Polycom® Global Services Polycom Premier Support

A POLYCOM GLOBAL SERVICES SHEET Polycom Premier Support
Polycom RealPresence Ready Remote Installation Service
Leverage Polycom’s collaboration technology expertise to get
your Polycom RealPresence Ready solution up and running
quickly and simply. The service begins with a remote evaluation
of your installation site, including network and power readiness.
Once you’ve completed our best practices installation checklist,
a Polycom Engineer will walk you through the installation of the
supplied equipment, including network and power connectivity,
connecting displays, integration of microphones and speakers and
facilitating product registration through the Polycom Support Portal.
Once installed, the system will be tested to ensure that it meets
the published specifications and your team will receive a thirtyminute
orientation to the key features and functionalities of the
RealPresence Ready solution. This service includes the installation
of up to three Polycom HDX ®
endpoints.
Polycom Video Border Proxy (VBP ®
) Remote Installation
Service
Adding video to an organization’s network can present unique
challenges. That’s why it’s important to install and configure your
video networking and security solutions carefully. With VBP Remote
Installation service, if a firewall traversal solution is needed, you can
utilize the best practices and expertise of Polycom to help ensure
an optimal installation of your Polycom VBP solution. The service
includes telephone access to a Polycom Engineer who will walk
your designated contact through installation and initialization of the
VBP appliance, installation of any applicable and entitled software
updates, product license activation, and configuration of network
settings. Once installed, the Polycom Engineer will remotely
facilitate a test of the VBP appliance’s operation and provide your
team with an orientation to the VBP solution.
Polycom Worldwide Headquarters
4750 Willow Road, Pleasanton, CA 94588
1.800.POLYCOM or +1.925.924.6000
www.polycom.com
Learn More
Find out more about Polycom service offerings. Visit us at
www.polycom.com/services or call 1-800-POLYCOM to speak
with a Polycom representative.
About Polycom
Polycom, Inc. (Nasdaq: PLCM) is a global leader in unified
communications (UC) solutions with industry-leading telepresence,
video, voice, and infrastructure solutions built on open standards.
Polycom powers smarter conversations, transforming lives
and businesses worldwide. Visit www.polycom.com, call
1-800-POLYCOM to speak with a Polycom representative, or
connect with Polycom on Twitter, Facebook, and LinkedIn.
© 2011 Polycom, Inc. All rights reserved. POLYCOM ® , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are
registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form
or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.
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