UNIVERSIDAD TÉCNICA DEL NORTE - Repositorio UTN ...

ABSTRACT
An alternative research that enable it to comply with the requirement of the
vocational training of Executive Secretariat in Spanish, was to select the
Registration of the property and Commercial Matters of the canton Espejo,
considering the working relationship that allowed to learn firsthand about a
real problem related with the attention to users within the framework of the
linking of this Institution with the Decentralized Autonomous Government of
the canton Espejo. Due to the characteristics of the research problem, it was
considered a feasible project, since with the results obtained, is developing
a proposal for a solution, with support for the theoretical basis.- was selected
the properly descriptive methodology, which made it possible to describe
the social phenomenon, as it appears in the reality in this case and arrive at
the most important conclusion of the item: The services offered by the
registration of the property and Commercial Matters, are slow, despite that
it is considered that there have been positive changes with the
administration, consider the staff indifferent and sometimes grumpy,
eventually have had difficulties in processing that have had to make in the
registration of the property, resulting in an image Weak institutional
accepted in the community.- The staff has not been evaluated in its
performance, in the compliance of processes and outcomes of the
procedures that are under your responsibility.- The processes of care are
met through verbal information of the responsible official, which means that
the unit does not have technological procedures of processing and
monitoring of the information that records and preserves, with meager
results of effectiveness.- Is the main formula recommendation: apply the
Model of management by processes that define in addition to the phases or
threads of attention, the steps that must be met by the user to access the
services of the registration of the property and Commercial Matters, by
limiting the maximum manual activities that add time Unnecessary, detract
from quality and precision to the final product that the customer requires.-
hence it is proposed the implementation of a how to guide the user through
attention processes.- The report incorporates the impacts and annexes in
addition to the literature used in the course of the investigation. It a paper
the formats of surveys.
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