British Land Retail case studies - Open site which contains PDF

etail
CaSe
StUDieS
CORPORATE RESPONSIBILITY REPORT 2010

CONteNtS
TOGETHER WE ARE ACHIEVING MORE
this booklet features a collection of property management
and corporate responsibility case studies from across our
managed retail portfolio. all initiatives took place from 1 april
2009 to 31 March 2010, unless otherwise stated.
Our 26 million sq ft of retail space includes 93 retail warehouse
properties, 102 superstores and 10 shopping centres, as at
31 March 2010. Our portfolio is made up of both wholly-owned
assets and properties we hold through our interest in funds and
joint ventures. in this booklet we focus on a selection of the retail
parks and shopping centres we manage directly.
Find out more about what’s been happening at:
– Birstall Shopping Park
– Broughton Shopping Park
– Eastgate Shopping Centre
– Fort Kinnaird Shopping Park
– Glasgow Fort Shopping Park
– Meadowhall Shopping Centre
– Nassica Retail and Leisure Centre
– Parkgate Shopping
– Puerto Venecia Retail Park
– St Stephen’s Shopping Centre
– Teesside Shopping Park
– The Source at Meadowhall
britishland.com/crreport2010
We tHaNK OUr StaFF, SUPPlierS,
OCCUPierS aND lOCal PeOPle FOr
WOrKiNG WitH US tO DeliVer ValUe,
SaVe NatUral reSOUrCeS aND MaKe
a POSitiVe DiFFereNCe.
Charles Maudsley
Head of retail

BirStall
SHOPPiNG ParK,
leeDS
BirStall iS SitUateD Near leeDS aND HaS BeeN iN tHe
BritiSH laND POrtFOliO SiNCe 1999. tHe ParK iS HOMe tO
14 SHOPS, attraCtiNG 3.5 MilliON ViSitOrS a year aND
BriNGiNG 800 jOBS tO tHe area at PeaK tiMeS.
Footfall went up by 7% this year, outperforming the national
average. it is managed by an on-site team, with Savills acting as
managing agents.
BirStall SHOPPiNG ParK 01
6%
LESS ENERGY uSE
the team at Birstall reduced
energy use by 6%, saving
8,700 kWh of energy and an
estimated £800 for retailers,
as well as cutting carbon
emissions by five tonnes.

BirStall
SHOPPiNG ParK
INVESTING IN THE NExT GENERATION
lOCal StUDeNtS FrOM MirFielD Free GraMMar aND SixtH
FOrM DONNeD HarD HatS tO See BeHiND tHe SCeNeS at tHe Fit-
OUt OF tHe NeW M&S SiMPly FOOD StOre at BirStall.
this was a unique opportunity for students
to see an area of retail that would normally
be behind closed doors. One of the students
has even decided to pursue a career in shop
fitting. the new M&S Simply Food store
officially opened in july 2009.
“The project has had a big
impact on my knowledge and
understanding as we are able
to find out information we can’t
get from websites and see how
the retail sector really works. It
also allows us to talk to a wider
range of people.”
Student feedback
Head of Business Studies, allison Simpson,
commented: “We were amazed at how
Retail and business studies students welcomed the opportunity to
see behind the scenes in a new store fit-out.
much work goes into making a shop,
something that as a customer you don’t
often think about. thank you to Denis, M&S
and Wates for making this insight possible.”
the team at Birstall has also provided
the school with input into projects across
the curriculum, helping to develop lesson
materials and case study content for a
large number of students, as well as
visiting the school and allowing students to
visit behind the scenes at the Park.
Mamas & Papas has also supported a
business studies assignment in which
students researched recruitment and
selection methodologies and designed an
interview process for potential employees
at Mamas & Papas.
this link between the Park and the school
helps to give students an insight into
the world of work, develop their subject
BirStall SHOPPiNG ParK 02
knowledge in a real-life context and meet
employers, allowing them to see at first
hand the skills used in business. in july
2010, the Birstall team will be presenting a
student with the Business and enterprise
award at the school’s annual prize
ceremony.
“Students really enjoy and
benefit from the projects, as
do the teachers, who learn
more about the business
world and are able to develop
ideas to enhance teaching
and learning.”
Lorraine Barker
Principal at Mirfield Free Grammar
and Sixth Form
The store opening in July was well attended.
britishland.com/crreport2010

BirStall
SHOPPiNG ParK
POLICE COMMuNITY dAY
iN SePteMBer, tHe ParK HOSteD aN eVeNt tO GiVe lOCal
PeOPle a CHaNCe tO SPeaK WitH lOCal POliCe OFFiCerS.
“The day proved to be a great
success for us; it was really
satisfying for my team to be
able to spend time with the
public, offering advice and
reassurance where needed,
as well as information about
the different roles present on
the day. We received some
really positive comments from
people, who were happy to
have a chat with us all, gaining
an insight into the varied types
of work we all undertake.”
Gary Calvert
acting Police Sergeant
COMPETITION WINNER
lOCal SHOPPer, MarGaret
GierUla, PiCKeD UP PrizeS
FrOM retailerS at BirStall.
the competition, to celebrate the opening
of the new M&S Simply Food store, gave
shoppers the chance to win £140 of prizes
donated by Boots, Gap, HMV and Next.
Margaret was presented with her prizes
by Boots Chief executive, andy Hornby,
and Director of Sales, Simon roberts. She
commented: “i am really pleased with my
prize; i haven’t won anything for years.”
www.birstallshoppingpark.co.uk
!
BIRSTALL HELPS TO
FuNd A GuIdE dOG
tHe teaM at BirStall
HelPeD tHeir COlleaGUeS
at ParKGate SHOPPiNG iN
rOtHerHaM tO FUND a
GUiDe DOG FOr tHe BliND.
thanks to the efforts and generosity of
staff, retailers and shoppers, they raised
£2,250. this will help to transform the life
of somebody affected by the loss of their
sight, by providing them with a trained
canine companion.
left: Sameena Majid (Boots), Simon roberts,
Margaret Gierula, angela Gott (Boots Store
Manager), andy Hornby and Denis Copeland
(regional Centre Manager at Birstall).
BirStall SHOPPiNG ParK 03
the Birstall and Parkgate teams
worked together to fund a guide dog.

BrOUGHtON
SHOPPiNG ParK,
CHeSter
BrOUGHtON, Near CHeSter, HaS BeeN iN tHe BritiSH laND
POrtFOliO SiNCe 2005.
the Park is home to 31 shops, attracting 9.2 million visitors a year and
bringing 450 jobs to the area at peak times. it is managed by an on-site
team, with Savills acting as managing agents.
BrOUGHtON SHOPPiNG ParK 01
PLATINuM AWARd
the team at Broughton
achieved the UK’s first
Platinum Service Charge award
following an independent audit
by the Property Managers
association. this demonstrates
the quality of service
charge management and
communication with retailers.
the team has also successfully
cut service charge costs for
retailers, without affecting the
quality of service. Forecast
service charge expenditure for
2010 is 8% lower than last year,
saving retailers an estimated
£47,700.
britishland.com/crreport2010

BrOUGHtON
SHOPPiNG ParK
RESOuRCE EFFICIENCY
SHOPPerS aND retailerS
at BrOUGHtON reCyCleD
Six tONNeS OF WaSte.
the team also reduced energy use by 3%,
saving 6,500kWh of power and three tonnes
of carbon. they achieved this largely by
replacing lightbulbs with energy efficient
alternatives. Water use reduced by an
impressive 12%, saving 230,000 litres of
water.
regional Centre Manager at Broughton, Colin
Gilligan, is a Governor at nearby St David’s High
School.
in February, five teams from asda living and tesco
took part in a three-legged race, flipping pancakes
as they ran. tesco was the clear winner.
ALL FOR A GOOd CAuSE
GeNerOUS SHOPPerS aND StaFF at BrOUGHtON
raiSeD £5,750 FOr CHarity.
With thousands of shoppers visiting the
Park each day, Broughton is a great venue
for charities and community groups to
raise both funds and awareness.
the Clwyd army Cadet Force held a
fundraising event in aid of the army
Benevolent Fund which looks after British
troops injured in combat. the cadets also
used the event as an opportunity to show
would-be recruits what life can be like in
the Force. in October, the local Hawarden
!
BrOUGHtON SHOPPiNG ParK 02
air Cadets demonstrated their drill routine
in aid of Children in Need. Other charities
which used the Park for fundraising
included the British red Cross, the rNli
and St john’s ambulance.
British land also contributed £1,000 to
Crimebeat Clwyd, a local charity which
encourages young people to pursue
projects within their community to prevent
crime and anti-social behaviour.
Father Christmas visited the Park to raise money for Phoenix Children’s Foundation and the rotary Club.
Children from abermorddu Primary School also entertained shoppers with carol singing, collecting
donations for a school trip. Chester Operatic Society also performed on site.

BrOUGHtON
SHOPPiNG ParK
LOCAL SERVICES
tHe teaM CONtiNUeS tO WOrK WitH FliNtSHire COUNty COUNCil tO HOSt eVeNtS
PrOMOtiNG lOCal SerViCeS aND raiSiNG aWareNeSS OF iMPOrtaNt iSSUeS.
Some 2,000 visitors attended an
information road show during the summer,
and a further 500 visited the youth outreach
bus in November.
Other events to raise awareness of local
services and issues included visits by Blood
transfusion Service, encouraging people
to give blood to help to save a life, and the
Foster Care Service, raising the profile of
fostering.
Broughton offers a comprehensive Visitor
information Point, through the Chester Services
Partnership. an estimated 2,600 shoppers collected
literature on local leisure facilities and tourist
attractions, or watched a DVD on the local area.
FIRE FIGHTING
iN MarCH, Fire OFFiCerS
ViSiteD tHe ParK tO
eNCOUraGe SHOPPerS
tO taKe UP tHe OFFer OF
a Free HOMe Fire SaFety
CHeCK aND tO teaCH
yOUNGSterS aBOUt tHe
DaNGerS OF Fire.
www.broughtonshoppingpark.com
!
“The Foster Care Open Day at Broughton was an
outstanding success, generating ten enquiries from couples
who wished to become foster carers. Four of these couples
hope to complete the Skills to Foster course.”
Colin Gilligan
regional Centre Manager at Broughton
Children also had the opportunity to play
on interactive games in the Fire Service’s
educational bus, whilst parents registered
for a free home fire safety check. a
member of the Service then visited their
property at a convenient time, carrying out
a fire safety check and installing smoke
alarms for free.
BrOUGHtON SHOPPiNG ParK 03
“This was a great opportunity
for us to promote fire safety,
targeting people who are
out shopping with their
youngsters.”
Kevin Roberts
County Safety Manager
britishland.com/crreport2010

eaStGate SHOPPiNG
CeNtre, BaSilDON
eaStGate iN BaSilDON HaS BeeN iN tHe BritiSH laND
POrtFOliO SiNCe 1993. tHe CeNtre iS HOMe tO MOre tHaN 100
SHOPS, iNClUDiNG aSDa, DeBeNHaMS, erNeSt jONeS, H&M, HMV,
jaNe NOrMaN, MONSOON, NeW lOOK, Next, PriMarK,
riVer iSlaND aND SUPerDry.
it attracts almost 15 million visitors a year and brings up to 2,500
jobs to the area at peak times. a comprehensive refurbishment of the
Centre was completed in 2008, with a new food terrace, as well as
more retail units and improved customer facilities. it is managed by our
agent, Munroe K, with the on-site team led by Hans Wustefeld.
eaStGate SHOPPiNG CeNtre 01
BRITISH COuNCIL OF
SHOPPING CENTRES
achieving Customer
excellence award 2009.
GREEN APPLE AWARd 2009
PuRPLE APPLE MERIT
AWARd
for Community relations
2010, for the second year.
NATIONAL GREEN HEROES
AWARd 2009
for environmental awareness.
ESSEx COuNTYWIdE
BuSINESS AWARdS 2010
for Staff training and
Development.
BASILdON dISTRICT
BuSINESS AWARdS 2009
for education and lifelong
learning.
YOuNG ENTERPRISE
CHAIRMAN’S AWARd
(east of england) 2009.
FINALIST FOR BuSINESS
MAN OF THE YEAR 2009
Hans Wustefeld.
BABY CARE SuITE OF THE
YEAR (ENGLANd) 2009
uK LOO OF THE YEAR
AWARd 2009

