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Heathrow Cargo Handling Terminal Handling Charges London ...

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<strong>Heathrow</strong> <strong>Cargo</strong> <strong>Handling</strong><br />

<strong>Terminal</strong> <strong>Handling</strong> <strong>Charges</strong><br />

<strong>London</strong> <strong>Heathrow</strong> Airport<br />

All charges effective from 1 October 2012<br />

Import <strong>Charges</strong> £ per kilo £ min<br />

<strong>Charges</strong> will be calculated on the chargeable weight applicable to each<br />

Airwaybill (master and house) and are minimum charges which may be increased<br />

if additional work or expense is involved.<br />

The following charges apply to each Airwaybill master or house or in instances<br />

where consignments are split for entry purposes.<br />

Import shipments may be check weighed or volume checked in the event of any<br />

discrepancies being found.<br />

1. Processing and handling of all terminating shipments transfers to other<br />

bonds/ERTS and through HAWBs having arrived as part of a consolidation<br />

Loose<br />

Unitised<br />

2. Special <strong>Cargo</strong><br />

– Animal Quarantine/Pet Passport<br />

– BIP<br />

– Environmental Health <strong>Charges</strong><br />

– Customs Overtime<br />

– Cold Storage<br />

0.1475<br />

0.095<br />

33.00<br />

33.00<br />

All charged at cost<br />

PLUS 15%<br />

3. Processing of bank delivery orders<br />

4. Storage charges*<br />

a) Import of commercial cargo, per 100kgs or part<br />

thereof: FREE period of 24 hours starting at 2359hrs<br />

22.50<br />

on the day ST1 is set; PER DAY 10.50 13.50<br />

Note: Imports consignments cleared and delivered split, or received as a part<br />

shipment will have storage charges applied to each part with the appropriate<br />

minimum applied<br />

5. Transfer of electronic data (TED)<br />

(Effected on behalf of importer, communication charge per entry)<br />

6. <strong>Charges</strong> Collect fee<br />

13.35<br />

5% of freight charges 12.30<br />

7. Customs Examination Fee<br />

8. Reduced entry charge for low value, transhipments, human<br />

35.00<br />

remains, dip mail, personal and household effects.<br />

9. Provision of complete Customs entries, excluding payment of any<br />

Duties and/or VAT<br />

57.25<br />

– Standard charge for up to 2 tariffs 74.00<br />

– Each additional tariff 7.00<br />

– Request to Customs for urgent clearance 18.70<br />

10. Payment of any Duties and/or VAT (3% or minimum) 24.65<br />

11. Duty deposit adjustment<br />

12. Destruction of consignments where a shipper/<br />

airline health authority requests the same<br />

24.65<br />

plus any additional charges at cost PLUS 15%<br />

13. Out of hours clearance between 1800-0700<br />

37.50<br />

(Where available) 91.05<br />

14. HM Customs overtime recharge At cost PLUS 15%<br />

15. Preparation and Completion of DEFRA conformity certificate 20.35<br />

16. Post-clearance action 35.00<br />

17. Production and Presentation of VAT Turn application 31.05<br />

18. Discharge of Import NCTS documentation 6.40<br />

Notes<br />

Please note: All charges are subject to alteration without prior notice.<br />

Payment by credit card will be subject to a surcharge of 3%.<br />

We do not accept payment by credit card over the telephone or fax.<br />

For those parties who request <strong>Cargo</strong> <strong>Handling</strong> services not covered<br />

under a Standard Ground <strong>Handling</strong> Agreement liability will be covered<br />

under BIFA standard trading conditions 2005A.<br />

Export <strong>Charges</strong> £ per kilo £ min<br />

<strong>Charges</strong> will be calculated on the chargeable weight applicable to each<br />

Airwaybill (master and house) and are minimum charges which may be increased<br />

if additional work or expense is involved.<br />

Any shipment that is withdrawn from our <strong>Cargo</strong> facilities after acceptance,<br />

will be charged the applicable charges.<br />

1. Standard charges for processing and handling<br />

International, EU and transhipments excluding through Airwaybills<br />

Loose<br />

0.0875 21.00<br />

Type 1/6<br />

50.00<br />

Type 7/9<br />

2. Security <strong>Charges</strong> (All <strong>Cargo</strong> & Mail)<br />

35.00<br />

Primary Screening method<br />

– per consignment – general cargo<br />

0.1075 13.50<br />

– per consignment – personal effects<br />

Secondary Screening method<br />

0.1825 22.50<br />

(Secondary screening charges apply in addition to the Primary Screening charges)<br />

