donate. shop. do good. repeat. - Goodwill

donate. shop.
do good. repeat.
I n d u s t r i e s
annual report | 09

define goodwill.
Our Mission:
Our business is changing lives…helping people help themselves through the power of work.
Our Vision:
Everyone has the opportunity to find their purpose, reach their highest level of self sufficiency,
and become productive members of our community.
Our Core Values:
Commitment - We embrace the mission in all that we do. We are dedicated to a strong
work ethic and believe in the inherent value of “work”.
Innovation - We encourage change and creativity; build on our successes and failures
as well as those of others.
Integrity - We maintain honesty and ethical behavior that engenders trust in all of our
business transactions and relationships.
Learning - We challenge each other to strive for excellence and to continually learn.
Respect - We treat all individuals with honor and dignity.
Teamwork - We commit to the success of others, share expertise, work together to build
productive relationships, and celebrate with recognition and sincere appreciation.
2 Goodwill Industries

Letter from the President & CEO and the Chair of the Board
It all begins here. With a pair of tennis shoes, a book, a microwave, or even a computer, lives begin to
change. In 2009, 916,971 donations helped fund the job training and skills building services for 22,819
individuals throughout Central Virginia and Hampton Roads. There are many steps in between the
donor’s closet and the individual’s success in the workforce, but it is the sheer volume of your donations
that becomes the power behind our work. At Goodwill, we look to our partner, our community,
to succeed on our mission every day. And we thank you for our successes in 2009.
Our job is to make the most from these donations. In 2009, we closed one store- Southside Plaza; moved
one store- Ironbridge; and opened one store- Portsmouth. We effectively decentralized production efforts
to become more self-sufficient. We improved operations at outlets, auctions, and all retail locations. We
reduced trash costs and increased our contributions to our mission. We made changes in 2009 so we can
work smarter in 2010… 2010 is the beginning of a focused effort to grow our Donated Goods Program.
By building our Donated Goods Program- our stores, donation centers, and retail workforce- we continue
to create workplace opportunities and advance our mission in all the communities that we serve.
We served over 22,000 people in 2009 through all of our programs- donated goods and workforce
development, as well as our government sites and business enterprises. We placed 1,317 individuals
into jobs at an average wage of $12.28 per hour. Given the tough economy, we made decisions to close
businesses (Logo This, Green Team Landscaping, Medical Adaptive Program) that were not directly aligned
with the operations that work best for Goodwill to consistently deliver on our mission.
Our Goodwill employs 804 associates who work for our mission every day, whether they punch a clock or a
keyboard. We work as retail associates, administrative support, case managers, janitorial workers- all liaisons
for our community- so you can better understand what we do and how we do it. Much of our Goodwill
direct labor force is built on the strength of our disabled associate pool. Our work truly is our mission.
It doesn’t end here. Our future success is based on our ability to be responsive to the communities’ greatest
needs and we accomplish that with your support- whether it is by shopping, donating, hiring Goodwill
graduates, utilizing our services, financial giving, or working for Goodwill. The drive –thru donation center
depicted on the front cover is the gateway to our mission. Your donations make it possible to build more
stores, train more people in today’s job skills, put more people to work, and be the organization that people
associate with doing good.
Thanks for your tremendous support in 2009. Please join us in our endeavor to do good in 2010:
put more people to work with Goodwill.
Charles D. Layman Gray Rawlings
President & CEO Chair of the Board
annual report | 09 3

