Stewart Warner Performance Catalog - Auto Electric Service, Inc.

About Us
STEWART WARNER PERFORMANCE PRODUCTS
are produced in Lancaster, Pennsylvania, where
pride in workmanship and attention to detail are
fundamental values. Our modern facility includes
automated gauge assembly lines, a state-of-the-art
SMT printed circuit board assembly operation, test
facilities, a metrology lab with coordinate measuring
machines (CMMs), manufacturing operations
(stamping, injection molding, silk screening and
printing), technical support teams, a dedicated
Technical Center (located adjacent to the main
plant), and a training center. Located just 70 miles
east of Philadelphia and 80 miles north of Baltimore,
the operation is easily accessible. Our plant is ISO
9001 and QS-9000 (an automotive industry quality
certification).
WARRANTY POLICY
STEWART WARNER PERFORMANCE PRODUCTS are warranted against defects in workmanship and materials for a period of two (2)
years from the date of purchase. Proof-of-purchase is required; otherwise, the warranty period shall default to two (2) years from
date-of-manufacture (as indicated by the date code on the product). All products must be installed and operated according to the
purpose for which they were intended, designed and specified. This warranty excludes items that are incorrectly installed, misused
or abused by the customer as would be determined by examination upon return of the product. If a suspect product is returned to
Maxima for inspection and disposition, upon which it is determined that the product is in fact defective, the product shall be replaced
free-of-charge or a credit will be issued (whichever is preferred). We will not assume responsibility for labor costs associated with the
removal of suspect product or the cost of equipment downtime, or any other costs associated with concerns that are not specifically
related to workmanship or materials.
Hobbs brand products sold under the Stewart Warner Performance program shall be warranted for a period of one (1) year in
accordance with Hobbs’ policies and the Terms and Conditions stated above.
In order to qualify for warranty coverage and disposition, customers must use the Returned Materials Authorization (RMA) process
(as explained below). Products that are returned and determined to be OK shall not qualify for warranty coverage.
RETURNED MATERIALS AUTHORIZATION POLICY
Distributors who wish to return defective products for replacement or credit MUST use our RETURNED MATERIALS AUTHORIZA-
TION (RMA) procedure. An RMA number and instructions may be obtained from our Customer Service Team. Freight must be
prepaid. The RMA number must be clearly marked on the shipping carton to be returned, and it must be noted on enclosed documents.
A brief explanation identifying the failure mode or discrepancy must also be included. If we determine that the product is in
fact defective and/or there was a discrepancy in shipping, a replacement or credit will be issued. If the product and/or shipment is
determined to be OK, we will obtain disposition from the distributor as to whether to return the product or scrap it, in which case no
credit shall be issued. Customer-damaged products are excluded from warranty consideration.
For overseas returns, we may allow field scrap if it is determined that this is more economical approach. In most cases, however,
products must be returned to allow for product analysis and subsequent corrective and preventive measures to be implemented.
Returns from distributors whose customers return products for non-quality related reasons cannot be accepted. Send returns to:
Stewart Warner Performance, 1811 Rohrerstown Road, Lancaster, PA 17601, Attn: Quality Department. Call 1-866-797-7223 and
follow prompts for Customer Service.
Specifications were correct at time of printing. Changes may occur without notice or oblication.
Copyright 2003 - Maxima Technologies
www.SW-Performance.com
Lancaster, PA, U.S.A Facility