September 9 -12, 2012 - SAP for Utilities
September 9 -12, 2012 - SAP for Utilities
September 9 -12, 2012 - SAP for Utilities
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<strong>September</strong> 9 -<strong>12</strong>, 20<strong>12</strong><br />
Westin Diplomat Resort & Spa<br />
Hollywood, Florida<br />
Produced by<br />
Supported by
You’re Invited...<br />
<strong>September</strong> 9-<strong>12</strong>, 20<strong>12</strong><br />
Westin Diplomat Resort & Spa<br />
Hollywood, Florida<br />
For the past several years, the utility industry has been on a journey of trans<strong>for</strong>mation<br />
and the <strong>SAP</strong> <strong>for</strong> <strong>Utilities</strong> conference emerged as a leading North American <strong>for</strong>um<br />
<strong>for</strong> utility professionals to network, share ideas and experiences, and explore critical<br />
<strong>SAP</strong> solutions <strong>for</strong> utilities. The energy and growth surrounding the program has<br />
exploded since its inception in 2008, as we shifted our focus to Collaboration Fuels Innovation (2009), Sustainability <strong>for</strong> the New Energy Era (2010), and last<br />
year’s theme of Getting Smarter (2011).<br />
We invite you to be a part of the incredible trans<strong>for</strong>mation that is taking place in the industry by participating in this event and joining this important<br />
<strong>SAP</strong> <strong>for</strong> <strong>Utilities</strong> community, where our focus is on...<br />
Keynote Presenters<br />
Monday, <strong>September</strong> 10<br />
<strong>SAP</strong> Welcome<br />
Kevin Capitani<br />
National Vice President (<strong>Utilities</strong>)<br />
<strong>SAP</strong><br />
NextEra Energy: Powering Innovation<br />
Moray Dewhurst<br />
Vice Chairman and Chief Financial Officer<br />
NextEra Energy, Inc.<br />
It is Time <strong>for</strong> the Era of Innovation<br />
Mamatha Chamarthi<br />
Vice President and Chief In<strong>for</strong>mation Officer<br />
Consumers Energy<br />
Steve Cardell<br />
President<br />
HCL EAS<br />
<strong>SAP</strong> Keynote & Innovation Awards<br />
Paul Carreiro<br />
EVP & General Manager, Strategic Industries — North America<br />
<strong>SAP</strong> America<br />
<strong>SAP</strong> Utility Roadmap<br />
Stefan Wolf<br />
Solution Owner<br />
<strong>SAP</strong> Labs<br />
TWO WAYS TO REGISTER!<br />
Online: www.sap-<strong>for</strong>-utilities.com<br />
PhOne: +1 914-509-5354<br />
The Lemonade Stand <strong>for</strong> the 21st Century<br />
Tom Kindred<br />
Vice President and Chief In<strong>for</strong>mation Officer<br />
SaskPower<br />
Tuesday, <strong>September</strong> 11<br />
ASUG Welcome<br />
Bridgette Chambers<br />
Chief Executive Officer<br />
ASUG<br />
Advancing the Utility Industry through Mobile<br />
and Digital Innovation<br />
William Briggs<br />
Deputy Chief Technology Officer<br />
Deloitte<br />
Tom Turco<br />
Principal<br />
Deloitte<br />
Customer Innovation Panel<br />
Lisa Dalesandro DiChristofer<br />
Senior Industry Principal, <strong>Utilities</strong><br />
<strong>SAP</strong> America<br />
Early registration pricing is $2,195 per person and is valid through July 6, 20<strong>12</strong>.<br />
$2,495 per delegate <strong>for</strong> 1-4 participants registering from your organization<br />
$2,295 per delegate <strong>for</strong> 5-9 participants registering from your organization<br />
$1,995 per delegate <strong>for</strong> 10 or more participants registering from your organization<br />
*Pre-show registration closes on Wednesday, <strong>September</strong> 5, 20<strong>12</strong>. Registrations received after this date will be subject to the<br />
on-site cost of $2,595 per person.
