AİREXPRESS CARGO FREIGHT & EXPRESS
Kargo Yönetim Çözümleri
Kargo Yönetim Çözümleri
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Case Studies<br />
Helping a leading European airline improve its<br />
Delivered As Promised (DAP) for its top freight forwarders<br />
Challenge<br />
§The client is a leading European airline which was faced with a challenge to design a<br />
cost-effective, easy-to-implement and high-quality solution aimed at improving ‘Delivered<br />
As Promised’ (DAP) for its top freight forwarders<br />
§The solution was also required to focus on increasing sales for key accounts on specific<br />
routes of its world-wide operations<br />
The WNS<br />
Solution<br />
§WNS representatives worked in close coordination with the airline to develop the project<br />
plan and documentation. For the first time, the concept of having two teams — one at WNS<br />
and another at the client’s location — working on pre-manifest and post-manifest activities<br />
was initiated<br />
§An online tool to support this initiative was designed and developed by WNS<br />
§The online tool helped with tracking the entire journey of a piece of cargo from its entry at<br />
the airlines’ warehouse to its delivery to the aircraft / customer<br />
§WNS’s team of trained associates with deep domain and system knowledge was set up to<br />
track and highlight discrepancies in the journey of the consignment. This prompted the<br />
client’s team to take real-time corrective measures<br />
Transition Highlights<br />
§Integrated IT-enabled BPO delivery model<br />
§WNS involvement from project initiation stage to project implementation<br />
§Development and testing of database to support the project<br />
§Collaboration with the client’s team. Detailed process documentation involving clear<br />
segregation of responsibilities of multi-location teams<br />
§Stringent service-level agreements<br />
§Global delivery framework to ensure 24/7 delivery and round-the-clock support<br />
§Highly skilled staff<br />
§Continuous improvement through systems upgrades or changes based on process evolution<br />
Business Benefits<br />
to The Client<br />
§Airline reported improved DAP for all key customers within a span of three months from<br />
the implementation of the tool<br />
§Increased focus on the business of key account holders<br />
§Real-time updates to end-customers, thus increasing client satisfaction and loyalty<br />
§Significant cost savings by exploiting skills for development of the tool from<br />
within the business<br />
www.wns.com | 06
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