ZU OSTERN - Lucerne Festival

Terms and Conditions
General Remarks
The LUCERNE FESTIVAL management reserves the right to cancel any event,
even at short notice. In such cases the full purchase price of the tickets will be
refunded to the purchaser. No other claims for damages will be honoured.
Refund requests must be submitted no later than two months after the date of
the cancelled performance. Changes of performers, programmes, or venues
do not entitle the purchaser to a refund. In case an event must be postponed,
the tickets remain valid for the new date concerned. Such tickets cannot be
exchanged or refunded. The Festival management also reserves the right to
alter seat bookings as necessary (e.g. for concert broadcasts) and to assign
equivalent or superior seats to the purchaser if the booked seat should no
longer be available or if the change of seat should seriously affect the enjoyment
of the performance. Please note that all equipment with acoustic signals
(mobile phones, wristwatches, etc.) must be switched off during the performance.
For the sake of the musicians and the other members of the audience,
latecomers will not be seated until the intermission.
Audio-Visual Recordings During Festival Events
The LUCERNE FESTIVAL makes audio-(visual) recordings of some of its performances.
For this purpose the Festival reserves the right to alter seat bookings in
order to accommodate camera positions. Purchasers declare themselves in
agreement that the LUCERNE FESTIVAL may make use of recordings on which
they identifi ably appear.
Ticket Sales: Written Orders
Written ticket orders for all LUCERNE FESTIVAL concerts should be submitted
to the following address, using the appropriate preprinted order form:
LUCERNE FESTIVAL, Postfach, CH-6002 Lucerne, Switzerland
or by fax at +41(0)41 226 44 85
or by internet at www.lucernefestival.ch
or by e-mail at ticketbox@lucernefestival.ch
The use of the order form makes it possible to process your ticket requests
quickly and effi ciently. Please do not submit the same order more than once.
While your order is being processed, please refrain from making enquiries by
telephone. Should diffi culties arise, we will contact you as necessary. Ticket
requests are processed in order of arrival, beginning from the date on which
ticket sales begin. Once an order has been confi rmed, it can no longer be altered
or cancelled. The amount due may be paid by credit card or by invoice. Invoices
must be paid immediately. Tickets remain reserved for ten days after the date
of invoice for domestic orders, or for 20 days in the case of orders from abroad.
If no payment is made within this period, the reservation will be cancelled. A
booking fee of CHF 10 is charged for each order, whether written or by phone.
Please examine your tickets immediately upon receipt as later complaints
cannot be accepted. If we cannot be sure that you will receive your tickets in
time (late orders), they will be set aside for you at the box offi ce. The LUCERNE
FESTIVAL assumes no liability for tickets lost in delivery. Once purchased, tickets
may neither be exchanged nor returned, except in those cases mentioned below
under ‚Returning Tickets‘. Order forms may be requested from the Festival at
any time.
Ticket Sales: Orders by Telephone
Ticket orders will be accepted by phone as of Monday, 9 February, 2009, at
+41(0)41 226 44 80. During this period telephone calls may be made from
Monday to Friday, between 10 a.m. and 5 p.m.
Ticket Sales: Box Offi ce
Ticket requests may be made at the box offi ce at the main entrance of the
Lucerne Culture and Convention Centre as of Thursday, 26 March, 2009. The
box offi ce is open every day from 10 a.m. to 6 p.m. and one hour before the
beginning of the respective event.
Wheelchair Seats
The Lucerne Culture and Convention Centre has six wheelchair seats available
on special terms. The Festival cannot ensure that accompanying persons will
receive a seat in the same price category or general vicinity.
Duplicates
Where possible, we will provide duplicates for lost concert tickets. Such duplicates
are handed out exclusively at the evening box offi ce for a fee of CHF 10.
Returning Tickets
For events which are sold out, we will accept tickets for resale on a commission
basis. Our commission is 30% of the purchase price. Accounts are settled at
the end of the Festival period. The costs of wire transfer are charged to the
recipient. The Festival can offer no assurance that returned tickets will be
resold.
Resale
The resale of tickets at prices higher than those indicated on the tickets is
prohobited.
Price Reductions
University students, high school students, vocational trainees and JTC members
up to the age of 30 may purchase tickets at considerably reduced prices
for events which are not sold out. Such tickets are available at the ticket offi ce
upon presentation of a valid identifi cation card. Thereafter no price reductions
are possible. The purchaser must also present a valid ID at the doors of the
venue. No written or telephone reservations are possible.
Data Privacy
All the information we receive with your order may be processed by us and used
for advertising purposes. The LUCERNE FESTIVAL does not deal in customer
data.
Applicable Law and Jurisdiction
The seat of jurisdiction for all disputes in connection with ticket sales and the
handling of events is Lucerne, Switzerland. Swiss national law applies.
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