bsc - Fakultas Keperawatan - Unair

Example:
Children’s Children s Hospital
Financial Perspective
– Operating margin (% increase)
– Cost per case (%reduction)
– Debt Ratio (% reduction)
Customer Perspective
– Family satisfaction (survey)
– Discharge timeliness (on-time discharge)
– Medical plan awareness (customer knowledge of preventive care)
Internal Perspective
– Length of stay (days)
– Readmission rate (% reduction)
– Medical errors (% reduction)
Organizational Learning and Growth
– Awareness of customer needs (market segmentation)
– Awareness of quality processes and problems
– Empower and teach front line employees
– Make hospital knowledge available to consumers
– Forecast of policy changes (accuracy and timliness)