– Standard service<br />

3. Dangerous Goods acceptance check<br />

0.115 77.00<br />

– Up to 10 UN listings/lines<br />

39.00<br />

– For each additional UN listing/line over 10<br />

1.25<br />

– In addition a charge per piece over 10 pieces<br />

1.25 per piece<br />

– Dry Ice shipments<br />

22.00<br />

– Dangerous Goods in excepted quantities<br />

22.00<br />

– Radioactive Material in excepted packages<br />

22.00<br />

– Recheck charge (plus additional charges)<br />

4. Live Animals acceptance check<br />

At applicable rate<br />

– Live Animals<br />

32.00<br />

– Tropical Fish<br />

5. Storage charges*<br />

Export of commercial cargo, per 100kgs or part<br />

thereof: FREE period of 24 hours, starting at 2359hrs<br />

17.00<br />

the day the consignment is received; PER DAY<br />

6. Preparation and completion of customs formalities<br />

– Completion of Customs declaration (NES) low value,<br />

10.50 13.50<br />

non stat, transhipments<br />

28.00<br />

– Presentation of Documentation (NES) upon request<br />

21.00<br />

– Where a Customs Examination is required (NES)<br />

35.00<br />

– Commercial entry (NES)<br />

38.00<br />

– Completion of NCTS T1 documentation (per movement)<br />

58.00<br />

(Any fines for failure to discharge will be passed on the Carrier/Agent)<br />

7. Airwaybill preparation<br />

8. Labelling<br />

13.50<br />

– Including Barcode labelling upon request 1.25 per piece<br />

General <strong>Charges</strong> £ min<br />

1. Security <strong>Handling</strong> for Valuable <strong>Cargo</strong><br />

– Secure acceptance and strong room storage<br />

– As above with Secure escort from/to aircraft side<br />

(by arrangement only)<br />

2. <strong>Charges</strong> to amend Airwaybill<br />

– Minor amendments<br />

– Amendments involving rating including processing a CCA.<br />

94.50<br />

205.00<br />

Free<br />

38.50<br />

3. Issue of Trem Cards (upon request) 31.05<br />

4 . Submission of data capture for reporting (including ICS)<br />

– Manual entry per entry or HAWB<br />

– Electronic entry per entry or HAWB<br />

6.40<br />

2.65<br />

* Where a dispute exists that involves parties outside the control of HCH and this<br />

dispute causes delays to the clearance and collection of Import consignments,<br />

no adjustment of charges will be made in respect of consignments delayed as<br />

a result of such dispute.


<strong>Heathrow</strong> <strong>Cargo</strong> <strong>Handling</strong> – Key Contacts<br />

<strong>Cargo</strong> Management<br />

Jeremy Westbrooke – General Manager <strong>Heathrow</strong> <strong>Cargo</strong> <strong>Handling</strong><br />

T +44 (0)208 750 4200<br />

E jeremy.westbrooke@servisair.com<br />

Michel Cachia (Building 579) – <strong>Terminal</strong> Manager<br />

T +44 (0)208 750 5548<br />

E michel.cachia@heathrowcargohandling.co.uk<br />

<strong>Cargo</strong> Facilities<br />

Building 558, Shoreham Road West<br />

T +44 (0)208 750 4183<br />

F +44 (0)208 759 1168<br />

E shiftmanagers@heathrowcargohandling.co.uk<br />

SITA – LHRFFAF<br />

<strong>Cargo</strong> Business Development Team<br />

Andy Cowie – VP <strong>Cargo</strong> Business Development<br />

T +44 (0)1928 570120<br />

E andy.cowie@servisair.com<br />

Servisair <strong>Cargo</strong> Network Directory UNITED KINGDOM & CHANNEL ISLANDS<br />