eaStGate
SHOPPiNG CeNtre
GREEN EASTGATE
tHe teaM SeNt zerO WaSte tO laNDFill, WitH
79% OF WaSte reCyCleD aND tHe reMaiNiNG 21%
iNCiNerateD WitH eNerGy reCOVery.
this was a further improvement on 68%
recycling last year, largely thanks to
extensive on-site segregation of retailers’
waste, as well as recycling bins on the
malls. recycling facilities are also provided
for shoppers in the car parks, with reversevending
machines for aluminium cans in
the malls. Over 800 tonnes of waste were
diverted from landfill, equivalent to over
£30,000 in landfill taxes. eastgate won
British land’s Waste Management award
2010.
the team also reduced energy use by 25%
compared to last year, saving 1.4 million
kWh of power and nearly 450 tonnes of
carbon, as well as cutting costs for retailers
by an estimated £65,000.
“the eastgate team is driven
by the need to improve
environmental performance
in the workplace and is
prepared to raise the bar
higher still in the future. last
year, we successfully improved
energy efficiency by reducing
the operating hours of lifts,
escalators and back-of-house
lights. We also increased our
recycling rates by working more
closely with our retail partners.”
Ian Clark
Deputy Centre Manager at eastgate
9%
WE CAN FIx IT
WHeN WeSt BaSilDON CHilDreN’S CeNtre’S PlaN tO HOlD aN eVeNt
iN tHe tOWN SqUare Fell iNtO trOUBle, jUSt NiNe DayS BeFOre it
WaS DUe tO Be HelD, eaStGate CaMe tO tHe reSCUe.
What was initially a major challenge for
eastgate ultimately became a massive
success. During the two-day event, over
400 people registered to use the Children’s
Centre. entertainment included costumed
characters Bob the Builder, as well as Fifi,
roary the racing car and Big Chris.
eastgate produced most of the
promotional materials as part of its
contribution towards an excellent event
and a good cause. eastgate works in
partnership with a range of community
groups and charities including action
Medical research, little Havens Children’s
Hospice, the royal British legion and West
Basildon Children’s Centre, as well as local
schools and colleges.
eaStGate SHOPPiNG CeNtre 02
SAVINGS FOR RETAILERS
the team at eastgate cut forecast
service charge costs by 9%, saving
retailers £219,000.
Fifi, roary the racing car and Big Chris entertaining local artist, Keith Chapman, who gave the world
children at eastgate. Bob the Builder, was !
guest of honour at this wellattended
event in aid of the local Children’s Centre.
britishland.com/crreport2010

eaStGate
SHOPPiNG CeNtre
ON YOuR BIKE
teaM-eaStGate CyCleD FrOM lONDON tO PariS, raiSiNG £54,100 FOr aCtiON
MeDiCal reSearCH, a CHarity WHiCH HelPS PreMatUre aND SiCK BaBieS.
15 members of the team at eastgate each
cycled a staggering 343 miles, arriving at
the Champs elysees in Paris exactly 24
hours before the tour de France. While
the team was on its four-day mission, 83
mall and shop staff peddled another 963
miles on exercise bikes in the Centre,
whilst watching the tour de France live on
video screens. eastgate won British land’s
Fundraising award 2010.
team-eastgate began training last year,
collectively losing an impressive 28 stone of
weight by cycling over 24 miles a day. Most
of the team had never cycled any distance
before, and many had not participated in
sporting events since their schooldays. this
is the third year the Centre has taken part
in the fundraising cycle ride. they already
have plans to get back on their saddles for
the 2010 london to Paris bike ride in july.
Hans, 66, was born in Holland, where
he says ‘everybody cycles’. He has plans
to boost its popularity in essex, working
closely with Basildon and District Council,
local schools and the NHS to promote
cycling. in recent years, the Centre
has bought a pool of bikes for staff to
borrow whenever they want. the results
are impressive, with more than a third
of eastgate employees now cycling to
work. eastgate has also funded bikes for
local police community support officers
so they can get around town faster, as
!
well as donating bikes to schools and to
Basildon Council for its bike hire scheme
for residents at Gloucester Park. Club
Kingswood supported the team with free
gym membership and fitness training.
British land agreed to match the £27,050
raised by the eastgate team pound for
pound, bringing the grand total to £54,100.
in january, Fiona Bruce, BBC newscaster
and action Medical research ambassador,
visited British land’s Head Office in london
to collect the cheque, on behalf of action
Medical research.
“I am really proud of the team
here at Eastgate who dedicated
a considerable amount of time
and effort to this wonderful
cause. The bike ride itself was
just spectacular, hill after hill,
with people cheering us on all
the way. Something we will
never forget. Start training now.
It’s fun and rewarding!”
Hans Wustefeld
General Manager at eastgate
eaStGate SHOPPiNG CeNtre 03
Fiona Bruce accepts the cheque on behalf of
action Medical research from Chris Grigg,
British land’s Chief executive, and members
of the eastgate team.
“On behalf of Action Medical
Research, I am thrilled to
accept this cheque for an
amount which could help
change the lives of many
children across the UK. I would
like to congratulate all those
who dedicated their time and
efforts to such a great cause,
and thank British Land for
matching the amount raised
by the cyclists.”
Fiona Bruce
action Partners President
!

eaStGate
SHOPPiNG CeNtre
SuPPORTING THE POPPY APPEAL
GeNerOUS StaFF aND SHOPPerS at eaStGate DONateD a reCOrD £46,000 tO
tHe POPPy aPPeal FOr tHe rOyal BritiSH leGiON.
at precisely 11am on the 11th day of the
11th month, a hushed atmosphere filled
eastgate, as war veterans and hundreds of
shoppers thought of those serving abroad
in conflicts today, remembering those who
gave the ultimate sacrifice.
this followed a two-week Poppy appeal
during which members of the eastgate
team joined veterans to sell poppies and
raise awareness of the need to help the
armed Forces and their families – today
and for the rest of their lives. the appeal
was held in partnership with the Basildon
and laindon branch of the royal British
legion, as well as the South essex
Normandy Veterans association.
!
!
the eastgate team is now raising funds to
take 40 World War two veterans and their
carers to arnhem in Holland in 2010 for
the 65th anniversary of the liberation of the
country. British land contributed £3,770 to
help to make this possible. Previous visits
of remembrance organised by the eastgate
team have included trips to Passchendaele
in Belgium, arnhem in Holland, the
National Memorial arboretum and the
imperial War Museum.
eaStGate SHOPPiNG CeNtre 04
“We thank our staff and
shoppers for helping the local
Royal British Legion to raise
a record £46,000. This is a
tribute to all those who have
given their lives for freedom,
and we thank all of our visitors
for making this fantastic
achievement possible.”
Hans Wustefeld
General Manager at eastgate, who is Patron of
the local branches of the royal British legion and
Normandy Veterans association.
britishland.com/crreport2010

eaStGate
SHOPPiNG CeNtre
GET CREATIVE
arOUND 300 CHilDreN PartiCiPateD iN eaStGate eCO-art 2009, DeVelOPiNG aN
iNtereSt iN CreatiVely PrOteCtiNG tHeir lOCal eNVirONMeNt.
eastgate eco-art 2009 was a school-based
challenge for pupils to identify and record
ecological successes in the communities
in which they live, and using creativity to
bring these to the attention of others. the
competition was open to local children
aged seven to 15-years old, and was
delivered in partnership with Basildon
Council, Basildon echo and Creative
Partnerships.
Children photographed their chosen
environmental achievement, explaining
it with a short description. in September,
the entries were exhibited at eastgate,
with the winning entries receiving up to
£250 towards school-based environmental
projects. this followed the success of the
Basildon Green Business Forum’s art
Challenge hosted at eastgate in june 2008.
in September, artists, shop owners and
business people met at eastgate to launch
Basildon’s first-ever art trail. local visual
HELPING HAITI
SHOPPerS aND StaFF at eaStGate DONateD MOre
tHaN £15,000 tO tHe Haiti aPPeal.
On 12 january 2010, a devastating
earthquake struck Haiti. thousands of
people were killed and injured. the next
day, the eastgate team launched into
action, working with Basildon Concord
rotary to collect donations from local
people. all eastgate staff generously
gave their free time to make the appeal a
success.
Within just two weeks, the first
ShelterBoxes funded by the eastgate
appeal arrived at Port au Prince, each
box supplying an extended family of up
to ten people with a tent and essential
equipment to use while they are displaced
or homeless.
www.eastgateshoppingcentre.com
artist, Dean Smith, was inspired to
organise the event after last year’s essex
Summer of art, which brought together
similar trails around the county. He added:
“We have a lot of talent in this district
when it comes to all forms of art, not just
traditional painting. just look at Keith
Chapman, who created Bob the Builder,
as well as the artists behind the Old
Man Stan puppets and Dave Chapple,
the Woodsman sculptor. Many people
in Basildon will see works of art every
day, inspiring them at places across the
district, but may not even realise they
have been created by local people.”
in May 2010, another art exhibition will
showcase the talents of some of the
young people who have been helped by
little Havens Children’s Hospice since
it opened more than ten years ago. the
paintings will be part of a silent auction,
with shoppers able to bid for the works in
aid of this good cause.
By the end of january, the eastgate appeal
had funded 30 shelterBoxes, providing
300 Haitians with shelter and emergency
survival equipment.
eaStGate SHOPPiNG CeNtre 05
Pupils and teachers from Beauchamps High School
in Wickford, winner of eco-art 2009, together with
members of the Basildon Green Business Forum.
HAPPY STAFF MAKE FOR
HAPPY SHOPPERS
33 MeMBerS OF tHe eaStGate
teaM SUCCeSSFUlly
COMPleteD tHeir NVq leVel
2 iN CUStOMer SerViCe.
the course was held in the Centre’s
School of learning, in conjunction with
Basildon and thurrock College. eastgate
has held investors in People status since
2003, successfully re-accrediting in 2009.
the School of learning also offers a range
of courses to retail staff at eastgate.
in july, the Centre received the Basildon
District award for education and lifelong
learning, in recognition of its commitment
to continuous learning in the workplace.
in 2010, the team also won an essex
Countywide Business award for Staff
training and Development.

FOrt KiNNairD
SHOPPiNG ParK,
eDiNBUrGH
FOrt KiNNairD iS SitUateD Near eDiNBUrGH aND HaS
BeeN iN tHe BritiSH laND POrtFOliO SiNCe 2005.
the Park is home to 48 shops, attracting 12 million visitors a
year and bringing up to 2,300 jobs to the area at peak times.
the Park is managed by Montagu evans, with an on-site team
led by liam Smith.
FOrt KiNNairD SHOPPiNG ParK 01
2%
MORE VISITORS
Footfall increased by 2%
this year, outperforming the
national trend.
britishland.com/crreport2010

FOrt KiNNairD
SHOPPiNG ParK
SERVICE CHARGE SAVINGS AT FORT KINNAIRd
tHe teaM at FOrt KiNNairD SUCCeSSFUlly SaVeD retailerS
£40,000 ON FOreCaSt SerViCe CHarGeS tHiS year.
they achieved 5% savings, without
compromising standards. For instance,
reducing the number of security officers
on site during the quietest part of the
overnight shift saved 1,825 hours of staff
costs each year.
By retendering the cleaning contract the
team achieved more favourable rates,
making the most of the current competitive
environment. they also saved 1,400 staff
hours each year, for instance by reducing
cleaning demand for the management
suite.
regional Centre Manager, liam Smith,
comments: “We are monitoring our new
security arrangements closely and liaising
with retailers, to make sure that security
and safety are not affected. it can be a
ENERGY REduCTION AWARd
FOrt KiNNairD WON tHe
BritiSH laND eNerGy
reDUCtiON aWarD 2010.
the team successfully reduced energy use
by 28% by reviewing use of lighting, for
instance, installing timers on the lighting
system so that lighting reflects trading
hours and daylight. this saved retailers
an estimated £13,300 on their energy
bills this year, at a time when savings are
particularly important for many businesses.
the team also cut water use by an
impressive 30%, saving 14 million litres
of water and an estimated £18,000 on
retailers’ water bills.
they are now working with local schools
on a project to encourage biodiversity and
enhance the appearance of the Park by
planting native species.
process of trial and error, but one that is
worth the effort if it helps retailers in today’s
challenging climate. We thank our security
team for rising to the challenge and
working to maintain the level of service.”
retailers have generally responded
extremely positively. in a recent survey
carried out by the management team,
98% of retailers stated that cleanliness
and security on site exceeded or met
expectations. the team continues to liaise
closely with retailers to monitor levels of
satisfaction, as well as opportunities for
improvement.
FOrt KiNNairD SHOPPiNG ParK 02
“Having worked in six retail
parks over my career, never
has one been so well managed
and run by such a dedicated,
pleasant team as at Fort
Kinnaird.”
Retailer feedback

