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<strong>Soplex</strong> DM FI-CA: Dunning Management for FI-CA Starting point Rigid and static processes in debt collection have had their day. Solely relying on sending out dunning letters no longer proves effective today. A successful, modern dunning management rests on having a dunning strategy with dynamic and flexible collection procedures. The only thing that companies could so far manage within SAP was the in-house dunning process with reminders being sent to their customers. The other collection procedures common in dunning management were either managed in external systems (such as Winword, law office software …) or outsourced to third parties. The focus of modern dunning management is on managing all stages of the dunning process within SAP. This helps companies to streamline their processes and to cut the cost of collecting their open items. Challenge Follow-up processes, e.g. telephone collection or payment plan agreements, are managed outside SAP (in most cases in Microsoft Excel). The lack of integration into SAP results in considerable manual effort, inefficient collection processes and a lack of transparency since there are no options for running aging reports or reports on the collection status in SAP. This, in turn, leads to a higher DSO (Days Sales Outstanding) and increased cost of cash collection. As a result, you have a higher amount of receivables that need adjusting or, at the worst, you will have to write off the debt altogether.
Solution SOPLEX DM for FI-CA – the SAP dunning management software by SOPLEX. This SAP solution allows you to organize and manage all collection processes flexibly and in your SAP system. ▪ Optimized dunning processes ▪ The complete process is managed within SAP ▪ Management of individual collection procedures ▪ Dunning letters ▪ Telephone collection ▪ Payment plan agreements ▪ Deferred payment agreements ▪ Solicitor’s letters ▪ Debt enforcement ▪ Internal review of outstanding balances with your sales staff ▪ ... ▪ Integration into the business partner master record and contract account ▪ Integration of the SAP e-mail functions ▪ Integration of e-mail functions ▪ Interfaces to other systems, such as SAP BW, dispute management …, can be implemented
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