Key Event Features<br />
Keynote presentations by top utility professionals, innovators,<br />
and key <strong>SAP</strong> and ASUG personnel<br />
First-hand case studies featuring innovative strategies<br />
implemented at utility organizations in generation, transmission,<br />
distribution, water, gas, and retail<br />
Four subject-specific workshops to help you dive deep into<br />
subject matter<br />
ASUG-led roundtable discussions around modifying areas<br />
of interest<br />
Special keynote panel discussion on customer innovation<br />
moderated by Lisa Dalesandro DiChristofer, <strong>SAP</strong><br />
Extensive networking with hundreds of utility professionals<br />
and leading experts<br />
Exhibits and solution showcases from select technology<br />
and service partners<br />
Opportunity to collaborate with members of the ASUG<br />
<strong>Utilities</strong> Special Interest Group and experts behind <strong>SAP</strong><br />
solution development<br />
What You’ll Take Away<br />
Critical solutions and strategies to drive real value and ROI from<br />
your <strong>SAP</strong> investments<br />
Expertise from your peers and subject-matter experts who have<br />
solved real problems with <strong>SAP</strong> solutions <strong>for</strong> utilities<br />
New relationships with key utility professionals from North America<br />
and beyond<br />
Tips and strategies to enhance current <strong>SAP</strong> initiatives<br />
Ideas, opportunities, and trends to help you solve complex issues<br />
you are facing today<br />
Forward-thinking techniques and tangible best practices<br />
and methodologies<br />
Practical, easy-to-apply advice and solutions to immediately<br />
improve your bottom line<br />
Beach<br />
Front<br />
Location<br />
Who Should Attend<br />
Geared toward utility leaders, managers, directors, and other<br />
professionals involved with the decision-making process. <strong>SAP</strong> <strong>for</strong><br />
<strong>Utilities</strong> attendees have responsibility and influence in every sector of<br />
the utility industry and are involved in many of the following areas:<br />
Power Generation<br />
Transmission & Distribution<br />
Water, Waste & Gas<br />
AMI/Smart Grid<br />
Billing<br />
Customer Care<br />
In<strong>for</strong>mation Technology<br />
Plant Operations<br />
Rates<br />
<strong>SAP</strong> Project Team<br />
Conference Location<br />
The Westin Diplomat Resort & Spa, Hollywood, Florida<br />
Book now and receive the special conference rate!<br />
The special conference rate at The Westin Diplomat Resort & Spa is $209 + tax per night.<br />
This rate is valid until August 8, 20<strong>12</strong>, pending availability. Attendees wishing to come<br />
earlier or stay later (3 days prior to <strong>September</strong> 7 and/or 3 days after <strong>September</strong> <strong>12</strong>) may<br />
be able to take advantage of this special rate by booking early (based on availability).<br />
When booking your travel, please be sure to arrive on Sunday so you don’t miss the<br />
opportunity to participate in the kick-off events including ASUG-led roundtable<br />
discussions, conference jumpstart session, and welcome networking reception & exhibits.<br />
Reservations must be made through the Westin Diplomat directly.<br />
Energy Procurement<br />
Energy Supply<br />
Engineering<br />
FERC<br />
Finance/Accounting<br />
Human Resources<br />
Retail<br />
<strong>SAP</strong> Support Team<br />
Service Management<br />
Enterprise Asset Management<br />
Co-Innovation Councils<br />
Wednesday, <strong>September</strong> <strong>12</strong> – 2:30pm – 5:00pm<br />
Smart Grid Council — Hosted by Brian Jones, Senior Industry Principal,<br />
<strong>Utilities</strong>, <strong>SAP</strong>, and Stefan Wolf, Solution Management, <strong>SAP</strong><br />
Topics: AMI Continuous Improvement, Demand Response, Grid<br />
Management<br />
Enterprise Mobility Council — Hosted by Lisa Dalesandro DiChristofer,<br />
Senior Industry Principal, <strong>Utilities</strong>, <strong>SAP</strong>, Rory Shaffer, Utility IBU, <strong>SAP</strong>, and<br />
Robert Straubinger, Solution Management, <strong>SAP</strong><br />
Topics: Enterprise Mobile Plat<strong>for</strong>m <strong>for</strong> <strong>Utilities</strong> covering B2C, B2B, B2E —<br />
<strong>SAP</strong> mCommerce, Sybase 365 and SUP plat<strong>for</strong>m, Mobile Applications and<br />
Mobility Partners<br />
Business Analytics & Technology – HANA Analytics Council —<br />
Hosted by Linda Farinaccio, Industry Principal, <strong>Utilities</strong>, <strong>SAP</strong>, and<br />
Sven Bergstrom, Solutions <strong>for</strong> Industries, <strong>SAP</strong><br />
Topics: Insight into <strong>SAP</strong>’s BI Roadmap (the right tools <strong>for</strong> the right use), and<br />
Analytic best-practices across Customer Operations, Asset Management,<br />
and Regulatory Compliance from <strong>SAP</strong> customers and partners<br />
Book Online: Visit the hotel’s dedicated website – www.sap-<strong>for</strong>-utilities.com/hotel.htm<br />
Call the hotel: 1-800-Westin1 (mention promotional code ‘<strong>SAP</strong> <strong>for</strong> <strong>Utilities</strong> 20<strong>12</strong>’)
Sponsors<br />
Become an <strong>SAP</strong> <strong>for</strong> <strong>Utilities</strong> sponsor! Call us at +1 914-509-5354 or email sponsors@theeventfulgroup.com<br />
