Achievement of Client's Charter Report 2013 / Laporan ... - Port Klang

Num Client's Charter / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : FINANCE / KEWANGAN6To ensure that every payment is made within fourteen(14) working days from the date of receipt of completedocuments. / Memastikan Pembayaran dapat dibuatdalam tempoh empat belas (14) hari bekerja daritarikh dokumen lengkap diterima.100% 100% 100%Department / Jabatan : PROPERTY MANAGMENT / PENGURUSAN HARTANAH7To ensure that every complete application to leasePKA land and buildings is processed within three (3)months from the date of receipt for Board’s decision. /Memastikan setiap permohonan pajakan LPK tanahdan bangunan dalam tempoh tiga (3) bulan dari tarikhditerima untuk keputusan Jemaah LembagaTo ensure that every complete application to rent PKAland and buildings is processed within one (1) monthfrom the date of receipt for Management’s decision. /Memastikan setiap permohonan sewaan tanah danbangunan LPK yang lengkap diproses dalam masasatu (1) bulan dari tarikh diterima untuk keputusanpengurusan.100% 100% 100%100% 100% 100%Department / Jabatan : INFORMATION TECHNOLOGY / TEKNOLOGI MAKLUMAT8To ensure that all ICT systems breakdown areresolved within four (4) hours, failing which, manualprocess takes effect as per the Standard OperatingProcedure (SOP). / Memastikan segala gangguansistem ICT diselesaikan dalam tempoh masa empat(4) jam. Sekiranya gangguan sistem tidak dapatdipulihkan dalam masa empat (4) jam, proses manualakan diaktifkan seperti yang terkandung dalamStandard Operating Procedure (SOP).100% 100% 100%