Numerical Index

Warranty Terms
Product Support and
Service Programs
If the Customer discovers within the warranty period (original or Service
Agreement) that an Instrument has a defect in materials and/or
workmanship, the customer must promptly notify the Company. Also, if the
Customer discovers within the service warranty period that any service or
repair work performed by Linvatec has a defect in workmanship and/or
materials, the customer must promptly notify the Company. If it becomes
necessary to return the Instrument to the Company, the Customer must (a)
acquire a “Returned Goods” authorization from the Company Customer
Service Department, (b) pack the unit carefully, and (c) return it to the
Company via air freight, prepaid.
Within a reasonable time after receipt of the Instrument, the Company will
investigate and correct any defect covered by warranty by providing, at its
option, one of the following: service or repair of the Instrument, a
replacement of the Instrument, or a refund of the purchase price of the
Instrument. All parts and assemblies replaced by Linvatec shall become the
property of Linvatec. These remedies are the Customer’s exclusive remedies
under the warranty.
The foregoing limited warranties do not apply to:
• Instruments that have been tampered with, altered, abused, neglected,
or misused.
• Instruments damaged through use with other than Company authorized
accessories, attachments, burs or blades.
• Instruments not manufactured by or for the Company.
• Instruments used for purposes other than those for which they were
designed and manufactured, including use in any way inconsistent with
the instructions and warnings contained in the Company instruction
manuals and package inserts.
• Instruments that were last serviced, refurbished, reprocessed or
reconditioned by a nonauthorized service entity.
THE FOREGOING LIMITED WARRANTIES ARE IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
In no case shall the Company be liable for any special, incidental or
consequential damages based upon breach of warranty or any other legal
theory. Some jurisdictions do not allow limits on warranties, or on remedies,
and, in such jurisdictions, the limits in this and the preceding paragraphs may
not apply.
The Company reserves the right (a) to make design changes to Instruments at
any time without notice to Customer and without incurring any obligation to
incorporate those changes into Instruments previously purchased or leased, and
(b) to make changes from time to time in the contents of any publication,
instruction manual or package insert without any obligation to notify Customers
of such revisions or changes, and (c) to change price without notice.
Additional Service Programs
R.A.P.I.D.
Linvatec’s R.A.P.I.D. (Replacement Arthroscope/Endoscope with Priority for
Immediate Delivery) program is designed to minimize downtime and
inconvenience when a Linvatec reusable scope is damaged. Linvatec will
replace reusable scopes covered under this program on an exchange basis, via
overnight delivery, subject to availability.
RAPID Program Guidelines:
1. Linvatec will replace the damaged scope via overnight shipment (subject to
availability) with a model of equal quality. Linvatec Customer Service must
receive the request prior to 4:30 p.m. EST for next business day delivery. A
customer purchase order is required.
2. An invoice up to list price will be issued. It is your responsibility to return
the damaged scope to Linvatec within fifteen (15) working days. The
returned scope will be evaluated and, if repairable, a credit will be issued
for the salvage value (as determined by Linvatec) of the damaged scope.
3. If the damaged scope cannot be refurbished, credit will not be issued and
you will be notified.
4. Linvatec reserves the right, from time to time, to modify the list of scopes
being covered under this program.
For additional information, contact your Sales Representative or Linvatec
Customer Service at 800-237-0169.
Advance Payment R.A.P.I.D.
Linvatec’s Advance Payment RAPID (Replacement Arthroscope/Endoscope
with Priority for Immediate Delivery) program is designed like the RAPID
program, but is intended to capitate scope repair costs. Under the program,
customers will pre-pay a fee based on the number of their Linvatec scopes.
Linvatec will replace damaged scopes up to four (4) times [the number of
scopes covered under the agreement per year].
Advanced Payment RAPID Guidelines
1. Customer must sign an agreement for one (1), two (2), or three (3) years.
2. Upon signing the agreement, an invoice will be issued for the amount of
the agreement.
3. Linvatec will replace the damaged scope via overnight shipment (subject to
availability) with a model of equal quality. Linvatec Customer Service must
receive the request prior to 4:30 p.m. EST for next business day delivery. A
customer purchase order is required.
4. A zero-dollar invoice will be issued. It is your responsibility to return the
damaged scope to Linvatec within ten (10) working days.
5. If the damaged scope is not received within ten (10) working days, you will
be invoiced $1,500.00, which is not refundable.
6. This program does not currently cover 1.9mm small joint scopes. Linvatec
reserves the right, from time to time, to modify the list of scopes being
covered under this program.
C.4, ENDOSCOPIC IMAGING SYSTEMS Customer Service: (within U.S.) Phone: 800.237.0169 • Fax 813.399.5256 • Customer Service: (outside U.S.) Phone: 727.392.6464 • Fax: 727.397.4540