Get the latest news on the Hardwood industry in this month's issue of National Hardwood Magazine! This issue features stories on Dura Supreme Cabinetry's expansion, Stolzfus Forest Products, KopCoat and much more.
Protect your lumber in
Protect your lumber in transit, resale, and during construction with KopCoat Protection Products. Take a hard stand on protecting your Hardwoods with KopCoat’s innovative chemical solutions. KopCoat’s Reach Expands In The Hardwood Sector KopCoat has been a behind the scenes supporter of the Hardwood industry for years. KopCoat’s preservative technologies and products have protected Hardwood lumber from sapstain, mold and metal staining for years but hasn’t been known as a brand name in that role. However, with the support of a new leadership team and the addition of new products, KopCoat is expanding their market share in the forest products industry and specifically the Hardwood sector. KopCoat has built a world class organization in raw material procurement, logistics, and research and development with the support of parent company RPM Industrial Coatings Group. RPM Industrial Coatings Group is home to eleven industry-leading brands, including KopCoat Protection Products. RPM Industrial Coatings Group is a division of RPM International Inc., KopCoat sales and service specialist performing QC checks at a mill. a .3B global company with market- and industry-leading brands in specialty coating, sealants, building materials, and related services. This network creates advantages that benefit KopCoat’s customers and will help drive KopCoat’s emergence as a recognizable force in the wood preservation market within specific customer spaces like Hardwood lumber. KopCoat’s research and development laboratory resides in their Pittsburgh, PA headquarters. Their facility incorporates a mycology lab for identifying organism infections in wood, testing labs for flood, dip and spray treatments, as well as a pressure treating cylinder for pressure vacuum testing. KopCoat’s R&D facilities and personnel have established and support over 100 patents in wood preservation technology. KopCoat also operates a manufacturing company, TDS Manufacturing, that designs, builds, programs and supports wood preservative application systems. TDS has years of experience building dip tanks, linear and transverse spray boxes and automated chemical mixing rooms. The ability to develop and test new technology and offer equipment support is invaluable for the service that dominates KopCoat’s approach to the market. Totally Outrageous Service is KopCoat’s tagline for the customer first approach that emanates throughout the organization. KopCoat’s R&D lab is directly tied to each customer through a sales and service specialist that facilitates communication between the customer’s field application and testing in the lab setting. Communication is key for KopCoat’s customer support mechanism as National Business Development Manager Josiah Wilfong describes, “Our sales and service representatives interact regularly with customers using our products and become defacto employees for our customers supporting the wood preservation aspect of their business.” KopCoat’s customer service approach was established to earn business as KopCoat developed market share early in it’s 40 year existence. Sustaining the customer first approach, however, has required commitment that Director of Business Development Bo Hammond explains this way, “customer service is what has allowed us to build our business since it’s inception and we are sticking with it when our competitors are giving up on it because of the cost. We believe that a long term customer service approach will produce the business longevity that will prove our model of customer first works in the market Please turn to page 45 26 FEBRUARY 2024 n NATIONAL HARDWOOD MAGAZINE www.RealAmericanHardwood.com/industry www.RealAmericanHardwood.com/industry FEBRUARY 2024 n NATIONAL HARDWOOD MAGAZINE 27
