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Business And IT Service Management Value<br />

10<br />

The Evolution of<br />

“Performance Management”<br />

It’s No Longer About Individual “Elements” –<br />

It’s about Services and their “Relationships”<br />

Monitor Service Delivery & Relationships<br />

Unified view of physical and virtual services delivered<br />

Monitor Application Elements<br />

Inter-app calls and components<br />

Application Performance Management<br />

Network Performance Management<br />

Monitor Physical Elements<br />

Servers, links, devices<br />

Service Delivery Management<br />

Representation of User Experience<br />

Assuring the User Experience for Borderless Networks | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Public | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.

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