Aberdeen ABZ<br />

T +44 (0)1224 770518 F +44 (0)1224 724737<br />

E abzcargo.ops@servisair.com SITA ABZFFXH<br />

Open 0600-2130 Mon-Fri, 0600-1200 Sat, 1200-2100 Sun<br />

Manager Iain Murray<br />

Belfast BFS<br />

T +44 (0)28 9442 2574 F +44 (0)28 9442 2070<br />

E bfs.cargo@servisair.com SITA BFSFFXH<br />

Open 0600-2200 Mon-Fri, 0600-1630 Sat/Sun<br />

Manager Robin McCleary<br />

Birmingham BHX<br />

T +44 (0)121 782 2447 F +44 (0)121 782 2449<br />

E bhx.cargo@servisair.com SITA BHXFFXH<br />

Open 24 hours<br />

Manager Vladimir Bezkorovainyi<br />

Bristol (Avonmouth) BRS<br />

T +44 (0)117 938 1234 F +44 (0)117 938 1512<br />

E bristol@wfsuk.aero SITA BRSFFBA<br />

Open 0700-2100 Mon-Fri, 0600-0900 Sat<br />

Contact Russell Williams<br />

Cardiff CWL<br />

c/o Raven Express Logistics<br />

T + 44 (0)1446 711488 F + 44 (0)1446 711848<br />

E justin.stevenson@ravenexpress.co.uk<br />

Open 0700-1900 Mon-Fri<br />

Contact Justin Stevenson<br />

East Midlands EMA<br />

T +44 (0)1332 852822 F +44 (0)1332 811904<br />

E ema.cargo@servisair.com SITA EMAFFXH<br />

Open 0600-2359 Mon, 24 hours Tue-Fri, 0001-1300 Sat<br />

Manager James Williams<br />

Edinburgh EDI<br />

c/o Northeast Air <strong>Cargo</strong> Ltd<br />

T + 44 (0)131 339 7534 F + 44 (0)131 317 7211<br />

E watson@northeastaircargo.co.uk SITA EDIFFBA<br />

Open 0530-2130 Mon-Fri, 0530-1200 Sat<br />

Contact Watson Slorach<br />

Cork ORK<br />

T +353 (0)21 431 0987 F +353 (0)21 431 0837<br />

E dave.walsh@servisair.com SITA ORKFFXH<br />

Open 0830-2000 Mon-Fri, 1000-1600 Sat<br />

Manager Dave Walsh<br />

George Kulasingham – Financial Controller<br />

T +44 (0)208 750 4207<br />

E george.kulasingham@servisair.com<br />

Brian Haines – Operations Manager<br />

T +44 (0)208 750 4174<br />

E brian.haines@heathrowcargohandling.co.uk<br />

HCH House, Horton Road, Colnbrook<br />

T +44 (0)1753 760910<br />

F +44 (0)1753 760911<br />

E hch.hortonroadops@heathrowcargohandling.co.uk<br />

SITA – LHRFSAF<br />

John Caine – Business Development Manager<br />

M +44 (0)7979 537134<br />

E john.caine@servisair.com<br />

Glasgow GLA<br />

T +44 (0)141 887 2441 F +44 (0)141 889 7291<br />

E gla.cargo@servisair.com SITA GLAFFXH<br />

Open 0700 Mon-1800 Sat, 0700-1800 Sun<br />

Manager Tom Hughes<br />

Guernsey GCI<br />

T +44 (0)1481 237715 F +44 (0)1481 236325<br />

E gci.cargo@servisair.com<br />

Open 0700-1830 Mon-Fri, 0700-1700 Sat, 0800-1630 Sun<br />

Manager Phil Bennett<br />

Leeds Bradford LBA<br />

T +44 (0)113 250 8355 F +44 (0)113 250 0359<br />

E lba.cargo@servisair.com SITA LBAFFXH<br />

Open 0600-2200 Mon-Fri, 0600-1100 Sat<br />

Manager Lisa Garnett<br />

Liverpool LPL<br />

T +44 (0)151 448 1022 F +44 (0)151 448 1673<br />

E lpl.cargo@servisair.com SITA LPLFFXH<br />

Open 0700-2000 Mon-Fri<br />

Contact David Hesketh<br />

<strong>London</strong> Gatwick LGW<br />

Building H, World <strong>Cargo</strong> Centre<br />

T +44 (0)1293 555600 F +44 (0)1293 567793<br />

SITA LGWFFXH E simon.gent@servisair.com<br />

Open 24 hours E stuart.frost@servisair.com<br />

Operations Managers Simon Gent, Stuart Frost<br />

Building G, World <strong>Cargo</strong> Centre<br />

T +44 (0)1293 602329 F +44 (0)1293 567634<br />

E adam.duffy@servisair.com<br />

Open 24 hours<br />

Manager Adam Duffy<br />

<strong>London</strong> Stansted STN<br />

