roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout
roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout
roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout
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7<br />
Service Management Challenges<br />
No Problem<br />
Prediction<br />
Unable to identify<br />
problems before<br />
<strong>user</strong>s impacted<br />
• Ineffective insight into<br />
emerging performance<br />
problems and security risks<br />
• Users’ calls to help desk<br />
triggers reaction<br />
• Lack of unified end-to-end<br />
visibility of business services<br />
and service levels<br />
No Effective<br />
Triage<br />
50% to 60%<br />
resources wasted<br />
chasing problems<br />
• Common “rule-out” practices<br />
for incidents means too many<br />
IT staff are consumed to solve<br />
problems<br />
• Difficult to identify root cause<br />
across service domains<br />
• Support people are too busy<br />
putting out fires<br />
No Effective<br />
Diagnosis<br />
Performance<br />
problem diagnosis<br />
can take days<br />
• Organization misaligned to<br />
support end-to-end issues<br />
• Issues are diagnosed<br />
independently in technology<br />
silos<br />
• Locating and identifying<br />
precise root cause is were<br />
most time is lost<br />
Limited Automation and Effective Tools with Increasing Skill Gaps<br />
Assuring the User Experience for Borderless Networks | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Public | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
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