Fundamental Communication and Facilitation Skills in Training ...

Fundamental Communication
and Facilitation Skills in
Training, Especially in
Training-of Training of-Trainers. Trainers. Part 2
Prepared by Fabio Saini for:
Orientation Workshop on Training Methodologies
Taicang, Taicang,
China, 7-10 7 10 June 2010
UNFPA China Program, South-South South South Cooperation
Initiatives 2009 2010
Organized in collaboration with the China Training
Center of Reproductive Health & Family Care (CTC)

One key Communication Skill and
one key Facilitation Skill
� Formulating effective questions to
use in participatory methods
� Using effectively questions as key
facilitation tools for enhancing
participants’ learning
2

Let’s Let s remind ourselves of some basics
Closed-ended Closed ended questions:
� Closed-ended questions produce short answers, often
“yes“ or “no“
� They can be used to check in with the group, for example,
to find out whether or not they understand the material or
are ready to move to the next topic
� Closed-ended questions can also be useful when the trainer
is trying to uncover specific information or make a point
� Closed-ended questions are not useful when trainers are
trying to help participants develop their own reflections,
insights, conclusions, and make connections among issues
and learning points
3

Open-ended Open ended questions:
Continued
� Open-ended questions produce in-depth responses, and
engage learners more fully in discussions and activities
� Open-ended questions are more effective in helping
retaining learning because they engage learners in processes
of exploration, analysis, synthesis. They foster creativity
� Open-ended questions begin with
“how,“ “what,“ “when“, “in which ways“ “for what
purpose”... If possible, avoid/limit “Why”
� They do not have a “yes” or “no” answer
� Very useful to challenge attitudes hindering learning
objectives
4

Scenario
�� As your training team is continuing to develop
the TOT program, you realize that one of the
sessions in the program needs more effective
questions to enhance the learning of the
participants. Therefore you meet with your
team to develop questions that will achieve
this aim.
5

Scenario instructions
Group 1 – Client-centered SRH Counseling:
� Develop questions to get your TOT participants reflect about
the role of gender issues as barriers for clients of SRH
services (both women and men) to discuss sexuality
Group 2 – SRH Youth Friendly Services:
Develop questions to get your TOT participants reflect about
how providers’ attitude may be a barrier to access services
Group 3 - Youth Peer Education for HIV Prevention among
Boys Aged 14-17:
Develop questions to get your TOT participants reflect about
how cultural and gender constructs of being a boy and a
man may contribute to risk behavior
6

Thank you!
7