donate goodwill.
Donated Goods Program - From your closet to our stores
Despite a challenging economic environment, our Donated Goods team produced a series of real
successes in 2009. Armed with the knowledge that our operations need to be updated now to be more
efficient in the recovering environment tomorrow, we made several changes that add to the strength of
our operations and netted even greater contributions to our mission in 2009.
• We closed one store- Southside Plaza- an underperforming retail store in close proximity to better
performing stores.
• We moved one store- Ironbridge- an underachieving retail store that needed more space and
improved merchandising to optimize our presence and more clearly deliver our mission message.
• We added one store- Portsmouth- an underserved region that will greatly benefit from the synergy
of our retail store combined with our community employment center.
• We decentralized our donated goods production to production sites at each store, allowing the
stores to become more self-sufficient in their donation stream and enhance the ability to put fresh
goods on the floor more quickly.
• We reduced trash costs by $120,000 and improved operations to enable us to gain a $750,000
increase in mission funding.
• We established enclave (supported employment) programs at 4 additional sites so we can continue
to exemplify our mission and provide more opportunities for those with obstacles to employment.
And our customers responded:
• Donations topped 916,000 -a 6.2% increase over last year.
• Our average sale per transaction increased to $14.25, compared to $14.15 in 2008.
• Our transactions topped 1,316,000, compared to 1,312,000 in 2008.
• Our market share in Central Virginia stayed strong at 51%, and rose 0.6% in Hampton Roads to 10%.
For 2010, our ability to reach our strategic goal to achieve best in class market penetration and
operational efficiencies will require continuous improvement of business practices for all of our Donated
Goods program units. And it will require the constant dedication to our Donated Goods Program as
much more than a retail store- rather as a great example of our workforce development- providing
individuals with jobs, jobs that make a difference, right here in our communities. With our commitment
to mission, customers will better understand the value of Goodwill and be incented to do good,
whether by donating or shopping…and to repeat.
4 Goodwill Industries

provide goodwill.
Workforce Development Programs 2009 - Your donations at work
22,819 people served- a 30% increase over 2008.
The numbers speak for themselves. 2009 has been a challenging year for Workforce Development.
We have worked diligently to support the needs of our community- greater in this economy than we
have encountered in the past. Goodwill’s superior service numbers were due to our ability to adapt
our programs to serve not only the disabled and the disadvantaged, but those who found themselves
unemployed this year. From intensive services to career development, our resources were tested.
Through our Community Employment Centers and our One Stop Workforce Centers, combined with our
community partnerships and area employers, our dedicated staff has been able to meet the challenge
and provide the people we serve with solutions to help put them back to work.
The focus for 2010 will be to continue to build the quality of our programs so that the communities that
we serve in Hampton Roads and Central Virginia will continue to look to Goodwill to provide workforce
solutions. To do this successfully in an economy where communities struggle to provide funding for
such programs, we made decisions to curtail our efforts to those best suited to serve our mission
directly. For these reasons, lack of funding support and dilution of our core service focus, we closed our
Medical Adaptive Equipment program in 2009. We will continue to direct our efforts this year to build
better communities with quality job training programs designed to put disadvantaged and disabled
individuals to work.
annual report | 09 5

People Served: 22,819
Job Readiness and Support 781
Medical Equipment/Supplies 838
Federal Contract Work Experience 126
Goodwill Staff 320
Vouchers 779
Community Employment Centers
One Stop Richmond 12,302
Includes: Career Plans
Computer Literacy
Career Management Skills Training
Ex-Offender Re-Entry Workshop
Ex-Offender Re-Entry Outreach
Mechanicsville CEC 1893
Petersburg CEC 2701
Brookhill CEC 2028
South Hampton Roads CEC 1051
People Placed
Agriculture, Forestry and Fisheries 0.2%
Construction 1.6%
Finance, Insurance and Real Estate 1.8%
Government 3.8%
Manufacturing 6.2%
Retail Trade 14.9%
Services 67.9%
Transportation and Public Utilities 3.4%
Wholesale Trade 0.3%
Community Employment Centers:
Richmond
Capital Region Workforce Center (One Stop)
6301 Midlothian Turnpike
Richmond, Va 23225
(804) 675-9910
Satellite Office at FIRST Contractors
2300 N Lombardy Street
Richmond, Va 23220
(804) 321-5690
Petersburg
65 Crater Circle
Petersburg, Va. 23805
Phone: (804) 451-1773
Mechanicsville
7147 Brandy Run Drive
Mechanicsville, Va 23111
Phone: (804) 417-6921
Henrico
55270 Chamberlayne Ave.
Richmond, Va 23227
Phone: (804) 261-0091
South Hampton Roads
313 High Street
Portsmouth Va 23704
Phone: (757) 499-3824
6 Goodwill Industries

