Service Point 93.pdf - CILIP

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16 Special Delivery Anne Peoples, Assistant Chief Librarian, Western Education and Library Board, Northern Ireland, reports on an interesting rural initiative 6th June saw Northern Ireland’s first ever Mobile Library and Post Office service take to the road at Monea in County Fermanagh. The special delivery at Monea represents the first tangible results of a partnership between Northern Ireland Post Office and Western Education and Library Board Library <strong>Service</strong>. Post Office Manager Raymond Creagh said: ‘This is an exciting initiative ensuring that the needs of the people of Monea are met while their local branch is temporarily closed.’ Using a dedicated telephone connection affixed to the nearest telegraph pole, Post Office staff are able to provide a full range of computerised services including motor vehicle licence renewal, personal banking, television licensing, passport authentication and insurance services. All these are provided whilst the mobile library driver continues to offer full library facilities to customers. Giving customers the opportunity to carry out their banking whilst also browsing the library’s selection of books has proven popular. Feedback from users of both services has been positive. Most mornings the Post Office provides a service to about 45 customers, which compares favourably with the business carried on previously by the permanent sub-office. From the library perspective this project provides a unique opportunity to bring books and information to rural customers, many of whom are not traditional mobile users. In the first six mornings of operation 29 new members joined the library and between them borrowed about 250 books. Much of the credit for initiating and delivering this service must go to mobile driver Ken Newman whose detailed local knowledge and enthusiasm have been key to the project’s early success. Once the new Post Office in Monea opens for business in 2006 the pilot project will come to an end. However, there are other communities in rural Fermanagh which could benefit from this joint approach and continued on page 28
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