Total Branch for Europe FINAL - NCR

March 26, 2012
NCR brings Total Branch Services to Europe
NEWS RELEASE
Financial institutions can simplify their operations and reduce cost through a
single service provider for all branch technology support
Duluth, Ga. – NCR Corporation (NYSE: NCR) today introduced a new services offer for
European financial institutions that consolidates support for all branch technology under one
provider. Through NCR Total Branch services, financial institutions can turn to NCR as a
single contact for the maintenance and repair of all multi-vendor technology found within a
branch, including ATMs, personal computers, kiosks, voice and data networks, wireless and
fixed networks, and printers. By relying on NCR for all technology services instead of
multiple providers, financial institutions can reduce costs and simplify operations.
On-site NCR technicians and local-language help desk agents can support thousands of
devices from hundreds of technology manufacturers, as well as branch networks in a single
country or across the region. NCR’s Total Branch Services offers the broadest set of solution
coverage in the industry, and financial institutions consolidating their service providers
typically see savings of 10-15 percent.
The trend for European businesses to consider alternative support partners is highlighted
in a December 2011 Gartner report, "Competitive Landscape: Integrated Infrastructure
Support Providers, Western Europe" by Rob Addy. The report states, "Gartner user surveys
show that the use of alternative providers for hardware support and maintenance continues
to gain widespread acceptance and is now being actively considered by many organizations
that previously preferred to have support provided by the OEMs." The report also states,
“End-user organizations are actively pushing for consolidated support contracts to realize
cost savings, reduce contract management overhead and simplify operational processes by
having a single source of maintenance.”
“Financial institutions are under significant pressure to deliver exceptional customer
experience while maintaining operational efficiency,” said Chris Askew, senior vice
president, NCR Services. “NCR Total Branch services provide banks with a proven single,
strategic partner to manage their branch infrastructure while keeping their business up and
running so that branch staff can focus on customers.”
NCR provides managed services for more than 65,000 ATMs worldwide, and is one of the
top 10 global outsourcing services providers, according to the International Association of
Outsourcing Professionals (IAOP).
NCR provides value added services to 19 of the world’s top 20 banks, 17 of the top 20
retailers, seven of the top 10 telecom firms and four of the top five airlines.
About NCR Corporation

-2-
NCR Corporation (NYSE: NCR) is a global technology company leading how the world
connects, interacts and transacts with business. NCR’s assisted- and self-service solutions
and comprehensive support services address the needs of retail, financial, travel,
hospitality, entertainment, gaming, public sector, telecom carrier and equipment
organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth,
Georgia.
Follow us on Twitter: @NCRCorporation and @careersatncr
Like us on Facebook: http://www.facebook.com/ncrcorp
Connect with us on LinkedIn: http://linkd.in/ncrgroup
Watch us on YouTube: www.youtube.com/user/ncrcorporation
# # #
NCR is a trademark of NCR Corporation in the United States and other countries.
News Media Contact
Jeff Dudash
NCR Corporation
919.435.6976
jeff.dudash@ncr.com