continue goodwill.
Business Enterprises - Goodwill’s donation to our mission
The two Business Enterprise units at Goodwill provide
an additional source of funding for our workforce
development programs. These are businesses- both
commercially based and government contracting-
that provide Goodwill with an outlet for our own
entrepreneurial philanthropy. Throughout 2009, it
became clear that not all of these businesses were
able to continue to support our core services and
mission. We made decisions to close LogoThis,
our embroidery and silk screening business, and
the Green Team, our landscaping business. Both
businesses suffered from intense competition in
the marketplace, and diverted valuable resources
from our focus on our core mission.
We continue to develop Goodwill Staffing Solutions,
providing temporary and temp to hire workforce
solutions for employers. GSS has experienced great
success this year resulting in an increase in revenue
of 22% over 2008. As the economy begins its slow
recovery, employers need to hire temporary workers
through the transition phases. This effort fits with our
Reduce. Reuse. Recycle…Go Green with Goodwill
In addition to employing 3 Goodwill associates,
Document Destruction is an NAID certified secured
program that supports our efforts to be a more
“green” organization. Our efforts to recycle more
in 2010 are directly supported by our Document
Destruction business. We partner with our
Goodwill and Dell- A growing green partnership
Don’t Dump, Donate! Our eRecycle partnership with Dell
through the Dell Reconnect program kept 1.5 million
pounds of computer and electronic components out of
our landfills in 2009. And the ability to refurbish a majority
of these donations for sale in our retail stores has been
an added boon to revenues and served as additional fuel
for our mission. The popularity of the program led to the
opening of our Computer Outlet store at 6301 Midlothian
Turnpike last October. The response to this program clearly
indicates the support of green initiatives that Goodwill
receives from our community- Goodwill is good for our
environment, whether our homes, our neighborhoods, or
our cities!
mission of putting people to work and assisting the
community with realistic solutions in unstable times.
In addition, we maintained all of our Ability One
and Government contract sites throughout 2009:
commissary operations at Fort Lee, Fort Eustis and
Portsmouth Naval Shipyard; custodial services at the
Federal Courthouse, Robert Merhige U.S. Courthouse,
Lewis F. Powell Courthouse, Defense Supply Center
Richmond and Virginia Department of Game and
Inland Fisheries; and mailroom services at the IRS.
Through these government contracts, we are able
to employ a workforce that is strengthened by our
disabled associates. 79.4% of the direct labor pool
is represented by this exceptional group. Goodwill
Services Incorporated exemplifies our vision of
providing individuals with opportunities to reach
their highest level of self-sufficiency.
community- both residential and corporate- to
securely dispose of documents and recycle the
waste. Document Destruction is both good for
our community and for our environment.
annual report | 09 7

communicate goodwill.
Information Management - Improvements for the future
In 2009, our Information Management team continued to help our organization keep pace with
technology improvements. As improved systems help us to better communicate, organize and
manage data, our Goodwill is better positioned for growth in 2010. Information management
enables our mission messages to be interpreted and received in a multitude of ways- reaching
more customers- both internal and external- more often and more consistently.
• Our Goodwill was one of eighteen in the nation to receive a Microsoft in-kind grant in the amount
of $137,868 to further develop our Microsoft operating platform for the organization.
• Our Goodwill was awarded a $52,000 grant from the Norfolk Foundation to implement online
employment applicant tracking and time and attendance systems to replace the manual,
paper-based systems currently in use.
• Our Goodwill rolled out SharePoint, the new intranet-based content management framework
which we will customize for our organization in 2010 to allow associates to easily locate
information and work collaboratively.
• Our Goodwill established a multi-year partnership with Capital One to provide pro bono
professional services in the areas of process mapping and human resources, designed to
increase efficiencies and enhance the culture of our open workforce environment,
“Collaboration Community.”
• Through a grant from the Hunter Charitable Trust, our Goodwill implemented a high-quality,
point-to-point video and audio conferencing capability between our offices in Richmond
and Hampton Roads. This will enable us to conduct “virtual” training and meetings between
the two geographic sites.
8 Goodwill Industries