T +44 (0)1279 680508 F +44 (0)1279 662855<br />

E steve.bond@servisair.com SITA STNFEXH<br />

Open 24 hours<br />

Manager Steve Bond<br />

Servisair <strong>Cargo</strong> Network Directory IRELAND<br />

Dublin DUB<br />

T +353 (0)1 8125610 F +353 (0)1 844 5020<br />

E colm.mason@servisair.com SITA DUBFFXH<br />

Open 24 hours<br />

Manager David Halligan<br />

Off-line<br />

T +353 (0)1 8080700 F +353 (0)1 8446163<br />

E jackiebedford@iahdub.com SITA DUBIHXH<br />

Open 0700-2000 Mon-Fri, 0700-1300 Sat, 0700 – 1100 Sun<br />

Manager Jackie Bedford<br />

Satty Kambo – Accounts Supervisor<br />

T +44 (0)208 750 4185<br />

E satty.kambo@servisair.com<br />

Building 579, Sandringham Road<br />

T +44 (0)208 750 5548<br />

F +44 (0)208 897 0646<br />

E michel.cachia@heathrowcargohandling.co.uk<br />

SITA – LONPKXH<br />

Ziaad Hussain – Business Development Manager<br />

M +44 (0)7979 537567<br />

E ziaad.hussain@servisair.com<br />

General Contacts: T +44 (0)1928 570120 F +44 (0)1928 570220 E cargobusinessdevelopment@servisair.com<br />

<strong>London</strong> <strong>Heathrow</strong> LHR<br />

<strong>Heathrow</strong> <strong>Cargo</strong> <strong>Handling</strong> is a joint venture between Servisair UK Limited and Air France<br />

servisaircargo.com<br />

Registered Name: <strong>Heathrow</strong> <strong>Cargo</strong> <strong>Handling</strong> Limited. Registered Office: Building 558, Shoreham Road West, <strong>London</strong> <strong>Heathrow</strong> Airport, Hounslow, Middlesex, TW6 3RN, UK.<br />

Registered in England and Wales No: 3076274<br />

For a copy of the Servisair THCs for the UK and Ireland please visit servisaircargo.com<br />

Building 521b, Stansted Road<br />

T +44 (0)208 745 6602 F +44 (0)208 976 5490/1/2<br />

E LHRcargodutymanagers@servisair.com/<br />

LHR<strong>Cargo</strong>Reception@servisair.com<br />

Open 24 hours<br />

Manager Alan Benwell<br />

<strong>Heathrow</strong> <strong>Cargo</strong> <strong>Handling</strong> (HCH)*<br />

Building 558, Shoreham Road<br />

T +44 (0)208 750 4183 F +44 (0)208 759 1168<br />

E brian.haines@heathrowcargohandling.co.uk<br />

Open 24 hours SITA LHRFFAF<br />

Manager Brian Haines<br />

HCH House, Horton Road, Colnbrook<br />

T +44 (0)1753 760910 F +44 (0)1753 760911<br />

E hch.hortonroadops@heathrowcargohandling.co.uk<br />

Open 24 hours SITA LHRFSAF<br />

Manager Brian Haines<br />

Building 579, Sandringham Road<br />

T +44 (0)208 750 5548 F +44 (0)208 897 0646<br />

E pia.cargoops@heathrowcargohandling.co.uk<br />

Open 24 hours SITA LONPKXH<br />

Manager Michel Cachia<br />

Manchester MAN<br />

T +44 (0)161 499 6700 F +44 (0)161 499 6701<br />

E man.cargocsm@servisair.com SITA MANFFXH<br />

Open 24 hours<br />

Manager Colm Mason<br />

Newcastle NCL<br />

T +44 (0)191 286 6581 F +44 (0)191 271 0594<br />

E ncl.cargo@servisair.com SITA NCLFFXH<br />

Open 0600-2200 Mon-Fri, 0600-1400 Sat, 0700-1500 Sun<br />

Manager Phil Collinson<br />

Central Trucking Office<br />

T +44 (0)8705 133077 F +44 (0)8705 133076<br />

E central.trucking@servisair.com SITA MANTRXH<br />

Open 24 hours<br />

Manager Mark Brehon<br />

Shannon SNN<br />

T +353 (0)61 472300 F +353 (0)61 472347<br />

E joe.lenihan@servisair.com SITA SNNFFXH<br />

Open 0600-2200 Mon-Fri, 0700-1500 Sat, Sun<br />

Manager Joseph Lenihan

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