Achievement of Client's Charter Report 2013 / Laporan ... - Port Klang
Achievement of Client's Charter Report 2013 / Laporan ... - Port Klang
Achievement of Client's Charter Report 2013 / Laporan ... - Port Klang
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Num <strong>Client's</strong> <strong>Charter</strong> / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : CIVIL ENGINEERING / KEJURUTERAAN AWAM9To ensure that development plans within the port areaare in accordance with <strong>Port</strong> Development Plan andsigned within seven (7) working days uponsubmission. / Memastikan pelan-pelan pembangunandi dalam kawasan pelabuhan yang diterima adalahmengikut Pelan Pembangunan Pelabuhan danditandatangani dalam tempoh tujuh (7) hari bekerja100% 100% 100%Department / Jabatan : MECHANICAL & ELECTRICAL ENGINEERING / KEJURUTERAAN MEKANIKAL & ELEKTRIK10To ensure that any minor interruption to electricitysupply can be restored within three (3) hours. /Memastikan bahawa segala gangguan bekalanelektrik berskala kecil dapat dipulihkan dalam tempohkurang dari tiga (3) jam.To ensure that any major interruption to electricitysupply can be restored within twenty-four (24) hours. /Memastikan bahawa segala gangguan bekalanelektrik berskala besar dapat dipulihkan dalam tempohkurang dari dua puluh empat jam (24) jam.100% 100% 100%100% 100% 100%Department / Jabatan : PLANNING & DEVELOPMENT / PERANCANGAN & PEMBANGUNAN11To ensure that <strong>Port</strong> <strong>Klang</strong>’s monthly performance forthe proceeding month is prepared by 12th <strong>of</strong> thefollowing month for clients’ information. / Memastikanagar prestasi kendalian di Pelabuhan <strong>Klang</strong> bagisetiap bulan dapat disediakan bagi maklumatpelanggan selewat-lewatnya pada 12hb. bulanberikutnya100% 100% 100%
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