financial performance for fiscal year 2007 grupo financiero improsa

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MEMORIA ANNUAL REPORT ANUAL 2007 / GRUPO FINANCIERO IMPROSA In 2007 Improseguros worked on designing a business model where the emphasis was on superior customer service, since this is a differentiating factor in the market. Within this strategic guideline, the company initiated a plan for reviewing and adjusting processes needed for confronting the imminent opening of the Costa Rican insurance market. 30 Improseguros Cuadro # 1 Improseguros Portfolio composition by insurance type, december 2007 Type Premiuns (thousands of ¢) Number of policies % (insurance/ premium) Car 1.567.777 4.215 38% Workers Compensation 1.014.459 576 25% Fire 707.845 1.146 17% Other 228.388 210 6% Medical Expenses 146.754 508 4% Life 130.585 119 3% Contractor 127.577 42 3% Freight 116.622 128 3% Electronic Equipment 52.395 123 1% Theft 15.779 121 0% Unemployment 366 1 0% TOTAL 4.108.547 7.189 100% 6% 17% 4% Car Workers Comp Fire 3% 3% 3% Graphic # 6 Improseguros Portfolio distribution by insurance type 1% Medical Expenses Life Other 25% Contractor Freight 38% Electronic Equipment “All our 2007 results make us feel not only proud and satisfied with our efforts, but also prepared to face the new challenges awaiting us around the corner in the insurance sector.” Monserrat Buján
IMPROACTIVA Julio Bonifacino Gutiérrez General Manager ImproActiva continued to improve its performance in mass consumer finance in 2007, maintaining its leadership on the basis of three key variables: response time, ease and personalized attention. National coverage expanded in 2007 to 40 points of sale or kiosks covering every province, in order to provide greater access and better customer service. The sharp growth is also the product of 32 new partnerships negotiated with established merchants, by which ImproActiva finances customer purchases at each enterprise; of these partnerships, one in particular with an appliance retailer has had excellent results. The start-up of activities in Guatemala in 2006 has been consolidated under the same principles, reaching figures in the black sooner than expected. Growth has been a constant at ImproActiva. In 2007 the company reached 28,670 customers, surpassing the target set out in its strategic plan. This was a very important achievement for a staff team that by the end of the year included 265 people – a team that has shown its ability to simultaneously manage the year’s ambitious growth targets and long-term business development projects. ANNUAL MEMORIA REPORT ANUAL 2007 / / GRUPO FINANCIERO IMPROSA Placement for the year was 88% higher than for the previous year. Investment in technology included a telecommunications platform which, by using IP technology, provides tools for increasing the performance capacity and productivity of all customer contact centers. Likewise, as of August a project was initiated to optimize credit decision processes in order to improve portfolio quality and help maintain leadership in key aspects such as response time and ease. “All actions undertaken by ImproActiva actions are founded on principles and values we share on a daily basis. We are a team focused on a well-defined strategy adaptable to market needs. We listen to our customers and believe in continuous improvement.” Julio Bonifacino ImproActiva 31
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financial performance for fiscal year 2007 grupo financiero improsa

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