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Envision Flat Rate R.A.P.I.D. Repair Linvatec’s Envision Flat Rate Repair program is an alternative to the standard R.A.P.I.D. program. Our Flat Rate program is designed for hospitals that still require a 24-hour placement but want a price cap on repair costs. For a flat rate, Linvatec will provide a replacement scope within 24 hours. This program keeps scope repair simple and convenient. Program Guidelines: 1. Customer will sign an agreement stating they will use the Linvatec Flat Rate program and agree to have scopes only serviced by a Linvatec authorized repair facility. 2. Linvatec will replace the damaged scope with a model number of equal quality using next business day delivery service. To ensure next business day delivery, Linvatec Customer Service must receive the request by 4:30 p.m. EST. A Customer purchase order is required. 3. An invoice at up to list price will be issued. It is your responsibility to return the damaged scope to Linvatec within fifteen (15) working days for evaluation. The returned scope will be evaluated and a credit will be issued (the difference between the invoiced price and the flat rate repair price). 4. If the scope has been previously repaired by a facility other than an authorized Linvatec repair center, the warranty will be void and a credit will not be issued. For additional information, call your Sales Representative or Customer Service at 800-237-0169. Clear Repair Pay-For-Service Repair Program for Damaged Arthroscopes /Endoscopes Linvatec’s Clear Repair program is another alternative to our R.A.P.I.D. program. With Clear Repair, you will receive the same scope after it is repaired to its original specifications. All repairs are warranted in accordance with our service warranty period (refer to section Service Warranty Period). Processing a Clear Repair: 1. Call your Linvatec Sales Representative or Customer Service to obtain a Return Goods number for a repair through the Clear Repair program. When you are issued your RG number, you will be advised of the location where to send your Instrument. 2. Mail the damaged scope in a shipping carton provided by your Sales Representative. 3. The Linvatec Repair Coordinator will present you with a quote within 24 hours of receiving the damaged scope: • The repair quote is based on the repair required. Prices are estimates only. • Approval of the repair quote is required. Service Programs 4. If the scope is severely damaged, you may choose between a replacement through our R.A.P.I.D. program or having the scope repaired. 5. If the scope cannot be repaired, a new or refurbished scope will be offered. 6. The scope is returned to you within 5-10 working days of Customer approval. For additional information, contact your local Sales Representative or Linvatec Customer Service at 800-237-0169. Loaner Program Linvatec’s loaner program is designed to minimize downtime and inconvenience when an essential product needs off-site servicing. Loaners are available for most capital products. Loaners are available at no charge during the warranty period (includes both original and extended warranty) A nominal loaner charge is associated with products not covered by a warranty. Program guidelines: 1. Linvatec will strive to send the same model number as your unit but reserves the right to send a different model. 2. Loaners, if available, will be sent using next business day delivery service. To ensure next business day delivery, Linvatec Customer Service must receive all loaner requests prior to 5:30 p.m. EST. 3. For warranted products, Linvatec will pay freight charges out (includes both the loaner unit and the repaired unit). You are responsible for freight charges in (includes both the unit needing repair and the return shipment of the loaner unit). 4. A loaner unit will be considered delinquent if any of the following conditions are met: • If the loaner is not returned within fourteen (14) calender days after shipment of your repaired Instrument • If the loaner is not returned within seven calendar (7) days after your rejection of a quoted repair price • If your Instrument needing repair is not received at Linvatec within fourteen (14) calendar days of loaner shipment 5. Linvatec reserves the right, at its sole discretion, to charge non-refundable late fees and/or to charge up to full list price for any loaner product which is not returned on time or which is damaged due to customer misuse or negligence. 6. Linvatec reserves the right to ask cash-in-advance and credit card customers to pay the standard repair charges and loaner fees (if applicable) prior to shipping a loaner. Customer Service: (within U.S.) Phone: 800.237.0169 • Fax 727.399.5256 • Customer Service: (outside U.S.) Phone: 727.392.6464 • Fax: 727.397.4540 ENDOSCOPIC IMAGING SYSTEMS, C.5