DIAMOND SPONSOR<br />
HCL is the global leader in<br />
end-to-end <strong>SAP</strong> services<br />
including business<br />
trans<strong>for</strong>mation, value management, implementation, support,<br />
infrastructure, and outsourcing. HCL’s innovative solutions and business<br />
trans<strong>for</strong>mation approach have accelerated value <strong>for</strong> more than 50 utilities<br />
companies. Our solutions <strong>for</strong> the utilities industry include customer service<br />
& billing, AMI/SmartGrid, and Enterprise Management. www.hcl.com<br />
A KPIT Cummins Company<br />
GOLD SPONSORS<br />
PLATINUM SPONSOR<br />
Deloitte Consulting LLP combines<br />
deep technology experience with<br />
practical business strategy to help<br />
utilities clients get more from their<br />
<strong>SAP</strong> investments throughout the enterprise. We bring an unmatched range of<br />
capabilities to bear on designing and implementing solutions in the age of<br />
<strong>SAP</strong> HANA and analytics, drawing on the experiences of our consulting<br />
professionals worldwide. For organizations that understand the importance<br />
of implementing mobility solutions that support their overarching business<br />
strategies, talk to us. Ask us how we can help you move beyond basic<br />
implementation and improvement to make strategic business moves with<br />
mobility. www.deloitte.com/sap<br />
Accenture knows what it takes to develop, deliver, and run <strong>SAP</strong>-based systems that address a utility’s business needs. With more than<br />
30 years of experience, Accenture’s utilities industry group and <strong>SAP</strong> have a strategic alliance dedicated to helping clients exploit new<br />
technologies and drive delivery excellence. Our deep industry experience working with more than 200 utilities and 2,200 of our<br />
31,000 <strong>SAP</strong> professionals are focused on the utilities industry. Accenture’s <strong>SAP</strong> practitioners offer a unique blend of technical skills,<br />
industry insight, business consulting experience, and cultural insight to help utility companies become high per<strong>for</strong>ming businesses. To<br />
learn more about Accenture’s utilities group, please visit www.accenture.com/utilities.<br />
Sparta Consulting is a leading provider of <strong>SAP</strong> centric advisory services and packaged applications, tailored <strong>for</strong> utilities spanning ERP,<br />
CR&B, CRM, analytics, mobility solutions, and beyond. The Sparta <strong>Utilities</strong> North America Solution (SUNAS) combines the power of the<br />
world’s leading utilities solution from <strong>SAP</strong> with Sparta’s pre-configured best practices to enable utilities to gain operational efficiency,<br />
improve customer services, and leverage the Smart Grid in a rapid and sustainable manner. For more in<strong>for</strong>mation, visit www.mysunas.com.<br />
eMeter, A Siemens Business, provides essential software that enables electric, gas, and water utilities to realize the full benefits of<br />
Smart Grid. Leading utilities worldwide depend on the EnergyIP plat<strong>for</strong>m and applications to reduce operational costs, improve<br />
customer service, and drive energy efficiency. With the most large-scale deployments in the industry and strategic partnerships,<br />
eMeter has built a reputation <strong>for</strong> unparalleled expertise that ensures customer success. For more in<strong>for</strong>mation visit www.emeter.com.<br />
SILVER SPONSORS<br />
Ivara EXP is an <strong>SAP</strong>-Certified Asset Per<strong>for</strong>mance Management solution <strong>for</strong> utilities. Proactive mobile inspections/remote access to <strong>SAP</strong><br />
hierarchy and work backlog; data consolidation and analysis; health indexing and more to increase reliability and reduce costs. Customers<br />
include ScottishPower, SCE, PG&E, Exelon, & AES. Ivara is an <strong>SAP</strong> Partner. www.ivara.com<br />
Syclo is <strong>SAP</strong>’s mobile co-innovation partner <strong>for</strong> asset management and CRM field service. Our SMART Mobile Suite of ready-to-deploy,<br />
configurable mobile applications <strong>for</strong> <strong>SAP</strong> ERP, and <strong>SAP</strong> CRM gives enterprises a quick, low-risk way to mobilize key business processes like<br />
work management, field service, approvals, inventory management, and sales. www.syclo.com/sap<br />
IBM At IBM, our priority is to help utility companies trans<strong>for</strong>m energy, environmental, and sustainability issues into opportunities that<br />
positively impact the world. IBM offers smarter solutions, practices, and technology that help utilities trans<strong>for</strong>m into new symbols of<br />
power in the 21st century. To learn more about smarter solutions <strong>for</strong> smarter energy, visit www.ibm.com/solutions/sap/utilitiesy<br />
Utegration is a full service <strong>SAP</strong> consulting company focused on the utilities industry, specializing in implementing and supporting core<br />
and emerging <strong>SAP</strong> solutions such as CR&B, BI, AMI, and mobility applications <strong>for</strong> customer-centric utilities. Our professionals possess deep<br />
