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April 21, 2011 - The Oneida Nation of Wisconsin

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www.kalihwisaks.com<br />

DRUMS Across ONEIDA<br />

<strong>Oneida</strong> Elderly Service 2907<br />

S. Overland Rd.<br />

<strong>Oneida</strong>, WI 54155<br />

Ph. 920.869.2448<br />

Fx. 920.869.1824<br />

Senior Center-Meal Site<br />

134 Riverside Dr.<br />

<strong>Oneida</strong>, WI 54155<br />

Ph. 920.869.1551<br />

Fx. 920.869.1526<br />

Drums<br />

<strong>April</strong> <strong>21</strong>, <strong>2011</strong> • (A’hs^ Yaw^=le) 13B<br />

Kahsakayu=t#=se> W Thunder moon March, <strong>2011</strong><br />

Supportive Services Provided By <strong>Oneida</strong> Elder Services<br />

Descriptions from the<br />

Federal Administration on<br />

Aging Title VI Resource<br />

Manual<br />

Information/Referral:<br />

Provision <strong>of</strong> concrete information<br />

to a client about available<br />

public and voluntary services<br />

and resources including<br />

name, address, and telephone<br />

number <strong>of</strong> service or resource<br />

and linkage with appropriate<br />

community resource(s) to<br />

ensure necessary service will<br />

be delivered to the client.<br />

Must include contact and follow<br />

up with the provider<br />

and/or client.<br />

Outreach:<br />

Conducting activities to<br />

identify elders eligible for services,<br />

providing information to<br />

eligible elders about available<br />

service, and encouraging an<br />

elder to use existing services.<br />

This is a one-on-one contact,<br />

not a group service such as<br />

public education.<br />

Homemaker Services/ In<br />

Home Chore:<br />

Providing assistance for<br />

housecleaning, laundry, shopping,<br />

and meal preparation.<br />

Respite:<br />

Respite care is non medical<br />

care provided to a frail elder so<br />

that the caregiver can have a<br />

break.<br />

Personal Care/Home Health<br />

Aid Service:<br />

Providing personal assistance<br />

with eating, dressing<br />

bathing, toileting, transferring<br />

in and out <strong>of</strong> bed/chair or<br />

walking.<br />

Do not provide any medical<br />

services, which does require<br />

trained personnel.<br />

Home Chore Service:<br />

Providing assistance to persons<br />

having difficulty with<br />

heavy cleaning, yard work,<br />

walk maintenance, minor<br />

home repair, wood chopping,<br />

hauling water and other heavy<br />

duty activities which the older<br />

person(s) is unable to handle<br />

on his/her own and which do<br />

not require the services <strong>of</strong><br />

trained homemaker or other<br />

specialist.<br />

Visiting:<br />

Visiting services include<br />

going to see an elder in order<br />

to comfort or help in reading or<br />

writing a letter.<br />

Telephoning:<br />

Telephone services include<br />

phoning in order to provide<br />

comfort to help or check up on<br />

the elder.<br />

Family Support:<br />

Family support services<br />

include providing services to<br />

family members who care for<br />

an elder such as counseling or<br />

discussing the elder’s situation.<br />

Health Promotion and<br />

Wellness:<br />

Activities conducted to<br />

improve the mental and physical<br />

health <strong>of</strong> elders, including<br />

walking groups, exercise classes,<br />

other types <strong>of</strong> recreation,<br />

and health education classes on<br />

health care. (Matter <strong>of</strong><br />

Balance, Chronic Disease Self<br />

Management, Powerful Tools<br />

for Caregivers, Elder Driver<br />

Safety)<br />

Surveys<br />

Each month all areas <strong>of</strong><br />

Elder Services do Customer<br />

Service Surveys from our<br />

elders, on the services we provide.<br />

Below are the past six<br />

month scores from your<br />

answers. Thank you for com-<br />

pleting those surveys. Your<br />

comments and scores help us<br />

see where we need to make<br />

improvements. Scores will be<br />

listed on a monthly basis..<br />

• July Outreach - 72.14%<br />

• May Home Chore - 68.8%<br />

• <strong>April</strong> In Home Chore -<br />

95%<br />

• March Benefit Specialist -<br />

94%<br />

• January Home Chore -<br />

98.8%<br />

• January Outreach - 85%<br />

Average overall score is<br />

85.62% customer satisfaction.<br />

Services not provided in the<br />

homes with average scores:<br />

• Congregate Meals -<br />

89.12%<br />

• Home Delivered Meals -<br />

87.86%<br />

• Transportation - 92.86%<br />

• Activities - 92.14%<br />

Elder Service policy:<br />

2.6.Elder Services Priority:<br />

2.6.1. 70+ highest priority<br />

2.6.2. 55 to 69 years who are<br />

disabled/handicapped (or have<br />

a serious health or safety issue)<br />

and living alone.<br />

Services provided must be<br />

within Reservation<br />

Boundaries. If you live <strong>of</strong>f the<br />

reservation, we refer you to<br />

Brown or Outagamie County<br />

Aging.<br />

All employees that work<br />

with elders must pass a background<br />

security check prior to<br />

and during the course <strong>of</strong><br />

employment with the <strong>Oneida</strong><br />

<strong>Nation</strong> in order to meet the<br />

Employment Eligibility<br />

Requirements and or the Tribal<br />

State Compact and/or Tribal<br />

Gaming Ordinance as they pertain<br />

to the position and the<br />

location <strong>of</strong> the department.<br />

All background security<br />

checks are completed by<br />

<strong>Oneida</strong> Human Resource<br />

Department.<br />

Caregiver Background<br />

Check Law<br />

<strong>The</strong> Caregiver Law Covers<br />

the Following<br />

Employers/Care Providers<br />

(Referred to as “Entities”):<br />

Programs Regulated under<br />

Chapters 50, 51, and 146, Wis.<br />

Stats.<br />

Emergency Mental Health<br />

Service Programs, Mental<br />

Health Day Treatment Services<br />

for Children, Community<br />

Mental Health, Developmental<br />

Disabilities, AODA (Alcohol<br />

and Other Drug Abuse)<br />

Services, Community Support<br />

Programs, Community Based<br />

Residential Facilities, 3-4 Bed<br />

Adult Family Homes,<br />

Residential Care Apartment<br />

Complexes, Ambulance<br />

Service Providers, Hospitals,<br />

Rural Medical Centers,<br />

Hospices, Nursing Homes,<br />

Facilities for the<br />

Developmentally Disabled,<br />

and Home Health Agencies –<br />

including those that provide<br />

personal care services.<br />

Again, thank you for completing<br />

the surveys. If there<br />

are any questions regarding the<br />

services listed, please feel free<br />

to call 920-869-2448 and ask<br />

for:<br />

• Joyce Johnson, Elder<br />

A b u s e<br />

Coordinator/Supervisor<br />

• Tina Pospychala, Assistant<br />

Director<br />

• Florence Petri, Program<br />

Director.

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