testimonial of goodwill
Mary Schlegel - working with a smile
In Mary’s own words:
I have been working for Goodwill Industries for
2 years. I have always wanted to work, and I enjoy
being a help to others in any way that I can. I love
animals, and I enjoy being a caretaker. My nickname
here at Goodwill is “Mother Mary” and I take pride
in that name. I started at Goodwill as a mail handler.
I moved on to work on the Horticultural Program
here at the Goodwill. I tried a variety of tasks for
the last two years, and Goodwill staff consistently
worked with me to help me find the type of job
I would enjoy and complete with accuracy and
speed. I struggled with many tasks due to my
developmental disability; however, I remained
determined, and I continued to be open to trying
new skills building activities. In July of 2009,
I moved on to textiles and production at Goodwill.
I am now performing exceptionally well with
hanging clothes in textiles. Whenever you see me,
you will see me with a smile. I enjoy working now
in textiles, and I am one of the top hangers.
Goodwill opened
the door, but Mary
walked through it.
John Doe
Mary Schlegel
annual report | 09 9

testimonial of goodwill
Lilton Sykes, Jr. and Hasan Zarif -
the circle of support
In October 2009, Lilton Sykes visited our employment
center. He had just been released from the
Department of Corrections, and had heard about
the job seeking services at Goodwill. He had a
one-on-one orientation about services and began
to use our resource room. Lilton attended the Re-
Entry workshop where he took to heart their advice.
One piece especially spoke to him - the advice to
be professional in appearance as he looked for a
job. He met with Hasan Zarif, Goodwill’s Re-Entry
program manager to obtain a suit, 2 ties, shoes and
a belt. Hasan knew better than anyone about Lilton’s
situation. Twenty years ago, Hasan was released from
prison under similar circumstances. Hasan has done
so much more than just starting over since Goodwill
opened the door for him. He has spent his career
giving back to our community through his service
as Goodwill Re-Entry Coordinator and minister in
Chaplain Services. Hasan is such a role model for
our community that he received a simple pardon
from Governor Kaine in 2009. A shining example
of overcoming obstacles, Hasan is well qualified,
personally and professionally, to help Lilton, and
others like him, find their place in this world.
Lilton, prepared now to look the part, began to
actively seek a job. Within the month, he was offered
a part time position at a local restaurant. Although he
needed full time work, he remembered the advice
from our program to get his foot in the door, so he
did…he accepted the position. While working part
time, he noticed that there were some tasks at his
job that the employer struggled to complete due
to the odd time of day that the tasks needed to be
done. Lilton volunteered to take on these tasks to
make the business more efficient. Consequently, the
employer compiled the tasks, along with his original
responsibilities, and Lilton now has a full time job!
Lilton oftens says, “My comfort came from Mr. Zarif
and Goodwill”.
Goodwill doesn’t
see obstacles,
only opportunities.
Lilton Sykes
10 Goodwill Industries

testimonial of goodwill
Joseph Lyons - a journey worth taking
In Joseph’s own words:
My journey towards employment started in high
school. Due to my learning disability, I felt I should
learn some new trades. I was referred to Goodwill
by an agency and my journey to find out what I
may enjoy started. I started off with a variety of
jobs. I started with the Horticultural Program doing
landscaping here at Goodwill. I then went on to
ask my supervisor about other opportunities here
at Goodwill. I was finally linked to the janitorial
department. I enjoyed this tremendously, but I had a
few bumps along the way. My job coach continued
to stay on me about the specifics to the janitorial
tasks and being a successful, hardworking employee.
As I continued to grow and get better about my
work ethics, I was transferred to work for the IRS
federal building in Richmond. I am happy with
my current position and grateful that my disability
did not stop me from achieving my goals. My
supervisors at Goodwill have given me great tools
and skills to take with me anywhere that I may be
employed in the future. I am grateful for that.
The mission of
Goodwill spreads
quickly… as those
who have learned to
overcome will teach
others to succeed.
Joseph Lyons
annual report | 09 11

share goodwill.
The Community Gave to Goodwill
Donated Goods Operations $23,552,141
Government & Commercial Contracts $11,815,022
Public & Private Support $ 3,618,026
Goodwill Gave Back to the Community
Wages & Benefits $19,709,982
State & Federal Taxes $ 3,381,759
Payments to Vendors $13,420,674
Capital Improvements $ 3,128,722
Annual Economic Impact
of these expenditures on our region* $79,956,173
Contribution to the Communities We Serve
$ 2,330,186 Wages paid to people working for Goodwill while receiving services
$24,259,140 Wages that will be earned by the 1,317 people placed last year during
the first year on the job
$26,589,326 Total New Earnings Created
$ 6,740,394 Generated new federal, social security and state tax revenues
$53,630,670 * Total Annual economic impact of these earnings upon our region*
$ 7.35 Was created in new earnings for each dollar received in public funds from
Government, United Way and other Contributions. This yields a 737% rate of
return on funds invested.
*Note: Economic multiplier provided by the Bureau of Economic Analysis for Mid-Atlantic= 2.017
12 Goodwill Industries

