Capital Markets Day 2012 DHL Express - Deutsche Post DHL
Capital Markets Day 2012 DHL Express - Deutsche Post DHL
Capital Markets Day 2012 DHL Express - Deutsche Post DHL
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Foundation<br />
100%<br />
3. Further improve customer satisfaction<br />
… supported by Certified International Specialist (CIS) training program<br />
My Role Courier<br />
100% (Feb <strong>2012</strong>)<br />
Finance<br />
100%<br />
CS Telephone<br />
Service<br />
Excellence<br />
91%<br />
Welcome to<br />
My Country<br />
In progress<br />
<strong>DHL</strong> <strong>Express</strong> Presentation | <strong>Capital</strong> <strong>Markets</strong> <strong>Day</strong> | London, 24 May <strong>2012</strong><br />
Selling in CS<br />
In progress<br />
Managing<br />
Challenging<br />
Situations in CS<br />
In progress<br />
Connecting to<br />
Customers<br />
Through Email<br />
in CS<br />
In Progress<br />
Systems Training<br />
in CS<br />
In Progress<br />
<strong>Deutsche</strong> <strong>Post</strong> <strong>DHL</strong> | Page<br />
12
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