Download - Fortescue Metals Group Ltd

IT Service
Desk -
working
around the
clock
Your Perth IT Service Desk has
recently moved to a new 4 day on,
4 day off, 24 hour roster. Working
twelve hour shifts, the team are now
providing 7 day a week support to all
of you, wherever you are working for
Fortescue.
The change in roster meant there
were fewer people on duty during
the day and the change has created
an initial backlog. Service Desk
Lead Stephen Watts is confident the
backlog won’t last long, “We initially
started with our 6 team roster and
soon identified that we needed more
people on the desk during the day.”
“Recruitment was expedited and we
will soon be working with our 8 team
roster,” he said.
The team receives more than
400 calls and emails every day, in
addition to ‘walk-ups’, or people
who approach the desk. They are
investigating several new processes
to enhance their service – we’ll keep
you posted on new developments.
In the meantime, check out these
Handy IT Hints.
If you’ve requested new software to
be installed, please log out, but leave
your PC turned on when you leave
for the day. Software installations are
now done overnight.
Hardware deployments are also
processed overnight, so the right
desk number on your request form is
extremely important.
Chasing up a request? It’s best
to give the Service Desk a call on
8877 - with several hundred emails
being received every day, duplicate
requests are inefficient.
Perth’s Level
3 – Open for
Business
The offices on Level 3 at
the Hyatt Centre are now
fully operational. The 560
desks are already reserved
or occupied, according to
Perth’s office management
team. The floor also boasts
eight kitchens, touchdown
pods, 30 meeting rooms
and many happy residents.
Level 3 houses teams such
as Engineering & Reliability,
Environment, Exploration,
Engineering, Evaluation Studies
and Business Development, GIS
Land Heritage, Resource Strategy,
Strategic Planning and Solomon.
On 29 March the new staircase
between Levels 2 and 3 was unveiled
at a special Thursday morning
meeting and dubbed the ‘Change
the World Stairs’. The staircase is
already proving popular, with many
of the Fortescue family popping
between floors to consult with
colleagues.
The opening between the floors will
connect our workforce and reinstate a
transparency and flow of information
between our various teams.
Flying the
flag for
Fortescue on
Australia Day
First place in the inaugural
Tom Price Pool Boat
Regatta was taken out
by a team from Solomon
on Australia Day. The
Fortescue team donated
the $200 prize money back
to the organisers for redistribution
amongst the
other entrants.
Emily Wells, Andrew Cook, and
Keighley and Hayley Bremner won
a tight race in a boat made of duct
tape, inner tubes, PVC pipe and a
temporary bund. “The pressure was
on us from the beginning after we
were deemed race favourites but we
pulled through with a very narrow
victory,” said Keighley. “We would like
to thank the community of Tom Price
for putting on such a good day and
we look forward to defending our
title at next year’s event.”
Fortescue’s Community
Superintendent Scott Hansen said,
“Australia Day in Tom Price was a real
community day, driven by Ashburton
Shire, with much help from the
Defence’s Pilbara Regiment, the Tom
Price Police and lots of volunteers.
We are part of the community
here now, so it’s important to get
involved in these events. Thanks to
the Solomon crew for taking up the
opportunity.”
A special mention to Jerome Paddon
and Solomon Grade Control team for
building the boat, and to the other
Fortescue people who supported the
effort: Braam Weber, Michael Clark,
Carrie Ward and Clint Hare.
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