solution and industry experience providing innovative <strong>SAP</strong> solutions <strong>for</strong> utilities. www.utegration.com<br />
OpenText, a global ECM leader, helps organizations manage and gain the true value of their business content. OpenText brings two<br />
decades of expertise supporting 100 million users in 114 countries. Working with our customers and partners, we bring together leading<br />
Content Experts to help organizations capture and preserve corporate memory, increase brand equity, automate processes, mitigate<br />
risk, manage compliance, and improve competitiveness. For more in<strong>for</strong>mation, visit www.opentext.com<br />
Taulia optimizes the invoicing and payment process. With Taulia, large buying organizations can reduce their total spend and achieve<br />
double-digit returns on their cash positions, while their suppliers get paid earlier at a lower cost of capital. Taulia’s <strong>SAP</strong>-certified solution<br />
offers e-invoicing, instant vendor portals and a sophisticated dynamic payment management system. taulia.com<br />
Utopia, Inc. a global data services and strategy consulting firm provides a full suite of data solutions from enterprise data strategy and<br />
systems integration to data migration, quality, and governance. www.utopiainc.com<br />
More Sponsors ><br />
For the most up-to-date list of sponsors, visit www.sap-<strong>for</strong>-utilities.com
Sponsors<br />
Elevate Human Per<strong>for</strong>mance<br />
| GuiXT<br />
®<br />
Become an <strong>SAP</strong> <strong>for</strong> <strong>Utilities</strong> sponsor! Call us at +1 914-509-5354 or email sponsors@theeventfulgroup.com<br />
Clevest Solutions provides software <strong>for</strong><br />
mobile work<strong>for</strong>ce automation and smart grid<br />
deployment and post-deployment<br />
operations exclusively <strong>for</strong> electric, gas, and<br />
water utilities. www.clevest.com<br />
Autodesk model-based solutions improve<br />
the way utilities plan, design, build, and<br />
manage transmission and distribution<br />
networks, generation facilities, and substations<br />
equipment documentation and design.<br />
www.autodesk.com/utilitiessolutions<br />
Itron is the world’s leading provider of<br />
energy and water management solutions<br />
that optimize the delivery and use of<br />
resources <strong>for</strong> utilities around the world.<br />
www.itron.com<br />
Synactive’s extendable GuiXT solutions<br />
enable utilities using <strong>SAP</strong> to maximize their<br />
investment by making changes directly to<br />
the <strong>SAP</strong> interface. Improve productivity<br />
online and offline. www.guixt.com<br />
Esri mapping and spatial analysis solutions<br />
reveal relationships and patterns in data,<br />
resulting in new insights and actionable<br />
decisions. Maps trans<strong>for</strong>m data into stories.<br />
www.esri.com<br />
The Mosaic Company is an industry-leading<br />
consulting, training, and organizational<br />
change management firm whose passion<br />
and purpose is to help organizations succeed<br />
by improving the per<strong>for</strong>mance of their<br />
people. Our goal is to be the premier leader<br />
of enterprise change initiatives within our<br />
chosen industry — energy and utility.<br />
www.themosaiccompany.com<br />
Vesta is a professional services firm with<br />
deep domain expertise in maintenance and<br />
reliability. We provide complete <strong>SAP</strong> EAM<br />
implementations that deliver significant<br />
financial and operational improvements. Our<br />
approach combines industry best practices<br />
with practical technology solutions that<br />
provide our asset intensive customers with a<br />
competitive edge. www.vestapartners.com<br />
PwC power and utilities professionals provide<br />
a full spectrum of <strong>SAP</strong> services that help our<br />
mutual clients with business trans<strong>for</strong>mation<br />
initiatives and driving per<strong>for</strong>mance<br />
improvement. As business integrators, we<br />
focus on strategy, structure, people, process,<br />
and technology across the organization in<br />
order to help companies meet their strategic<br />
objectives. www.pwc.com/us/utilities<br />
Rolta From day-to-day operations to strategic<br />
planning, Rolta offers comprehensive<br />
Enterprise IT, Operations, Analytics, and<br />
Geospatial solutions that enhance per<strong>for</strong>mance,<br />
reduce costs, and create efficiencies <strong>for</strong> utilities.<br />
www.Rolta<strong>Utilities</strong>.com<br />
Winshuttle software enables customers to<br />
build and adapt Excel and SharePoint-based<br />
interactive <strong>for</strong>ms and workflows <strong>for</strong> <strong>SAP</strong><br />
without programming, improving the way<br />
business-users work with <strong>SAP</strong>.<br />
www.winshuttle.com/<br />
Sierra InfoSys, Inc. Sierra is known <strong>for</strong> its<br />
Pay-As-You-Use <strong>SAP</strong> Post Support and<br />
solutions include ERP, CR&B, ISU/CCS, Work<br />
Force Analytics, Financial Simulations, Utility<br />
Customer E- Services, Meter Data<br />
Management. www.sierratec-us.com<br />
Basis Technologies help many utilities<br />
achieve efficiencies in managing <strong>SAP</strong> change;<br />
reporting per<strong>for</strong>mance across large data<br />
