AİREXPRESS CARGO FREIGHT & EXPRESS

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I. Cargo Revenue Management Airline Cargo Revenue Management (ACRM) gained currency as a concept in the 1980s. By then, the time-space optimization method had already been successfully applied to air travel. The revenue management technique was the panacea for the challenging nature of the air cargo business. Over the last three decades, there has been extensive research on forecasting and optimization methods which have been applied to ACRM. However, ACRM comes with its own set of unique challenges. An airline's available capacity for cargo is volatile and uncertain until the time of departure. Even for a given aircraft, the cargo space keeps fluctuating, being influenced by several parameters, such as the number of passengers, amount of baggage and fuel, and further compounded by challenges such as organizational integration. Also, many of the processes related to optimization of cargo space are not handled centrally, this further complicates the business model. The Cargo Revenue Management Process Client Feedback / MIS Offload Re-booking – 6 months – 14 days – 1 day – 18 hours – 8 hours to departure Schedule Booking Space Utilization Flight Planning Auditing Key Activities World-wide flight schedule upload Flight configuration Key client bookings / block space agreements Confirmation and alternative generation Pax-cargo space optimization Flight cargo plan generation Flight plan audit and reports Error-code fixing Special products (AVI/HUM) Flight Optimization Support Activities Schedule maintenance Rate updation Pricing audit Offload re-booking Booking updates to agents Cargo priority booking Flight yield optimization Truck movement planning Proactive process improvement ULD – Tracking and Inventory control Reports Yield reports Key client utilization reports Space availability reports Improvement Initiatives Macros for maintenance planning Space re-confirmation option Delayed-cargo space creation Automatic space availability report generation Cargo flying date bring-forward Critical path tracking End-to-End Solutions for Key Clients www.wns.com | 04
Scheduling WNS facilitates the creation and maintenance of flight schedules six months prior to departure based on route performance (which is determined by the load factor) and tactical as well as seasonal changes. The solution is designed for the development, optimization and economic evaluation of long and medium-term airline schedule scenarios. The expertise of the WNS team ensures accurate and timely creation and maintenance of the flight schedules. The WNS Value The WNS Cargo Services team successfully manages approximately 250,000 scheduling transactions per annum for a leading European airline. It has delivered on a turnaround time (TAT) of as early as two weeks prior to the commencement of a new season with an accuracy of 98 percent. Offloads Re-booking WNS helps its clients by re-booking all offloaded consignments on the first available flights, thereby meeting the recovery promised to the customers. It also provides a real-time update on consignment status. The WNS Value The WNS Cargo Services team successfully manages 350,000 transactions per annum for a leading European airline. It has consistently delivered on a TAT of one hour with an accuracy of 98 percent. Flight Optimization WNS facilitates decision-making regarding acceptance and rejection of booked consignments based on the type of aircraft, flight configuration, dimensions of freight and prevailing commodity rates. It also helps the clients by offering alternate solutions such as different flight service or acceptable freight rate. Flight load plan is also prepared keeping the objective of maximum utilization of space on a flight as the top-most priority. The WNS Value The WNS airline solutions team handles close to 450,000 optimization transactions per annum with 98 percent accuracy and a TAT of one hour. It enables clients to evaluate and improve utilization of cargo space. Rates Updation WNS provides the full range of business processes related to commercial rates, which start from updating the clients' pricing database. WNS's domain expertise helps clients operate at maximum efficiency. The WNS team works with the pricing departments of clients to automate published rates, Web channels and private rates. The WNS Value The WNS airline solutions team handles close to 212,000 such transactions per annum with a TAT of 24-48 hours and 98 percent accuracy levels. Pre-flight Audit Services Airlines require an effective way to manage their contractual and commercial relationships with customers from establishing accurate rates and delivering accurate bills on landing. If the process is not performed with speed and accuracy, it can result in loss of revenue due to under-billing and, more seriously, loss of clients, in case of over-billing. WNS provides its clients reporting on over- and under-billing of cargo assignments using centralized rates and the client's workflow management tool. The WNS Value The WNS team has had extensive experience in pricing audits for leading European carriers. It has conducted 240,000 pre-invoice audit transactions and 360,000 pre-invoice audit surcharge transactions per annum on a TAT of 96 hours with an accuracy of 95-98 percent. WNS provides the advantage of: §Highlighting under-billing to the carrier on a regular basis §Amending rate sheets to ensure revenue protection §Providing information on the defaulters §Releasing onshore staff from the low-end activity of manual processing to focus on high-end activities §For example, low-end activity of monitoring to the high-end activity of analysis www.wns.com | 05
Page 1 and 2: Runway to a Profitable Flight Effic
Page 3 and 4: WNS Cargo Revenue Management and Ca
Page 5: Service Offerings Across the Cargo
Page 9 and 10: Case Studies Managing speedy operat
Page 11 and 12: II. Cargo and Mail Revenue Accounti
Page 13 and 14: Case Studies Managing end-to-end ca
Page 15 and 16: Industry Recognition Domain Leaders

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