give goodwill.
Robert G. III & Maude Morgan Cabell Foundation
The Cameron Foundation
Herbert & Annie Carlton Foundation
Colonial Webb Contractors
The Community Foundation serving Richmond & Central Va.
Douglas & Marianne Dickerson Foundation
Durham Foundation
Lloyd Ann Charitable Trust
Media General Foundation
Benjamin C. Ackerly, Esq.
Brad Armstrong
Malcolm Bates
William Berkeley
Derby Brackett
The Estate of Ms. Lois Bruns
William F. Carlson
Angela Bean
Mrs. Arthur Brinkley
Mr. & Mrs. J. Stewart Bryan III
Jeannie Butler
Caley Cantrell
Deborah Crawford
Annette Crewe
Foundations & Corporations
Founder’s Circle ( $ 1000 and above)
Dr. Michael Decker
D. Raymond Fisher
Raymod Free, Jr.
Kathy W. Ivins
Alex Kay, Jr.
Mr. & Mrs. Charles D. Layman
John M. Leopold
Mr. & Mrs. W. Thomas Hudson
Sheryl Lange
J. Charles Link
Martha Murdock
Derek Rogers
Brad & Janet Sauer
Mr. & Mrs. Thomas Schleicher
Robins Foundation
Showalter Family Fund
Treasure Shop Consignment
Ukrop’s Foundation
United Way of Greater Richmond & Petersburg
United Way of South Hampton Roads
Virginia Credit Union
C. Kenneth & Dianne Wright Foundation
Specialty Drapery
Dave Modena
Malcolm Randolph
Gray Rawlings
Paula Stallard
Richard Sutton
James Theobald, Esq.
Benefactors ( $ 500- $ 999)
Claire Shaffner
W. Scott Sims
D. Warren Swanson
Michael J. Winckler
Mr. & Mrs. James Ukrop
Gordon Wallace
Wesley H. Watkins
Mr. & Mrs. Daniel Williams, Jr.
annual report | 09 13

