Relatório de Gestão 2016
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Relatório</strong> <strong>de</strong> <strong>Gestão</strong> <strong>2016</strong><br />
Canais <strong>de</strong> Atendimento<br />
Telefone<br />
Web<br />
Pessoal<br />
Malote<br />
RH/DP<br />
E-mail<br />
Total <strong>de</strong> atendimentos por canais<br />
MALOTE<br />
E-MAIL<br />
1.759<br />
2.552<br />
2.748<br />
6.201<br />
7.296<br />
6.489<br />
<strong>2016</strong> 2015 2014<br />
RH/DP<br />
9.919<br />
11.057<br />
12.046<br />
PESSOAL<br />
11.770<br />
13.044<br />
18.972<br />
WEB<br />
18.087<br />
19.069<br />
20.884<br />
TELEFONE<br />
26.391<br />
26.594<br />
35.261<br />
0 5.000 10.000 15.000 20.000 25.000 30.000 35.000 40.000<br />
15
Change language