the Quality of Construction Process<br />

Štrukelj Andrej (Slovenia)<br />

8. Osiguranje kvaliteta primjenom suvremenih 3D digitalizatora kod<br />

mjerenja dijelova od lima<br />

Quality Assurance Using Contemporary Measurements in 3D Digitizer Parts of<br />

Sheetmetal<br />

Talić-Čikimiš Amra, Spahić Denis (B&H)<br />

23


PETAK - FRIDAY, June 03 rd (Kvalitet u privredi)<br />

11.30 — 13.00 SESSION II (Quality in Economy)<br />

Chairmen: F.Uzunović, D.Bakošova<br />

1. Determination of Allowable Deviation of Axes of Assembled Details<br />

with Cylindrical Surfaces at Assembly with Vibrations<br />

Mozga Natalija, Grinevichs Ivans, Brensons Ilmars (Latvia)<br />

2. Environmental Protection and the Necessity of Measuring Blast<br />

Induced Vibrations in Tunnel Construction<br />

Lubej Samo, Ivanovski Igor (Slovenia)<br />

3. Ispitivanje parovoda visokog pritiska metodama bez razaranja materijala<br />

High Pressure Steam Line Testing Methods No Destructive Materials<br />

Vukojević Dušan, Rimac Milenko, Tica Dino, Vukojević Nedjeljko (B&H)<br />

4. Izbor ispitnog uzorka i metoda ispitivanja kvaliteta zavarenih<br />

spojeva posuda pod pritiskom<br />

Selection of the Testing Sample and Quality Assessment Methods of the Pressure<br />

Vessels’ Welded Joints<br />

Islamović Fadil, Bajramović Esad, Hrnjica Bahrudin, Gačo Dženana, Halilagić<br />

Ramo (B&H)<br />

5. Veza između mikrostrukture i osobina zavarenih spojeva kod ispitivanja<br />

tvrdoće po standardu BAS EN 1043-1<br />

The Relationship between Microstructure and Properties ff Welded Joints at<br />

Hardness Testing According to Standard BAS EN 1043-1<br />

Fakić Belma, Burić Adisa, Kratina Emina, Rimac Milenko (B&H)<br />

6. Optimiranje asortimana čelika u procesu rehabilitacije željezara<br />

Optimisation of Steel Product-Mix in Rehabilitation of the Iron&Steel Works<br />

Uzunović Faik, Uzunović, Nadja-Azra, Franjić Aida, Žuna Šaban (B&H)<br />

7. Mathematical Model and Statistical Analysis of the Residual Stresses<br />

( σ residual ) in the Cross Section Area of Steel Quality Pipes J55 API 5CT<br />

Mjaku Malush, Kozinakov Dimitri*, Krasniqi Fehmi, Elezi Dervish** (Kosovo,<br />

*Macedonia, **Albania)<br />

8. Residual Austenite Analysis of Bearing Elements<br />

Šišáková Jana, Šišák František, Bakošová Dana (Slovak Republic)<br />

9. AFM Analysis of Aluminium Alloys<br />

Bakošová Dana, Šišáková Jana, Rusnáková Soňa* (Slovak Republic, Czech<br />

Republic)<br />

24


PETAK - FRIDAY, June 03 rd (Kvalitet u privredi)<br />

11.30 — 13.00 SESSION III (Quality in Economy)<br />

Chairmen: S.Brdarević, M.Oruč<br />

1. Osiguranje vrhunskog kvaliteta odljevaka iz nodularnog ljeva<br />

Assuarance of Castings Quality from Ductile Iron<br />

Mujagić Derviš, Pihura Derviš (B&H)<br />

2. Evaluation of Quality the Superheater Tubes made of Steel 14<br />

MOV 6 3 in View of Microstructure<br />

Kovačević Zorica, Karastojković Zoran (Serbia)<br />

3. Mikrostrukturno praćenje kvaliteta čelika ČSN 15 223 tokom rada na<br />

povišenim temperaturama metodom replika<br />

Microstructure Quality Monitoring in ČSN 15 223 Steel in Exploatation at Elevated<br />

Temperatures by Replica Method<br />

Kovačević Zorica, Karastojković Zoran (Serbia)<br />

4. Modeling of Cracks Presence in Steel After Hot Rolling<br />

Kovačič Miha, Mačkošek Katja, Mihevc Andrej, Marolt Tomaž (Slovenia)<br />

5. Procjena naponskog stanja i broja ciklusa do nastanka pukotine u<br />

nosećim valjcima rotacione peći za klinkere<br />

Prediction of the Stress and Number of Cycles to Crack Initiation in Support Rollers<br />

of Cement Kiln<br />

Žiga Alma (B&H)<br />

6. Utjecaj procesa kovanja na homogenizaciju mikrostrukture superlegure NIMONIC 80A<br />

Influence of Forging Process on Homogenization Microstructure of Superalloy<br />

