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Mortgage Protection booklet - Irish Life

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Any problems?<br />

If you experience any problems, please call your financial adviser or<br />

contact our customer service team. We monitor our complaint process<br />

to make sure it is of the highest standard. We hope you never have to<br />

complain. However, if for any reason you do, we want to hear from you.<br />

If, having contacted the customer service team, you feel we have not<br />

dealt fairly with your query, you can contact:<br />

The Financial Services Ombudsman<br />

3rd Floor Lincoln House<br />

Lincoln Place<br />

Dublin 2.<br />

Lo-call: 1890 88 20 90<br />

Email: enquiries@financialombudsman.ie<br />

Fax: 01 662 08 90<br />

Website: www.financialombudsman.ie<br />

Consumer Credit Act 1995<br />

You can get details of the proposed mortgage loan, including a statement<br />

of the Annual Percentage Rate (APR), from your lender. If the interest<br />

rate for your mortgage is variable, your lender may change the payment<br />

rates on the mortgage.<br />

5<br />

Warning: Your home is at risk if you do not keep up<br />

payments on a mortgage or any other loan secured on it.

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