Dr. & Mrs. James Anderson
Anonymous
Frances Attkisson
Mr. & Mrs. Frank Bark
Mark Barth
Vivian Beck
Mary Berry
Lindsay Bessant
Abraham Bethea
Ele Bigger
Natalie Bisger
Dr. & Mrs. Lawrence D.
Blanchard
Mr. & Mrs. Lewis Booker
Mary Boone
A. John Bowler
Stephanie Brenner-Kirksey
James L. Brooks
Mr. & Mrs. Wilmot Brown
Mr. & Mrs. Vincent
Calabrese
Christopher Campbell
Jeanne Carrier
Edward Chmielinski
Mr. & Mrs. John Clinger
David Cohn, Esq.
Marilyn Comer
Regina Cooper
Mr. & Mrs. Joe Cox
Caroline Czarnecki
Mr. & Mrs. William Day, Jr.
James DeBlasio
Christina Delzingaro
Mr. & Mrs. Altamont
Dickerson, Jr.
Jean Dickinson
Advocates (up to $ 499)
William Dickinson
Betty Ann Dillon
Joan Dilworth
Ruth Dowdy
Mr. & Mrs. Joseph Downes, Jr.
Mr. & Mrs. Ellis Dunkum
Mr. & Mrs. Daniel Dwyer
Barbara Edmonds
Dr. Marshall England, Jr.
Barbara Ettner
Charles Evans
Mr. & Mrs. George Evans
Charles E. Faison, Jr.
Bill Forbes
Gene Francke
Ola Gaines
Richard Gallagher
Donna Gebhardt
Mr. & Mrs. Michael Ghidotti
Victor Girard
Mr. & Mrs. Robert Glenn
Stuart Grandis
Lloyd Green
C. Taylor Greene
Michael Hartenberg
Mr. & Mrs. James Hatcher, Jr.
Sonya Heath
Bob & Carolyn Hicks
Jean Holman
Laura Holmes
Lolita House
George Howell, III
Carol Hunt-Alley
Dr. Caroline Goode Jackson
Nancy Jimmerson
Clara Jones
Honorariums
James Jones
James Kastelberg
Dale Kennedy
Judy Lane
Mr. & Mrs. W.F. LaVecchia
Victoria Laws
Mr. & Mrs. Jerome Levine
Caroline Lindemann
Marc Lockhart
Harold Macklin, Jr.
Mr. & Mrs. Robert Martin
Holly Maslanka
Susan Massart
Col. & Mrs. Jack Mayer
Lisa McAlexander
Dr. John P. McCasland
Carol McDaid
Eleanor Miller
Leon Miller
Hugh Miller
Josephine Miller
Deborah Moore
Edward G. (Ned) Moore
Deborah Morton
Missie Murdock
J. David Nelms
Harry Nelson
Mia Nelson
Mr. & Mrs. Norman
Nembhard
Arthur Nunnally
Mr. & Mrs. Thomas Owens
JoAnne Peterson
Ruth Pollingue
Wanda Remstedt
Dorothy Richardson
In honor of our associates by Colonial Webb Contractors
In honor of Jim & Alice Dwyer by Mr. & Mrs. Daniel Dwyer
In honor of Alex Kay, Jr. by Melissa Williams
In honor of Carroll White by C. Eugene White
In honor of Rosemary Witt by Natalie Bisger
Memorials
In memory of Dana England by Dr. Marshall England
In memory of Bohn C. Lindemann by Caroline Lindemann
In memory of Lillian Olson by Donna Gebhardt
In memory of Edward R. Remstedt by Wanda Remstedt
Mr. & Mrs. William S.
Richardson, Jr.
Ken Rivers
Sally Robertson
Louise Robinson
Gregory Salamone
James Sawyer
Edith Schinkel
Mr. & Mrs. George Sledge
Adelaide Smith
Ephrian Steinberg
Mr. & Mrs. Harold P. Strauss
Patricia Stuckey
Theresa Talbot
Dr. & Mrs.
E. Armistead Talman
Sylvia Taylor
Ellen Thornhill
Peter Topkis
Nestor Torres
Milton Vera
Theresa Vita
Paul Walaskay
Judy Waldron
Leslie Wall
Christina Wallace
Terri Walton
Gail P. Welstead
Virginia White
C. Eugene White
Mr. & Mrs. John F. Wilhelm
Mr. & Mrs. Marshall Willard
Glenn Williams
Melissa Williams
Mr. & Mrs. Russell Williams
Sophie Williams
14 Goodwill Industries

How to Contribute:
Founder’s Circle
An individual can become a member
of the Founder’s Circle by pledging
a minimum gift of $1,000 annually.
Bequests
If you are drafting or revising a
will, consider naming Goodwill
Industries as a beneficiary of your
estate. This is a meaningful way to
continue your legacy of supporting
quality employment services to the
disabled and disadvantaged in our
community.
Ways to Contribute:
Donate By Phone:
Make a credit card contribution
or pledge by phone:
(804) 521-4904 or (804) 521-4925.
Honorary and Memorial Gifts
What better way to salute friends,
family, and loved ones than by
making a donation in their honor
or memory. A Goodwill associate
will gladly notify the honoree of
your generosity.
United Way Campaigns
Central Virginia and Hampton Roads
residents may designate Goodwill
Industries to receive funds through
private, local, state, and federal
United Way Campaigns.
Donate By Mail:
Send a check to support
Goodwill Industries.
Goodwill Industries
ATTN: Development
6301 Midlothian Turnpike
Richmond, VA 23225
Monthly Donor Program
You can authorize Goodwill Industries
to make monthly gifts of a set
amount through automatic billing
to your credit card company. One
simple form is all it takes. Contact us
and let us know you are interested.
Matching Gifts
Most companies offer as part of their
benefits package a matching gifts
program that will match in whole or
in part your donations to nonprofit
organizations. Contact a Goodwill
associate or your human resource
officer for more information. This is
an easy way to double the impact
of your gift.
Donate Online:
Use our secure form at
www.goodwillvirginia.org
annual report | 09 15

