Fuel Pump Service - ACDelco TechConnect

GM New Vehicle
Supplier Discount
plus Other Incentives
Add Up
There are several money-saving regional consumer
incentives available right now on most 2009 GM cars and
trucks. TSS service center owners and employees who add
those to the thousands in savings available through the GM
New Vehicle Supplier Discount will find that the amount of
money off really adds up.
The GM supplier discount is available on most new 2009
GM vehicles at participating GM dealerships. Vehicles may
be taken from dealer stock or ordered. (Eligibility may change
at any time without notice and some models may have
limited availability). All that’s needed to get your supplier
discount savings is a GM New Vehicle Supplier Discount
authorization number.
To get your authorization number, follow these steps:
– Go to www.acdelcotechconnect.com
– Click on the Total Service Support tab, and then the
ACDelco TSS GM Vehicle Supplier Discount button on
the right side of the page. (You will have to log in by
entering your 6-digit TSS code [it begins with a 6] and
your zip code.)
– On the GM Vehicle Supplier Discount page, scroll down
to the bottom of the page and click on the link
www.gmsupplierdiscount.com to access the GM supplier
discount website. Always access the GM supplier discount
website through www.acdelcotechconnect.com.
This loads the website with the correct company code
for TSS service centers.
– If you have used this website before, input your user
name and password that you have used in the past. If you
do not have a user name and password, click on New to
Supplier Discount to register on the site.
– Click “yes” when you are asked, “Are you a TSS/ACDelco
account?” This question will only appear if you have
logged in using a previous user name and password.
– If you are asked if you would like to use this new account
number because it has changed, always respond “yes.”
This is part of a recent change to improve the process.
– Begin by selecting GM Supplier Discount on the top left
side of the page. Next, click on Obtain Authorization to
generate your GM Discount Certificate. You will be asked
for your birth date, zip code, and other vehicle purchase
information. Click on Step 2 and Step 3 after verifying the
information.
– You can print out the certificate number, write it down, or
email it to a recipient. It’s that easy!
For additional information about the GM supplier discount
or if you have questions about the authorization number
process, call 1-800-960-3375. When calling, please state
that your company name is TSS/ACDelco, not your individual
service center name.
– Thanks to Staci Shelton
6
The TSS Q&A provides answers
to common questions received
by the ACDelco Customer
Support Center.
Q: How does the web-based ACDelco TSS
Customer Satisfaction Index (CSI) Program
track customer satisfaction?
A: The new TSS CSI Program provides for
immediate feedback from service customers.
The system features hang tags with the service
center’s ACDelco TSS account number that are
given to customers after service has been
performed. Customers can go online to
http://survey.acdelcocrs.com, enter the TSS
account number on the tag, and provide their
comments about their service experience.
Q: How is the customer information delivered to
service centers?
A: The data is compiled
for the service center.
All the service center
has to do is hang the
tag on a customer’s
rearview mirror when
service is finished.
Once a customer
answers the online
survey, a link to where
the survey results can
be accessed is sent via
e-mail to the service
center. The service
satisfaction comments
and CSI scores are avail-
Customers fill out the
CSI survey online.
able immediately, providing instant feedback.
For more information about the TSS CSI Program,
go to www.acdelcotechconnect.com, select the
Total Service Support tab, and then click on the
Marketplace link. After logging in with your sixdigit
TSS account number and zip code, scroll
down and select the Customer Satisfaction Index
Program. You also can call 1-800-825-5886,
prompt 4, for more program details.
If you have any questions about the TSS program
or any current ACDelco activities, contact the
Customer Support Center at 1-800-825-5886,
prompt 0.
Correction
In the last issue of TechConnect, an article about
counterfeit tools stated that authentic CANdi modules
have aluminum terminals. It should have stated that
authentic CANdi module terminals may be either nickel
or gold.