student resources - Meredith College

Technology Services
Mickey Brandstadter, Chief Information Officer, 760-2323
(Help Desk)
The Technology Services department is the technology
leadership and support organization for the college.
The department is organized around the major functions
for which it is responsible:
Network Services
The group focuses on the telecommunications infrastructure
(data, voice and, later video), technical systems
administration of the college’s core file servers and
administration of our e-mail system. The group also provides
technical support for the CamCard system.
User Services
The group brings together the collection of technical
initiatives associated with the Meredith Technology
Initiative (MTI), coordinates departmental technology
requests and incorporates the Desktop Support staff
(Help Desk, extension 2323, off campus call 760-
2323) working out of the Noel Annex. Questions
ranging from location and hours of computer labs to
applying for e-mail accounts, to details on connecting
student owned computers to the campus network
should be addressed to the Help Desk.
Campus Computing Services
The group focuses on the expansion of Blackboard
as an instructional tool, offers consulting and training
for the suite of the college’s standard software
packages and also offers an expanded variety of
web-based initiatives.
Information System Services
The group is responsible for the administration and
maintenance of the college’s core information systems.
The completion of the Colleague implementation, as
well as the expansion of the system’s functionality,
continues as the group’s top priority.
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Services provided by the Technology Services
department include:
• Maintaining of all components—both wired and
“wireless” of the campus network
• Providing e-mail accounts to all members of the
college community
• Providing Blackboard and library system accounts
• Maintaining the campus telephone network
• Providing Internet access to all systems that are
part of the campus network
• Maintaining the college’s computer labs
(hardware and software)
• Providing one student resident technology assistant
for each residence hall.