goodwill locations
Alverser Store & Drive Thru-Donation Center
1211 Alverser Drive
Midlothian, VA 23113
(804) 419-5863
Bailey Bridge Store & Drive-Thru Donation Center
11749 Hull Street Road
Midlothian, VA 23112
(804) 744-6375
Carytown Boutique, Second Début by Goodwill
3114 W. Cary Street
Richmond, VA 23221
(804) 254-7623
Fountain Square Store & Drive-Thru Donation
Center
8018 W. Broad Street
Richmond, VA 23294
(804) 565-6780
Mechanicsville Store & Drive-Thru Donation Center
and Community Employment Center
7147 Brandy Run Drive
Mechanicsville, VA 23111
(804) 417-6700
Petersburg Store & Drive-Thru Donation Center
and Community Employment Center
65 Crater Circle
Petersburg, VA 23805
(804) 451-1772
Central Virginia
Midlothian Outlet
6301 Midlothian Turnpike
Richmond, VA 23225
(804) 521-4921
Central Virginia Support Center
6301 Midlothian Turnpike
Richmond, VA 23225
Monday – Friday 8:00 a.m. – 5:00 p.m.
Phone: (804) 745-6300
Fax: (804) 276-6519
Ashland Store & Drive-Thru Donation Center
10485 Dow Gil & Route 1
Ashland, VA 23005
(804) 798-3871
Brookhill Azalea Store & Donation Center and
Community Employment Center
5270 Chamberlayne Road
Richmond, VA 23227
(804) 261-0091
Colonial Heights Store & Drive-Thru Donation
Center
1500 Boulevard
Colonial Heights, VA 23834
(804) 520-7122
Ironbridge Store & Drive-Thru Donation Center
12160 Ironbridge Road
Chester, VA 23831
(804) 768-1215
Midlothian Crossing Store & Donation Center
8535 Midlothian Turnpike
Richmond, VA 23235
(804) 320-6733
West Broad Street Store & Donation Center
6202 West Broad Street
Richmond, VA 23230
(804) 285-0571
16 Goodwill Industries

Hampton Roads Support Center
1345 Diamond Springs
Virginia Beach, VA 23462
(757) 248-9405
Coliseum Store & Drive-Thru Donation Center
2165-B Cunningham Dr.
Hampton, VA 23666
(757) 380-8504
Virginia Beach Store & Donation Center
3838 Virginia Beach Blvd.
Virginia Beach, VA 23452
(757) 463-0576
Woodtide Store & Donation Center
4676 Princess Anne Rd., Ste 350
Virginia Beach, VA 23462
(757) 495-7956
College Park Store & Donation Center
6531 College Park Square
Virginia Beach, VA 23464
(757) 424-1515
Hampton Roads
Suffolk Store & Donation Center
940 N. Main Street
Suffolk, VA 23434
(757) 538-0182
Turnberry Store & Donation Center
12638 Jefferson Ave.
Newport News, VA 23602
(757) 215-0422
Lynnhaven Store & Donation Center
600 S. Lynnhaven Road
Virginia Beach, VA 23452
(757) 213-4474
Portsmouth Store & Drive-Thru Donation Center
3110 High Street
Portsmouth, VA 23707
(757) 215-1791
Diamond Springs Outlet & Donation Center
1345 Diamond Springs
Virginia Beach, VA 23462
(757) 248-9414
annual report | 09 17

