Pencapaian Piagam Pelanggan - Port Klang

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Num Client's Charter / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : DANGEROUS GOODS / DAGANGAN BERBAHAYA3To ensure no less than 95% of all complete dangerouscargo electronic declarations between 0800 hours to1800 hours are processed within 60 minutes from timeof receipt. / Memastikan tidak kurang dari 98%daripada jumlah deklarasi elektronik lengkapDagangan Berbahaya yang diterima dari 0800 jamhingga 1800 jam diproses dalam masa 60 minit darimasa deklarasi diterima.99.52%99.31%99.45%99.78%99.82%94.22%100% 100%Department / Jabatan : FREE COMMERCIAL ZONE / ZON PERDAGANGAN BEBAS4To ensure no less than 98% of all complete electronicdeclarations between 0800 hrs to 1800 hrs areprocessed within sixty (60) minutes from time ofreceipt. / Memastikan tidak kurang dari 98% daripengisytiharan elektronik yang lengkap dari jam 0800jam hingga 1800 jam diproses dalam tempoh 60 minitdari ianya diterima.99.94%99.90%99.93%99.99%99.93%92.97%100% 100%Department / Jabatan : SECURITY & FIRE / KESELAMATAN & BOMBA5To carry out inspection not less than four (4) times aweek to ensure that regulations and procedures withregard to fire and security are complied by theTerminal Operators. / Memantau aktiviti keselamatandan bomba supaya mematuhi akta-akta danperaturan-peraturan yang terpakai di dalam kawasanpelabuhan sekurang-kurangnya empat (4) kaliseminggu.To carry out inspection twice (2) a year at portpremises to ensure that fire extinguishing system is inorder as per the requirements of Fire Service Act &Regulations and Uniform Building By-Laws. /Menjalankan pemeriksaan kebombaan ke ataspremis-premis di dalam kawasan pelabuhan dua (2)kali setahun supaya mematuhi Akta Bomba danperaturan-peraturan serta Undang-undang BangunanSeragam.100% 100% 100% 100% 100% 100% 100% 100%100% 100% 100% 100% 100% 100% 100% 100%
Num Client's Charter / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : FINANCE / KEWANGAN6To ensure that every payment is made within fourteen(14) working days from the date of receipt of completedocuments. / Memastikan Pembayaran dapat dibuatdalam tempoh empat belas (14) hari bekerja daritarikh dokumen lengkap diterima.100% 100% 100% 100% 100% 100% 100% 100%Department / Jabatan : PROPERTY MANAGMENT / PENGURUSAN HARTANAH7To ensure that every complete application to leasePKA land and buildings is processed within three (3)months from the date of receipt for Board’s decision. /Memastikan setiap permohonan pajakan LPK tanahdan bangunan dalam tempoh tiga (3) bulan dari tarikhditerima untuk keputusan Jemaah LembagaTo ensure that every complete application to rent PKAland and buildings is processed within one (1) monthfrom the date of receipt for Management’s decision. /Memastikan setiap permohonan sewaan tanah danbangunan LPK yang lengkap diproses dalam masasatu (1) bulan dari tarikh diterima untuk keputusanpengurusan.100% 100% 100% 100% 100% 100% 100% 100%100% 100% 100% 100% 100% 100% 100% 100%Department / Jabatan : INFORMATION TECHNOLOGY / TEKNOLOGI MAKLUMAT8To ensure that all ICT systems breakdown areresolved within four (4) hours, failing which, manualprocess takes effect as per the Standard OperatingProcedure (SOP). / Memastikan segala gangguansistem ICT diselesaikan dalam tempoh masa empat(4) jam. Sekiranya gangguan sistem tidak dapatdipulihkan dalam masa empat (4) jam, proses manualakan diaktifkan seperti yang terkandung dalamStandard Operating Procedure (SOP).100% 100% 100% 100% 100% 100% 100% 100%
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Pencapaian Piagam Pelanggan - Port Klang

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