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New ICTs<br />

Nuevas TICs<br />

7<br />

Exportación de teleservicios<br />

para la inclusión socio-laboral<br />

de América Latina y el Caribe<br />

ETIS-LAC<br />

and national organizations, such as the International<br />

Federation of Library Associations and Institutions<br />

(IFLA), the National Forum on Information Literacy<br />

(NFIL) and the National Commission on Library and Information<br />

Sci<strong>en</strong>ce (NCLIS), to spread understanding of<br />

the information literacy paradigm much more widely<br />

and foster the developm<strong>en</strong>t of information literate people,<br />

not only in the education and library sectors but<br />

in all sectors of societies. The experts on information<br />

literacy acknowledged that although there had be<strong>en</strong> in<br />

the 1995-2007 period quite a number of international,<br />

regional, sub-regional and country-based expert meetings<br />

to interchange experi<strong>en</strong>ces, practices and ideas,<br />

there remained a critical need to greatly increase the<br />

pool of qualified information literacy instructors to provide<br />

training to all citiz<strong>en</strong>s in all countries.<br />

In the proposal, the special target groups that would<br />

be giv<strong>en</strong> information literacy training ultimately by<br />

the trainees successfully completing the workshops are<br />

wom<strong>en</strong>; pre-school childr<strong>en</strong> and youth, including those<br />

out-of-school; unemployed and under-employed youths<br />

and adults; migrant and refugee populations, especially<br />

those stressed by warfare, political and social unrest, or<br />

natural disasters; sick or disabled persons; s<strong>en</strong>ior citiz<strong>en</strong>s;<br />

religious and ethnic minorities living in majority<br />

cultures; and many other disadvantaged groups.<br />

Many host institutions stepped forward to volunteer to<br />

host the workshops, and help promote and advertise<br />

them. They were asked to take the lead in (1) id<strong>en</strong>tifying,<br />

recruiting and selecting the workshop trainerparticipants,<br />

(2) id<strong>en</strong>tify expert pres<strong>en</strong>ters who would<br />

provide the expert training, and (3) handle the necessary<br />

administrative and logistical details. A coordinator at<br />

each institution was selected to provide a focal point for<br />

planning, implem<strong>en</strong>ting and managing the workshop.<br />

As of this writing, the host institutions are in the process<br />

of planning and implem<strong>en</strong>ting their workshops.<br />

More information:<br />

Misako Ito, UNESCO, Information Society Division<br />

m.ito@unesco.org<br />

La diversidad de teleservicios otorga a esta<br />

forma de trabajo un carácter de masividad que<br />

no ti<strong>en</strong><strong>en</strong> otras exportaciones, permiti<strong>en</strong>do<br />

que la inclusión socio-laboral sea mayor.<br />

Mercado Mundial de Servicios<br />

Los servicios se han convertido <strong>en</strong> uno de los sectores de<br />

más rápido crecimi<strong>en</strong>to del comercio internacional.<br />

Constituy<strong>en</strong> cada vez más el compon<strong>en</strong>te mayor y más<br />

dinámico de las economías actuales, con el agregado que<br />

no solo ti<strong>en</strong><strong>en</strong> importancia por sí mismos sino que además<br />

han pasado a ser los insumos es<strong>en</strong>ciales <strong>en</strong> la producción<br />

de la mayoría de las mercaderías. Se calcula que<br />

tres cuartas partes del valor agregado de un producto<br />

manufacturero típico son servicios. Ese valor agregado<br />

se ha pot<strong>en</strong>ciado con el uso de la computadora y la Internet<br />

puesto al servicio del trabajo.<br />

Se estima que los servicios constituirán el 50% del comercio<br />

mundial <strong>en</strong> el año 2020. Esta evolución estimada<br />

provocará la proliferación de nuevas oportunidades de<br />

trabajo que no pued<strong>en</strong> y no deb<strong>en</strong> ser desaprovechadas.

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