FOrt KiNNairD
SHOPPiNG ParK
ON TRACK FOR EMPLOYMENT
BritiSH laND iS FUNDiNG a PrOjeCt tO HelP UNeMPlOyeD yOUNG PeOPle iN
tHe CraiGMillar area OF eDiNBUrGH eNHaNCe tHeir eMPlOyaBility SKillS.
the project, which is being delivered by
community-based employment access
project, Worktrack, has already part-funded
three jobs and a volunteer position with
local employers.
Sandi McGeoch of Worktrack stresses how
important it is to support young people into
employment, particularly at the moment
when so many are struggling to get a foot
on the career ladder. She adds: “Worktrack
has been involved with Fort Kinnaird for
years, doing all sorts of projects, but
this one is particularly nice because it
is actually aimed at young people, and
specifically young people within the greater
Craigmillar area. We have really focused on
tapping into local employers so there is a
double benefit for the community.”
through the scheme, 16-year-old
Patrick McGee gained employment with
Witherspoon Gardening Services, starting
a two-year landscaping course at the same
time. He commented: “it’s great going to
college as i have time to learn the different
skills in gardening and then use these
at work.” two other young people, john
Buchan and tom Brown, were taken on
by social landlord, Castle rock edinvar.
after completing their nine-month
placement, they began apprenticeships
and are now studying plumbing and joinery
at college, as well as learning key skills as
members of Castle rock edinvar’s home
repairs team.
laura lupton secured a position in
the financial sector after training with
Craigmillar Credit Union. Her manager,
Margaret evans, explained that laura’s
ambition was to run her own business, and
that the skills, experience and confidence
she gained through this project would help
her towards this. Margaret added: “the
Credit Union also gained, as laura quickly
became a team member, assisting with the
day-to-day running of the Credit Union.”
During October, the Park also hosted a
five-week recruitment event in partnership
with jobcentre Plus and Worktrack. 2,150
jobseekers attended, filling 380 vacancies
with retailers such as argos, asda, Marks
& Spencer, Next and toys r Us. advice
and information was available to support
people at various stages of their careers,
as well as help with form filling, training
opportunities, benefits and childcare
advice.
FOrt KiNNairD SHOPPiNG ParK 03
“The job fair at Fort Kinnaird
started six years ago because
retailers were having difficulty
recruiting in one of the most
deprived areas of Edinburgh.
Local people also needed to
feel that the Park was part
of their community, that it
wasn’t just a place where
they spent money, but one
where they could find work
and opportunities. This year
numbers were higher than
ever, a reflection of the current
economic climate.”
Sandi McGeoch
Business link at Worktrack
380 jobs
2,150 jobseekers attended our annual job
fair, helping retailers to fill 380 vacancies.
britishland.com/crreport2010
!

FOrt KiNNairD
SHOPPiNG ParK
RETAIL FuNdRAISING
SHOPPerS aND StaFF at FOrt KiNNairD SHOWeD tHeir SUPPOrt FOr lOCal
aND NatiONal CHaritieS, raiSiNG OVer £17,000.
Shoppers and staff donated over 170
bags of goods for the British Heart
Foundation, raising more than £5,000 for
this worthwhile cause. there is now a
permanent collection point on site, where
shoppers and staff can donate books and
clothing.
in November, members of the on-site team
and retail staff were proud to ‘Wear it Pink’,
raising £500 for Breast Cancer research.
in august 2010, regional Centre Manager
at Fort Kinnaird, liam Smith, will take part
in a 700 ft mine charity slide in aid of the
anthony Nolan leukaemia trust. He will
climb to the top of the lady Victoria Mine
at Newtongrange, and then fly down a zip
slide. it’s a 15-second adrenaline rush for
the brave, and liam was among the first
volunteers.
www.fortkinnaird.co.uk
“Heights aren’t really my thing,
but it’s such a great cause. The
Anthony Nolan Trust has given
over 8,000 children and adults
the gift of life since the charity
was founded over 35 years ago.
It’s grown from the personal
crusade of one mother to
become a world leader in the
field of tissue type analysis
and transplant technology.
At the moment it feels like I’ll
be attaching myself to a piece
of chicken wire and throwing
myself off the Grand Canyon.”
Liam Smith
regional Centre Manager at Fort Kinnaird
FOrt KiNNairD SHOPPiNG ParK 04

GlaSGOW FOrt
SHOPPiNG ParK
GlaSGOW FOrt iS lOCateD at jUNCtiON 10 OF tHe M8 MOtOrWay.
tHe ParK OPeNeD iN OCtOBer 2004, iNCOrPOratiNG a tWO-SiDeD
Mall DeSiGN reCreatiNG tHe HiGH Street, WHiCH WaS a NeW
CONCePt FOr SHOPPiNG ParKS iN tHe UK.
it is now home to 85 shops and attracts 13 million visitors a year. Occupiers
include argos, Boots, HMV, H Samuel, Mamas & Papas, New look, Next,
Oasis, river island, Starbucks, tK Maxx, topshop and zara. it is managed
by our agents, Montagu evans, with an on-site team led by Phil Goodman.
GlaSGOW FOrt SHOPPiNG ParK 01
314
TONNES RECYCLEd
27% of all managed waste
was recycled, with some 314
tonnes diverted from landfill,
equivalent to over £12,000 in
landfill taxes. the recycling
service was expanded to cover
retailers’ waste paper, plastic
and aluminium, as well as
cardboard.
britishland.com/crreport2010

GlaSGOW FOrt
SHOPPiNG ParK
CHRISTMAS jOB FAIRS
1,250 lOCal PeOPle reGiStereD FOr jOBS at GlaSGOW
FOrt’S aNNUal jOB Fair, DeliVereD iN PartNerSHiP WitH
GlaSGOW eaSt reGeNeratiON aGeNCy (Gera).
this helped retailers to satisfy their
seasonal recruitment needs, and made it
easier for local people to find employment.
around 200 vacancies were filled by
retailers including argos, Game, H Samuel,
Hobbycraft, New look, Next and tK Maxx.
Gera promoted the event extensively to
local people and provided staff on site for
the day. they offered additional support to
jobseekers, something that was particularly
important for those who did not manage
to find a job. regional Centre Manager at
Glasgow Fort, Phil Goodman, is actively
involved with the Gera, as part of our
efforts to encourage local regeneration.
NEW WILdFLOWER MEAdOW AT GLASGOW FORT
200 CHilDreN aND VOlUNteerS PlaNteD 3,000 POt-GrOWN
WilDFlOWerS iN 4,000M 2 OF MeaDOW at GlaSGOW FOrt.
local schoolchildren learnt about
wildflower meadows and their wildlife,
before creating their own wildflower
meadow.
Plants were chosen for their biodiversity
value and sheer attractiveness, with betany,
cowslips and ox-eye daisies gracing the
meadow. Climbers that have been planted
will also provide screening for 260 metres
of security fencing.
British land, Kelvin Clyde Greenspace and
the Scottish Naturalists’ Society provided
funding. Children from local primary and
special educational needs schools were
“On Tuesday we were back at Glasgow Fort for the final time
planting wildflowers. The meadow is looking fantastic and we
have already seen some of the flowers blooming. Very pretty! The
wildflower meadow has started to attract loads of wildlife now,
such as bees and butterflies.”
British Trust for Conservation Volunteers
helped by volunteers from Kelvin Clyde
Greenspace and the British trust for
Conservation Volunteers. the project also
involved action for Children youthbuild, an
initiative that helps vulnerable children to
achieve their full potential.
!
GlaSGOW FOrt SHOPPiNG ParK 02
SERVICE CHARGE SAVINGS
tHe teaM at GlaSGOW FOrt
CUt FOreCaSt SerViCe
CHarGe COStS By 9%,
SaViNG retailerS £92,000.
7%
!
REduCTION IN ENERGY uSE
will save retailers an estimated
£4,000, with further savings achieved
on security, cleaning and landscaping
contracts.
to achieve the energy savings, the team
worked through the night to identify the
best balance of lighting levels. they fine
tuned the time switches and introduced
additional circuit controls to strike the
optimum balance between safety and
economy. this saved nearly 50,000 kWh
of electricity, cutting carbon emissions
by 25 tonnes.
they also reduced water use by an
impressive 31%, saving 1.2 million litres of
water and an estimated £1,600 on retailers’
water bills. they achieved this by installing
water-saving ‘Hippos’ in all of the toilet
cisterns.

GlaSGOW FOrt
SHOPPiNG ParK
RETAIL FuNdRAISING
SHOPPerS aND StaFF at GlaSGOW FOrt raiSeD MOre tHaN £22,500
FOr lOCal aND NatiONal CHaritieS.
the Park hosted an adventure weekend run
by the Scottish Outward Bound association,
(SOBa) a charity which helps young people
to achieve their potential through outdoor
adventure. it was held with the support of
the Glasgow east regeneration agency.
young people were challenged to climb
a massive 23 ft climbing tower, and their
families also had the chance to win prizes
such as a family mini-adventure holiday
at the prestigious Crieff Hydro and a
powerboat trip. Some £4,000 was raised for
SOBa, as well as raising its profile.
regional Centre Manager, Phil Goodman,
commented: “Many kids within the local
catchment of Glasgow Fort have never
actually spent time outside of the east end
of Glasgow. last year, the Scottish Outward
Bound association helped more than 900
young people, with many attending a threeweek
life changing adventure course.”
the local army Cadet Force and Girls’
Brigade also raised more than £1,500 for
the Poppy appeal in just one weekend.
this collection was organised by the
Glasgow and lanarkshire Battalion army
Cadet Force C Platoon, easterhouse royal
Highland Fusiliers.
“It was a brilliant feeling
getting to the top of the
climbing tower, especially as
my daddy couldn’t do it. One
of the climbs was a little scary
and I didn’t make it to the top,
but the first and last climbs
were great. I think everybody
should have a go. It is a real
challenge.”
Eight-year old Olivia,
from Hamilton
FROM GLASGOW TO LONdON
iN jUNe 2009, a GrOUP OF real eState MaNaGeMeNt MaSterS StUDeNtS
FrOM GlaSGOW CaleDONiaN UNiVerSity Were taKeN ON a tOUr OF
BrOaDGate iN tHe Heart OF tHe City OF lONDON.
Head of london leasing at British land,
Paul Burgess, provided the graduates
with an overview of British land, its
origin, portfolio and business operations,
as well as development prospects. He
then took them on a tour of two of our
recent developments, 201 Bishopsgate
and the Broadgate tower. He particularly
highlighted the role of property
management teams, and valuation and
development surveyors.
www.glasgowfort.co.uk
MSc Programme Organiser at Glasgow
Caledonian University, alistair Hendry,
commented that this was a great
opportunity for the students, who went on
to graduate in September, to learn about
how a major development is managed,
at the same time as getting a senior level
assessment of trends and changes in the
UK and international development markets.
He added: “it was also a chance for them
to get exposure to property markets and
developments beyond Scotland, and to the
work of a world class property company.”
GlaSGOW FOrt SHOPPiNG ParK 03
the team at Glasgow Fort also visited
Bishopbriggs academy in Glasgow, giving
a presentation on the development of the
Park to 60 students.
britishland.com/crreport2010

MeaDOWHall
SHOPPiNG CeNtre,
SHeFFielD
lOCateD iN SHeFFielD, MeaDOWHall iS ONe OF ONly Six
SUPer-reGiONal SHOPPiNG CeNtreS iN tHe UK aND HaS BeeN
iN BritiSH laND’S POrtFOliO SiNCe 1999.
in February 2009, we formed a new 50:50 joint venture partnership for
Meadowhall with london and Stamford Property limited and its joint
venture partner. the Centre is home to 250 shops and 30 restaurants,
attracting 25 million visitors a year. it brings up to 7,000 jobs to the area
at peak times and provides popular shopping facilities. the Centre is
managed by an on-site team, with the support of managing agents, the
Smith young Partnership.
MeaDOWHall SHOPPiNG CeNtre 01
FINALIST
PAN EuROPEAN AWARd
for Workplace Mobility Plans.

