Pencapaian Piagam Pelanggan - Port Klang

Num Client's Charter / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : DANGEROUS GOODS / DAGANGAN BERBAHAYA3To ensure no less than 95% of all complete dangerouscargo electronic declarations between 0800 hours to1800 hours are processed within 60 minutes from timeof receipt. / Memastikan tidak kurang dari 98%daripada jumlah deklarasi elektronik lengkapDagangan Berbahaya yang diterima dari 0800 jamhingga 1800 jam diproses dalam masa 60 minit darimasa deklarasi diterima.99.52%99.31%99.45%99.78%99.82%94.22%100% 100%Department / Jabatan : FREE COMMERCIAL ZONE / ZON PERDAGANGAN BEBAS4To ensure no less than 98% of all complete electronicdeclarations between 0800 hrs to 1800 hrs areprocessed within sixty (60) minutes from time ofreceipt. / Memastikan tidak kurang dari 98% daripengisytiharan elektronik yang lengkap dari jam 0800jam hingga 1800 jam diproses dalam tempoh 60 minitdari ianya diterima.99.94%99.90%99.93%99.99%99.93%92.97%100% 100%Department / Jabatan : SECURITY & FIRE / KESELAMATAN & BOMBA5To carry out inspection not less than four (4) times aweek to ensure that regulations and procedures withregard to fire and security are complied by theTerminal Operators. / Memantau aktiviti keselamatandan bomba supaya mematuhi akta-akta danperaturan-peraturan yang terpakai di dalam kawasanpelabuhan sekurang-kurangnya empat (4) kaliseminggu.To carry out inspection twice (2) a year at portpremises to ensure that fire extinguishing system is inorder as per the requirements of Fire Service Act &Regulations and Uniform Building By-Laws. /Menjalankan pemeriksaan kebombaan ke ataspremis-premis di dalam kawasan pelabuhan dua (2)kali setahun supaya mematuhi Akta Bomba danperaturan-peraturan serta Undang-undang BangunanSeragam.100% 100% 100% 100% 100% 100% 100% 100%100% 100% 100% 100% 100% 100% 100% 100%