CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF ...

Questionnaire
This questionnaire is a part of a study for a Master's Degree (Business English for International
Communication) at Srinakharinwirot University. The objective of the research is to evaluate
customer expectation and perception levels towards service quality of front office staff at the
Mercure Hotel Pattaya in 2009.
Part I: Personal Data
1. Gender
� 1) Male � 2) Female
2. Age
� 1) Below 25 years old � 2) 25-35 years old � 3) 36-45 years old
� 4) 46-55 years old � 5) Over 55 years old
3. Nationality
� 1) Asian � 2) European � 3) UK
� 4) American � 5) Scandinavian � 6) Others (please specify���)
4. Occupation
� 1) Government official � 2) Employee � 3) Owner / Private business
� 4) Student � 5) Others (please specify���)
5. Purpose of trip
� 1) Vacation � 2) Honeymoon � 3) Seminar
� 4) Business � 5) Others (please specify���)
6. How many times have you previously stayed at the Mercure Hotel Pattaya?
� 1) 1 time � 2) 2 times � 3) 3 times
� 4) 4 times � more than 4 times
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