environments and resolution of business<br />
process exceptions. In today’s competitive<br />
and customer centric business environment,<br />
Utility companies need to optimize their<br />
processes to serve their customers better and<br />
faster. Basis Technologies has helped Utility<br />
companies save millions of dollars and to<br />
significantly improve their customer service<br />
satisfaction. www.basistechnologies.com<br />
AlertEnterprise eliminates silos and<br />
uncovers blended threats across IT security,<br />
Physical Access Controls, and SCADA Systems.<br />
AlertEnterprise provides continuous Incident<br />
Management, Monitoring, and Response <strong>for</strong><br />
substations and control rooms, featuring<br />
behavior analytics <strong>for</strong> actionable<br />
intelligence. AlertEnterprise automates<br />
Onboarding/Offboarding of Contractors and<br />
Employees while automating the entire<br />
NERC Compliance process.<br />
www.alertenterprise.com<br />
Revelation Software Concepts (RSC)<br />
specializes in simplifying change control <strong>for</strong><br />
<strong>SAP</strong> solutions. With RSC’s change control<br />
software Rev-Trac, automate and en<strong>for</strong>ce a<br />
range of <strong>SAP</strong> change control activities and<br />
processes or use RSC’s change intelligence<br />
software Salt to monitor change activity to<br />
know the state of change across <strong>SAP</strong> systems.<br />
www.xrsc.com/<br />
Riva Modeling Systems is the leading<br />
software provider of integrated advanced<br />
asset planning and optimization solutions<br />
allowing asset intensive <strong>SAP</strong> clients to<br />
strategically manage their infrastructure.<br />
www.rivamodeling.com<br />
Platinum DB Consulting specializes in<br />
Project and Portfolio Management Centric<br />
Solutions, Resource Management, Change<br />
Order Management, Primavera P6, and PLM<br />
services <strong>for</strong> <strong>Utilities</strong>. Our solutions and<br />
consulting services includes: hosting, basis,<br />
and development services <strong>for</strong>: Desktop<br />
Analyzer (Exce-PPM), BPM, PPM, MRS, Project<br />
Systems, Business Objects Planning and<br />
Consolidations, and Strategy Management.<br />
www.platinumdb.com<br />
MEDIA PARTNER<br />
Electric Light & Power is the authoritative<br />
source of electric utility news <strong>for</strong> utility<br />
executives and management. elp.com<br />
For the most up-to-date list of sponsors, visit www.sap-<strong>for</strong>-utilities.com
Conference Schedule<br />
<strong>12</strong>:00 - 7:00 Registration<br />
1:00 - 3:00<br />
4:30 - 5:30<br />
Sunday, <strong>September</strong> 9 — Arrival Day<br />
ASUG-Led Roundtables:<br />
• Analytics • CRM • Mobility<br />
Conference Jumpstart:<br />
Paul Kurchina, Connector, Analyst, and Community Catalyst in the <strong>SAP</strong> Ecosystem, KurMeta Group<br />
Marc Rosson, Enterprise Architect, Snohomish County PUD<br />
Stefan Wolf, Solution Owner, <strong>SAP</strong> Labs<br />
5:30 - 7:00 Welcome Networking Reception & Exhibition<br />
7:00 - 8:00 Breakfast & Exhibition<br />
8:00 - 10:00<br />
Track 1 Track 2 Track 3 Track 4<br />
Managing Assets Customer Engagement Per<strong>for</strong>mance Management Water <strong>Utilities</strong><br />
<strong>SAP</strong> Welcome: Kevin Capitani, National Vice President (<strong>Utilities</strong>), <strong>SAP</strong><br />
Host Utility Welcome: Moray Dewhurst, Vice Chairman and Chief Financial Officer, NextEra Energy, Inc.<br />
NextEra Energy: Powering Innovation<br />
Keynote Presentation: Mamatha Chamarthi, Vice President and Chief In<strong>for</strong>mation Officer, Consumers Energy<br />
Steve Cardell, President, HCL EAS<br />
It is Time <strong>for</strong> the Era of Innovation<br />
<strong>SAP</strong> Keynote & Innovation Awards Paul Carreiro, EVP & General Manager, Strategic Industries — North America, <strong>SAP</strong> America<br />
10:00 - 10:45 Morning Refreshment Break & Exhibition<br />
10:45 - 11:30<br />
11:45 - <strong>12</strong>:30<br />
<strong>SAP</strong> Next Generation EAM<br />
Rory Shaffer, <strong>SAP</strong> Labs<br />
[Beginner]<br />
AU<br />
BC Hydro’s Successful Smart Grid<br />
Modernization, Lessons Learned<br />
and the Road Ahead<br />
Ann-Margaret Tait, BC Hydro<br />
Stephen Russell, Capgemini<br />
[Intermediate]<br />
TD<br />
RE<br />
WW<br />
GA<br />
<strong>12</strong>:30 - 2:00 Lunch & Exhibition<br />
2:00 - 2:45<br />
3:00 - 3:45<br />
GIS and Location Analytics: Building<br />
an Integrated, Smarter Grid<br />
Steve Benner, ESRI<br />
[Beginner]<br />
AU<br />
3:45 - 4:15 Afternoon Refreshment Break & Exhibition<br />
4:15 - 6:00<br />
Monday, <strong>September</strong> 10 — Conference Day One<br />
Providing <strong>for</strong> “The New Customer<br />
Engagement”<br />
Lisa Dalesandro DiChristofer,<br />
<strong>SAP</strong> America<br />
[Beginner]<br />
TD<br />
RE<br />
WW<br />
GA<br />
A Foundation <strong>for</strong> SmartSacramento<br />
Paul Nelson, SMUD<br />
Bob Simpson, HCL<br />
[Intermediate]<br />
TD<br />
RE<br />
WW<br />
GA<br />
Using Electric Vehicles as a Tool to<br />
Redefine Customer Engagement<br />
Chris Chen, SDG&E<br />
Sam Jaffe, IDC<br />
[Beginner]<br />
TD<br />
RE<br />
End-to-End Management of Critical<br />
Customer Communications<br />
