New FleetBoard Customer Care and Operations Manager - Daimler ...
New FleetBoard Customer Care and Operations Manager - Daimler ...
New FleetBoard Customer Care and Operations Manager - Daimler ...
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Contact: Telephone:<br />
Karin Giangr<strong>and</strong>e +49 (0) 711-17-91114<br />
Christoph Ludewig +49 (0) 711-17-91105<br />
<strong>New</strong> <strong>FleetBoard</strong> <strong>Customer</strong> <strong>Care</strong> <strong>and</strong> <strong>Operations</strong><br />
<strong>Manager</strong><br />
• Nayif Demirkaya appointed to head of <strong>FleetBoard</strong>’s customer<br />
service management<br />
• <strong>FleetBoard</strong> plans highest level of customer orientation, sets<br />
st<strong>and</strong>ards in <strong>Customer</strong> Experience Management<br />
Stuttgart – Nayif Demirkaya is, with immediate effect, responsible<br />
for <strong>Daimler</strong> <strong>FleetBoard</strong>’s customer service <strong>and</strong> support. The<br />
internationally experienced expert for customer service in the<br />
mobile telephony business, born in 1971, is fluent in four languages<br />
<strong>and</strong> for 10 years he has successfully managed the worldwide service<br />
<strong>and</strong> support of Sony Ericsson. This is proved by multiple national<br />
<strong>and</strong> international awards for customer satisfaction in business <strong>and</strong><br />
end customer business.<br />
The introduction of ‘<strong>FleetBoard</strong> inside’, the st<strong>and</strong>ard installation of<br />
the vehicle computer in the new Mercedes-Benz Actros, led to an<br />
escalating increase of the <strong>FleetBoard</strong> customer base. For that<br />
reason a strong focus is now on an excellent, international service<br />
quality for <strong>FleetBoard</strong> customers. In future there will be a contact<br />
person (single point of contact) for hardware <strong>and</strong> software topics<br />
<strong>Daimler</strong> Communications, 70546 Stuttgart/Germany<br />
Press Information<br />
Date:<br />
May 16, 2012
encompassing all <strong>FleetBoard</strong>’s customer contact issues: from<br />
technical support to installation questions right through to quality<br />
management <strong>and</strong> <strong>FleetBoard</strong>’s order processing centre. Mr.<br />
Demirkaya reports directly to the company’s board of management,<br />
so that their ear is always very close to the customers.<br />
“With Mr. Demirkaya we have gained a professional for the<br />
management of our service <strong>and</strong> support team“, clarifies Markus<br />
Lipinsky, managing director of <strong>Daimler</strong> <strong>FleetBoard</strong> GmbH. „He has<br />
the experience it takes to ensure the timely <strong>and</strong> competently<br />
processing of customer queries <strong>and</strong> complaints. Furthermore he <strong>and</strong><br />
his team will continuously improve the quality of <strong>FleetBoard</strong>’s<br />
customer service. We are aiming for a top level of customer<br />
satisfaction in our telematics peer group.“<br />
The <strong>FleetBoard</strong> service team has been increased by 70% in order to<br />
achieve a maximum customer satisfaction. Issues will be processed<br />
within 24 hours. By June 1 st , 2012 customers can turn to the<br />
company via country-specific telephone numbers. That’s how<br />
<strong>FleetBoard</strong> customers enjoy a better availability <strong>and</strong> quicker<br />
processing of their requests over a wide area.<br />
12A596: With immediate effect on behalf of the <strong>FleetBoard</strong><br />
<strong>Customer</strong> <strong>Care</strong>: Nayif Demirkaya<br />
Further information from <strong>Daimler</strong> <strong>and</strong> a picture (12A596) are<br />
available at: www.media.daimler.com <strong>and</strong> www.daimler.com<br />
<strong>Daimler</strong> Communications, 70546 Stuttgart/Germany<br />
Page 2
About <strong>FleetBoard</strong><br />
<strong>Daimler</strong> <strong>FleetBoard</strong> GmbH is a European market leader in the field of commercial vehicle<br />
telematics <strong>and</strong> the company has received Frost & Sullivan’s “2012 Growth Leadership Award”.<br />
<strong>FleetBoard</strong> hardware <strong>and</strong> services are designed to meet the needs of the fleet managers,<br />
dispatchers, <strong>and</strong> drivers of truck, bus, <strong>and</strong> van fleets, in all sectors <strong>and</strong> with vehicles from all<br />
br<strong>and</strong>s. <strong>FleetBoard</strong> has been established for years as the ideal fleet management system for<br />
greater economy <strong>and</strong> smart logistics processes. Easy-to-use technology supports drivers in their<br />
daily operations. The Stuttgart-based company is a wholly owned subsidiary of <strong>Daimler</strong> <strong>and</strong> is<br />
certified by DEKRA in accordance with DIN EN ISO 9001:2008. With the market entry of the new<br />
Mercedes-Benz Actros, <strong>FleetBoard</strong> became one of the first suppliers to offer telematics services as<br />
st<strong>and</strong>ard in trucks throughout Europe.<br />
<strong>Daimler</strong> Communications, 70546 Stuttgart/Germany<br />
Page 3
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