NADO Handbook V7-HRES

Information Booklet
Independence
Goals
Rights
www.nado.org.au

Contents
Welcome to NADO 1
How to get started 2
Sign up with NADO 3
How much does it cost? 4
Code of Conduct 5
Our services 7
Services for kids and teenagers 10
Social groups for adults 11
NDIS 12
Services and Contacts 13

Welcome to NADO
NADO helps people with disability
• Make new friends
• Reach your goals
• Be independent
• Manage your NDIS plan
1

How to get started
First you need an NDIS plan.
To get an NDIS plan, contact the National Disability
Insurance Agency or NDIA.
They decide if you will get the NDIS.
Call them on 1800 800 110
Or go to the website www.ndis.gov.au
You need to fill in an access form.
2

Sign up with NADO
When you have an NDIS plan call NADO
on 1300 738 229
We will meet with you to talk about your goals
and support.
Together we will make your Personal Plan.
You will get a Service Agreement.
A Community Engagement Coordinator
from NADO will help you.
3

How much does it cost?
We will tell you what your support cost.
The costs are written in your Service Agreement.
We will get the money for your support from NDIS.
There will be some extra costs that you need to
pay like transport or entry fees.
We will tell you what you need to pay.
4

Code of Conduct
The NDIS Code of Conduct is the rules NADO
and our staff must follow.
We must
• Respect you
• Let you make your own choices
• Support you safely
• Make sure you are not treated badly
5

Code of Conduct
We must
• Respect your privacy
• Speak up if something is not right
• Make sure no one is being abused sexually
NADO staff are trained to make sure you get
professional and safe service.
If NADO or our staff do not follow the rules
• Tell one of our Managers or the CEO
• Call the NDIS Commission on 1800 035 544
6

Our Services
We have lots of services at NADO.
Drop in support
We can help you at home with shopping,
cleaning and money.
Supported Independent Living (SIL)
You can live in a house with other people
and get support from our staff.
Short term accommodation
You can stay in one of our houses overnight
or for a short time like a few weeks.
7

Our Services
Counselling
Counselling can help you with
• Anger
• Depression
• Relationships
Individual Support
We can support you with
• Personal care
• Cooking and cleaning
• Going to the gym or art classes
• Your money
• Learning to travel by yourself
8

Our Services
Day Programs
We have small group activities and big social events.
We have centres in Katoomba, Lawson, Penrith and
St Marys.
Up, Up and Away Program
A 6 week program to learn skills including
• Cooking and cleaning
• Money skills
• Setting goals
• Talking to other people
Sexuality and My Life Program
A 7 week program about
• Your body
• Good and bad relationships
• Sex
9

Services for kids and teenagers
KidsZone
For children from 5 to 17 years.
Learn independence, build friendships and reach
personal goals.
Weekend activities are held every Saturday
(school term only).
School Holidays programs with lots of fun activities.
NADO Basketball
For kids from 7 to 17 years.
Learn to play basketball and be part of a team.
10

Social Groups for Adults
NADO Social Club (NSC)
You can meet new friends and do fun activities.
Have Fun Get Fit
A weekly evening fitness group.
Weekend Group
People who like doing the same things.
Tours4U
We can support you on holidays.
NADO Touch Football
We play in the Penrith social comp.
11

NDIS Plan Management
NADO can help you manage your NDIS plan.
We can
• Pay your provider for the support you receive
• Help you manage your funding
Plan Management is good if you use services that
are not registered with the NDIS.
NDIS Support Coordination
NADO can help you understand your NDIS plan.
We can help you find the support you need.
We can help you with your contracts with
other services.
12

Services and Contacts
National Disability Insurance Agency (NDIA)
1800 800 110
www.ndis.gov.au
enquiries@ndis.gov.au
People with Disability Australia
PWD is an information and advocacy service. They speak up for all people with
a disability.
1800 422 015
www.pwd.org.au
pwd@pwd.org.au
Intellectual Disability Rights Services Inc (IDRS)
Free legal service for people with intellectual disability.
1300 665 908
ww.idrs.org.au
info@idrs.org.au
13

Emergency Contacts
For Police, Ambulance or Fire, call 000.
Counselling & Helpline Services
• Kids Helpline - 1800 551 800
• Life Line - 131 114
• Mental Health Line - 1800 011 511
Aboriginal Contacts
• Aboriginal Legal Service - 1800 733 233
• Koolyangarra Aboriginal Family Centre - NCNS - (02) 4729 3907
For more information about NADO call us on 1300 738 229
14