Nestlé North America - Nalco

Nestlé North America
Leads the Way in Reduce and Reuse!
Nestlé manufacturing facilities in North America have eliminated the
consumption of over 11 billion gallons of fresh water per year. Here are
three key examples of how Nestlé and Nalco have worked together to
accomplish these savings:
At the Nestlé Waters facility in Red Boiling Springs, TN Nalco Field
Engineer Robert McClure showed how using softened water could
save 2.4 million gallons of purchased drinking water from the local
municipality per year.
At the Nestlé Coffee and Tea facility in Freehold, NJ the plant utility
operations staff led by Rick Hendrickson and Greg Silk worked with
Nalco Field Engineer Chris Davis to optimize the amount of fresh
water used for regenerating ion exchange resin in the boiler house.
This has resulted in a documented savings of 39,600 gallons/day
of freshwater.
The Hand Held Foods plant in Mount Sterling, KY has been
recycling up to 50 GPM of treated wastewater effluent as
replacing freshwater makeup for their evaporative ammonia
condensers. Nalco Field Engineer Nels Anderson has been
working closely with Nestlé Plant Engineering Manager Mike
Basarich, facilities engineer Clark Jackson, wastewater system
operations staff, and refrigeration operations staff to insure this
highly variable recycled water source is not compromising results.
WELCOME
Welcome to the first issue
of our SustainAbility
newsletter. A quarterly
publication designed
to celebrate Nalco’s
partnership with Nestlé,
leverage expertise and
best practices, and enhance inter-
company communication. There’s
real meaning in the name.
Our primary goal is to help Nestlé
operate sustainably, and at lower TCO.
Doing so requires the ability to work in
close partnership while bringing
innovative technologies to bear. This
newsletter will provide you with some
specific examples of how Nalco is
helping Nestlé find ways to Reuse
water and explore ways to further
reduce your freshwater footprint.
The Nestlé/Nalco global business
relationship has been in place for over
seven years. Working together, our
team has found, developed, and
sustained over $7 million in water,
energy, and operational cost savings
per year, and has reduced annual
fresh water consumption by more than
11 billion gallons.
John Helge
Nalco Key Account Manager
Nestlé North America

Water Reuse…
moving from compliance to economic benefit
In recent decades, compliance with government wastewater quality requirements has been the primary, and often only, driver of
industrial wastewater treatment programs. But leading industrial operators recognize that compliance alone is not enough and
are moving forward with new wastewater treatment approaches that create economic and environmental benefits.
In some water-stressed regions, leading manufacturers must ask themselves – where is my next drop of water to come from?
The path forward includes:
• increased water recycling and reuse programs to reduce water consumption and discharge needs
• implementation of solid waste (sludge) reduction and waste-to-energy projects
• use of advanced mechanical and chemical treatment technologies and innovations
• focus on reducing energy costs associated with wastewater treatment
Water recycle and reuse programs require a sophisticated knowledge of wastewater treatment, process knowledge,
monitoring and control software and innovative water chemistry and technologies to ensure that water is treated to
“fit for use” levels that protect the environment, product quality and asset integrity.
Some facilities use gray water (wastewater) as the water source for its cooling operations without any performance
deterioration, while significantly reducing fresh water consumption. Water recycle and water reuse – whether in heat-
transfer applications and throughout the production process and for cleaning water use – also cuts down the need for
complex and expensive wastewater treatment.
Plants are working to develop “zero liquid discharge” facilities. The ultimate goal is to minimize water requirements
by reusing and recycling every drop of water they take in until water loss is limited to evaporation.
Technology drivers are helping industry reduce costs. Improved chemistries that capture
tough-to-manage contaminants, equipment advances – along with bio-augmentation programs
and automation technologies that save energy, reduce maintenance and allow for more
water recycling – are all helping to improve the quality and reduce the cost of industrial
wastewater treatment.
No longer is compliance enough
for industry when it comes to
wastewater treatment. Water
scarcity, energy savings, and
increasingly complex industrial
wastewater treatment demands
are pushing industry to implement
new, integrated techniques to
optimize environmental and
economic performance. Advanced
automation, new cooperative
facilities and other technology
and expertise advances will help
industrial operators meet public
needs at reduced economic cost,
helping to facilitate the sustainable
economic and environmental
development.
Recycle
Water reclaimed
as make-up
after quality improvement
Reuse
Water reclaimed as make-up
without any change to its quality
Reduce
Reduced water use through improved operation
of existing equipment and processes
Increased demand may not be able to be met by current fresh water supplies,
or it may become limited by local water use permits. This is the primary economic
driver to consider Reuse on the Water Sustainability Triangle.