Venkata Rachapudi, TXU<br />
Alex Ninan, TXU<br />
Keith Osberg, Utegration<br />
[Beginner]<br />
Keynote Presentation: Stefan Wolf, Solution Owner, <strong>SAP</strong> Labs<br />
<strong>SAP</strong> Utility Roadmap<br />
TD<br />
RE<br />
PANEL: Moving <strong>Utilities</strong> into the<br />
Connected Economy CEO Study<br />
& Panel Discussion<br />
Moderated by: Michael Valocchi, IBM<br />
Global Business Service<br />
Panelists:<br />
Sam Jaffe, IDC Energy Insights<br />
Gary Hayes, CenterPoint Energy<br />
Matt Guarini, National Grid<br />
Paul Carreiro, <strong>SAP</strong> America<br />
[Beginner]<br />
AU<br />
Asset Analytics — The Art of the<br />
Possible<br />
Corrie Oukes, Hydro One<br />
Rob Massoudi, Space-Time Insight<br />
[Intermediate]<br />
Keynote Presentation: Tom Kindred, Vice President and Chief In<strong>for</strong>mation Officer, SaskPower<br />
The Lemonade Stand <strong>for</strong> the 21st Century<br />
6:00 - 7:00 Cocktail Reception & Exhibition<br />
6:00 - 7:00 Women in <strong>Utilities</strong> Reception<br />
7:00 - 8:30 Evening Under the Stars<br />
TD<br />
Revenue Assurance Powered<br />
by <strong>SAP</strong> HANA<br />
João Luiz Barbosa, CEMIG<br />
Denis Maia, Choice Technologies SA<br />
[Intermediate]<br />
AU<br />
Let <strong>SAP</strong> Do What <strong>SAP</strong> Does,<br />
Let GIS Do What GIS Does<br />
Dax Wolfinger,<br />
Imperial Irrigation District<br />
Maribel Garcia,<br />
Imperial Irrigation District<br />
[Intermediate]<br />
AU<br />
ROUNDTABLES:<br />
1. Mobility: Improving End-to-End<br />
Processes<br />
Ron Schell, MUD Omaha<br />
2. Linear Asset GIS Integration<br />
Kevin Morrow, <strong>SAP</strong> Labs<br />
A Total Mobility Solution <strong>for</strong><br />
Operations and Maintenance<br />
Greg Rimmer, Water Corporation<br />
of Western Australia<br />
[Intermediate]<br />
AU<br />
Pump It Up! Data Management on<br />
Steroids: No Programming Required!<br />
Trinita Houser, City of Dallas<br />
[Beginner]<br />
AU All <strong>Utilities</strong> GA Gas GE Generation RE Retail TD T&D WW Water/Waste<br />
AU
7:00 - 8:00 Breakfast & Exhibition<br />
8:00 - 10:00<br />
Track 1 Track 2 Track 3 Track 4<br />
Managing Assets Customer Engagement Per<strong>for</strong>mance Management Gas <strong>Utilities</strong><br />
ASUG Welcome: Joshua Blair, Senior Vice President, ASUG<br />
Keynote Presentation: William Briggs, Deputy Chief Technology Officer, Deloitte<br />
Tom Turco, Principal, Deloitte<br />
Advancing the Utility Industry through Mobile and Digital Innovation<br />
Panel Discussion: Customer Innovation Panel<br />
Moderated By: Lisa Dalesandro DiChristofer, Senior Industry Principal, <strong>Utilities</strong>, <strong>SAP</strong> America<br />
10:00 - 10:45 Morning Refreshment Break & Exhibition<br />
10:45 - 11:30<br />
11:45 - <strong>12</strong>:30<br />
Aquarion Water Company’s Migration<br />
to Mobile Work Manager<br />
John G. Norko Jr.,<br />
Aquarion Water Company<br />
Florian Ganz, Energy4U<br />
[Intermediate]<br />
AU<br />
How PG&E Plans to Enhance Human<br />
Resources Efficiency through Analytics<br />
Janet Lee Redmond, PG&E<br />
Ramelle Ruff, PG&E<br />
[Intermediate]<br />
AU<br />
<strong>12</strong>:30 - 2:30 Lunch & Exhibition<br />
2:30 - 3:15<br />
3:30 - 4:15<br />
8:30 - 2:30<br />
Tuesday, <strong>September</strong> 11 — Conference Day Two<br />
Executive Analytics at Your Fingertips:<br />
Analytics Gone Mobile<br />
Gabriel Chong, Sempra Energy<br />
Piyush Pansare, Sparta<br />
[Intermediate]<br />
AU<br />
ROUNDTABLES:<br />
1. Implement <strong>SAP</strong> ALA: Enhancing Fixed<br />
Asset Accounting at CenterPoint<br />
Jessica Thayer, CenterPoint Energy<br />
Brian Cornwall, Utegration<br />
2. SCE’s Phased Approach to EAM<br />
Implementation<br />
Paul Joseph, SCE<br />
3. How <strong>SAP</strong> EAM Supports Asset Lifecycle<br />
Len Harms, Vesta Partners<br />
Partner Night<br />
360 Degree Customer Communication<br />
at Hydro One<br />
Ian McIntyre, Hydro One<br />
Robert Thiele, OpenText<br />
[Intermediate]<br />
TD<br />
ROUNDTABLES:<br />
Wednesday, <strong>September</strong> <strong>12</strong><br />
1. The Opportunity a High Bill Can Present<br />
Diane Woolgar, SMUD<br />
Denise Arebalo, HCL<br />
2. Tricks <strong>for</strong> Improving Usability in<br />
an Upgrade Project<br />
Bala Nair, Deloitte<br />
3. Right Rate <strong>for</strong> the Right Customer:<br />
Utilizing <strong>SAP</strong> CRM to Segment,<br />
Market, & Communicate with<br />
Customers in their Preferred Channel<br />
Tim Staf<strong>for</strong>d, Accenture<br />
Developing a Mobile Strategy at<br />
CenterPoint Energy<br />
Glenn Gallia, CenterPoint Energy<br />
Shachella James, CenterPoint Energy<br />
Wei Li, Utegration<br />
[Intermediate]<br />
Workshops: • Developing a Future-Proof Big Data Strategy<br />
• Build a Mobile Strategy<br />
2:45 - 5:30 Co-Innovation Councils<br />
7:00 Co-Innovation Councils Dinner sponsored by<br />
AU<br />
Uniting TECO Energy’s Businesses<br />
through <strong>SAP</strong><br />
J. Denise Jordan, TECO<br />
[Beginner]<br />
TD<br />
RE<br />
GE<br />
GA<br />
ROUNDTABLES:<br />
1. Using Data Visualizations to<br />
Maximize the Value of Large Data<br />
Gabriel Chong, Sempra Energy<br />
2. <strong>SAP</strong>’s Best-Kept Secrets <strong>for</strong><br />