MeaDOWHall
SHOPPiNG CeNtre
SERVICE CHARGE SAVINGS
MeaDOWHall CUt
FOreCaSt SerViCe CHarGe
COStS By 18%, SaViNG
retailerS £2.3 MilliON.
these savings are the result of three
months of collaborative work between
British land, managing agent, Smith
young, the on-site management team
and major retailers.
Successful initiatives included more
efficient delivery of security, cleaning
and customer services, energy saving
measures, and revised preventative
maintenance plans, as well as better
integrated reporting structures across the
on-site management team and managing
agent.
WINNER
of the British land Cost reduction
award 2010.
RESOuRCE EFFICIENCY
tHe teaM at MeaDOWHall reDUCeD eNerGy USe By
22% tHiS year, SaViNG 2.9 MilliON KWH OF POWer aND
aN eStiMateD £242,000 ON retailerS’ eNerGy BillS,
aS Well aS 1,500 tONNeS OF CarBON.
they also reduced water use by 11%, saving
2.8 million litres of mains water and an
estimated £3,500 on retailers’ water bills.
in 2006, Meadowhall invested in a rainwater
harvesting system which now supplies
non-drinking water to the Centre and its
landscape.
Meadowhall is a responsible business
and was the first UK Shopping Centre to
develop an on-site resource and recovery
Centre (rrC), which sorts, separates and
sends material for recycling. the team
also sent zero waste to landfill, recycling
1,500 tonnes and incinerating 2,800 tonnes,
saving £175,000 ! in landfill taxes at the
same time.
SOMETHING FOR THE KIdS
MeaDOWHall HOStS a raNGe OF CHilD-FrieNDly
eVeNtS tHrOUGHOUt tHe year.
in june 2009, the Big Friendly Giant, one
of roald Dahl’s most popular characters,
stomped his way to Meadowhall. together
with his trusted companion Sophie, he
recreated aspects of the much-loved story
before giving children the chance to ask
imaginative, dream-catching questions.
later in the summer, Nickelodeon and
Meadowhall teamed up to offer two days
of fun with SpongeBob SquarePants and
Dora the explorer. there were meet-andgreet
photo opportunities with Dora and
SpongeBob, as well as lots of activities
and daily prize giveaways. in September,
the teletubbies kicked off their UK dance
tour in front of hundreds of young fans at
Meadowhall. tinky Winky, Dipsy, laa laa
and Po, superstars in the eyes of millions
of children worldwide, showcased their
best moves and encouraged children to get
active and get dancing.
MeaDOWHall SHOPPiNG CeNtre 02
in june, Meadowhall teamed up with the
energy Saving trust to promote World
environment Day, empowering shoppers
to make a difference in their own homes.
Meadowhall gave 3,000 shoppers a free
bag for life containing energy efficient
lightbulbs and literature on how to make
these changes. a team of experts was on
hand to help and advise shoppers on the
small steps they can take to make a big
difference on the overall impact we have on
the environment.
in March, the iconic Meadowhall dome
went dark for earth Hour, as the Centre
joined thousands of companies and
millions of people around the world in
switching off non-essential lighting.
in january, much loved tV characters
Peppa Pig and her little brother George
made a guest appearance in the Centre.
britishland.com/crreport2010
!
!

MeaDOWHall
SHOPPiNG CeNtre
MuSICAL MEAdOWHALL
iN aUGUSt, a U2 triBUte BaND BrOUGHt iN tHe CrOWDS tO MeaDOWHall,
iN tHe BUilD UP tO tHe leGeNDary BaND’S SHOW at DON Valley StaDiUM.
in February, yorkshire’s very own elvis,
Christoff Hawkins, came to Meadowhall
for a pre-show party before the Ultimate
elvis tour performed at the Sheffield
arena. the event included a competition to
find yorkshire’s Biggest elvis Fan, won by
lifelong fanatic alison thorpe.
On a more sedate note, weekly tea dances
are held at the Centre, with complimentary
tea and coffee, as well as the chance to win
a meal at a Meadowhall café.
“We served 25% more
customers yesterday as U2
pre-concert goers and fans
visited Meadowhall to enjoy a
bite to eat, while enjoying the
music and listening to the next
best thing!”
Kate Allatt
Business Development Manager at
Out of town leisure Group
“It was really great that
Meadowhall hosted this event
to get us all in the mood for
the concert at the Arena. I
am absolutely delighted to be
named Yorkshire’s Biggest
Fan. I was confident that there
was not a lot about Elvis I did
not know but to have that
confirmed was an honour.
I was particularly pleased
about winning as the prize
was a guitar - something my
daughter has been asking me
for, for the past year, so to be
able to give that to her was
fantastic.”
Alison Thorpe
yorkshire’s Biggest elvis Fan
MeaDOWHall SHOPPiNG CeNtre 03
!

MeaDOWHall
SHOPPiNG CeNtre
THE SOuRCE AT MEAdOWHALL
aDjaCeNt tO MeaDOWHall iS tHe SOUrCe, a traiNiNG aND DeVelOPMeNt
CeNtre SPeCialiSiNG iN retail aND CUStOMer SerViCe.
the Source was set up in 2003 by
Meadowhall’s joint venture owner, British
land, in partnership with Sheffield City
Council. it has held the prestigious Centre
of Vocational excellence in retail status
since 2005. in 2009, it launched as a
National Skills academy for retail for
South yorkshire.
the Source offers recruitment and
training support to all 250 retail stores
at Meadowhall, sourcing £425,000 of
funding which is going directly to training
for Meadowhall retailers. it also provides
a range of facilities including conference
facilities, a gym, an it learning centre, a
crèche, a library and a coffee bar.
in February, Meadowhall hosted an event
in partnership with the Source to promote
the Government’s Backing young Britain
campaign. the event was led by BBC1’s
the apprentice winner, tim Campbell, with
“I am delighted to be ‘Backing
Young Britain’ and supporting
young people. Together, even
in these tough economic times,
we can help this generation
fulfil its potential.”
Rosie Winterton
Minister for yorkshire and the Humber (2009)
SHOP FOR A jOB
tHe SOUrCe, MeaDOWHall aND jOBCeNtre PlUS WOrKeD iN PartNerSHiP tO rUN
a FOUr-Day jOB SHOP iN a VaCaNt retail UNit iN tHe SHOPPiNG CeNtre.
this helped retailers to fill seasonal
vacancies at their busiest time, as well
as making it easier for local people to
find work at Christmas. Over 30 retailers
filled 300 vacancies, with 729 individuals
registering their details and 1,941
applications completed.
in april 2010, Meadowhall also hosted a
free enterprise Show, giving local people
an opportunity to get professional advice
on starting and developing their own
businesses. a range of organisations
were on hand to give business advice,
including HMrC and the Business and
the support of local MP, rosie Winterton.
the campaign aims to bring national and
local Government, businesses, and the
public and voluntary sectors together to
create new opportunities for young people
aged 16-24. tim Campbell and rosie
Winterton met with young people and
business people from across the region.
Patent information Services, as well as
accountants and bankers. there were also
seminars covering essential topics such
as marketing and how to start your own
business.
MeaDOWHall SHOPPiNG CeNtre 04
For more information read our
case studies on The Source
“We are working with The
Source to advertise our
vacancies and the recruitment
team are sifting through CVs
and shortlisting our applicants.
It’s a great way to support
businesses, but also of helping
people into employment.”
Lisa Edwards
Store Manager at USC Meadowhall
britishland.com/crreport2010

MeaDOWHall
SHOPPiNG CeNtre
ALL FOR A GOOd CAuSE
iN NOVeMBer, NiNe MeaDOWHall SeCUrity GUarDS tOOK
Part iN a 24-HOUr CyCle relay arOUND tHe CeNtre, raiSiNG
£2,285 FOr CHilDreN iN NeeD.
the cycle team pedalled through the night,
cycling some 400 miles. Meanwhile, their
colleagues supported them with a range
of fundraising events from a cake sale to
online bingo. this followed the success
of their fundraising efforts for the ‘Wear
it Pink’ campaign in aid of Breast Cancer
research in October.
the security team at Meadowhall patrols external
areas by bicycle, cutting carbon emissions,
speeding up rounds by 20% compared to using a
fuel-powered vehicle, and helping them to train for
their sponsored cycle relay.
GET ON YOuR BIKE
iN DeCeMBer, lOCal
ParalyMPiCS HOPeFUl, DOM
HUrley, HOSteD a BiKe-atHON
at MeaDOWHall.
the weekend-long event raised money for
rotherham charity, Headway, and boosted
awareness of Dom’s own Paralympics
bid. Dom, who aims to cycle in the 16mile
time trial or 40-mile road race in
2012 is currently in the second tier of the
Paralympic squad, and has been boosting
his training regime by staging bike-a-thons
across the region.
Headway promotes understanding of brain
and head injuries, providing information,
support and services to help local people
with injuries, as well as helping their
families and their carers.
“I was told I would never walk
or talk again after sustaining a
severe brain injury in a moped
accident three years ago,
so my fundraising activities
are a natural way to say
thank you to charities like
Headway, which supported
me during my rehabilitation.
I have worked closely with
Meadowhall over the past
six months and they have
been very supportive of my
charity activities and my own
Paralympics aspirations.”
dom Hurley
local Paralympics hopeful
MeaDOWHall SHOPPiNG CeNtre 05
SHOP FOR LIFE
iN MarCH 2010, CaNCer
reSearCH UK laUNCHeD
‘SHOP FOr liFe’.
this fun initiative combines some gentle
training with an opportunity for retail
therapy, before the five-kilometre race for
life takes place in Sheffield during june.
the Shop for life map provides shoppers
with a training route around popular
Meadowhall retail stores. the twokilometre
route is typical of many good
shopping sessions, including a wander
around the stores, a few visits to the fitting
room, and a stop for a bite to eat.
Shop for life is part of the ‘if i can do
it…’ campaign, which is about inspiring
women everywhere to take part in race
for life whatever their age, shape, size or
fitness level.
!

MeaDOWHall
SHOPPiNG CeNtre
dANCING ON ICE
iN FeBrUary, DaNCiNG ON iCe Star Hayley taMaDDON aND
Her SKatiNG PartNer DaNiel WHiStON CaMe tO MeaDOWHall.
Hayley and Daniel went on to skate to
victory in the finale of the itV show in
May 2010. local girl Hayley is a former
emmerdale actress and Daniel is a British
Gold Medallist. together they wowed
television viewers with their skating skills,
and thousands of shoppers were delighted
to see them in the Centre.
Meadowhall worked with specialist sports
store Sweatshop, located in the Centre, to
provide Hayley with a personal training pack
to help aid her progress. Hayley comments:
“the regional support that we have received
since the start of the series has been
seriously overwhelming. Daniel and i are
so grateful for this and just hope that the
public will keep us in! Meadowhall has been
particularly great and i am really thankful to
them for organising the training pack and
their ongoing campaign.”
MeaDOWHall SHOPPiNG CeNtre 06
BACK TO SCHOOL
iN aUGUSt, MeaDOWHall
laUNCHeD a NeW CaMPaiGN
tO SUPPOrt CHilDreN’S
CHarity BarNarDO’S.
Generous mums, dads and grandparents
were encouraged to support disadvantaged
local families by buying an extra ‘Back to
School’ item to help children less fortunate
than their own. the campaign was backed
by Barnardo’s ambassador and actor on the
Channel 4 teachers series, andrew lincoln.
He asked shoppers: “When you’re having
a family day out shopping this summer,
taking your children round the shops to get
their new school uniform and pencil cases,
spare a thought for children who are less
fortunate and buy an extra jumper or, if you
can’t afford that, an extra packet of pencils.
as an ambassador for Barnardo’s, i have
seen firsthand how your support really
helps our children.”
at Christmas time, Meadowhall also
teamed up with Barnardo’s to encourage
shoppers to buy one extra gift. Generous
shoppers donated toys for vulnerable
children across yorkshire.
“We have linked up with
Meadowhall on this campaign
for the past two years and
never fail to be surprised by the
generosity of their customers.
Christmas is a time when
we all think back to our fun
!
childhood memories, but
unfortunately not every child
has the opportunity to enjoy
this time of year. These gifts
really help us to make a child’s
Christmas.”
Peter Allinson
Director of Barnardo’s yorkshire
britishland.com/crreport2010