Integrated Water Management
reuse, recycle, recover
The Nalco Integrated Water Management (IWM) process is a
complete audit-to-operation approach for increased water reuse
and recycling. We package Nalco’s global expertise into a single
offering by selecting the best technology, chemistry and expertise
required for long-term sustainable solutions, improving profitability
and environmental performance. These solutions can be
standardized enterprise wide and are fully supported at the
individual facility level, anywhere in the globe.
The Nalco IWM process identifies the technology, chemistry and
expertise required for long-term sustainable solutions, improving
profitability and environmental performance. We start with a
customized IWM audit by a team of industry experts that includes:
• Site survey and water audit
• Plant resources modeling for water discharge options
• Feasibility study
• Pilot scale evaluation
• Conceptual and Final Design
• Commissioning support
Industry-Specific Experience
Knowledge of water: process to waste/waste to utilities
Design-Build-Own-Operate-Maintain (DBOOM) Services
Advanced System Modeling (risk assessment)
Control and Monitoring Platforms for variable water
streams into utility systems
Onsite Services
Non-biased Technology Solutions
(Mechanical-Operational-Chemical)
Why Nalco
Industry-Specific Experience
Nalco & Partners !
We continue to offer our expert support after the project is completed to ensure that it works as designed and delivers
optimal operational efficiency.
Nestlé’s goals are our goals
Nalco has partnered with industrial and institutional customers worldwide to develop reliable, cost-effective and
safe solutions. We help you:
Equipment
Companies
Highly Capable Marginally Capable Not Capable
Increase profitability – IWM helps you reduce both fresh water consumption and waste treatment/wastewater discharge costs.
Improve quality – IWM helps you improve the quality of feed water, treated and recycled water, process and rinse water and, most
importantly, your end product.
Increase productivity – IWM helps you increase productivity by reducing water-related shutdown and associated production
losses; increasing cooling tower cycles of concentration and plant cooling efficiency; upgrading boiler water quality and reducing
steam-related production downtime and energy wastage due to blowdown; and achieving best-in-class water efficiency.
Meet environment, health and safety standards – IWM helps you meet or exceed your environmental goals and reduce
environmental and health risks
Considering a project? Let Nalco help!
Call John Helge (616-915-2403)
or email jhelge@nalco.com.
Consulting
Companies
Chemical
Suppliers

Getting the Most from the
Nestlé/Nalco Business Partnership
The key to documented success in the Nestlé/Nalco business relationship is the close working relationship between
the operating, maintenance, and technical staffs at each Nestlé facility and the local Nalco field support engineers.
In this issue, we talked about the importance of water reuse and recycle and how the impact of the Nestlé/Nalco
partnership has resulted in annual fresh water savings of more than 11 billion gallons. There is no reason why we
can’t replicate this success at every Nestlé facility.
Each Nalco field support engineer has access to technical information for sharing ideas, problem-solving and
leveraging best practices worldwide in real time. These local field engineers give Nestlé the biggest “bang for
the buck” as proactive problem prevention specialists who provide on-site training, support and guidance to the
Nestlé facility staff responsible for day-to-day monitoring and control of water-related processes.
Key stakeholders from Nestlé facilities that utilize Nalco products should participate at least annually in a Business
Review meeting in which the local Nalco field support engineer will review progress on mutually agreed upon
Key Performance Indicators and provide recommendations for future opportunities for improvement in water,
energy, and chemical consumption. The Nalco field support engineer will follow this Service Action Plan and
document progress on each site visit in a Service Report.
This process is the cornerstone of the Nestlé/Nalco partnership – one that delivers documented results that allow
Nestlé to achieve its business goals. If at any time you feel Nalco should improve any aspect of our performance
for your facility do not hesitate to contact me directly to expedite response to your needs.
Essential Expertise
SM
for Water, Energy and Air
NALCO COMPANY OPERATIONS
North America: Headquarters –1601 West Diehl Road • Naperville, Illinois 60563-1198 • USA
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©2011 Nalco Company All Rights Reserved ADV-1308
John Helge
jhelge@nalco.com
616-915-2403