Improved Per<strong>for</strong>mance<br />
Daniel Reid, <strong>SAP</strong><br />
Kerry Brown, <strong>SAP</strong><br />
Ray Kowalski, <strong>SAP</strong><br />
3. Using Supplier Analytics to Drive<br />
Greater Cost Savings<br />
Dion Graham, <strong>SAP</strong><br />
Supporting BC Hydro’s Business<br />
Trans<strong>for</strong>mation<br />
Ann-Margaret Tait, BC Hydro<br />
Moira Chicilo, BC Hydro<br />
[Expert]<br />
AU<br />
Leveraging <strong>SAP</strong> <strong>for</strong> Sustainable Critical<br />
Infrastructure Protection<br />
Lawanda Parnell, CPS Energy<br />
[Intermediate]<br />
AU<br />
ROUNDTABLES:<br />
1. Opportunities and Challenges with<br />
AMI and Gas Operations<br />
Chris Chen, SDG&E<br />
2. Coregas <strong>for</strong> Gas Transportation<br />
Processes: The EDM Enhancement<br />
<strong>for</strong> the Gas Industry<br />
Dr. Peter Rügge, CX4U AG<br />
Case Study: The Best Latin<br />
American ISU Implementation<br />
—Awarded by <strong>SAP</strong><br />
Paula Brzovic Cordero, Lipigas<br />
Josefa Ayarza, Lipigas<br />
[Intermediate]<br />
Conference content and speakers are subject to change. Please visit our website at www.sap-<strong>for</strong>-utilities.com <strong>for</strong> updates.<br />
GA<br />
ERP and Mobile Integration Strategy<br />
to Improve Emergency Response<br />
Jeff Chenoweth, NW Natural<br />
[Intermediate]<br />
AU<br />
Confidential Actual Labor Processing:<br />
No More Variances<br />
Kim Ford, Spectra Energy<br />
Kevin Heard, Capgemini<br />
[Expert]<br />
Women in <strong>Utilities</strong> Cocktail Reception Monday, <strong>September</strong> 10 — 6:00pm – 7:00pm<br />
As the utilities industry continues to trans<strong>for</strong>m itself <strong>for</strong> the future, there is no doubt that today’s “Women in <strong>Utilities</strong>” are leading the way during these years of great change and opportunity. From driving<br />
innovations across customer service and operations to leading from the executive office, women across the industry have served as powerful change agents in responding to difficult market conditions,<br />
increasing customer and stakeholder expectations, changing regulatory requirements, and new advances in technology. Please plan to join us as we celebrate our impact, and become better acquainted<br />
with other terrific “Women in <strong>Utilities</strong>.”<br />
AU
Workshops<br />
See the Latest <strong>SAP</strong> Solution Demonstrations & Innovations Looking to Innovate <strong>for</strong> the Future? Join <strong>SAP</strong> in the exhibit hall to speak with solution<br />
experts and see live demonstrations of the latest technology, including: mobile solutions, in-memory computing, analytics, dashboards, and cloud-based applications.<br />
<strong>SAP</strong> looks <strong>for</strong>ward to meeting you and showing you how to:<br />
• Understand and leverage the benefits of new technologies in your utility<br />
• Ensure your assets are per<strong>for</strong>ming at peak levels to cost-effectively<br />
deliver reliable service<br />
• Prepare <strong>for</strong> a changing work<strong>for</strong>ce<br />
Choose from these highly relevant conference workshops, available to conference attendees only.<br />
All workshops are optional and separately bookable. Space is limited, so book early!<br />
Wednesday, <strong>September</strong> <strong>12</strong>, 20<strong>12</strong> — Workshops 1-4<br />
Time: 8:30 am - 2:30 pm Cost: $795<br />
WORKSHOP<br />
Stop Standing Still: Make Your Move to<br />
Organizational Excellence<br />
Michael Doane, Executive Consultant, CGI<br />
Peter Warren, Business Development Representative, CGI<br />
Paul Kurchina, Connector, Analyst, and Community Catalyst<br />
in the <strong>SAP</strong> Ecosystem, KurMeta Group<br />
Workshop<br />
No Longer<br />
Available<br />
Attendees of this workshop will gain research-based insight into the best practices<br />
<strong>for</strong> getting the most benefit from <strong>SAP</strong> over a long horizon. At the heart of this event is<br />
the Center of Excellence: how it works, how it provides business benefit, and how it is<br />
constructed. Join this workshop and learn how to break down business processes by key<br />
per<strong>for</strong>mance indicators that can be targeted <strong>for</strong> measurable improvement. Presenters will<br />
demonstrate three levels of improvement (common sense, technical, and <strong>SAP</strong>-driven) that<br />
will drive measurable business benefit. Toward this end, presenters will show how newer<br />
<strong>SAP</strong> technologies, especially Solution Manager, are being applied in the utilities industry<br />
that enable the best practices discussed in the course of this workshop. The concluding<br />
segment is dedicated to supporting end users as the drivers of business process<br />
fulfillment, and thus a key to achieving measurable benefit.<br />
WORKSHOP<br />
Developing a Future-Proof Big Data Strategy<br />
Sutej Kapur, Senior Principal – Value Engineering, <strong>SAP</strong> America<br />
Eric Olsen, Principal Solution Architect, <strong>SAP</strong> America<br />
Many advanced analytics scenarios require extracting actionable in<strong>for</strong>mation from data that<br />
comes from a variety of disparate data sources. The growth in data volume and the increases<br />
