Disponible en formato PDF - Infolac
Disponible en formato PDF - Infolac
Disponible en formato PDF - Infolac
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New ICTs<br />
Nuevas TICs<br />
7<br />
Exportación de teleservicios<br />
para la inclusión socio-laboral<br />
de América Latina y el Caribe<br />
ETIS-LAC<br />
and national organizations, such as the International<br />
Federation of Library Associations and Institutions<br />
(IFLA), the National Forum on Information Literacy<br />
(NFIL) and the National Commission on Library and Information<br />
Sci<strong>en</strong>ce (NCLIS), to spread understanding of<br />
the information literacy paradigm much more widely<br />
and foster the developm<strong>en</strong>t of information literate people,<br />
not only in the education and library sectors but<br />
in all sectors of societies. The experts on information<br />
literacy acknowledged that although there had be<strong>en</strong> in<br />
the 1995-2007 period quite a number of international,<br />
regional, sub-regional and country-based expert meetings<br />
to interchange experi<strong>en</strong>ces, practices and ideas,<br />
there remained a critical need to greatly increase the<br />
pool of qualified information literacy instructors to provide<br />
training to all citiz<strong>en</strong>s in all countries.<br />
In the proposal, the special target groups that would<br />
be giv<strong>en</strong> information literacy training ultimately by<br />
the trainees successfully completing the workshops are<br />
wom<strong>en</strong>; pre-school childr<strong>en</strong> and youth, including those<br />
out-of-school; unemployed and under-employed youths<br />
and adults; migrant and refugee populations, especially<br />
those stressed by warfare, political and social unrest, or<br />
natural disasters; sick or disabled persons; s<strong>en</strong>ior citiz<strong>en</strong>s;<br />
religious and ethnic minorities living in majority<br />
cultures; and many other disadvantaged groups.<br />
Many host institutions stepped forward to volunteer to<br />
host the workshops, and help promote and advertise<br />
them. They were asked to take the lead in (1) id<strong>en</strong>tifying,<br />
recruiting and selecting the workshop trainerparticipants,<br />
(2) id<strong>en</strong>tify expert pres<strong>en</strong>ters who would<br />
provide the expert training, and (3) handle the necessary<br />
administrative and logistical details. A coordinator at<br />
each institution was selected to provide a focal point for<br />
planning, implem<strong>en</strong>ting and managing the workshop.<br />
As of this writing, the host institutions are in the process<br />
of planning and implem<strong>en</strong>ting their workshops.<br />
More information:<br />
Misako Ito, UNESCO, Information Society Division<br />
m.ito@unesco.org<br />
La diversidad de teleservicios otorga a esta<br />
forma de trabajo un carácter de masividad que<br />
no ti<strong>en</strong><strong>en</strong> otras exportaciones, permiti<strong>en</strong>do<br />
que la inclusión socio-laboral sea mayor.<br />
Mercado Mundial de Servicios<br />
Los servicios se han convertido <strong>en</strong> uno de los sectores de<br />
más rápido crecimi<strong>en</strong>to del comercio internacional.<br />
Constituy<strong>en</strong> cada vez más el compon<strong>en</strong>te mayor y más<br />
dinámico de las economías actuales, con el agregado que<br />
no solo ti<strong>en</strong><strong>en</strong> importancia por sí mismos sino que además<br />
han pasado a ser los insumos es<strong>en</strong>ciales <strong>en</strong> la producción<br />
de la mayoría de las mercaderías. Se calcula que<br />
tres cuartas partes del valor agregado de un producto<br />
manufacturero típico son servicios. Ese valor agregado<br />
se ha pot<strong>en</strong>ciado con el uso de la computadora y la Internet<br />
puesto al servicio del trabajo.<br />
Se estima que los servicios constituirán el 50% del comercio<br />
mundial <strong>en</strong> el año 2020. Esta evolución estimada<br />
provocará la proliferación de nuevas oportunidades de<br />
trabajo que no pued<strong>en</strong> y no deb<strong>en</strong> ser desaprovechadas.