goodwill donation sites
Central Virginia
North
Brook Run Shopping Center, Ukrop’s
5700 Brook Road, Richmond, VA 23227
Hours: Monday - Sunday 9:00 a.m. - 5:30 p.m.
South
Chippenham Crossing, Ukrop’s
5201 Chippenham Crossing Circle, Chesterfield, VA 23234
Hours: Monday - Sunday 9:00 a.m. - 5:30 p.m.
Powhatan Transfer Station, Route 60
Mitchell Road, Powhatan, VA 23139
Hours: Monday - Saturday 9:00 a.m. - 5:30 p.m.
Sunday - Closed
East
Hanover Square Shopping Center, Ukrop’s
1161 Bell Creek Road, Mechanicsville, VA 23111
Hours: Monday - Sunday 9:00 a.m. - 5:30 p.m.
East Henrico Central Virginia Waste Management
Authority Collection Site
2075 Charles City Road, Richmond, VA 23231
Hours: Monday - Sunday, 9 a.m. -5:30 p.m.
West
Gayton Crossing Shopping Center, Ukrop’s
9782 Gayton Road, Richmond, VA 23233
Hours: Monday - Sunday 9:00 a.m. - 5:30 p.m.
Short Pump Crossing, Ukrop’s
3460 Pump Road, Richmond, VA 23233
Hours: Monday - Sunday 9:00 a.m. - 5:30 p.m.
Westpark Shopping Center, Ukrop’s
9645 West Broad Street, Richmond, VA 23294
Hours: Monday - Sunday 9:00 a.m. - 5:30 p.m.
Hampton Roads
Wal-Mart Super Center
12401 Jefferson Avenue, Newport News, VA 23602
Hours: Monday - Sunday 8:00 a.m. - 7:00 p.m.
Wal-Mart Super Center (off of Battlefield Blvd.)
1521 Sam’s Circle, Chesapeake, VA 23320
Hours: Monday - Sunday 8:00 a.m. - 7:00 p.m.
Chesapeake Center (near Chesapeake Square Mall)
4300 Portsmouth Blvd, Chesapeake, VA 23321
Hours: Monday - Sunday 8:00 a.m. - 7:00 p.m.
Farm Fresh (off Centreville Turnpike)
1832 Kempsville, Virginia Beach, VA 23464
Hours: Monday - Sunday 8:00 a.m. - 7:00 p.m.
All Hampton Roads Donation Sites Winter Hours:
8 a.m. - 5:30 p.m.
Giving Back to You!
Stop at any donation site or store and pick up our
Donor Card. Get something back when you give
to Goodwill!
18 Goodwill Industries

Officers
Gray A. Rawlings
Chair
Rawlings Associates
Edward G. (Ned) Moore
Vice Chair
Virginia Foundation for
Independent Colleges
J. Charles Link
Treasurer
C & F Bank
W. Scott Sims
Assistant Treasurer
SunTrust Bank
Richard S. Sutton
Secretary
While we are continually grateful
to the board for their contributions
to our mission, special recognition
for 2009 goes to dedicated board
member, Bill Berkeley with Deloitte.
His work with Deloitte in the
coordination of the donation of
4,000 plus laptops will generate
nearly $750,000 in revenue for our
Goodwill. We thank Bill for using his
professional resources this year to
further support our mission of
putting people to work.
Alex Kay, Jr.
David Nelms
First Market Bank
Virginia Riddle
Melissa Shaw
High Tower Investigative Group, LLC
Daniel W. Simmons
Kentucky Fried Chicken
of Petersburg, Inc.
Advisory Board
Benjamin C. Ackerly, Esq.
Hunton & Williams
Brad Armstrong
The Martin Agency
Malcolm W. Bates, CPM
Grubb & Ellis/Harrison & Bates
Bill Berkeley
Deloitte
Vickie Blanchard
Vickie Blanchard Designs, Ltd.
Caley Cantrell
VCU Brandcenter
David S. Cohn, Esq.
Troutman Sanders, LLP
Dr. Michael Decker
Advanced Orthopaedic Centers
Patty Hord
Kathy W. Ivins
Thalhimer
Stephanie Brenner Kirksey
Greater Richmond
Chamber of Commerce
Thomas H. Tullidge, Jr.
Cary Street Partners, LLC
James E. Ukrop
Ukrop’s and First Market Bank
Gail Welstead, RN
Gordon Wallace
Fleet & Associates
Daniel L. Williams
Richmond Corrugated, Inc.
Board of Directors
n d u s t r i e s
Marc Lockhart
MBL Enterprises, LLC
Tony Lovette
The Specialty Group
Dave A. Modena
FirstSTREET
Malcolm Randolph
Richmond Primoid, Inc.
Bradford B. Sauer
C.F. Sauer Company
Claire R. Shaffner
Claire R. Shaffner Marketing
Paula Stallard
Richmond Times Dispatch
James W. Theobald, Esq.
Hirschler Fleischer
Wes Watkins
Cherry, Bekaert & Holland, LLP
annual report | 09 19

donate.
shop.
do good.
repeat.
I n d u s t r i e s
6301 Midlothian Turnpike | Richmond, VA 23225 | (804) 745-6300
1345 Diamond Springs Road | Virginia Beach, VA 23462 | (757) 248-9405
www.goodwillvirginia.org