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bsc - Fakultas Keperawatan - Unair

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2. Customer<br />

Kepuasan Pasien<br />

Sebagian perawat menjelaskan peraturan<br />

tentang tata tertib ruangan.<br />

Perawat kurang memberikan informasi tentang<br />

masalah pasien (terapi, penyakit).<br />

Tingkat kebersihan pasien kurang.<br />

Belum adanya leaflet/brosur tentang penyakit.<br />

Perawat menjelaskan tujuan perawatan<br />

sebelum melakukan tindakan.<br />

Perawat meminta persetujuan sebelum<br />

tindakan.

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