Procedure for Returns/Repairs 1. All Instruments must be cleaned and sterilized, if appropriate, prior to return of any Instrument to Linvatec. Instruments contaminated with biohazardous materials will be returned to you at your expense. 2. An authorized Return Goods (R.G.) Number must be obtained prior to returning any Instrument for repair/return. 3. To return a product for repair, contact Linvatec Customer Service. The following information is needed to process a repair/return: • Catalog Number • Serial/Lot Number (if applicable) • Original Invoice Number • Detailed description of the problem or reason for return 4. The R.G. number must be displayed on the outside of the box, included with all paperwork, and must be referred to when making an inquiry about the status of a repair/return. 5. Linvatec maintains various repair centers around the world. When you are issued your R.G. number, you will be advised of the location where to send your product. Ship returns only to: Linvatec Corporation Attn. Return Goods Department 11155 Concept Boulevard Largo, FL 33773-4908 USA Return Terms If it becomes necessary to return a product after purchase, the product must be returned within 45 days of ship date. Returns must be shipped prepaid freight. Returns that are not shipped prepaid freight will not be accepted. All product returns, except those attributable to a Linvatec error, are subject to a restocking fee of 15% of the purchase price or $25, whichever is greater. Products Not Eligible for Credit: • Sterile products/disposables returned with the outer packaging seals broken • Non-sterile products that have been sterilized and/or placed in the surgical field • Products damaged by customer misuse or negligence • Altered or customized products • Products purchased through a sales promotion • Products damaged in return transit due to inadequate packaging • Less than full packages – all products must be in original packaging • Obsolete products Return/Repair Information Products purchased under “True Purchasing Flexibility” or Linvatec Financial Services programs may have different return guidelines depending on the program selected. Packaging Whenever it is required to return your product, be sure to package it in a protective carton. We recommend that you save the original shipping container for this purpose. In-transit damage is not covered by the warranty; therefore, it is best to always insure shipments. Return Shipping All repaired products will be returned to you via second day air delivery unless you request an alternate shipping method. The cost of return shipping is your responsibility unless the product is under a warranty. C.6, ENDOSCOPIC IMAGING SYSTEMS Customer Service: (within U.S.) Phone: 800.237.0169 • Fax 813.399.5256 • Customer Service: (outside U.S.) Phone: 727.392.6464 • Fax: 727.397.4540
Page 1 and 2: ENDOSCOPIC IMAGING SYSTEMS CATALOG
Page 3 and 4: Terms Linvatec Corporation’s stan
Page 5: Warranty Terms Product Support and
Page 9 and 10: 8180AC C3110 C3284 1CCD Digital Cam
Page 11 and 12: EnVision Autoclavable Small Joint
Page 13 and 14: EnVision Autoclavable Arthroscopes
Page 15 and 16: EnVision Autoclavable Video Scopes
Page 17 and 18: Digital Documentation VP1500 Digita
Page 19 and 20: Advanced Insufflation Systems GS105
Page 21 and 22: Medical Monitors Linvatec 20” Med
Page 23 and 24: The new 8179 modular cart can be cu
Page 25 and 26: ClearESS II Irrigation and Suction
Page 27 and 28: Adapters Video Accessories Cat. No.
Page 29 and 30: Sensatec ® Tissue Grasping Forceps
Page 31 and 32: Sensatec ® Scissors Metzenbaum Cur
Page 33 and 34: Bi-Tec ® 117650 117651 Bi-Tec Thum
Page 35 and 36: Suture Punch Suture Punch • Soft
Page 37 and 38: ENDOSCOPIC IMAGING SYSTEMS INDEX C.
Page 39 and 40: Numerical Index Cat. No. Descriptio
Page 45 and 46: Alphabetical Index Cat. No. Descrip
Page 47 and 48: Alphabetical Cat. No. Description P
Page 53 and 54: Notes C.52, ENDOSCOPIC IMAGING SYST

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