MeaDOWHall
SHOPPiNG CeNtre
FASHION ANd FAME
iN OCtOBer, tHOUSaNDS
OF SHOPPerS ViSiteD tHe
MeaDOWHall FaSHiON SHOW.
the three-day fashion show was hosted
by celebrity stylist and fashionista, Bradley
taylor, who has worked with designers
Vivienne Westwood and the late alexander
Mcqueen. Stylists were on hand to offer
personal advice. Finalist of the BBC
apprentice 2008, Claire young, also made
an appearance.
in May, the Gillette Venus embrace team
gave female shoppers the chance to win
an exclusive photo shoot with national
magazines, Heat and More! Five women
from Sheffield were shortlisted to represent
the area in the final, with a top style
consultation and glossy magazine photo
shoot for the overall winner.
www.meadowhall.co.uk
SHOPMOBILITY
iN May 2009, SHOPMOBility at MeaDOWHall
HaD a MaKeOVer aND relaUNCH.
FESTIVE FuN
SaNta’S WONDerlaND at MeaDOWHall SaW a MaSSiVe 53%
iNCreaSe iN ViSitOr NUMBerS COMPareD tO laSt year.
the experience starts with the children
walking through Santa’s workshop, where
the elves are busy finishing the toys in
time for Christmas eve. the children are
then treated to a magical 3D feature show,
starring rocket the reindeer ® and the
Naughty Snowman, lasting 15 minutes.
the children’s journey then continues
through the elves’ workshop, where they
can hop onto Santa’s sleigh for a chat
and a photograph with the man himself.
the children then leave the Wonderland
with their own rocket the reindeer ® as a
memento of their experience.
With nearly 24,000 people on incapacity
benefits in the yorkshire region, there
is a large demand for mobility aids at
Meadowhall. to address this need,
Meadowhall has formed a partnership with
the Parkgate Group to improve and support
the mobility facilities already in the Centre.
the team offers accompanied shopping
services, as well as wheelchairs and selfdrive
scooters for shoppers to borrow.
Meadowhall prides itself on being a
wheelchair-friendly centre, with accessible
facilities including the cinema, the
children’s entertainment area, an area in
the Oasis Food Court and 350 disabled
parking spaces.
“We are extremely proud of Santa’s Wonderland this year
and have worked very hard to make sure we provide the best
Christmas experience in Yorkshire. The visitor figures certainly
speak for themselves and are proof to us that all of the hard work
has been worth it – the faces of the children when they come out
of the Wonderland are truly magical.”
Richard Pinfold
Head of Marketing at Meadowhall
!
MeaDOWHall SHOPPiNG CeNtre 07
“Shopmobility and the Parkgate
Group are committed to making
Meadowhall an enjoyable and
stress-free environment for all
disabled customers and their
families.”
dawn Osborne
Head of Operations at Meadowhall
GREEN TRAVEL
tHe MeaDOWHall PaSSeNGer
traNSPOrt iNterCHaNGe iS
SerVeD By UP tO 400 traiNS
Per Day, 120 BUSeS Per HOUr
aND a traM eVery 10 MiNUteS.
the Centre continues to work with staff,
retailers and local transport providers to
encourage people to travel to Meadowhall
by public transport, cycling or walking.
transport and environment Manager at
Meadowhall, alice truswell, presented
Meadowhall’s innovative approach to green
travel to 500 delegates at a european
conference on mobility management.
!

NaSSiCa retail
aND leiSUre ParK,
MaDriD GREEN AWARd
Nassica won the British Land
Award 2010 for resource
management in Continental
Europe.
NaSSiCa iS ONe OF SPaiN’S FirSt HyBriD retail, eNtertaiNMeNt
aND FaCtOry OUtlet CeNtreS, HOUSiNG 23 reStaUraNtS,
aNCHOreD By a 20-SCreeN UGC CiNeMa COMPlex aND a
CarreFOUr HyPerMarKet.
it is managed by CB richard ellis and has been part of our Continental
european property fund, PreF, since March 2004. an estimated 1.8 million
people live or work within a 20-minute drive. the scheme was extended
in 2008 to include a major retail store for leroy Merlin, a Diy retailer, and
an el Corte ingles outlet. a larger proportion of the overall scheme now
comprises retail space, reducing leisure exposure.
NaSSiCa retail aND leiSUre ParK 01
20%
INCREASE IN VISITORS
the Park continues to perform
strongly, with a 20% increase
on last year. it is 98% let and
has a strong catchment area
which is experiencing rapid
population growth.
britishland.com/crreport2010

NaSSiCa retail
aND leiSUre ParK
GOING GREEN
We reDUCeD eNerGy USe COMPareD tO laSt year, SaViNG
OVer 40,000 KWH OF eNerGy, aN eStiMateD €6,000 ON
eNerGy BillS aND 277 tONNeS OF CarBON.
the savings were largely due to the
successful implementation of our
environmental Management System, which
achieved iSO:14001 certification in 2009.
We have introduced a series of procedures
and practices that have dramatically
changed how the Centre is managed.
Our on-site team monitors electrical
controls on a daily basis to optimise
settings, and adjusts the timings for
lighting to make the most of natural
daylight at different times of year. they also
zoned car parks, so that at off-peak times
some areas can be temporarily closed
without affecting shoppers.
Over the last few years, we have introduced
a range of measures to improve energy
efficiency. these include upgrading the
control system for heating and cooling,
installing energy efficient lightbulbs,
and fitting motion sensors so that
lighting is only on when needed. We have
also installed energy saving frequency
controllers in lifts and escalators, as well
as weight systems so that energy use is
optimised according to the load.
initiatives to raise environmental awareness
include publishing an environmental Good
Practice Guide, complemented by a readerfriendly
sustainability leaflet. these have
been communicated to employees, retailers
and suppliers, with the leaflet also available
to shoppers via the information desk.
environmental messages are announced
on advertising screens in the Centre.
a ‘green clause’ is now included in all
suppliers’ contracts and the team recently
set up an environmental suggestions box.
Nassica was designed by reid Fenwick
architecture and comprises a range of
structures inspired by the rubik’s Cube ® .
One of the most dramatic features is a
distinctive lighting system, which applies
the latest technology to create light
shows, synchronizing images and sound,
undoubtedly one-of-a-kind in Spain.
!
NaSSiCa retail aND leiSUre ParK 02
“We share our sustainability
vision and policies with our
suppliers on site and with our
retailers. In a way, they are our
‘eyes and ears’ on the ground.
Nobody is more aware than
they are of any excesses that
may occur, whether these
comprise lighting left on
unnecessarily, heating and
cooling systems turned on
without need or faulty pipes
left to leak water. Being open
to their suggestions and ideas
also helps us to improve
environmental performance
further.”
Iñigo Taboada
european asset Manager at British land
! ! !

ParKGate
SHOPPiNG,
rOtHerHaM
ParKGate SHOPPiNG iN rOtHerHaM HaS BeeN iN tHe
BritiSH laND POrtFOliO SiNCe 2005.
the Park is home to 42 shops, attracting 7 million visitors a year
and bringing 2,000 jobs to the area at peak times. it is managed by an
on-site team, with Savills acting as managing agents.
ParKGate SHOPPiNG 01
5.5%
MORE VISITORS
Footfall went up by 5.5%
at Parkgate this year,
outperforming the national
average.
britishland.com/crreport2010

ParKGate
SHOPPiNG
£20,000 SAVINGS
tHe teaM at ParKGate CUt FOreCaSt SerViCe CHarGe
COStS By 4%, WitHOUt aFFeCtiNG SerViCe, SaViNG
retailerS £20,000.
they cut water use by 42%, the highest
reduction across our retail portfolio,
saving 2.1 million litres of water and an
estimated £2,640 on retailers’ water bills.
We recognised their achievement with the
British land Water reduction award 2010.
the team also cut energy use by 23%
compared to last year, saving 48,000 kWh of
power and an estimated £4,230 on retailers’
energy bills, as well as 26 tonnes of carbon.
PARKGATE FuNdS SECONd GuIdE dOG
leSS tHaN a year aFter raiSiNG £5,000 tO FUND a GUiDe
DOG FOr tHe BliND, tHe DeterMiNeD teaM at ParKGate
HaS raiSeD eNOUGH FOr a SeCOND PUPPy tO Be traiNeD.
earlier this year the first puppy, named Billy
after the Operations Manager at Parkgate
who led the fundraising efforts, entered his
training programme. Guide dog volunteers
are now delighted that the same team will
sponsor another dog, transforming the life
of another person affected by the loss of
their sight.
to raise an initial cash amount, the
Parkgate team walked 40 miles from
Birstall to Parkgate. they are already
talking about raising enough for a third dog.
“Billy and his team have pulled
out all the stops for us over the
past couple of years, and their
support and interest have been
invaluable.”
Glynnis julian
local volunteer
The team at Parkgate achieved savings of some
£8,000 by bringing canopy cleaning in-house.
42%
ParKGate SHOPPiNG 02
REduCTION IN WATER uSE
saving 2.1 million litres of water and an
estimated £2,640 on retailers’ water bills.
“We realised savings both by
installing water saving devices
and by making sure that
processes such as cleaning
encourage efficient use of
water, whilst still maintaining
high standards.”
denis Copeland
regional Centre Manager at Parkgate
Above: Billy the dog joined members of the
Parkgate team, together with guide dog volunteers.
Left: Billy the dog with his namesake Billy Smith,
Operations Manager at Parkgate and champion
fundraiser, and Geoff Helliwell, guide dog
volunteer.

ParKGate
SHOPPiNG
INTEGRATEd CCTV SYSTEM
lOCal POliCe NOW HaVe a DireCt liNK-UP tO tHe
CaMeraS ON tHe SHOPPiNG ParK.
Police Superintendent, andrew Parker, Operations Manager at Parkgate,
Billy Smith, and Denis Copeland.
FREEBEE BuS SERVICE
iN OCtOBer, a NeW Free BUS SerViCe StarteD BetWeeN
ParKGate aND rOtHerHaM tOWN CeNtre.
Over 100,000 people have already boarded
the FreeBee bus service. the service
runs every 12 minutes from 8am to 6pm,
Monday to Saturday, connecting the two
main shopping destinations in rotherham.
it takes cars off the road and gives
thousands of local people the flexibility
to plan their shopping around their
needs and free time. it is operated by
Powells, introducing the first fleet of
environmentally-friendly euro V buses to
rotherham.
ParKGate SHOPPiNG 03
this is thanks to a new agreement
between South yorkshire Police and
Parkgate Shopping. it means that the
police can then summon vehicles and
officers, if necessary, to support Parkgate
security staff, and apprehend vehicles on
the main routes out of the Park.
“Together with our policeapproved
Park Mark
accreditation for safer car
parking, this consolidates our
reputation as one of the safest
shopping destinations in the
region.”
denis Copeland
regional Centre Manager at Parkgate and senior
member of rotherham Business against Crime
“This is great news for Rotherham as it will give a wide range
of people the chance to travel easily and for free around the
town centre. FreeBee will transform the town centre offering,
improving accessibility and connections for all transport users.”
david Young
Director of Customer experience at South yorkshire Passenger transport executive (SyPte) -
part of the travel South yorkshire partnership
britishland.com/crreport2010

ParKGate
SHOPPiNG
FIRE SAFETY
iN tHe rUN UP tO BONFire NiGHt, lOCal Fire FiGHterS CaMe tO ParKGate
tO Get FireWOrK SaFety MeSSaGeS OUt tO lOCal PeOPle.
South yorkshire Fire and rescue answered
questions on fire safety issues and handed
out bonfire safety information. rotherham
United footballers, ian Sharps and Kevin
ellison, were also on hand to promote
the safety message, at the same time as
chatting with fans and signing autographs.
this event was part of Operation Fawkes,
an initiative organised and funded by
rotherham Borough Council, South
yorkshire Fire and rescue, and South
yorkshire Police. Parkgate sponsors
rotherham United, thanks to funding from
British land.
“Once again we are very
pleased to team up with
Parkgate Shopping and South
Yorkshire Fire and Rescue.
This is an important event so
we are very happy to be able
to show our support for the
Rotherham community.”
Steve Coakley
Commercial Director at rotherham United
MIdNIGHT WALK FOR CHARITY
CHarity WalKerS raiSeD OVer £50,000 FOr rOtHerHaM HOSPiCe.
Over 600 sponsored walkers gathered at
Parkgate Shopping just before midnight on
Saturday june 20 and set off for a ten-mile
walk.
Many were walking in memory of loved
ones – wives, husbands, mothers, fathers
and friends. For assistant Manager at
rotherham United, john Breckin, who
started the event last year, the night was
particularly poignant. in common with
many fellow walkers, he has the Hospice to
thank for the love and dignity they showed
to his wife during her last weeks.
“Although our walkers had
plenty of time for some calm
reflection, the night was
also full of joy and purpose,
thanks to the dedication of our
helpers and the support from
Parkgate Shopping, as well as
the efforts of all our walkers.”
Gill Shaw
Chief Officer at rotherham Hospice
ParKGate SHOPPiNG 04
Local fire fighters and professional
footballers visited Parkgate to encourage
people to be fire-safe.
£80,000 FOR CHARITY
GeNerOUS StaFF, retailerS
aND SHOPPerS at ParKGate
raiSeD aN iMPreSSiVe £80,000
FOr CHarity tHiS year.
Good causes which benefited included
Bluebell Wood Children’s Hospice, Guide
Dogs for the Blind, rotherham Hospice
and SaFe@laSt for the homeless.