NIMONIC 80A<br />

Mujagić Derviš, Ćubela Dijana, Oruč Mirsada (B&H)<br />

7. Preparing Process of Steel Surfaces of Ship’s Ballast Tanks -<br />

Applying the Resolution MSC 215 (82)<br />

Dražić Damir, Antonić Radovan, Stojan Siniša, Kulenović Zlatan (Croatia)<br />

8. Standards of the Republic of Kosovo, Standards Agency and their<br />

Importance in Improving the Quality<br />

Ramaj Vehbi, Lajqi Hysen, Gara Hafiz, Istogu Bujar, Millaku Bedri (Kosovo)<br />

9. Improving Standards in Tourism of the Republic of Kosovo<br />

and Improving the Quality of Tourist Offer<br />

Millaku Bedri, Krasniqi Fadil, Ramaj Vehbi, Elezaj Ariana, Loku Afrim (Kosovo)<br />

25


PETAK - FRIDAY, June 03 rd (Kvalitet u privredi)<br />

15.00 — 17.00 SESSION I (Quality in Economy)<br />

Chairmen: I.Kurić, D.Petković<br />

1. Quality of Machine Tools and Quality of Product<br />

Kuric Ivan, Košinár Matúš (Slovakia)<br />

2. Izrada navoja visoke kvaliete ekscentričnim rezanjem<br />

A Production of the Threads with a High Quality by using of Eccentric<br />

Cutting Method<br />

Šogorović Danijel, Mišković Ante (B&H)<br />

3. Identifikacija i analiza uticajnih parametara na kvalitet izradaka u procesu<br />

istosmjernog hladnog rotacionog istiskivanja (IHRI) primjenom Ishikawa metode<br />

Identification and Analysis of Significant Parameters on the Quality of the<br />

Workpieces that are made by Cold Flow Forming Aided by Ishikawa Metod<br />

Ekinović Sabahudin, Plančić Ibrahim, Begović Edin, Đukić Himzo (B&H)<br />

4. Krutost bušilice kao preduvjet osiguranja kvaliteta otvora<br />

Stiffness of the Drilling Machine as Prerequisite for Ensuring the Quality of the Hole<br />

Rupar Miljan (Bosnia and Herzegovina)<br />

5. Robotsko radno mjesto za osiguranje kvaliteta brušenih i poliranih proizvoda<br />

A Robot-Cell for Quality Assurance of Ground and Polished Products<br />

Čabaravdić Malik (B&H)<br />

6. Određivane periodičnosti sprovođenja preventivnog održavanja tehničkih sistema<br />

Posibility Determination the Periodicality Preventive Maintenance Technical Systems<br />

Krstić, Ivan, Krstić Vojislav, Krstić Božidar (Serbia)<br />

7. Prediction of Wear Processes Versus Quality of Maintenance<br />

Napiórkowski Jerzy, Drożyner Przemyslaw (Poland)<br />

8. -Education of Maintenance Professionals – Experiences and Trends in Slovakia<br />

Stuchly Vladimir, Čuboňová Nadežda (Slovakia)<br />

9. Prilog poboljšanja kvaliteta održavanja procesnih<br />

ventilatora pomoću vibrodijagnostičkog nadzora<br />

Contribution to Improvement of Quality Maintenance of Process Fan, Using<br />

Vibrodiagnostic Control<br />

Alić Senad, Imamović Mustafa, Jašarević Sabahudin, Brdarević Safet (B&H)<br />

10. Menadžment kvalitetom održavanja vazduhoplova<br />

Aircraft Quality Maintenance Management<br />

Karadžić Radoje, Petković Darko*, Šabić Muharem* (Montenegro, * B&H)<br />

26


PETAK - FRIDY, June 03 rd (Kvalitet u privredi)<br />

15.00 — 17.00 SESSION II (Quality in Economy)<br />

Chairmen: M.Drljača, S.Xhaferi<br />

1. Upravljanje rizicima faktor održivog uspjeha<br />

Risk Management Factor for Sustainable Accomplishment<br />

Drljača Miroslav (Croatia)<br />

2. Procjena rizika proizvođača i kupca u postupku testiranja pouzdanosti sistema<br />

Risk Assessment of the Producer and Buyer in the Process of Testing the Reliability<br />

of the System<br />

Imamović Mustafa, Jašarević Sabahudin (B&H)<br />

3. -Explosive Risk Management<br />

Toth Ivan, Stranjik Alen, Božić Branko (Croatia)<br />

4. Models for Credit Risk Assessment with Regard to<br />

the Finansial Market of Macedonia<br />

Xhaferi Seadin, Sadiku Luljeta, Sadiku Murat (Macedonia)<br />

5. Mjerenje efikasnosti sistema upravljanja informacionom sigurnosti<br />

analizom fizičke kontrole pristupa zaštićenim prostorijama<br />

Measuring Information Security Management System Efficiency through Physical<br />