in the velocity of data, coupled with the increasingly complex relationships between data,<br />
create the need to evolve the systems that support business professionals. <strong>SAP</strong>’s vision is to<br />
provide utilities one logical data plat<strong>for</strong>m <strong>for</strong> all transaction and analytics workloads. Doing<br />
so will enable the transition from data visualization, automated data storing and retrieval, or<br />
generic statistical routines of individual systems such as OMS, SCADA, and MDM, to artificialintelligence-based<br />
software tools that extract actionable in<strong>for</strong>mation from combined data.<br />
In this workshop, you will learn how to transition your organization from a data storage<br />
and management landscape built on traditional RDMS and specialized databases such<br />
as Teradata, to a landscape able to transact, move, store, process, and analyze nextgeneration<br />
“big data” in near real-time, and seamlessly, while reducing TCO costs. You will<br />
also learn how to apply value management methodologies to develop strong business<br />
cases supporting investments in new database technologies.<br />
<strong>SAP</strong> Solution Demos<br />
ASUG-Led Roundtables<br />
1<br />
3<br />
WORKSHOP<br />
Building a Winning <strong>SAP</strong> Usability Game Plan<br />
Jeff Woods, Head of Product Evangelism, <strong>SAP</strong><br />
Many of the initial <strong>SAP</strong> applications were designed <strong>for</strong> a smaller audience than use them<br />
today. Users have new requirements <strong>for</strong> their interactions with <strong>SAP</strong>—casual users need<br />
access, mobile users need access anywhere, and expert users want consumer-grade<br />
experiences. <strong>SAP</strong> has undertaken a range of investments in initiatives across <strong>SAP</strong> with<br />
Workshop<br />
No Longer<br />
Available<br />
the intent of leading the market <strong>for</strong> applications in user experience across the lifecycle<br />
of ownership: The <strong>SAP</strong> Experience. This session will help you understand what <strong>SAP</strong><br />
is delivering today on user experience, what the roadmap is, how you navigate the<br />
options, and how you can take action to get out in front of the issue of usability inside<br />
your enterprise.<br />
WORKSHOP<br />
Build a Mobile Strategy<br />
Robert Straubinger, Solution Management <strong>Utilities</strong>,<br />
<strong>SAP</strong> Labs Canada<br />
Rory Shaffer, IBU Utility Field Services Expert, <strong>SAP</strong> Labs<br />
Kim Obermair, Director Enterprise Mobility, <strong>SAP</strong> America<br />
Join this workshop to learn from <strong>SAP</strong> about functional and technical aspects when<br />
mobilizing your business. The presentations and discussions include the <strong>SAP</strong> mobile<br />
strategy, the <strong>SAP</strong> mobile plat<strong>for</strong>m, and several mobile solutions and supporting tools.<br />
The workshop covers both enterprise app and consumer app scenarios. Several strategies<br />
and case studies to build, deploy, and manage mobile solutions will be discussed.<br />
• Proactively manage risk and compliance<br />
• Engage your customers with better service and greater control<br />
over their own usage<br />
• Get the most from your <strong>SAP</strong> investments<br />
Join the ASUG <strong>Utilities</strong> Community <strong>for</strong> three exciting and in<strong>for</strong>mative roundtable discussions on: Analytics, CRM, and Mobility<br />
Hear about call center efficiency ideas from your peers, hot topic results and discussion from <strong>SAP</strong>PHIRE NOW, participate in a discussion<br />
about influencing change, and discuss future activities <strong>for</strong> our community. We will provide a quick update on all of these areas in the first<br />
20 minutes together, then break out into the three roundtable discussion groups <strong>for</strong> detailed discussions with your peers on challenges,<br />
opportunities, and best practices. The ASUG utilities leadership team will facilitate getting to know the members of each breakout<br />
group. The contacts you make here will be some of the most valuable assets from this meeting!<br />
2<br />
4
318 S. Clinton Street, Suite 300<br />
Syracuse, NY 13202<br />
<strong>SAP</strong> <strong>for</strong> <strong>Utilities</strong> Social Media<br />
The <strong>SAP</strong> <strong>for</strong> <strong>Utilities</strong> social media <strong>for</strong>ums create an extraordinary opportunity <strong>for</strong> the community to stay<br />
connected throughout the year by sharing stories, swapping ideas, and learning from one another.<br />
We hope you will join the conversations and remain an active part of this global community.<br />
Follow us on LinkedIn, Facebook, and Twitter @sap<strong>for</strong>utilities<br />
Tweet #saputils<br />
<strong>September</strong> 9 -<strong>12</strong>, 20<strong>12</strong><br />
Westin Diplomat Resort & Spa, Hollywood, Florida<br />
A collaboration of <strong>SAP</strong>, ASUG and The Eventful Group<br />
For more in<strong>for</strong>mation or to register, please call us at 877-411-4675 or 914-509-5354, or visit our website at www.sap-<strong>for</strong>-utilities.com
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