ParKGate
SHOPPiNG
ROTHERHAM YOuNG ACHIEVERS
ParKGate SPONSOreD tHe rOtHerHaM yOUNG
aCHieVerS aWarDS 2009.
these awards, organised by the rotherham
advertiser, highlighted the depth of real
young talent in the area, with stories of
skill, valour, enterprise and sheer guts.
Nine-year old Dane Fox received the
Sportsperson award from regional Centre
Manager at Parkgate, Denis Copeland.
Dane holds a black belt in karate and
is the english, British and international
Champion in his age group. to get to this
level and stay at the top he trains seven
days a week. We are also sponsoring the
rotherham young achievers awards 2009.
SLEEP OuT FOR THE HOMELESS
iN OCtOBer, CHilDreN’S
CHarity SaFe@laSt HelD
itS tHirD BiG SleeP OUt at
ParKGate.
261 people braved the cold and wet to raise
£18,900 for the 4,000 children and young
people in South yorkshire who run away
from home each year. they got a taste of
what the experience might be like for a
young runaway who has no choice but to
sleep rough.
“I was lucky. I had warm
clothes and family with me.
A runaway child may have
neither. They have constant
fear, loneliness and boredom
instead. And it’s easy to stay
out for a night when the
morning brings a warm house,
dry clothes, and a meal. It’s
harder when daybreak brings
more rain and nothing else.”
Med Hughes
SaFe@laSt patron and South yorkshire
Police Chief Constable
ParKGate SHOPPiNG 05
Dane is only too ready to
demonstrate the karate
skills that led to him being
named Rotherham’s Young
Sportsperson of the Year.
GIVE A GIFT
GeNerOUS SHOPPerS at
ParKGate DONateD tOyS tO
SUPPOrt leSS PriVileGeD
lOCal CHilDreN.
Parkgate joined with rotherham lions,
Magna and rotherFed, as part of the
annual appeal organised by rotherham
Children and young People’s Services and
rotherham FM.
three Give a Gift Christmas trees were
positioned around the Park. Dozens
of shoppers chose a tag specifying a
particular children’s age group, and bought
a present that would appeal to a child
of that age, handing the gift to retail or
security staff.
britishland.com/crreport2010

ParKGate
SHOPPiNG
I LOVE ROTHERHAM
iN FeBrUary, ParKGate
SHOPPiNG jOiNeD OtHer
lOCal OrGaNiSatiONS
tO SUPPOrt tHe ‘i lOVe
rOtHerHaM’ CaMPaiGN.
the campaign, created and run by the
South yorkshire Community Foundation,
is set up as a charity to support small
community groups and local people.
Parkgate also staged a special ‘i love
rotherham’ fundraising day on the last
Friday before Valentine’s Day.
right: rotherham United Manager, ronnie Moore,
popped into Parkgate Shopping to lend his support
to the ‘i love rotherham’ day celebrations.
www.parkgateshopping.co.uk
ParKGate SHOPPiNG 06
MARATHON CYCLISTS
ARRIVE AT PARKGATE
tHree lOCal CyCliStS
CHOSe ParKGate SHOPPiNG
aS tHe FiNal DeStiNatiON
FOr tHeir MaratHON
jOUrNey FrOM laND’S eND
tO rOtHerHaM.
By the time they reached Parkgate on
2 May 2009, Graham, Mick and Paul had
already covered hundreds of miles from
land’s end, raising valuable funds for the
rotherham Cancer Care Centre and the
aurora Centre.
Known locally as the ‘South yorkshire end
to enders’, the three cyclists were joined
by local cyclists and members of the Great
Britain Goldwing Club, showing their
support for this impressive feat.
you can read about the exploits of Graham,
Mick and Paul at
www.thesouthyorkshireendtoenders.org.uk
!

PUertO VeNeCia,
zaraGOza
PUertO VeNeCia iN zaraGOza, SPaiN, iS a jOiNt VeNtUre
DeVelOPMeNt PrOjeCt. tHiS 2.2 MilliON Sq Ft SCHeMe iS
ONe OF eUrOPe’S larGeSt retail aND leiSUre DeStiNatiONS.
the first phase of the scheme opened in 2007/08, comprising a
900,000 sq ft premium retail park. this is now 90% let or sold,
attracting leading operators in furniture, home decoration, electrical
goods and sports equipment. it is anchored by ikea, leroy Merlin,
Media Markt and Conforama, with Decathlon and Kiabi also due to
open during 2010.
the second phase consists of a major shopping and leisure centre
focused around a lake. the shopping mall is anchored by the leading
department store operator, el Corte inglés, together with Primark,
Desigual, H&M, Mango and toys r’ Us. the leisure element is
anchored by Cinesa, the leading cinema operator in Spain, and
Wavehouse, the lifestyle surfing operator. Since july 2009, the Park has
been managed by CBre Gestión inmobiliaria.
97%
PUertO VeNeCia 01
SATISFACTION
97% of shoppers surveyed in
2009 would recommend the
Park to others.
britishland.com/crreport2010

PUertO VeNeCia
dELIVERING VALuE
tHe teaM reNeGOtiateD MaiN SerViCe CONtraCtS,
CUttiNG SerViCe CHarGe COStS FOr retailerS, WHilSt
MaiNtaiNiNG tHe SaMe HiGH leVel OF SerViCe.
GOING GREEN
tHe ParK FeatUreS exteNSiVe GreeN areaS, PlaNteD
WitH SPeCieS CareFUlly CHOSeN FOr tHeir aeStHetiC
aPPeal, DrOUGHt-tOleraNCe aND BiODiVerSity ValUe.
PUertO VeNeCia 02
17.2% cost savings on cleaning contracts. 9.8% cost savings on security contracts. 9.5% cost savings on maintenance contracts.
Species planted at Puerto Venecia include
banana, laurel and pine trees, as well as
native plants such as euphorbias. the green
spaces are watered using water taken from
the nearby canal, with an automatic drip
watering system avoiding unnecessary
usage. there are also 140,000 sq ft of
grassland, encouraging a range of wildlife,
including birds, bees and butterflies.
Over 12,000 trees have been planted
at Puerto Venecia.
! !
140,000 sq ft
OF GRASSLANd,
encouraging a range of wildlife, including
birds, bees and butterflies.
! !

PUertO VeNeCia
AT THE HEART OF THE COMMuNITY
tO CeleBrate tHe FirSt year OF traDiNG, tHe
MaNaGeMeNt teaM OrGaNiSeD a raCe FOr lOCal
atHleteS, WitH OVer 1,500 PeOPle PartiCiPatiNG.
the race began at Puerto Venecia, and
then continued through Pinares de Venecia,
a natural pine forest along one of the
main access routes to the Park. this was
followed in 2010 by a race for local children
and young people, watched by family and
friends.
at Christmas time, the Park hosted the first
Feria de artesanía alimentaria aragonesa,
a fair showcasing locally produced foods
from small businesses. the month-long
fair was organised in partnership with
aragon’s regional Government and local
authorities, as well as some 25 small food
producers from the region.
! !
!
15,000
PUertO VeNeCia 03
VISITORS
there were more than 15,000 visitors to
the food fair during the first ten days.
top left and centre: the regional food fair at
Puerto Venecia.
top right: racers setting off from Puerto
Venecia in October 2009.
Bottom left and right: local children and
young people participating in a race at Puerto
Venecia.
!
britishland.com/crreport2010

PUertO VeNeCia
GREEN TRAVEL
We WaNt tO MaKe it aS eaSy aS POSSiBle FOr PeOPle tO Get tO tHe ParK,
eNCOUraGiNG GreeN MODeS OF traNSPOrt, SUCH aS CyCliNG aND BUS SerViCeS.
according to our shopper survey, 9% of visitors
travel to the Park by bus.
IMPROVING ENERGY EFFICIENCY
SiNCe CBre tOOK ON reSPONSiBility FOr tHe Day-tO-Day MaNaGeMeNt
OF tHe ParK iN jUly 2009, tHey HaVe iNtrODUCeD a raNGe OF iNitiatiVeS
tO iMPrOVe eNerGy eFFiCieNCy.
these include adjusting the timings for
lighting to make the most of natural
daylight and trading hours, replacing
fluorescent lightbulbs with energy efficient
leD alternatives and installing motion
sensors so that lights are only switched on
when necessary.
the team is also investigating opportunities
to install photovoltaic panels on some
of the extensive roof space at Puerto
Venecia. Naturally, we are considering the
implications of this carefully, including
any effects on maintenance, warranties,
insurance and leases.
!
PUertO VeNeCia 04
the Park features a ten-kilometre cycle route,
with cycle spaces available on site.
Below left: as part of the next phase of
development, a new 125,000 sq ft lake will provide
an attractive feature for shoppers, at the same time
as providing a valuable water reserve (computer
generated image).
Below: Our on-site team.
!
!

St StePHeN’S
SHOPPiNG CeNtre,
KiNGStON-UPON-HUll
St StePHeN’S iN KiNGStON-UPON-HUll OPeNeD ON
SCHeDUle iN SePteMBer 2007. tHe £200 MilliON SCHeMe HaS
traNSFOrMeD tHe City CeNtre aND iS NOW HOMe tO 50 SHOPS,
attraCtiNG 9 MilliON ViSitOrS eaCH year aND BriNGiNG 1,300
jOBS tO tHe area at PeaK tiMeS.
it features a dramatic, glazed canopy roof, spanning the 250 metre curved
street, which is as wide as london’s Oxford Street. the street is open
all day, every day, creating a vibrant 24-hour area for local people. it is
managed by an on-site team, with Munroe K acting as managing agents.
St StePHeN’S SHOPPiNG CeNtre 01
REGENERATION ANd
RENEWAL MIxEd uSE
SCHEME AWARd 2009
61%
RECYCLING
61% of all managed waste
was recycled, up from 56%
last year. Some 345 tonnes
were diverted from landfill,
equivalent to £13,800 in
landfill taxes.
britishland.com/crreport2010