Access Control Analysis of Protected Area<br />

Delić Enver, Agić Dragana, Jašarević Sabahudin (B&H)<br />

6. Sustav upravljanja sigurnošću u letačkoj operativi<br />

Safety Management Systems in Flight Management<br />

Paljetak Josip, Selak Pero (Croatia)<br />

7. Ocjena kvaliteta i preuzimanje građevinskih proizvoda u osni i Hercegovini<br />

Quality Control and Adoption of Construction Products in Bosnia and Herzegovina<br />

Kurtović Azra (B&H)<br />

8. Značaj kvaliteta transportne logistike u lancu snabdijevanja<br />

Significance of Transportation Logistics Quality in Supply Chain<br />

Kulović Mirsad, Jusufranić Ibrahim, Popović Ružica (B&H)<br />

9. Informatika i kvalitet<br />

Informatics and Quality<br />

Sućeska Suad (B&H)<br />

10. Barriers and Benefits of Total Quality Management in the<br />

Construction Industry: Evidence from Turkish Contractors<br />

Gul Polat, Atilla Damci, Yalcin Tatar (Turkey)<br />

27


PETAK - FRIDAY, June 03 rd (Kvalitet u privredi)<br />

15.00 — 17.00 SESSION III (Quality in Economy)<br />

Chairmen: Š.Goletić, O.Jukić<br />

1. Utjecaj tehničkog stanja vozila na sigurnost prometa<br />

Impact of Technical Condition of Vehicles on Traffic Security<br />

Brdarević Safet, Halilović Nihad (B&H)<br />

2. Osiguranje kvalitete u procesu održavanja motornih vozila<br />

Quality Assurance in the Process of Motor Vehicles Maintenance<br />

Grubišić Miroslav, Rezić Snježana (B&H)<br />

3. Efikasnost sistema upravljanja kvalitetom na stanicama<br />

tehničkih pregleda vozila prema ISO 9001:2008<br />

Efficiency of Quality Management Systems at the Stations of Technical Inspection of<br />

Vehicles According to Norm ISO 9001:2008<br />

Klisura Fuad, Jašarević Sabahudin, Matoc Željko, Čengić Safudin (B&H)<br />

4. Mobilno postrojenje za automatizirano pranje teretnih vozila (za gradska radilišta)<br />

Mobile Automated Washing Plant for Freight Vehicles (for Construction Sites<br />

Situated in Towns)<br />

Omer Jukić (B&H)<br />

5. Organizacija inspekcije vozila za prevoz opasnih materija prema<br />

standardu BAS ISO/IEC 17020<br />

Organisation of Inspection of Vehicles for Transportation of Dangerous Goods<br />

According to Standard ISO/IEC 17020<br />

Prcanović Halim, Festić Ermina, Agić Dragana (B&H)<br />

6. Chemical Tanker Cargo Tanks Inerting Process with Nitrogen Generator<br />

Stojan Siniša, Antonić Radovan, Dražić Damir, Kulenović Zlatan (Croatia)<br />

7. Tehnološko-ekonomske osnove proizvodnje bioplina sa farmi<br />

na Unsko-sanskom kantonu<br />

Technology and Economic Foundations of Biogas Production from Farms in the<br />

Una-Sana Canton<br />

Šišić Ifet, Pračić Nermin, Hodžić Sebila (B&H)<br />

8. Istraživanje prinosa bioplina u procesu anaerobne digestije<br />

otpada iz mesne industrije<br />

Research Yield Bioplin in an Anaerobic Digestion of Waste from Industrial<br />

Slaughterhouse<br />

Imamović Nusret, Goletić Šeket (B&H)<br />

9. Tehnološke i organoleptičke osobine ploda introdukovanih<br />

sorti trešnje u rejonu Podgorice<br />

The Technological and Organoleptic Fruit Varieties Introducet Cherry Region in<br />

Podgorica<br />

Odalović, P., Prenkić,R. (Montenegro)<br />

28


10. Primjena biostimulatora Amalgerol Premium za bolju kakvoću i veći prinos<br />

poljoprivrednih kultura<br />

Use of Biostimulator Amalgerol Premium for Better Quality and Higher Yield of<br />

Crops<br />

Šimunić Ružica, Šubić Milorad, Batas Davor, Krnjajić Siniša, Jukić Romeo, Rob<br />

Krunoslav (Croatia)<br />

11. Geološka građa termalnog izvorišta Mala Kladuša u determinaciji sanitarne zaštite<br />

Geology Structure of Thermal Source Mala Kladuša in Determining Sanitary<br />

Protection<br />

Baraković Amir (B&H)<br />

12. Karakterizacija vodnih tijela podzemnih voda, metodologija i ograničenja<br />

Characterization of Groundwater Bodies, the Methodology and Limitations<br />

Žigić Izet, Pašić-Škripić Dinka (B&H)<br />

29<br />

Notes �


Notes �<br />

30


31<br />

Notes �

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