April 21, 2011 - The Oneida Nation of Wisconsin
April 21, 2011 - The Oneida Nation of Wisconsin
April 21, 2011 - The Oneida Nation of Wisconsin
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www.kalihwisaks.com<br />
DRUMS Across ONEIDA<br />
<strong>Oneida</strong> Elderly Service 2907<br />
S. Overland Rd.<br />
<strong>Oneida</strong>, WI 54155<br />
Ph. 920.869.2448<br />
Fx. 920.869.1824<br />
Senior Center-Meal Site<br />
134 Riverside Dr.<br />
<strong>Oneida</strong>, WI 54155<br />
Ph. 920.869.1551<br />
Fx. 920.869.1526<br />
Drums<br />
<strong>April</strong> <strong>21</strong>, <strong>2011</strong> • (A’hs^ Yaw^=le) 13B<br />
Kahsakayu=t#=se> W Thunder moon March, <strong>2011</strong><br />
Supportive Services Provided By <strong>Oneida</strong> Elder Services<br />
Descriptions from the<br />
Federal Administration on<br />
Aging Title VI Resource<br />
Manual<br />
Information/Referral:<br />
Provision <strong>of</strong> concrete information<br />
to a client about available<br />
public and voluntary services<br />
and resources including<br />
name, address, and telephone<br />
number <strong>of</strong> service or resource<br />
and linkage with appropriate<br />
community resource(s) to<br />
ensure necessary service will<br />
be delivered to the client.<br />
Must include contact and follow<br />
up with the provider<br />
and/or client.<br />
Outreach:<br />
Conducting activities to<br />
identify elders eligible for services,<br />
providing information to<br />
eligible elders about available<br />
service, and encouraging an<br />
elder to use existing services.<br />
This is a one-on-one contact,<br />
not a group service such as<br />
public education.<br />
Homemaker Services/ In<br />
Home Chore:<br />
Providing assistance for<br />
housecleaning, laundry, shopping,<br />
and meal preparation.<br />
Respite:<br />
Respite care is non medical<br />
care provided to a frail elder so<br />
that the caregiver can have a<br />
break.<br />
Personal Care/Home Health<br />
Aid Service:<br />
Providing personal assistance<br />
with eating, dressing<br />
bathing, toileting, transferring<br />
in and out <strong>of</strong> bed/chair or<br />
walking.<br />
Do not provide any medical<br />
services, which does require<br />
trained personnel.<br />
Home Chore Service:<br />
Providing assistance to persons<br />
having difficulty with<br />
heavy cleaning, yard work,<br />
walk maintenance, minor<br />
home repair, wood chopping,<br />
hauling water and other heavy<br />
duty activities which the older<br />
person(s) is unable to handle<br />
on his/her own and which do<br />
not require the services <strong>of</strong><br />
trained homemaker or other<br />
specialist.<br />
Visiting:<br />
Visiting services include<br />
going to see an elder in order<br />
to comfort or help in reading or<br />
writing a letter.<br />
Telephoning:<br />
Telephone services include<br />
phoning in order to provide<br />
comfort to help or check up on<br />
the elder.<br />
Family Support:<br />
Family support services<br />
include providing services to<br />
family members who care for<br />
an elder such as counseling or<br />
discussing the elder’s situation.<br />
Health Promotion and<br />
Wellness:<br />
Activities conducted to<br />
improve the mental and physical<br />
health <strong>of</strong> elders, including<br />
walking groups, exercise classes,<br />
other types <strong>of</strong> recreation,<br />
and health education classes on<br />
health care. (Matter <strong>of</strong><br />
Balance, Chronic Disease Self<br />
Management, Powerful Tools<br />
for Caregivers, Elder Driver<br />
Safety)<br />
Surveys<br />
Each month all areas <strong>of</strong><br />
Elder Services do Customer<br />
Service Surveys from our<br />
elders, on the services we provide.<br />
Below are the past six<br />
month scores from your<br />
answers. Thank you for com-<br />
pleting those surveys. Your<br />
comments and scores help us<br />
see where we need to make<br />
improvements. Scores will be<br />
listed on a monthly basis..<br />
• July Outreach - 72.14%<br />
• May Home Chore - 68.8%<br />
• <strong>April</strong> In Home Chore -<br />
95%<br />
• March Benefit Specialist -<br />
94%<br />
• January Home Chore -<br />
98.8%<br />
• January Outreach - 85%<br />
Average overall score is<br />
85.62% customer satisfaction.<br />
Services not provided in the<br />
homes with average scores:<br />
• Congregate Meals -<br />
89.12%<br />
• Home Delivered Meals -<br />
87.86%<br />
• Transportation - 92.86%<br />
• Activities - 92.14%<br />
Elder Service policy:<br />
2.6.Elder Services Priority:<br />
2.6.1. 70+ highest priority<br />
2.6.2. 55 to 69 years who are<br />
disabled/handicapped (or have<br />
a serious health or safety issue)<br />
and living alone.<br />
Services provided must be<br />
within Reservation<br />
Boundaries. If you live <strong>of</strong>f the<br />
reservation, we refer you to<br />
Brown or Outagamie County<br />
Aging.<br />
All employees that work<br />
with elders must pass a background<br />
security check prior to<br />
and during the course <strong>of</strong><br />
employment with the <strong>Oneida</strong><br />
<strong>Nation</strong> in order to meet the<br />
Employment Eligibility<br />
Requirements and or the Tribal<br />
State Compact and/or Tribal<br />
Gaming Ordinance as they pertain<br />
to the position and the<br />
location <strong>of</strong> the department.<br />
All background security<br />
checks are completed by<br />
<strong>Oneida</strong> Human Resource<br />
Department.<br />
Caregiver Background<br />
Check Law<br />
<strong>The</strong> Caregiver Law Covers<br />
the Following<br />
Employers/Care Providers<br />
(Referred to as “Entities”):<br />
Programs Regulated under<br />
Chapters 50, 51, and 146, Wis.<br />
Stats.<br />
Emergency Mental Health<br />
Service Programs, Mental<br />
Health Day Treatment Services<br />
for Children, Community<br />
Mental Health, Developmental<br />
Disabilities, AODA (Alcohol<br />
and Other Drug Abuse)<br />
Services, Community Support<br />
Programs, Community Based<br />
Residential Facilities, 3-4 Bed<br />
Adult Family Homes,<br />
Residential Care Apartment<br />
Complexes, Ambulance<br />
Service Providers, Hospitals,<br />
Rural Medical Centers,<br />
Hospices, Nursing Homes,<br />
Facilities for the<br />
Developmentally Disabled,<br />
and Home Health Agencies –<br />
including those that provide<br />
personal care services.<br />
Again, thank you for completing<br />
the surveys. If there<br />
are any questions regarding the<br />
services listed, please feel free<br />
to call 920-869-2448 and ask<br />
for:<br />
• Joyce Johnson, Elder<br />
A b u s e<br />
Coordinator/Supervisor<br />
• Tina Pospychala, Assistant<br />
Director<br />
• Florence Petri, Program<br />
Director.