St StePHeN’S
SHOPPiNG CeNtre
FuNdRAISING FuN
WitH tHOUSaNDS OF SHOPPerS ViSitiNG tHe CeNtre eVery WeeKeND, St StePHeN’S
iS a Great PlaCe FOr CHaritieS tO raiSe aWareNeSS – aND FUNDS.
a family fitness day encouraged shoppers
to get active, at the same time as
raising funds for the teenage Cancer
Unit at nearby Castle Hill Hospital. there
were celebrity keep-fit tips by players
from local football clubs, Hull Kingston
rovers and Hull City, as well as martial
arts demonstrations and a chance to learn
some dance steps.
in October, St Stephen’s encouraged
shoppers to ‘think Pink’. Volunteers
offered shoppers the chance to enjoy pink
smoothies and cup cakes, with donations
going to Breast Cancer research and local
charity, Her Breast Friends. Volunteers
from Her Breast Friends and the NHS
Breast Screening Service were on hand
throughout the weekend, providing support
and information to shoppers.
Members of the St Stephen’s team joined
volunteers from the Nuffield Health Centre
and some of Hull’s finest sports stars to do
their bit for Children in Need. they cycled
the 250 miles from Hull to Holland, without
leaving St Stephen’s, by pedalling on
stationary exercise bikes in the Centre.
Pudsey Bear opened the fundraising event,
with children enjoying face painting and
balloon modelling.
9%
CASH FOR KIdS
18 COMPUterS DONateD tO lOCal CHilDreN aND CHilDreN’S CHaritieS.
Finance and administration Manager at
St Stephen’s, ruth truelove, comments:
“12-year old jamie from Driffield suffers
from chronic renal failure, as well as
methylmalonic acidemia, a rare metabolic
disorder. Due to his condition he spends an
awful lot of time at home and, as you can
imagine, finds himself getting bored. His new
computer helps him to keep on top of his
school work, at the same time as providing
a welcome distraction from his condition.”
Charity Manager with Viking FM’s Cash For
Kids appeal, rebecca Poppleton, asked for
a computer for 12-year old Damien from
Bridlington. Damien had meningitis when
he was younger, leaving him with physical
and learning disabilities. His father passed
away two years ago, and so his mother
cares for Damien and six other young
children on her own.
at Christmas time, members of the St
Stephen’s team participated in a charity
fun run in aid of Cash for Kids. Santas of all
ages took to the streets of Hull, running the
three kilometres from St Stephen’s to the
KC Stadium.
St StePHeN’S SHOPPiNG CeNtre 02
MORE VISITORS
Footfall increased by 9% compared
to 2008, outperforming the national
average.
the Centre also welcomed nine new
retail stores, including an 8,000 sq ft
CUlt store.
One of the children collecting his
new computer with his mum.

St StePHeN’S
SHOPPiNG CeNtre
GET INTO RETAIL
St StePHeN’S raN itS Get iNtO retail COUrSe FOr tHe
tHirD CONSeCUtiVe year, iN PartNerSHiP WitH tHe
PriNCe’S trUSt aND retailerS.
Over 20 unemployed young people
completed two weeks of training, with a
week of work experience in the middle.
retailers at St Stephen’s provided
work experience placements for all the
candidates.
Some 60 people have benefited from this
programme since 2007, with 65% going on
to positive outcomes, such as employment,
education or volunteering, with two of the
trainees working in H&M and Peacocks at
St Stephen’s.
in june 2010, the Get into retail
programme will launch in Sheffield,
in partnership with the Source at
LIFE’S A BALL FOR YOuNG FOOTBALLERS IN HuLL
St StePHeN’S SPONSOrS tHe GérarD SCHOOl OF
FOOtBall, HelPiNG lOCal CHilDreN tO DeVelOP tHeir
FOOtBall aND atHletiC SKillS.
Nigel Barmby, Gérard jones and jim Harris with the four young players.
Meadowhall, based on the successful
St Stephen’s model.
British land and the Prince’s trust fund
these courses jointly, with funding for
further courses agreed for the next three
years.
St StePHeN’S SHOPPiNG CeNtre 03
“Not only is this a great
community project for Hull,
but it is fantastic the way local
businesses come together to
provide support. For instance,
East Yorkshire Motor Services
gave the candidates free bus
passes for the three weeks,
Holiday Inn provided meeting
rooms free of charge, and Tesco
provided complimentary lunch
trays for the classroom days.”
jim Harris
Centre Manager at St Stephen’s
Set up by local student Gerard jones, the
School of Football focuses on teaching the
skills of the game, rather than rushing
children into competitive matches. located
at Hull University, it offers sports nutrition,
rehabilitation and psychology, as well as
a wide range of coaching services. British
land’s funding is providing additional
training materials, as well as supporting
free soccer talent Days for local schools
and providing financial assistance to less
well-off parents.
in February, four talented young players
received the first St Stephen’s Skills level
One awards. england international and
Hull City FC player, Nick Barmby, was on
hand to congratulate the players before
presenting them with their awards. Players
who achieve this level have shown they
can manipulate the ball by dribbling and
two-footed juggling, intelligently move into
and create space, and perform a driven and
inside pass with both feet.
britishland.com/crreport2010

St StePHeN’S
SHOPPiNG CeNtre
MAKE £5 BLOSSOM
St StePHeN’S CONtiNUeD tO SUPPOrt tHe aWarD WiNNiNG
‘MaKe £5 BlOSSOM’ SCHeMe.
this innovative project, run by Hull City
Council’s Hull ready team, involves primary
schoolchildren receiving £5 each, which
they then work with business mentors to
turn into a profit. the team at St Stephen’s,
together with retailers, is happy to invest
time and money to develop children’s
entrepreneurship skills and help to change
attitudes towards enterprise.
all 77 children in year 6 at St Stephen’s
partner school, St andrew’s Church of
england Primary School, are taking part.
they have already turned their original £385
into over £600 - whilst having lots of fun.
they created Christmas cards, gift bags,
festive cakes and jewellery, selling them
at school and at St Stephen’s.
in February, St Stephen’s and Hull truck
theatre welcomed children from nine
local primary schools as they presented
their entrepreneurial achievements. the
audience included the lord Mayor of Hull,
who congratulated the successful young
entrepreneurs who have learned enduring
skills to take them into the new decade.
this followed an event held earlier in the
year at the reel Cinema in St Stephen’s
to celebrate the first success stories.
St Stephen’s is sponsoring Hull’s Global
entrepreneurship Week 2010, thanks to
funding from British land.
www.ststephens-hull.com
St StePHeN’S SHOPPiNG CeNtre 04
“One of the most rewarding elements of the programme for me
is seeing how the young people have developed their ideas with
the help of their Business and Enterprise champions, and are
looking to invest their profits back into the business or to help the
school or local charities. We at the Council would like to thank
St Stephen’s and Reel Cinemas, as without their support this
programme would not have been as successful.”
Christine Randall
Deputy leader of Hull City Council, Councillor
young entrepreneurs receiving an award from the lord Mayor,
Karen Woods, together with their teacher, rebecca, and mentor
from St Stephen’s, ruth.

teeSSiDe
SHOPPiNG ParK,
StOCKtON-ON-teeS
teeSSiDe iN StOCKtON-ON-teeS HaS BeeN iN tHe BritiSH
laND POrtFOliO SiNCe 1992.
the Park is home to 45 shops and restaurants, attracting
11 million visitors a year and bringing 2,300 jobs to the area
at peak times. Visitor numbers increased by 2% this year,
outperforming the national average. the Park is managed by
Colliers Cre, with an on-site team led by Mike Clarke.
teeSSiDe SHOPPiNG ParK 01
131,000
LITRES OF WATER
Following the introduction of a
rainwater harvesting system,
teesside reduced water use
by 5%, saving 131,000 litres of
water. they also introduced a
recycling scheme, diverting 25
tonnes of waste from landfill.
britishland.com/crreport2010

teeSSiDe
SHOPPiNG ParK
SERVICE CHARGE SAVINGS
tHe teaM at teeSSiDe CUt FOreCaSt SerViCe CHarGe
COStS By 3%, SaViNG retailerS £20,000.
they achieved this by negotiating lower
contract rates and fewer weekly hours, with
the best possible cover still provided during
busy periods. this followed an in-depth
review of their whole security operation in
partnership with their security provider, St
james Security.
they also cut energy use by 21%, saving
retailers an estimated £9,500, as well as
saving over 100,000 kWh of power and
nearly 60 tonnes of carbon. these savings
were made possible thanks to a new energy
switch system which enables all external
!
!
lighting to be managed from the control
room. each area of the car park and section
of canopy lighting can now be turned on or
off at the touch of a button.
“The payback period for the energy switch system at Teesside is
a matter of months, meaning that retailers will quickly see the
financial benefits. The system will be simple to operate and will
be expandable in the future if required.”
Mike Clarke
regional Centre Manager at teesside
the Shoppa Hoppa service will link
teesside Shopping Park to Stockton High
Street and Middlesbrough. local bus
operator, Compass royston, will run the
service, thanks to £458,000 of funding
through the Government’s Kickstart
transport scheme.
this follows the success of the current
weekday bus service to the Park, partfunded
by British land, which has been
used by an estimated 52,000 people each
year. the revamped service is due to launch
“This is excellent news for everyone. A lot of the congestion in
our retail centres is caused by cars moving between them and
the search for parking spaces. The new service will help tackle
this and offer a high quality service for the 40% of shoppers who
already make their shopping trips on the bus.”
Bob Cook
Stockton Councillor
teeSSiDe SHOPPiNG ParK 02
SHOPPA HOPPA
SHOPPerS at teeSSiDe are Set tO eNjOy iMPrOVeD
traNSPOrt liNKS tHaNKS tO FreSH FUNDiNG FOr BUS
SerViCeS aND BUS SHelterS.
in june 2010, offering a half-hourly
service during the week and introducing a
new hourly service on Sundays.
regional Centre Manager, Mike Clarke,
noted how flagship retailers on the Park
signed up to support the bid when it was
submitted last year, adding: “We have
always seen the need for teesside Park
to have a good bus service for our
customers and staff, which is why we all
got behind the bid.”

teeSSiDe
SHOPPiNG ParK
ALL FOR A GOOd CAuSE
StaFF aND SHOPPerS at teeSSiDe raiSeD OVer £10,000 FOr GOOD CaUSeS,
eVeN WiNNiNG aN aWarD FOr tHeir FUNDraiSiNG eFFOrtS.
the Park was one of 50 local businesses
to support the Vantis Challenge to raise
money for local charities. each challenge
team received £50 to kick-start their
fundraising, on the understanding that they
would at least double their money. teesside
hosted a cake bake, tombola, sponsored
walk and bungee jump event in aid of zoe’s
Place Children’s Hospice and Hartlepool
District Hospice. these events, together
with £600 of match funding by British land,
led the team to win the Vantis award for the
Most Money raised.
regional Centre Manager, Mike Clarke,
commented: “all our staff were involved in
the events, helping to prepare stalls, sell
merchandise and set up the bungee event.
everybody was right behind the initiative
and can feel justifiably proud at the amount
of money raised and the excellent feel good
factor created around the Park.”
“Challengers have not only
demonstrated a great attitude
and team spirit, but also helped
to raise a significant sum of
money to support those in
need. We are very grateful to
you all.”
Rachel Bareham
zoe’s Place event Coordinator
!
teeSSiDe SHOPPiNG ParK 03
at Christmas time, choirs from the
Salvation army and nearby Priory Woods
Primary School entertained shoppers with
seasonal carols, collecting donations at the
same time. Generous shoppers also placed
gifts on the Christmas tree at the Park, for
children at zoe’s Place Children’s Hospice.
a further donation by British land funded
a trip to Santa for the children from the
Hospice, together with their families.
britishland.com/crreport2010

teeSSiDe
SHOPPiNG ParK
CHRISTMAS jOB FAIRS
500 lOCal PeOPle reGiStereD FOr 170 jOBS at teeSSiDe’S aNNUal jOB Fair,
rUN iN PartNerSHiP WitH tHe lOCal jOBCeNtre PlUS teaM.
the fair was extended to include local high
street retailers, helping other businesses
at the same time as supporting local
people in accessing local job opportunities.
a range of employers advertised job
vacancies, including argos, asda living,
Birthdays, Comet, Dunelm, Game,
HMV, iceland, KFC, Marks & Spencer,
McDonald’s, PC World, Peacocks,
Poundland, tK Maxx, toys r Us and
Warren james.
all advertised vacancies were filled,
helping retailers to satisfy their seasonal
recruitment needs, and making it easier
for local people to find employment at
teesside. By working in partnership with
local agencies and training providers we
were also able to offer additional support
to job seekers, something that was
particularly important for those who did
not find a job.
www.teessideshoppingpark.co.uk
teeSSiDe SHOPPiNG ParK 04

tHe SOUrCe
at MeaDOWHall,
SHeFFielD
tHe SOUrCe iS aN iNNOVatiVe aND UNiqUe £5.5 MilliON
traiNiNG aND DeVelOPMeNt CeNtre Set UP By BritiSH laND
aND SHeFFielD City COUNCil iN 2003.
established as a charity, the Source provides a range of facilities
including conference rooms, a gym, an it learning centre, a crèche,
a library and a coffee bar. located adjacent to Meadowhall Shopping
Centre, it has held the prestigious Centre of Vocational excellence
in retail status since 2005. in 2009, it launched as a National Skills
academy for retail for South yorkshire.
tHe SOUrCe at MeaDOWHall 01
ICSC BEST OF THE BEST
AWARdS 2010
albert Sussman international
Community Support award
YORKSHIRE TRAINING
PARTNERSHIP AWARdS 2010
employee of the year and
employer of the year.
RATEd NuMBER 17
in the times Best Small
Companies to Work For 2009.
YORKSHIRE BuSINESS
TOuRISM AWARdS
Small Venue of the year 2009.
ICSC FOuNdATION
european Community Support
award 2009.
HOSPITALITY SHEFFIELd
AWARdS 2009
Sheffield Smile and Unsung
Hero.
britishland.com/crreport2010

tHe SOUrCe
at MeaDOWHall
SuPPORTING RETAILERS
553 BUSiNeSSeS BeNeFiteD FrOM reCrUitMeNt
aND traiNiNG SUPPOrt PrOViDeD By tHe SOUrCe.
tHeSe iNClUDeD 250 MeaDOWHall retailerS.
the Source attracted £1.7 million of
funding, of which £425,000 is going directly
to training for Meadowhall retailers.
the Source and leeds City College are
now delivering a wider range of retail
training programmes to employers across
the region. these include management,
stock control, health and safety, budgeting,
sales, customer service, marketing and
employment law.
the team has been able to reduce the
cost of bespoke training courses by 60%
for local businesses, covering topics such
as security, first aid, risk assessment,
manual handling and safety.
“I have really enjoyed my
qualification as I am able to
learn whilst working. It has
opened so many doors in my
future. I have gained practical
experience in addition to a
nationally recognised retail
qualification and it has been
brilliant – this really is my time
to shine!”
Emma Ollivant
Work-based learning student
“Emma has made excellent
progress on her qualification.
She has grown in confidence
and now applies the fantastic
retail skills she has learnt to
her role in Pumpkin Patch. She
is an asset to our organisation
and we are so impressed
with the retail qualifications
delivered by The Source.”
Stephanie Wilman
assistant Manager at Pumpkin Patch, Meadowhall
£1.7m
OF FuNdING
of which £425,000 is going directly to
training for Meadowhall retailers.
SKILLS ANd EMPLOYABILITY
2,000 lOCal PeOPle BeNeFiteD FrOM traiNiNG
at tHe SOUrCe iN 2009. tHe teaM alSO HelPeD
360 jOBSeeKerS tO FiND eMPlOyMeNt.
573 learners combined work-based
learning with lectures at the Source.
an impressive 1,846 people aged from
16 to 71 years old have participated since
2004, with 529 adults with no previous
qualifications gaining a nationally
recognised level 2 award.
161 long-term unemployed people
enrolled on Skills for jobs courses with
all participants who completed the training
attending interviews with Meadowhall
retailers. 480 people have benefited
from Skills for jobs training and retail
Preparation courses since 2005. More than
50% have successfully gained employment
within six weeks of completion, with over
half coming from ethnic minorities.
100 young people enrolled on Short
employability courses lasting up to
tHe SOUrCe at MeaDOWHall 02
seven weeks, covering topics such as
customer service, employability and money
management. 369 young learners have
benefited from these courses since 2006.
27 learners with autism participated in
the Supported employment Programme,
with 130 people gaining life-changing work
experience since the Programme began
in 2003.
the Source Centre Manager, Dianne
Wainwright, is delighted that the Source, in
partnership with Sheffield and rotherham
Councils, was successful in its recent bid
for £585,000 of Future jobs funding. She
explains: “this will help us to support
unemployed 18 to 24 year olds in gaining
employment, subsidising the salary costs
of these young people over a six-month
period.”

tHe SOUrCe
at MeaDOWHall
THE QuEEN OF THE HIGH STREET
tHe SOUrCe Will Be DeliVeriNG tHe NeW aND exClUSiVe retail MaSterClaSS
PrOGraMMe, DeSiGNeD By Mary POrtaS iN PartNerSHiP WitH SKillSMart retail.
renowned for her BBC2 show ‘Mary,
queen of Shops’, retail icon Mary Portas
has helped to revive many flagging retail
businesses.
‘the Mary Portas guide to successful
retailing – an inspirational programme for
shop owners/managers’ offers insights
into improving retail businesses. it includes
Mary’s advice on essential elements such
as visual merchandising, marketing,
buying, finance and the all-important
vision. each module also has an invaluable
set of ‘Mary’s top tips’ designed to improve
the performance of any retail business.
the Source will be hosting the official
launch of the Mary Portas retail
Masterclass in july 2010.
SHEFFIELd SHOWCASE
StUDeNtS FrOM tHe SOUrCe are traNSFOrMiNG VaCaNt SHOP WiNDOWS iN tHe
City CeNtre, WitH tHe SUPPOrt OF exPerieNCeD PrOFeSSiONalS.
Students in front of one of their window displays,
together with Sheffield City Council leader, Paul
Scriven, and representatives from the Source.
Mary Portas
young students on a Visual Merchandising
course at the Source are working with
professional artists and designers to
makeover shop windows left vacant in the
city centre, until a multi-million pound
redevelopment gets underway. they are
learning firsthand how to create eyecatching
images that appeal to the public,
with new displays going up each month.
More than 80 businesses have already
benefited from free advertising. Over
the next two years, up to 60 students
will participate in this project, which is
coordinated and funded by Sheffield City
Council, and delivered in partnership with
the Source and Creative Sheffield.
at Christmas time, the Sheffield Showcase
students designed a festive display for
a good cause, encouraging people to fill
Santa’s sleigh with food for the homeless.
“The innovative Masterclasses,
created with the input from Mary
Portas and delivered exclusively
through the National Skills
Academy for Retail skills shops,
give management essential
knowledge to run a successful
business. The Source is proud
to deliver these innovative
Masterclasses in South Yorkshire
and support businesses to
achieve their aspirations.”
George Elliott
Business Communication executive at the Source
80
tHe SOUrCe at MeaDOWHall 03
BuSINESSES
have already benefited from
free advertising.
“It’s a brilliant idea that gives
artists and small companies
the chance to display new
projects and products in the
public eye in a subtle and
exciting way.”
joe Scarborough
artist
britishland.com/crreport2010

tHe SOUrCe
at MeaDOWHall
YOuNG APPRENTICES
aS a NatiONal SKillS aCaDeMy FOr retail, tHe SOUrCe iS
HelPiNG tO eNSUre tHat yOUNG PeOPle HaVe tHe SKillS
tHat tHe retail SeCtOr Will NeeD tO Meet tHe MajOr
CHalleNGeS it FaCeS.
63 young people enrolled on courses
to gain nationally recognised retail and
customer service qualifications in 2009.
they came out of school for one day a
week, combining lectures at the Source
with shopping centre work placements –
a first taste of the working world for many
of them. 289 students from 30 schools
have participated since 2003, gaining
qualifications equivalent to over 1,000
GCSes grades a to C.
“Each apprentice has gone above and beyond to meet our
expectations and the scheme has been such a success, we are
encouraging other areas of Insight to follow suit. We have a great
partnership with The Source and this is reflected in how much
the apprentices enjoy their work.”
Hayley Buxton
recruitment resourcer at insight
in February 2010, the Source held a
two-week apprenticeship exhibition in
Sheffield city centre, in partnership with
the National apprenticeship Service.
this offered employers and young people
the opportunity to find out more about
apprenticeships. One of the Source’s key
priorities is supporting local businesses
and their training needs, particularly with
apprenticeships, meaning that they are
well placed to give advice to any local
employers thinking of hiring an apprentice.
289
tHe SOUrCe at MeaDOWHall 04
STudENTS
from 30 schools have participated
since 2003.
“The Retail Skills Shop is a
great opportunity for young
people and employers to call
in for an informal chat and
find out the opportunities that
Apprenticeships can offer. A
recent survey also revealed that
74% of consumers in the region
prefer to use a business which
employs apprentices.”
Nick Wilson
regional Director at the National
apprenticeship Service
!

tHe SOUrCe
at MeaDOWHall
ALL FOR A GOOd CAuSE
tHe teaM at tHe SOUrCe raiSeD ValUaBle FUNDS FOr
CHilDreN iN NeeD, tHe jaNe tOMliNSON rUN FOr all
aPPeal aND WeStON ParK HOSPital.
Five members of the Source team trained
for six months to get fighting fit for the jane
tomlinson run for all challenge in june.
after injuring her leg before the race Clare
Smith was worried that she was going
to have to pull out, but colleagues ann
jones and Franca Kelly stepped in to help,
pushing her round the 10 kilometre course
in a wheelchair.
www.thesource.meadowhall.co.uk
two of the chattiest gym members at the
Source raised money for Children in Need
by participating in a sponsored silence on
23 November 2009, during their 60-minute
workout. Fitness instructor, Clare Cole,
commented: “We can always count on our
gym members for support when it comes
to charity. it was a difficult challenge for
Mike and javid as they are never quiet
whilst they are in the gym, but they did it
and we are all really proud of them. thanks
to all our gym members for supporting
Mike and javid by donating to Children in
Need.”
tHe SOUrCe at MeaDOWHall 05
the Source also donated 4,000 one-month
gym memberships, worth £70 each, to the
Charity Unleashed gift book scheme. these
gift books brought together over £1,000
worth of experiences for only £50, giving
people the chance to benefit from savings
with local retailers and service providers,
such as spas, restaurants and gyms. they
quickly sold out, raising £60,000 for Weston
Park Hospital Cancer Charity.
the Source is now raising money for
Bluebell Wood Children’s Hospice,
through the Master Cutler Challenge.
all departments are getting involved,
with fundraising events including a ‘rags
r us’ collection, a race night, a sponsored
bungee jump and a bring-and-buy sale.
“The Source was proud to
support the innovative Charity
Unleashed scheme. As a charity
ourselves, we understand how
imperative it is to have the
support of local businesses and
the community and we are
always impressed by the neverending
encouragement Sheffield
offers. This was our opportunity
to give back to a fellow charity
and support a fantastic cause.”
Mike denby
Business Communication Manager at the Source
britishland.com/crreport2010

FiND OUt MOre
FiND OUt MOre aBOUt HOW We are aCHieViNG MOre By WOrKiNG
WitH OUr StaFF, SUPPlierS, OCCUPierS aND lOCal PeOPle.
britishland.com/crreport2010
– 12% less energy use across our like-for-like portfolio, saving 11.1 million kWh and
£700,000 for occupiers, as well as cutting carbon emissions by 4,675 tonnes.
– £3.5 million savings for occupiers on service charges compared to last year, with
average savings of 7% per m².
– BREEAM Excellent ratings for all new office developments, with ropemaker
Place becoming one of the first buildings in europe to achieve pre-certification for
leeD Platinum.
– 13% less water use across our like-for-like portfolio, saving 54.7 million litres of water
and £70,000 for occupiers.
– 86% of all development waste recycled or re-used, with 83% of managed waste at our
properties diverted from landfill.
– £717,000 invested in good causes through cash, time and gifts in-kind, with a further
£11.2 million contributed to local infrastructure and initiatives through the planning
process.
– 32% less British Land controlled energy use at our Head Office, saving nearly 1 million
kWh and £50,000 on energy bills.
British land was recognised as real estate sector leader in the Oekom Corporate
responsibility review 2010, and one of the Global 100 Most Sustainable Corporations 2009
by Corporate Knights. We were also voted landlord of the year 2009 by UK retailers and
Property Company of the year 2009 by readers of estates Gazette.
We achieved new levels of transparency, with Gri index B+, additional performance data
and eight new medium-term targets.
Performance data was independently reviewed by Bureau Veritas.

WANT TO KNOW MORE?
If you would like to know more about
our approach to corporate responsibility
or let us know your views, please email
us at cr@britishland.com
Or write to:
Justin Snoxall
Head of the Business Group
British Land
York House
45 Seymour Street
London W1H 7LX
t. +44 (0) 20 7486 4466
f. +44 (0) 20 7467 2869
britishland.com/crReport2010
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